Great Ulta location with all the beauty brands available. They have samples for one to take home and try out and their staff is very helpful and knowledgeable. read more

Extremely Disappointing Experience -- Management Handled This Terribly I rarely leave reviews like this, but my experience at this Ulta location was incredibly frustrating and disappointing. The night before coming into the store, I specifically called to confirm that I could return an item. The associate looked at my account, confirmed that I had purchased the item, asked whether I still had the original box--which I did--and told me I could bring it in to return it. I went to the store on my lunch break based on the information THEIR associate provided me. Once I arrived, I was told I could not return it. I asked to speak with the manager because I had specifically called ahead to avoid exactly this situation. Unfortunately, the general manager's response was where this experience went from frustrating to completely unacceptable. Rather than acknowledging that I had been given incorrect information by one of her associates and attempting to find a reasonable resolution, she was dismissive and rude. I explained multiple times that I wasn't even asking to walk out with cash--I was perfectly willing to spend the money right back in the store. My frustration was that I had called ahead, followed the instructions I was given, and was now wasting my lunch break because of misinformation from their own employee. When I asked for the district manager's contact information, I was given a phone number that I was told was Guest Relations. When I called, it turned out to be for online shopping, and they told me they couldn't assist me. I called the store back and explained that I needed the correct information because this situation was continuing to waste my time. I even suggested that the manager simply email her district manager, provide my phone number, and have them contact me. Her response was essentially, "We won't be doing that," and then she hung up on me. That is absolutely unacceptable behavior from a GENERAL MANAGER KARA! For comparison, I called the Simi Valley Ulta afterward, and the manager there was extremely kind and helpful. She immediately provided me with the correct corporate number. I contacted corporate, had an extensive conversation about what occurred, and the matter has now been escalated to a Regional Operations Manager. I've worked in retail management for many years, so I understand that policies exist and employees have to follow them. My issue isn't simply that I was told "no." My issue is that your employee told me "yes" before I ever drove to the store, and management took absolutely no accountability for the misinformation or attempted to find a reasonable solution. Mistakes happen. Associates misunderstand policies. But good management knows how to de-escalate a situation, acknowledge when their team provided incorrect information, and look for a reasonable way to make things right. Hanging up on a customer who is asking for help is not customer service. I also spend a significant amount of money with Ulta, which made being treated as though my time and business had absolutely no value even more disappointing. Corporate offered a $10 courtesy gift card, but after the amount of time I spent dealing with this situation, multiple phone calls, being sent to the wrong department, and the way I was spoken to by the general manager, $10 honestly felt dismissive rather than meaningful. I highly recommend visiting another Ulta location. The manager at the Simi Valley store demonstrated exactly how a customer should be treated--kindly, professionally, and with a genuine attempt to help. This entire situation could have been avoided with proper associate training, basic accountability, and professional management. read more

First time here, came to pick up some fun nail polish and a few other cosmetic items. Selection of OPI polish is huge so I saw a sales associate and asked for help. I only wanted a polish, no gels, no quick drying solutions however, the first sales associate told me I should buy 'the set'. She said it doesn't cost much and it might be what I'm looking for . When I explained I had no need for ' the set ' she walked away. Alrighty then. I then proceeded to look at the makeup when along came the nicest, patient , knowledgeable salesperson named Sarah. What a love! So kind, so informative with excellent listening skills. Ulta, all of your associates could learn from this lady. And she know her stuff, too. Had it not been for her, I may have left and taken my business elsewhere. Plenty of free parking out front. Ask for Sarah if you need assistance, she's the best! read more

Ulta Beauty - Lots of choices! - Cosmetics & Beauty Supply Near Me - Thousand Oaks, California

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This location is kept well maintained and clean. There is always plenty of parking. I always get my pickup orders ready on time. I ordered a gift for my mom today on the app, and the order was ready for pick up in less than 2 hours! Like all locations, you can get text and/or email notifications when your order is ready for pickup. I haven't tried their curbside pickup service yet. Customer service has varied with each visit in my view. However, my last two visits went well, and the employees were very cordial. Definitely give this Ulta a try if you haven't already. read more

