This Sally Beauty store is located in the Vons shopping area off E. Janss Rd & Moorpark Rd . Upon entering I noticed how super clean this store is, very organized & very attention to details! I was greeted by 2 wonderful ladies Maria P. & Gloria F. They asked me if I was looking for anything ? I was looking do an eye shadow. Maria P. Walked me back of the section of the of the eye shadow. They didn't have my color which is fine . Maria actually showed the gel eye shadow. I was kind eerie about it .. since I really didn't know if would completely stay on or if it's way to take it away. She told me it's very easy both ways . Also she helped me on nail polish and the faster dry coat. I really appreciated Maria for taking the time to listen & address all of my concerns. She was so understanding ! I noticed they have huge selection on all kinds of beauty stuff such as : all nails stuff, shampoo, conditioner for hair coloring, hair extensions, hair coloring, hair brushing, makeup and much more! There price points are get too! Maria P. & Gloria F. Are so very kind, caring, sweet, super genuine, super down to earth! They both have this positive energy about themselves that really radiates their personalities! These lovely ladies are your Rarest Diamonds! Please treasure them greatly! I would like to Thank Sally beauty for a wonderful visit ! I personally would Love to Thank These 2 beautiful Ladies Maria P. & Gloria F. for making my visit so fantastic & memorable! I'll tell all my Family & Friend to visit here !! Please be kind and courteous to these hard workers! read more

See all

I recently went to Sally's for the first time in ages. My great experience started the minute I walked in their door. I was immediately greeted by the woman behind the counter with such a pleasant "welcome". She had people at the register, but still took time to greet those coming in the door. Shortly thereafter while I wandered up and down the aisles, trying to find what I'd gone in for, she came over and asked me if I needed any assistance! Wow! Actual customer service. Then she stayed with me as the product I was hoping to find wasn't easy. I really appreciated the assistance while we looked and looked reading label ingredients together. The store was even busy at the time. And the other people were being helped as well. I will definitely go back to get my products from Sally's rather than ordering online. read more

Absolutely wonderful customer service from Nancy and Gloria!!! Took the time to help me find my hair color match. They nailed it!! We don't see customer service like this anymore!! Thanks ladies!!! read more

Maria was very helpful . She did a research to find the right product for my dry scalp. I will definitely get back there and use her help

The ladies here are always welcoming and always helpful with anything I need. If theu don't habe what I need they're on top of getting it for me. Really appreciate their business approach read more

good service massive variety!! convenient location. they had the curling iron that Amazon did not . read more

I was owed a refund at Sally beauty supply 1750 N Moorpark Thousand Oaks CA .They said we refunded it to your card.It's been 15 days I saw no refund.Liars and bad attitude people working there.Then they call me nasty because I want my refund.They didn't tell me about their refund policy.lied and said we refunded it to your card.No they didn't. read more

Everyone in this store is super knowledgeable and very quick to offer to help you find something. If they don't have what you are looking for they also make suggestions where to get it from. Really appreciated the nice staff in here! read more

Closed during business hours for "maintenance." Please update online hrs to reflect your new earlier closing. If you close every Thursday at 7pm instead of 8pm, your listed hours should reflect that on yelp and google. read more

Wife and I in Sally's for hair dye choosing and had the absolute best help. Knowledgeable and so pleasant. Denice, thank you for being awesome. This is what a fantastic employee looks like. Well done Sally Beauty you found a great one. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Thousand Oaks, California

Talk about false advertising. The website hours states 10 to 8, so went there at 6.01 PM and they have a hand written sign NEW HOURS... Closing at 6PM!!!! Really?? What store closes at 6 PM???? and not even have it on the google info or anything!!! Awful customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I like Sally's products but don't go 7 min before they close because they close earlier than posted. Now they do leave the lights on but close the doors early. So why post they close at 8 pm instead they should post 7:50 or 7:51 read more

Very well made experience from my visit there yesterday at that location of Sally's Beauty Supply. The sale associate, Gloria, went above and beyond by getting out of her way to providing assistance while I was selecting my items. It was as if she was my personal shopping assistant. I asked her a question about the Barbicide cleaning solution and she answered it with knowledge. I was very impressed with her customer service delivery that it prompted me to write this review and I rarely write reviews. I've been going to Sally's Beauty Supply throughout the San Fernando Valley and Ventura County for as long as I can remeber and I've never had a absolute positive experience just like Gloria provided there at her store. She was the only one there and took her time to assist whereas other sales associates in the Sally's Beauty Supply I've been to in the past just keep it basic and simple. Nothing against the other sales associates, but Gloria did her job with pride and respect and I wish every person in retail should be like her in their work. I live in the San Fernando Valley and I'll start to visit this Sally's Beauty Supply only based from the satisfaction I received from there, even while making the long drive there. Much appreciaton and thanks to Gloria for her service there and setting an example on how retail should be performed. read more

