About a year ago I had a bad experience with customer service, and Gabe made up for it in a big way. Since then, I've been going in, mostly for order pickups, and the customer service has always been top-notch. I've seen Gabe a few more times and he is a true customer service superstar. In fact, all the staff that I've dealt with over there have been helpful and kind. I live in Ventura but this is my favorite location. Other stores jump on you right when you come in and shove a basket down your throat. The staff in Thousand Oaks is helpful without the pressure. They also have a great selection of items. What I want is almost always available. This is my go-to location!! read more

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I love Bath and Body Works. They are handy for hand soaps and candles!!! Or sometimes for gifts!!! The sales can be very amazing. The staff here don't come up to you and tell you any of the sales surprisingly because that's usually what you experience first walking in. I had no idea where the baskets were to put some stuff I wanted to buy in (usually staff hand you a basket too). I ended up finding one halfway into looking through the store. The displays and sales are as good as other branches. The sinks were messy with a bunch of hand soaps scattered and lots of paper towels scrunched on the counter (Hard to find the trash cans too). I did still enjoy shopping here however because of how good this chain is. read more

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Shoutout to the amazing ladies Tina and Sophia at Bath & Body Works today! My online order gave me the wrong info for pickup, and I showed up totally confused -- but Tina and Sophia stepped right in. They were so kind, patient, and went out of their way to track everything down and fix the mix-up. Their customer service truly made the difference. Thank you, ladies, for turning a frustrating moment into a great experience! read more

Dylan was the sweetest ever. it was my first time coming in this bath and body works and he made the experience great. such a sweet heart and kind! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Thousand Oaks, California

Customer service was not the best at this location . I am so used to being greeted and handed a basket . I was not acknowledged at this location. read more

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I love Bath & Body Works, but don't always buy stuff for myself, however, my last visit during the BOGO candle deal, I was wonderfully convinced to buy some candles. The employee who came up and greeted me that day, her name was Sophia, showed me around the candle displays and gave me her advice on the best smelling candles. She really knew what she was promoting, which got me excited about the candles I chose. My favorite one is the Firecracker Pop, and I wouldn't have gotten it without Sophia's help... thank you!! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Thousand Oaks, California

Haven't shopped at Bath and Body in ages but I recently went back and the sales people were very friendly and professional, especially on my last trip. Dylan was so patient as I tried several products. I told him what I liked and he guided me to the right products. He was very knowledgeable and friendly! Great staff! read more

Came in here recently looking for some Champagne toast lotion and was told they were out. A worker there named Aidan came by and asked what I was looking for and I told him and he said the same thing they were sold out but showed me some gift sets that had it but then a few minutes later came back by and actually was able to find one last bottle in the store. I was so appreciative that he actually went and looked and tracked down a bottle for me. That's what customer service is all about! Thanks Aidan kudos to you! read more

As Dear Hubby can attest, I'm rather addicted to the products at BBW. I like to rotate the seasonal scents to heighten the mood of a new season. I also usually like the fresh graphics of their lotions, shower gels, body scrubs, and fragrances to decorate the bathrooms. Highly recommend signing up for the rewards program. It's not nationwide, but thankfully it's in full effect in Southern California. I earn free products fairly frequently. I also receive their email and text updates to alert me to special deals. Several times a year they offer value boxes which offer mostly full-sized products, including a three-wick candle, and a suite of body spray, hand lotion, and shower gel, plus a few other varying items. Thus I always have some extra products for gifts, and/or get to try scents that I might not discover if it wasn't for that promotion. They have a very liberal return policy - bring back anything you don't care for with a receipt and receive a friendly refund. Lost receipt, or can't find it? They will exchange like-for-like for you; just show your driver's license. I used to never take advantage of this, but recently put together a bag of products that I didn't love and switched them for newer styles that I know I like. And I still have a merchandise credit to use the next time. Their associates are normally very customer service oriented and seem to like what they do. Always a happy plus! Small tip - I'm wary of lighting candles in the house and accidentally forgetting one. I purchased online an electric candle warmer that works with a light bulb shining down on the candle. That warms up the wax and releases the scent, without a flame required. Since it's like a little lantern, I see the light and can remember to turn it off. It gently uses up the wax, but at a much, much slower pace than lighting the candle. I can safely fragrance a bathroom with pleasing diffused scent and pick up the aroma when I pass by the room. Their candle scents are perfect for this option. read more