This Ulta is in the Janss Marketplace, next to petco off Moorpark Rd, Thousand Oaks, CA Upon entering I was greeted , this store is big, super clean, highly organized, very attention to details . They have Christmas selections up in the front when you enter. I love the fact they have so many varieties of beauty supplies such as : makeups, serums, perfumes, hairspray, hairdryers , hand sanitizer scented sprays, lotions, nail things. They have a ton of inventory! There so many staff here help out . I think their prices are great, it might seem a bit expensive for someone people but I believe their quality of makeup and stuff here are excellent!! I loved the fact the staff let people actually look what they needed but if someone needed help there were there on the spot . Today I need an upgrade from my old makeups . I was confused on how many makeups are out there . So it was Kevin V. He rushed to my rescue, he asked me if I needed help. I told him I was looking revlon but then he ask me if further details what was I looking for . I told him I needed an upgrade of makeup cause I was using a very old one .. he asked me if I'm willing try to anything . I said Yes!!! So he sat me down asked me if my skin is oily or dry. I said dry then he put on a B- hydra intensive hydration serum . I really loved it it wasn't too thick and messy it was just right. I could really tell how Kevin has a lot of experience, he kept saying this "see this my friend" I thought that was so sweet of him calling me that! So thank you! Then he had Louie come over to help me with the foundation. He put on Tinted live : hueguard tint spf 50 That color was an exact match! Then they showed me a lip gloss. I bought both : tinted live help liquid, huestick! I couldn't been any happier! Both of Kevin V. & Louie Made my day & a whole lot brighter! Kevin V. & Louie are both sweet, kind, caring, super down to earth , very sincere, extremely genuine !! They both have extremely positive upbeat personalities about themselves that really radiates them! Very beautiful people! I highly value their expertise! They are both your rarest diamonds , please treasure them greatly!! I would thank Katherine the cashier, for making checkout so smooth & told me that I could get free gifts so I'm so excited about that too! Thank you Ulta for making my day so wonderful! I especially would love to Thank Kevin V., Louie for making my day so sweet & memorable & awesome!!! I'll tell all my Family & Friends to visit here!! Please be kind & courteous to these hard workers ! read more

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I'm so disappointed I got a DUO lash glue today and when i got home there was no lash glue in the box once it was opened. They need to be more aware of the products being sold and be sure that the product is in the box. read more

Great store! In fact, it could be overwhelming if the awesome employees here didn't know so much and help me out every time I come in here wanting a product I have found online. I especially want to thank Alex for helping me on the phone and collecting the products I was calling about and having them ready at the front desk. read more

Love this spot! Molly was working in Mac but still had recommendations for my skincare and makeup all over the store. Had such a lovely experience and am super excited about my purchases. Molly recommend these two items that work perfectly for my get up and go job where I'm outside all the time: read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Thousand Oaks, California

At the Janss Marketplace in Thousand Oaks. Plenty of free parking... I ordered what I needed online & right away I got emailed regarding my order. Within a couple of hours, I received a text message saying my order is ready for pick up. (If you opt in for text msgs)... You can respond to the text by clicking on the provided link. What's nice is, it gives you the store hours & the location of which Ulta you are picking up at. You can respond to it by clicking on "I'm on the way" or "I'm here" & it allows for easier pick up. I parked, clicked on "I'm here" & walked in the store. I didn't have to wait in line, just went to the pick up counter. Told them I have an order. It was ready & handed to me. I mentioned, "that was easy" & she said they get notified when I checked in on the link. This worked out perfect, since I was a tad in a hurry & omw to work. Online ordering was easy, but sometimes your items may be out of stock. You can have your items shipped, or if you need it right away, it usually tells you the locations that have your items. read more

Ulta Beauty - Nov '23 - Ulta Store Hours @ Janss Marketplace - Cosmetics & Beauty Supply Near Me - Thousand Oaks, California

Jennifer at this Ulta (205 N Moorpark rd) is THE Ulta beauty guru. She has been an incredible help to me. Everything from skin care, acne & blemish control, skin prep, offering information about makeup products, shade matching, & even teaching me about warm neutral cool tones. It's obvious she has so much genuine knowledge within the beauty industry = she really cares & wants to help. I really appreciate that as someone who has dealt with recently difficult skin BEFORE meeting her. After her product recommendations my skin has been AMAZING. With every product she recommends she then explains how to apply products correctly, what steps products go in order etc. She also has really helped me learn about oily vs dry skin & of course she went above &beyond to find me the best products for my personal needs. I love coming in to Ulta & seeing her, she's the best!! Definitely ask for Jennifer if you need help with ANYTHING in Ulta. read more

