A huge shoutout to Donna for all of her help today! I was shopping on behalf of my mother, and Donna went above and beyond to help me find everything she needed from Bath & Body Works. Her kindness, patience, and outstanding customer service made the entire experience enjoyable. Thank you, Donna, for making shopping so easy and for helping my mother stock up on all her favorites! read more

I stopped by this Bath and Body works to look at gifts I can get my wife for Valentine day. I was already in the Simi Valley Town Center where this store is located in so it was convenient for me. I thought they were closed at first because the store looked so emptied inside but had the light on. When I walked inside, I was the only customer inside and there was two ladies working. They greeted me and asked if I needed any help but I was just browsing. You do not get cellular reception in here if you have TMobile so be aware but one of the worker told me I could connect to their guest WiFi. I didn't find something I could get for my wife but I found something to get for my daughter. The price was reasonable so I got it. They didn't have a lot of sales going on right now but it's usually during the holiday. read more

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As my husband will attest, I am crazy for Bath & Body Works. I tell myself that I'll cool it on getting a new scent as the seasons change, because I have so many from past years that I can bring out again. This year they really hooked me in with some of their special partnership promotions. First it was special releases for "Emily in Paris". How could I resist those?! Not too long after that it was Disney Princesses. Our Sweet Granddaughter's middle name is a tribute to one of the princesses, so of course I stocked up on the scent, body cream, hand sanitizer, and hand soap of that fragrance. They've also made me a fan of their Gingham line of scents. Over the past few years I've acquired many of those releases. The good news is that they are long-lasting; the scents don't go bad prematurely. The pretty graphics and pleasing colors also make it so that I can enjoy displaying the containers in several spots in our bathrooms to add visual interest. I actually do use up some of the products each season, too. If I finish two containers and only buy one, eventually the stash diminishes. At least that's the theory. My favorite body care products are the shower scrubs. Sometimes they are sugar-based, and others might be more salt-based. Some have a silken glow, but still have exfoliating properties. They're great for keeping elbows and heels soft. Lately, BBW has reduced the number of seasonal offerings of the shower scrubs. Some of the ones they are selling are overly sweet florals. I wish they would shake it up more. I'll be keeping an eye on that. Service at this location is friendly and helpful. They keep the merchandising fresh and interesting. Having a small sink to be able to sample the soaps is a nice touch. Belonging to their rewards program yields free products pretty rapidly. Also, they offer special deals all the time on a rotating basis. read more

Bath & Body Works - Holiday preview for 3-Wick Candles. - Cosmetics & Beauty Supply Near Me - Simi Valley, California

In spite of the fact that rarely do I see the same folks twice, all of the gals are friendly, hard working and know their products! I order online for pick up when I know what I want and when I don't, I go in store for guidance. I usually buy their candles when on sale but have begun using their wallflowers because glade plugins aren't as fragrant nor long lasting. I buy everything on sale - that's when their products become a great value! read more

Great customer service. There was a sale and I purchased many candles and body lotions. Very clean store with great customer service.

Well the reason I'm giving this 2 stars is because when I walked in this place. Nobody said anything to me. Nobody greeted me. I was looking like I had questions, but none of the salespeople said anything to me, they were standing right in front of me and did not acknowledge my presence. So it really made me feel uncomfortable, not until I went to the register and then the girl walks over to the register, but they need to work on their customer. Service, because this is the first time I went in this location. And I wasn't being treated like a good customer. I purchased from this location a lot, but today it made me feel very uncomfortable. read more

I asked one of the workers there a question politely and she answered so rudely it made me feel so upset and sad. She practically snapped at me. This store has to train who they hire to me more polite and friendly to all of their customers. read more

If you are someone like me with MCS it's scent overload but they have decent products and they always have discounts promos and coupons . The three wick candles I don't purchase anymore because they leave 1/2" unused wax at the bottom so these are not a bargain. Their jar candles do burn to the bottom. I love their thick shea butter body lotions for the winter months . I prefer their "foodie scents" to floral and not a fan of their plug in scent diffusers . read more

This store is great! The staff are so friendly and helpful. The store is clean. I go in once a week or every couple of weeks to see what's new. You can now spray scents which is great! I wish they would add pick up in store option and increase that inventory. read more