Bath & Body Works - Summery scents. - Cosmetics & Beauty Supply Near Me - Thousand Oaks, California

Love coming here to get my beauty essentials (body wash and lotion), candles or hand soaps. The staff is pretty friendly. The semi annual sale is always worth to visit! read more

I don't normally rate non food stores on yelp but dang! The staff here is the friendliest outgoing people I've ever seen, it is downright terrifying (in a positive way, I have no idea how these people get the energy). We were checked on by 4 different people but Karen was so helpful! Unfortunately the scent we wanted was out but she recommended the closest things in the store and made sure we were satisfied. read more

This location of Bath & Body Works, my friends, well -- it's alright, it's okay.  In other words, find your stuff, and go. Bath & Body Works is my "go to" for body spray.  I'm not afraid of a scent of watermelon, or vanilla, or "the beach".  I love the 50+ variety of smells, and they always introduce new ones. I especially love when they offer a 2 for 1, or buy 2 get 1 free. Location specific: Thousand Oaks, CA ============================== * They have a moderate amount of selection. * Located on the inside of the mall, best to park near O-R Authentic Thai Cuisine, eat, and c'mon shopping. read more

Just saved $$ from my candle addiction! B&BW is my addiction - best gifts as well as the fact the I have the best smelling house on the block! Never liked them before I found B&BW. Earlier this week I got extraordinary customer service from Izzy (spelling). Her recommendations were wonderful. She also helped get me signed up for their reward program and saved $$ on all my Christmas gifts! Why didn't I know about this before?? Izzy is the Candle Whisperer! read more

The Oaks has something for everyone! Bath & Body works is for the lover of personal care products, candles and soaps. You can find it all here! B&BW has a wonder selection of scents for men and women. The hand soaps are my favorite along with the eucalyptus scented apothecary body lotion. I also recommend the body scrub, with the cherry blossom scent as my favorite. There is always a sale going on from $3 soaps to buy two, get three free body items. Do be sure to sign up for the B&BW rewards and app. It's not available in all parts of the US. I always use a $10 off of 30 or 40 coupon and occasionally I get free items (up to $14) with a $10 purchase through the app. The staff are all really nice. And it's always busy but they move the lines quick and still offer great service. The store is open in conjunction with the Oaks shopping hours. So, stop on in and find something on sale today! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Thousand Oaks, California

I LOVE THIS STORE!!! I go here all the time and always come out with something. 1st: the scents are amazing!!! You can always find what scent you want wether it it strong, subtle, fruity, or sweet. They even have amazing seasonal scents. 2nd: the different products are great! They have all sorts of things like candles, sprays, creams, and more! 3rd: the staff are incredibly friendly. They are are always coming around to ask if you need help with anything. They will help you out when you want to ask recommendations. They know the store inside and out. I never see them sitting around on their phones, they are always working. 4th: the prices and sales are amazing!! Yes, the prices can be a little much but most of the time the products are on sale. If something isn't on sale, you can usually get a discount with their rewards system. read more

The store itself is fine. The staff has no ability to think and gives completely wrong information about their sales. Multiple associates gave me different wrong information about the same sale and they don't seem to understand what the word "cologne" means. The fine print on the signs is also open to salesperson interpretation with no prices on anything. That's very dangerous when the associates have no IQ. UPDATE: I went onto their website and every single associate I spoke with was wrong. I heard three different versions of the same deal, all which were wrong. The full, expensive, glass bottles of cologne are indeed part of the sale despite what the idiot at the counter said. So, I ordered them online and received the deal. In general I love Bath and Body Works but I'll avoid this one as management needs to get a clue. UPDATE 2: This problem of cluelessness seems to be company-wide. The Burbank location was just as bad so I gave up and ordered online. read more