I stopped by today (4/17 at 4pm) to pick up a few items as I had gift card to use. There was a woman behind the register wearing a purple shirt with her arms crossed. I greeted her and took the items out of my shopping bag. She didn't greet me back... no smile, no hi, nothing. I was met with a really mean/ pissed off look. With her arms still crossed she simply asked if I had a phone number, I said yes. After asking her about the gift card she crossed her arms again, looked away, and started tapping her foot while I put the pin into the machine. I'm not sure if she was upset, but she was very short with me. I looked at her bewildered and said "ok?". She did a scoff almost laugh noise at me and I decided not to interact with her any further. I understand being tired or upset and not wanting to greet someone back. But crossing your arms, giving people nasty looks, and scoffing at them is flat out disrespect. I didn't even bother asking for her name, I simply wanted to get out of there. read more

Mojdeh is the absolute best! Mojdeh has been doing my hair for about 5 years and every single time I leave very happy - not only for the amazing cut and dry but the conversations as well. She is a wonderful person and very talented. Last week I called her up last minute to help fix my daughters hair that was poorly cut at another salon. Not only did Mojdeh stay late to work on my daughter's hair but she made a miracle happen. My daughter came in crying and left elated, she couldn't believe how amazing her hair looked. She said it was better than she even imagined. Needless to say my daughter is now another devoted client. We both HIGHLY recommend Mojdeh. read more

Ulta Beauty - Mojdeh works miracles! - Cosmetics & Beauty Supply Near Me - Thousand Oaks, California

Ask for the Mac artist Stephanie, she's so kind and helpful! We were wandering around clueless, and she found us exactly what we needed. read more

Kate at the salon is fantastic with my hair! I have a lot of gray and I am always worried about color making me not look natural, but she has always matched me perfectly and everything comes out looking amazing. I get compliments all the time! Not only that, but she is friendly, sweet, and just a pleasure to be around. I can't say enough good things about her! read more

This Ulta is not great. The customer service is non-existent and if you are lucky enough to find someone that works there they do not have the training or knowledge of the products they sell. I found the Simi Center Ulta to be marginally better. Sadly, it's easier to order online then return what I don't like. Come on, you're a huge company. Train your employees or hires people that actually like having a job. read more

I had seen most the items I wanted were in stock So I decided to go in myself to purchase. When I asked the girl by the register for assistance she gave me the worst personality & didn't even bother speaking to me or helping me out with a simple response. Where the product was or asking someone to help. I decided to complete my purchase online instead. Everyone always has a bad attitude in this store. read more

Got a hair cut and partial highlights by Mojdeh and let me tell you she is magic! From the moment I sat in her chair to the time I left the whole experience was a 10/10. She examined my hair, which had a terrible color job that left my hair with breakage and was able to determine the best possible route for me. I really appreciate the extra care she took to ensure I left with the color I wanted, and hair on my head. I'll definitely be booking with her again read more

Ulta Beauty - Magic by Mojdeh - Cosmetics & Beauty Supply Near Me - Thousand Oaks, California

Employees there are so unhelpful they said they're out of a mini lipstick color and I found it myself.. and one girl didn't even bother leaving her spot to help me look, she just said they're out of that color.. like the least you can do is come look? Or offer to? She didn't leave her spot. I get it though they want to be guarding the register at all times, but cmon the store was empty The vibes weren't it unfortunately, empty store but no employee was actually helpful for what I was looking for.. They seemed to be done with their shifts already read more

Up to par with any other ulta.. there was an older blonde lady following me around who would NOT leave me alone. I didn't ask for help yet she was overbearing and giving me advise that I didn't ask for, nor did I find helpful. Just a bunch of "what are you looking at?? Oh you shouldn't get that because your skin type... etc etc". Like leave me alone. She kinda ruined the experience. I also had a coupon via ulta email but it wouldn't work. It wasn't expired or anything. Normally the cashier would just give me the discount knowing it's legitimate. Little disappointing, but not a huge deal. The cashier was still super nice. ---- * business responded.. the coupon said including prestigious brands. read more