Drove all the way to this store just because it says they close at 8:00 p.m and the one in ventura close at 7:00 p.m I have no other choice so I drove here for the first time you guys need to fix your hours on goolge and yelp or any other websites! This is not nice to waste people's time by driving to your store and find it close. read more

Sally Beauty - Hours says closed in 42 minutes, but the store is already closed. - Cosmetics & Beauty Supply Near Me - Thousand Oaks, California

I stopped in here looking for a particular hair gel. A friend had recommended I try Sally and so I browsed around. I wasn't able to find what I was looking for, but they had a lot of cool things for sale. Nail polish, lots of hair care products and shampoos/conditioners in bulk gallons for business owners. Makeup, curling irons, hair dye, all kinds of stuff. I didn't pay too much attention to the prices since I didn't find the thing I wanted to buy, but it seemed to have a lot of good, fun things. Employees were out on the floor helping customers and the place was pretty busy. read more

See all

If I could give zero stars I would, this is for the heavyset Caucasian girl that works there, first time I went in, she had the worst attitude, not helpful and constantly in her phone. I shook it off and thought maybe, she was just having a bad day but went In on Thursday 09/24, yep she's just a terrible employee. Why is this girl still working there?? There are so many other persons who need jobs right now, I'm definitely calling corporate. read more

I don't understand the low reviews. Every time i go, the sales clerks are uber helpful and the price is on point. My very favorite styling Nano styling tool is a Sally exclusive. I've had this uniqe curved iron for two years and it works like a charm. Now, you can only get it online. Just last weekend I needed a few items and again excellent friendly customer service. I love Sally's. read more

I was in here today for a new blower dryer and I really wish I remembered the girls name who helped me, she just switch from the Simi Valley store and she was SO nice!! I work in customer service and know how hard it is to come by people who really are helpful, she killed it! Happy, friendly AND helpful! Great asset to your team. read more

Excellent location and great products! Priscilla is amazing and goes above and beyond to help clients, she knows her colors and color combinations. Thank you so much for all your help! read more

See all

The people who work their are amazing and so nice especially Ariel she helped me with exactly what I was looking for and even wrote steps for me to make It easy ! Definitely would go back in their if I need any more hair needs :) read more

Been here twice within a week with different associates and they've all been very unhelpful. Most of the stuff needed was out of stock as well. Workers seemed uninterested and couldn't be bothered to help. read more

Great service and advice. They employee was very attentive and kind. She recommended me a great hair dye and I left very satisfied with my purchase read more

I am very disappointed in Sally Beauty Supply and I have been going there for years. When I tried to return two items they were only willing to give 1/3 of the purchase price, even with a Sally card. I wasn't asking for a refund but only to exchange for the correct colors. They have a disgusting return policy and I will go out of my way to find another place to buy products. They have lost my business for good. read more

My hair color that I have used for years was discontinued and the man that helped me patiently went over my options and helped me pick out the product that was right for me. I am very impressed with the service at this store and I know I will be shopping here again. read more

Was in the area and decided to stop in for a supply of my nail files, and as usual, I pick up a nail polish or two for good measure. I like the fact that I get a small discount, and were it not for the fact that they discontinued my favorite nail glue several years ago, I'd have given more stars. Still upset they did that. What I don't understand about ANY of the Sally's employees is that most of the younger employees walk around with a scowl on their faces. Maybe they're just bored, not sure, but I see it each time I walk into any one of their stores. As long as they're not rude to me, I don't really care. I just find it curious. read more

I drive all the way out to Sally's from Agoura because they have ridiculously low prices on all the Argan oil hair products I like --- and they always have them without fail. They everything you need here to make yourself at least someone presentable, even if you're damn ugly. AND even better, you could even make yourself fairly decent with good products on the cheap. That's why I dig Sally's. read more

Girl at front was sitting down and texting on her cell phone when I walked in. Unfriendly. Never looked up or got up. I asked her about a product that had a promotion while she was STiLL sitting at the front texting... She yells across the room that she didn't know what it was. I asked her if she could (essentially get her ass off the chair) help me as its their own promotion. She rolled her eyes as if I was actually asking her to do her job, walked up,told me again she didn't know what it was (without even trying to investigate). She told me her manager, who was non existent, could help me when she gets in later. Wow. What a great experience (NOT). Good luck little girl... You really shouldn't be working a retail job or any job for that matter if you can't help people with the product. Shameful. This is my second time in Sally's. If this is what I should expect in the future I will never step foot in one again. Mom & pop stores need the business more than Sally's. read more

Worst customer service ever! Their "100% Money Back Guarantee" is a sham! One of the girls (Madeline) that sold us beauty products was rude the second we walked in the door on 7/3/16. A few seconds later we realized she was drunk while on the job, and sold us products that we were not sure about buying. $140 for one item! She said we could return it no problem if we're not satisfied. We obviously tried to return the item less than 24 hours later and they wouldn't let us or else why would I be writing this horrible review, and I'm not a Yelper at all! We never opened it, used it, or tampered with it. Anyways, I have a photo of the drunk girl, Madeline, and her unhelpful coworker, Rachel. Wouldn't even let us speak to their manager! We also took a photo of their banner that was so adamant about the "100% Satisfaction Guarantee". Disgraceful people. Disgraceful company. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Thousand Oaks, California