I love the energy in this store, everyone is helpful and helped me find everything I was looking for. The manager helped me as well and was so kind, I will definitely be back!!!!!! read more

Poor customer service when I had a defective product. The manager of the Thousand Oaks location was rude and tried to blame me for a defective wallflower that was leaking and heating up. He told me I have to replace the bulb way before it runs out but I have to watch to see when it changes color then replace it. I have never heard this before. He would not give me a replacement but offered a discount on buying a new one. Very disappointed and will not longer shop here. I spend hundreds of dollars at this store, and have been a loyal customer. I will no longer buy their products :( read more

Always love this location! The management and staff are always so helpful but not pushy which I love! They make my shopping experience so easy when it comes to looking for something specific or just needing to pick up an online order. :) read more

The brunette girl Jamie i think was her name, i absolutely adore her , she was so helpful! she helped me find a scent that smells like my favorite which is sparkling icicles , she's so kind update- I finally used the candle she recommended and it truly does smell like sparkling icicles !!! YAY read more

Y'all have the friendliest staff! Izzy was so sweet and kind. I will definitely be back :)

Izzy and Itzel are incredible employees. So helpful. Best customer service. Spent so much time with us to find the perfect candles. We will come back for sure for the best customer service they both gave my husband and me. read more

Guys, I have a scent obsession. No joke. Ever since I had my baby (and during pregnancy) my sense of smell is much better and I'm always wanting to smell amazing scents. haha So weird, I know. Bath & Body Works helps fuel my addiction by having my favorite candles (in my price range), the 3 wicks! Ahhhh. I have so many! I can't get enough! I also love their shower gels, lotion, hand sanitizer and ROOM SPRAY! I love that damn cotton room spray so much. One annoying thing for me, would be their HUGE variety of sickly, sweet scents. I love fresh, crisp and even cologne-type scents. I actually stopped shopping here for a while because the thought of Warm Vanilla Sugar makes me want to throw up everywhere. How is that a top fragrance? blah. Also, the staff are SUPER eager to make a sale.. I mean.. calm down. I have heard a sales woman complain while another one was ringing me up. She said "oh my godddd, that lady totally just killed my conversion." *long sigh*. I guess she helped someone for an hour and they didn't buy anything. I get it but wait until no other guests are around, to complain. Haha They are constantly having sales so you should never pay full price, unless you desperately need an item when it's full price. 2 for $22 (3 wick candles) are the best when you combine them with a 20% coupon. You pretty much always get a 20% coupon anytime you buy something. The truth is, I could go on and on about this store but I should stop. Plus, I need to go inhale my Dancing Waters hand sanitizer. :P read more

Bath & Body Works - Yes, my obsession. - Cosmetics & Beauty Supply Near Me - Thousand Oaks, California

Today I was waiting in line waiting to inside the store. I understand the COVID protocols. As we were waiting at the edge of the store the person in front of us were having a huge space in line one the employees started to accuse us of blocking the store next door which was the Sketchers store and told us that we have to continue the line at the other side of the store but never told the other people to make the line closer. As they took us to the other side of the mall we decided it was not worth it waiting there because we were the only ones there that we were not going to wait there. The employees were totally rude and inconsiderate. I felt to take my business elsewhere read more

I've been coming to this store for years. I had a terrible experience. I understand that all the stores have a COVID protocol but not being able to smell what you are buying is a little ridiculous. How will I know what I'm buying? Smelling a candle through your mask just doesn't do it. That being said I just left. Very disappointed. read more

Friendly but very unhelpful. Went in on Nov. 17th and with staff help ordered online to avoid credit card statement to my wife. Eventhough staff said order went through, I never got a confirmation and my order was lost, along with what I paid. They admit I ordered but tell me it's just too bad and they cannot help. Customer Service online continues to just hang up -- as well as their Chat service. Do not trust this company. They never called back to fix their error. read more

I had a 20% off coupon and two other coupons for a free item. So I just had to use them. I was impressed with the staff on the floor asking if I needed help, offering me a shopping bag and there to answer the questions I had. Great customer service!! read more