So sad My partner and I drove 30 minutes to have lunch and an Ulta date and we were so disappointed by this store. My partner is just starting to experiment with makeup and the staff and physical environment did not provide a safe space for him to learn and explore. I see other reviews have already touched on the disorganization of the physical space, so what I can add is that the testers of most products we wanted to try were unavailable or extremely old (labels worn and products dry). Upon entering, we asked where the line of products we were interested in were and were escorted to them. The #1 product we were interested in did not have a tester so I notified the staff person, but they didn't seem happy to make a new tester for us. The #2 product we were interested in had a tester, but had such little product that I had to scrape the bottom of the tube. It was a pH color-changing product that didn't change color even after 10 minutes. I assume it's because the product was very old, but we didn't feel comfortable asking for another new tester. I'm confused reflecting on the customer service we received during the rest of our visit because staff are somewhat aggressive approaching you to offer help, but then are overtly unhappy, condescending, and rude to actually provide service. We stuck around to try other products since everything is still new to my partner in the makeup world. However, we regret it. My partner is a bit traumatized by how we were treated. read more

Here to give Mojdeh her flowers. When someone goes above and beyond it deserves a shout out. I was desperate for a cut and some accent highlights, but did not want to have to wait too long for an appointment at my normal salon. Ulta was suggested to me as an option, and as a first time client, I had my reservations. I've never had a haircut or service in an Ulta before. Imagine my surprise when it was one of my favorite haircuts I've had in a few years. Mojdeh also takes her time and didn't make me feel rushed, even styling my hair after the blowout which she did not have to do. For the price, I was totally happy for the quality of the cut and color and the customer service. I'll absolutely be coming back. read more

I had a total blonde done in the salon here with ALMA. She was absolutely lovely and my hair turned out beautifully. It was one of her first days back after some time off and she had to deal with some scheduling issues but still managed to get my hair done and even while she was rushing around and multitasking it never felt like she was ignoring me or like my hair was suffering. 100% recommend her. She's very kind and talented and will work with you to make sure your hair looks the way you would like. Thanks Alma! read more

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The staff are always so nice and kind when me and my daughters come in here. They are always so helpful and informative when we ask questions about products. read more

This might not be for the location as a whole. But the manager here are extremely rude to their employees, One manager, i think her name is jasmine, she was short with the worst attitude. Was extremely rude and talked down on the poor cashier at the register! She also saw that there was a big line forming and didn't do anything but stand behind and text on her phone. Im not the type to complain, but this really bothered me, she also seemed bothered when her employee asked for help! This is why this ulta is always training new employees! Because they cant learn to respect the current ones. read more

5 star lines were long I paid before pick up ! The girls there are amazing well organized and patient! I expected a mess and the store to have nothing but it was opposite they did an amazing job the manager leads an amazing team read more

best customer service ever! helped me find my skin care routine. The employees were also very helpful at making sure i was getting the product i needed. read more

I love Ulta the store but this experience was awful. Both beauty advisors and managers were rude, impatient, and unhelpful. This locations store was very unorganized. Very disappointed in this poor quality experience. Let's do better. read more

Day Two of Ulta Beauty's Grand Opening at Janss Mall. My first visit to any of their stores. Was greeted warmly by a knowledgeable staff member who took me over to the section of makeup I sought. Located in the former Rite Aid spot, it's front and center near Toys 'R Us. From upper end brands like MAC and Clinique to drug store staples, they have a wide variety of options and price points. I scored a BOGO deal that met my needs, and saved my wallet some cash! The young women working there are very friendly and anxious to help. Beauty lovers, check it out! read more

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I went in to the store this evening to purchase some aloe from my fingers which are really really cut up from the weather and I spoke to a young lady by the name of stefanie and she was so helpful. She showed me what would be very helpful for me and we tried it and it worked and I'm gonna continue to do what she said and keep using it. I am definitely, going to keep Ulta as my go to beauty supply read more

Only giving two stars because two girls are helpful there, Stephanie and Saharnaz. The rest act like you're a criminal and give you attitude at check out. I shop at this Ulta all the time and always try to make my purchases in person if I can to support businesses. At this point I would rather order online or drive out of my way to simi or calabasas before coming here. The lady with the gray curly hair was especially rude to me and my partner this time. Thank you two ladies mentioned before I appreciate you for making my experience pleasant when I have to come in here. read more

Wowwww one of the worst experiences at ulta and that's saying a lot. My daughter was trying a nail polish on her thumb and some worker with glasses and a severe pulled back bun came and snatched the polish out of her hand. She yelled, "No no no. We can't put the polish on our nails because I have to destroy this polish now!" I mean yelled. At a 12 year old. Really?! I know it wasn't right for her to be doing that but a gentle reminder and ask her if she wants to buy it or something rather than ripping it out of her hands and stomping off? I know they hate their lives and their jobs and all the customers but has it gotten to the point that you've got to scream at kids and embarrass them? So rude. We won't be going here anymore. Message received. They don't want our money. read more

Go see Mojdeh! I made an appointment to get my hair done. She is a talented hairstylist and is so sweet! Will for sure be back.