See all

I found their employees rude and inslulting when I tried to return something. They did not explain their no refund or return policy at the time of purchase. The assistant manager baically said she did care if I remained a customer of Sally, she "Cares more about herself then about my needs as a customer." Telephone custmer service was just as rude. There are too many places I can give my money to - I don't need rude service. read more

They have ridiculous company policy regarding rewards. I used a $5 reward to buy a nail polish. I paid $1.99 with the rewards total $6.99. I polished my toenails on a Saturday and only wore flip flops until the following Saturday I put on socks and hiking boots. After the hike I took my boots off and my socks were stuck to my toenails. I went into the store to exchange the polish. I picked a polish that was $5. I figured I would be not be paying the tax on it and would get a refund on the difference. Well that wasn't the case. They only gave me the $1.99 towards the exchange. I can't believe they wouldn't apply the rewards to the exchange. I didn't ask for them to give me the $5 in cash or to give me a credit to use later. It was an exchange! Come on Sally Beauty. I think you need to rethink that policy. You have a great policy regarding love it or return it. read more

You ladies rock! You helped me pick out the ION Demi color for red/copper 6c/6.4 WOW it is gorgeous and the sealer is great. Hair looks and feels great..... Thanks again Vivian read more

I have been to 3 different Sallys and this one is by far the best. The store is clean and organized. Matt helped me out and had suggestions on what to use for my hair. I wanted to make it more purple and I have had difficulties because my hair is very blue. He was super helpful and nice, which is something I did not get from the other locations I have been to. Do not go to the Simi Valley or Moorpark locations. I live closer to those two and I much rather drive to Thousand Oaks for the great service I had. Thanks again Matt. read more

So frustrated! First I'd like to start off by saying that the girl who helped me was actually quite nice. The review is for the terrible advice and product. Three days ago I went to Sallys to buy extensions. I went in with the intention of buying the real-hair natural blonde extensions. I was talked into buying the half-synthetic half-real hair extensions in platinum blonde. The sales girl said it would match better. It is hard to see the real color of the extensions in the packaging so I took her word for it. First of all, these extensions are awful! Only day three with absolutely no heat contact and they're already frizzy and broken. The sales girl told me they should be in really good condition for a good month if I took care of them. Second of all, and the biggest issue, these extensions did NOT even remotely, under any lighting, match my real hair. They were at least 5 shades lighter. I had to go get my hair dyed to match these extensions which only lasted for 3 days. I shouldn't have listened to her. Be ware of advice, I don't think they are experts. 2 stars because she was a nice person. read more

I've been a Sally's customer for about 7 years and I've never had an experience like the one I had today. Most of the time the workers there can give me minimal information on the products I ask about & in some cases have given me wrong info. But I went in today (about an hour ago) to buy stuff to fix my hair because it came out the wrong shade of blonde. Not only was the worker very friendly, she made sure I was using the right products & gave me helpful tips. Having employees that are knowledgeable makes a huge difference. My only regret is not getting her name so I could include it in here. She was amazing. Thank you! read more

Well it seems customer service has gone down. We walked in and a younger woman was sitting behind the counter. Ask where the product was and she pointed in the general direction. Couldn't find it and yep she pointed again. Not good. Simi store today was much better and hope that does not change. Hope she enjoyed her sitting time. No one else in the store and she was not helping anyone else. Just wouldn't get up. Not good. read more

Yay, they're open! So very patient, knowledgeable & helpful today as my daughter & I had several questions about a few different products. It all turned out great. Thanks so much! read more

Wow! Two employees in an empty store. Zero service. Nearly got swept up by a broom, not even an 'excuse me' was uttered by her. First and last time here. To boot, I'm outside the store as I write this...the other employee squirts my iPhone and I as she cleans the window. Yet another mute. read more

I went to Sally's to buy some products as I am a professional Hairstylist. The manager was so helpful and knowledgable about all the products. I wanted to Thank You so much Priscilla! The Icon curl shaping did the trick! I am coming back for more! You were absolutely correct in all the items that I bought. I can't wait to use the clippers. I have the highest respect for the manager Priscilla. Very nice and helpful in everything. It is so great to get such good service and kindness at the same time. What a pleasure doing business with her! All I could say is Excellent Priscilla! read more

Only place I go! Great customers service mindy help me look for what I was looking, she definitely knew what she was talking about, store was super clean and organized read more

Sally Hansen is hands down the best beauty supply place out here! They always have the best selection and the newest Items! I was just here tonight and found new nail polishes that exceeded my girlfriends expectations :) read more