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    SEPHORA

    2.9 (128 reviews)
    Closed • 10:00 am - 8:00 pm
    Updated 3 months ago

    SEPHORA Photos

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    Reviews With Photos

    Terri E.

    If I could give less than one star, I would. I realize it's Christmas Eve, and that's why I'm buying last-minute gifts for my daughters from my son who's been sick. I went into your store, and was greeted by a very friendly cashier to ring up my $200 gift card purchases. She kindly informed me they were out of Christmas gift cards so I said birthday cards would be fine. She said,"but I can give you samples," which I thought that was super sweet. When I asked for the samples, the manager of the store came over and was extremely rude. He told her those were not samples to be given out except to match skin tone. When I asked if he had any other samples, he said," listen babe, it's the day before Christmas. What do you expect!" I have never been spoken to more rudely by any retailer that I've ever been to. And I shop A LOT! With as much money as my daughters and I spend with your company each year, I should be leaving with a smile on my face and looking forward to my next return. I would never imagine a manager of your company could speak to a returning customer so deplorably! I'm posting his picture so that everyone who views yelp will recognize him, walk the other way, and hopefully out of your store. I'm actually disgusted. It is the day before Christmas, isn't this when we're supposed to have joy? With online shopping made so easy today, from every company, and Alta being so close, service like this should not be tolerated!!!

    This store is an absolute mess. How a store that is this unsanitary is able to stay open is beyond me. There is no reason for this filth. It's absolutely disgusting. On top of all that I spent over $600 dollars without so much as a welcome or thank you. I won't be back, I'll stick to online shopping. Do better, Sephora.

    Inside the store
    Peter X.

    My fiancée and I stopped by here on Christmas Eve when they first open to look for her perfume. She wanted the irresponsible perfume and couldn't find it in the store so when a employee asked us if we needed any help, she told us they don't carry that brand in store and to try online order through their website. The store is nicely organized and the lighting help make their products stand out. Their perfume and cologne display are nice because they have their own lights to make the bottles stand out.

    Lots of aromatic scents!!
    Elisa H.

    When a lipstick is purchased, one never knows just how it will wear or how the color will look, unless of course it is a repeat purchase. Well, I have this lipstick that is just wonderful so went in search of a few more tubes of something similar. The first person who tried to help was unable to locate the manufacture so she called the manager over. The manager realizing it was from Bare Minerals gave a suggestion to the salesperson who guided me to a display. Nothing was even close and very quickly when realizing a sale wasn't happening, the salesperson went on to help someone else. There are so many lipsticks in this store, more than I could imagine in one place. Not knowing the stock and not wanting to wander aimlessly, I left and went to another store, found a helpful salesperson, and made a purchase. Please train your salespeople to be patient and show the consumer other options to consider. It's good for customer satisfaction which in turn is good for your business.

    The concealer "sample" Evelyn gave me; there's hardly any product in the container!!

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    4 months ago

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    8 months ago

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    2 years ago

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    11 months ago

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    1 year ago

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    1 year ago

    The manager is very rude. I would not be shopping at that location. I would go to a different location. Avoid Thousand Oaks at all levels.

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    8 months ago

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    1 year ago

    Megan is really helpful!! Store is clean and organized, but megan was very helpful and helped me do a difficult return easily

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    3 years ago

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    1 year ago

    Employee's are lazy. All they do is stand around and socialize with each other and do Not offer any help! I will never go again!!

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    4 years ago

    I use their online site as sometimes they store doesn't have the full size version of Oribe straight & smooth blow out cream.

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    Page 1 of 4

    Ask the Community - SEPHORA

    Review Highlights - SEPHORA

    “I shop at this Sephora all the time and know the staff and Megan is one of the best manager this store has.”

    Mentioned in 5 reviews

    Read more highlights

    The Fragrance Outlet

    The Fragrance Outlet

    2.6(5 reviews)
    9.9 mi
    •$$

    Worked here for 6 months or so during my early college years and the prices are awesome! The prices…read moreare so awesome that some customers actually think the fragrances are fake! I'm sure if they were, the company would be in huge trouble! ha! This store sells some perfumes that are not boxed, and it's a lot cheaper - yes, you're paying extra $$ for that box that ends up in the trash! If it's not a gift, it's worth getting the unboxed fragrance. This store has the "hard to find" fragrances, like fragrances they discontinue. Looking for that favorite perfume and can't find it anywhere? Go to this store, you might just be lucky... you can even ask to order it and you will be contacted once your order has arrived. :) There are locations in a few outlets such as the Cabazon outlet or the Ontario Mills, that's called "The Fragrance Outlet". :)

    I barely found out about this place when I was passing by the store and saw they had Clarisonic Mia…read moreand Mia 2 on sale! I've been hunting for one after doing my research on whether to get the Mia 1 (retail price $99) or the Mia 2 (retail price $149) but it really came down when they only had one Mia 2 left in the limited edition Bordeaux color :D They had the Mia only in a pale yellow (kinda ugly color) for $75 and the Mia 2 in a blue color for $120. Difference between the two is the travel case and the 2 speed options in the Mia 2 where the Mia original lacks them. Pretty good deals if you ask me. I also saw they a limited collection of Urban Decay makeup on sale (which I have been looking into getting the Lip Junkie lip gloss) in Flushed for $5. They also had some bronzers and eyeshadows but didn't do my research for those lol Overall, I'm definitely planning to return to purchase the Mia 2 replacement brush heads and possibly more makeup. It's a small store but they got all the good stuff :D

    Ulta Beauty

    Ulta Beauty

    3.1(123 reviews)
    0.6 mi
    •$$

    Great Ulta location with all the beauty brands available. They have samples for one to take home…read moreand try out and their staff is very helpful and knowledgeable.