Stopped in the other day to grab some hand sanitizers and check out the holiday/ fall collections. Mary helped me out and also spoke with me and took the time to share about the rewards program. Having worked many years in retail- it wasn't forced. She genuinely wanted to chat and help me. That's what customer service is all about! It's easy to want to give up because people of the public can be sooooo cruel but it was so refreshing to meet someone so kind. I hope the town center store never closes. All the staff was kind and attentive not just to me but others shopping as well. read more

They have the best scents, the best coupons and the best customer service. I recently ordered some items on www.bathandbodyworks.com and had no trouble making returns and exchanges right at the store. They really want customers to be happy. I love their selection of home fragrances and candles, aromatherapy and spa items, and gifts. I never walk out of the store empty handed. (I had to deduct a star just because they sometimes hound me a bit much while I'm trying to do my walking yoga thru the store while selecting just the stuff I want.) read more

What is happening to this place? While they boast many different scents, the actual fragrances are being dramatically diminished. After smelling many bottles, I feel like my sense of smell is diminishing, but I'm pretty sure it's not. I went in here recently to replenish some of my shower gel supply, and I couldn't smell hardly any of the scents. They even told me the scents were "new and improved." Obviously, they knew something was wrong, too, if they had to make it new and improved. Thing is, there was nothing "improved" about it, but it was quite "new" to me that they no longer have any appreciable scents to them. How upsetting. Another place to succumb to the economy problems by cutting corners with their product., I walked out and went over to L'Occitane where the scents are much better....but more expensive, too. read more

This branch does not display product correctly! You do not mix on promotion products with excluded products. This is not proper retail marketing etiquette and is misleading. Will shop elsewhere to prevent wasting my shopping time! read more

Bath & Body Works - Be warned. This branch is deceiving. They put signs up right were they cluster scents and Flavors that are excluded. - Cosmetics & Beauty Supply Near Me - Simi Valley, California

To the corporation of B & B works in general: ZERO stars... 9 months after breaking down and buying 3 hand soap covers for my bathrooms, your company decided to change the shape of your hand soap containers...why?! I can only venture to guess that you view your customers as "career consumers", whose only purpose in life is to spend $$$. I haven't stepped inside any Bath & Body works store since... read more

Bath & Body Works - Waste of money, with nothing to put in it... - Cosmetics & Beauty Supply Near Me - Simi Valley, California

The only thing that's better then a great product is a great customer service experience. Kara, Katie, Stephanie and the rest of the team are super friendly and always right there to answer questions, point you to that special item you can't live without or just to chat and recommend products. They are extremely knowledgeable about all products and can find you that perfect item whether it's for yourself or a gift for someone else. read more

Love this place especially devin. She's so nice. Exquisite service this girl deserves a raise

My Mom and I were at the store today and Donna helped my mom. Donna was super nice and helpful to mom. Donna helped her pick out 12 candles and helped me with the App on my phone to make sure we were getting all the rewards that were available. Such a nice clean pleasant store. All the staff there are super nice and friendly. We will definitely return. read more

While their hours say they are open until 9:00 I got 8:40 and was told they were closed. Although the door was unlocked I entered and was told I could not make my purchase because they already cashed out the register. Then an employee argued that the door was locked. How did I get it? As well as two other customers? Do they not know it's the Holiday Season? It's no wonder that mall is dead with such amazing customer service! read more

The staff is wonderful and the store is always well stocked and clean. Their displays provide a nice flow between each item and always look well organized. Customer service was excellent and they helped guide me to new products that I now get to enjoy having in my home. This mall may be a bit bland but as long as Bath and Body Works sticks around, I will too. read more

I just had the worst experience here ever!!! My roommate and I are both pregnant and we decided to go use a gift card I got for here and the woman at the register made me cry! We walked up to the register and the woman first thing asks if we are due at the same time we told her no that my roommate is due tomorrow and the woman then started to talk about how i look bigger and stuff it got to the point where my roommate shushed this woman because I was clearly upset and she wouldn't stop. I walked out of there crying and the lady didn't even say sorry!!!!!! read more

I made a large purchase today but thought I forgot my coupons. I realized after we left that I had them on my phone. We went back and we're helped by Michelle. She had to return everything and RE ring it up again. I had two coupons 20% off a purchase and $10 off $30. She RE rung it in $30 increments so I could get $10 of $30 all 4 times. I even bought another item to hit $30 the last time. Here cheerful disposition and willingness to give me an even better deal was amazing. I highly recommend this business and Michelle in particular. read more

Got some gift items for work...Toni was really helpful in making suggestions and even wrapping them up so its ready to be given away.. Will definitely consider doing this again!! Thanks read more