I've been coming here for about 4 years now and this time around for this year's haul Flower was very kind and helpful. Flower has amazing customer service and a talent for makeup. Even though am not great at makeup she made me feel very comfortable. I truly appreciate her and her kindness. Will be back. Thanks Flower. read more

Jeeeeeeeeezus. Associates have ZERO chill about setting up an Ultamate account, to the extent that they misled me about being able to make returns with a receipt. I declined at least three times to open an account. They told me that it made returns easier, and I responded that I have no issue ever making a return because I kept my receipts. And also, no thanks, still don't want the account. When the woman checking me out finally let it rest, her colleague interjected that I couldn't make *any* returns without an account, even if I have my receipt. Then, the woman checking me out changed her approach and said, "Yeah, it's a new store policy to prevent fraud." The back of the receipt states otherwise. You can make returns with the original receipt. It wouldn't have irked me so much if they would have just left me alone about the flippin' account! Please take "I'm good, no thank you," the first time someone says it. Familiarize yourself with store policy-- better yet, don't mislead customers who just don't care about rewards and don't want to give out their phone numbers. (But really just quit badgering me about the dang account. Oy gavult.) read more

Ulta Beauty - Return policy clearly spelled out. No account necessary. - Cosmetics & Beauty Supply Near Me - Thousand Oaks, California

Wish zero star was an option. Management needs to be aware of how their employees speak to their customers, or lack of, and what they say behind their backs !!!! While shopping, employees stood around talking about customers, and not kindly. Obliviously they did not see me from behind. Comments such as, YOU TAKE HER, or I'M SICK OF BEING HERE! They looked annoyed when customers walked in, rarely a hello or even eye contact. This is now the last time I'll spend my money at this Ulta! Simi Valley and Northridge have superior customer service. read more

Came in from out of town to get my hair done for the first time at an Ulta salon. Absolutely horrific. I got a blowout and left with frizzy, rough, dry looking hair. Super disappointed and probably will never get my hair done at another ulta. I've always heard the stylist don't know how to do ethnic hair, but now I have actual proof. read more

Staff sucks here. They will literally follow you around like if you're going to rob the place but won't even ask you if you need help. Ulta check your staff before someone get sued. One star is for the cashier who was friendly. read more

IF you're looking for a Hairstylist: ALMA OROZCO at ULTA in Thousand Oaks (205 N. Moorpark Road) is an absolute GEM! She not only colored & cut my long hair perfectly... but after the blow-dry, she also added loose curls/waves (to come up with the perfect style for a very special event I am attending soon)! ALMA has that "Magic Touch" - I received compliments from Everyone who saw me after my appointment with ALMA (and a zillion "Likes" on Facebook too)! All of the Stylists at this ULTA location are very nice; I feel welcome and comfortable whenever I visit! However, I will be going back to ALMA on a regular basis: she really Listened to my description of how I wanted my hair to look and feel - and she created Exactly the "look" I was hoping for! I'm sure if you visit ALMA, you will be HAPPY with your Gorgeous New Style‼ read more

This company as a whole is a joke. The fact that you have to be a member to get points and get your full price on a return?!?!? What a joke! This policy makes you not want to come here and I am sure they loose many potential customers because of it. It's a huge turn off! Sephora has far better selection and no dumb policies. If they are trying to compete they should do way better than snub customers who don't want to be in their system (with email and phone number) to get points and just want to purchase or return as needed. read more

This location might be one of the worst. It's not clean as other locations I've visited and the staff is standoffish. The drugstore brands of makeup and appliances area were haphazard in appearance. Not one of the several people working there asked me if I needed help the entire time I was there - I had to chase one down to actually get what I was looking for. I walked passed at least two employees that dead stared at me as they were walking away even when I visibly needed help. Either that or they're texting - didn't even make an effort to be discreet about it when a customer is in front of them too. Being in there is very unsettling - maybe they stare at you because they think you're stealing if you're not the typical appearance they look for in a customer whatever that is. As a platinum, you'd think you deserve better. read more