    Extremely Disappointing Experience -- Management Handled This Terribly…read more I rarely leave reviews like this, but my experience at this Ulta location was incredibly frustrating and disappointing. The night before coming into the store, I specifically called to confirm that I could return an item. The associate looked at my account, confirmed that I had purchased the item, asked whether I still had the original box--which I did--and told me I could bring it in to return it. I went to the store on my lunch break based on the information THEIR associate provided me. Once I arrived, I was told I could not return it. I asked to speak with the manager because I had specifically called ahead to avoid exactly this situation. Unfortunately, the general manager's response was where this experience went from frustrating to completely unacceptable. Rather than acknowledging that I had been given incorrect information by one of her associates and attempting to find a reasonable resolution, she was dismissive and rude. I explained multiple times that I wasn't even asking to walk out with cash--I was perfectly willing to spend the money right back in the store. My frustration was that I had called ahead, followed the instructions I was given, and was now wasting my lunch break because of misinformation from their own employee. When I asked for the district manager's contact information, I was given a phone number that I was told was Guest Relations. When I called, it turned out to be for online shopping, and they told me they couldn't assist me. I called the store back and explained that I needed the correct information because this situation was continuing to waste my time. I even suggested that the manager simply email her district manager, provide my phone number, and have them contact me. Her response was essentially, "We won't be doing that," and then she hung up on me. That is absolutely unacceptable behavior from a GENERAL MANAGER KARA! For comparison, I called the Simi Valley Ulta afterward, and the manager there was extremely kind and helpful. She immediately provided me with the correct corporate number. I contacted corporate, had an extensive conversation about what occurred, and the matter has now been escalated to a Regional Operations Manager. I've worked in retail management for many years, so I understand that policies exist and employees have to follow them. My issue isn't simply that I was told "no." My issue is that your employee told me "yes" before I ever drove to the store, and management took absolutely no accountability for the misinformation or attempted to find a reasonable solution. Mistakes happen. Associates misunderstand policies. But good management knows how to de-escalate a situation, acknowledge when their team provided incorrect information, and look for a reasonable way to make things right. Hanging up on a customer who is asking for help is not customer service. I also spend a significant amount of money with Ulta, which made being treated as though my time and business had absolutely no value even more disappointing. Corporate offered a $10 courtesy gift card, but after the amount of time I spent dealing with this situation, multiple phone calls, being sent to the wrong department, and the way I was spoken to by the general manager, $10 honestly felt dismissive rather than meaningful. I highly recommend visiting another Ulta location. The manager at the Simi Valley store demonstrated exactly how a customer should be treated--kindly, professionally, and with a genuine attempt to help. This entire situation could have been avoided with proper associate training, basic accountability, and professional management.

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    Ulta Beauty
    Ulta Beauty
    Ulta Beauty

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    SEPHORA

    SEPHORA

    3.4(101 reviews)
    4.1 mi
    •$$$

    Stephanie is a ray of sunshine. A true angel!!!! She is so kind, thoughtful, and helped me find all…read morethe right products for my sensitive skin. I'm so insanely grateful for her and her expertise. I've never had such a great experience at Sephora.

    I visited the Sephora in Westlake today carrying a Sephora bag because I needed to make a return…read more Usually, when I walk into any Sephora location, I'm greeted and asked if I need help. Today, however, it felt like the moment the employees saw I was there for a return, I was treated differently. I actually came in planning to purchase a few items, but no one approached me or offered assistance. There were several employees standing around, and I eventually had to walk up and ask for help myself. At checkout, I also had over 700 Beauty Insider points available. After the employee had already completed my transaction, I had to ask how many points I had. Since it's also my birthday month, I expected to at least be asked whether I wanted to redeem my points or claim my birthday gift, but nothing was offered. I was considering placing an online order while I was there, but after this experience, I decided to leave without purchasing anything else or redeeming my points. The employee didn't offer me a shopping bag or ask if I needed anything else. Instead, he immediately began helping the customer behind me while I was still trying to indicate that I wanted to ask about redeeming my points. Overall, the experience made me feel rushed, overlooked, and unwelcome. Customers making returns should receive the same level of service as customers making purchases, especially when they are also interested in shopping.

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    SEPHORA
    SEPHORA
    SEPHORA

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    Perfumania - Inside the store

    Perfumania

    3.2(20 reviews)
    9.9 mi

    Jovita took great care of us, outstanding professionalism despite her counterparts attempt to…read moregossip about me and my partner. Visited @ 09/04 6pm

    I was looking for a perfume I used to use in my 20's People in stores would follow me around and…read moresay I smelled so good. I had just bought Dior not long ago but no one liked it on me. So I thought about the one that mixed well with my skin only they don't make it anymore. So I told all this information to Genesis R. She is like a perfume expert. She looked up all the different ingredients in my favorite perfume and asked me if it was flowery the smell and I said yes. She then got a paper and sprayed some cologne on it and that was it. It smelled really good on me and had all the ingredients as my last one did. She had me out of there in 10 minutes and had also taken a phone call helping someone at the same time. She reminded me of that Christmas movie with Marla Maples and Mimi Roger's called The Christmas List. In the movie Mimi can tell which perfume is what simply by the smell. Genesis was wonderful and they have a free club you can sign up for to get additional savings on future products. The store was immaculate and fully stocked. It's part of the Camarillo Outlet stores. If you want a cologne that will make you smell so good go here! Genesis will fix you up and you will leave with a smile on your face.

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    Perfumania
    Perfumania - Inside the store

    Inside the store

    Perfumania - Outside the name of the store

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    Outside the name of the store

    SEPHORA - cosmetics - Updated September 2026

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