Only giving 5 stars because of AMBER! This girl is an incredible worker, always cheerful and such an asset to BAth and Body I thought someone should know. She's helped us twice now while managing multiple tasks and does it with a smile. read more

Maddie is an amazing employee, Olivia and a girl named Jessica or Julianna, whichever it was definitely needs an attitude check. Zoey is very kind and gracious. Amber is a great and charasmatic employee. Check the other two girls, because of them I will not reccommend my family and friends there. So rude. Go home. read more

I've been coming to this store for years and every time I go in they make me feel like family. Every employee is welcoming and kind. Today I was in there and Amanda and Bridgette were so sweet and very helpful !!!! Thank you for always making my visit a great one !!!! read more

I visited this store on June 11, 2022. A sign next to the hand soaps read, "All Hand Soaps $3.50," and a second sign said, "Select Soaps 50% off." I thought this was a good deal and proceeded to the cash registers with two hand soaps. The total for the order was over $16. I questioned the cashier worker who stated that I misread the sign that said "Select soaps were 50% off." I challenged saying that the other sign read ALL hand soaps were $3.50. Another worker supported the cashier worker who was assisting me. They stated that the sale is new and that I likely didn't understand the advertisement. I reiterated that ALL does not have alternative meanings, so I only purchased one bottle but made it clear that their sign was misleading. My partner was also with me at the time who attested to this as well. After I purchased one bottle, I walked back to the hand soap section to watch the other worker from the counter removing the signs!!! I would have understood if they had misplaced a sign or forgot to remove them from a previous sale. The deceit from this store and its personnel will make me question ever buying products from this store again. read more

I literally can't say enough nice things about the staff at this location. We went on the eve of Black Friday to pick up a few things and it was such a crazy madhouse. I would've lost my mind if I were them but these salesgirls kept up their positive attitudes and kept the lines going. I'm sure a lot of them were seasonal employees but they all knew where the items in the store were and weren't at all put off by the masses of people pushing about. read more

Just kill me...the smell! But my wife and daughters love this place and it seems to be a great place for xmas gifts. I always find a quiet corner and play games on my phone while they shop. read more

I stopped by the store on Monday to buy some hand sanitizers and when I first walk in the employees noticed me but didn't greet me or anyone else that had walked in . I thought about buying the hand sanitizers but no one ever came up to me or was even at the cash register! As I was leaving the store the employee just seemed to be interested in the conversation they were having . I don't think I'll be walking inside this store anytime soon . read more

Full disclosure, I only shop here during their semi-annual sales (why pay full price when amazing deals are around the corner?) So, when I go (2-3 times a year) I completely stock up, buying almost half the store--my mother and I's not-so-secret addiction. Absolutely love their products, they always have new ones out (although I get really sad when they discontinue ones I really like). They also constantly have coupons, and when you purchase something, there's a quick phone survey you can do to earn even more coupons (I believe the coupon from completing the survey is get $10 if you spend $30+? Awesome deal, especially when combined with their super low sales prices). The people working at this store are always friendly and patient. My mom and I went in a few weeks ago literally 3 minutes before they were closing, and ended up staying for about 15-20 minutes, and the staff was still nice to us (sorry, by the way!). They also are always good at helping you figure out the best way to purchase products to help you save/get more for your money--extra thumbs up. Definitely recommended. See ya'll in about 6 months! read more

If I could give them 0 stars I would. The employees are beyond rude and make you feel like you're bothering them by entering the store. Everyone has an attitude and makes you not even want to shop there. They look you up and down like they're better than you and they're doing you a favor by being there. The vibe is NOTHING like it used to be years ago or how it is at other BBW locations. Truly disappointing and disgusted by the way the employees act here. read more

This store is a huge part of our funeral establishment. I personally want to compliment Glenda for her wonderful customer service she provides. She constantly updates us on the candles for our establishment. I highly recommend this place and it's staff. Keep up the good work Glenda. read more

The staff here is always super friendly. I don't go in often, only when I need to replenish my supply. I love the spearmint eucalyptus body wash for relaxing after a long 12 hour shift at work. The shop here is also well stocked, clean and bright. Love it! read more

Don't shop at this store. Tiana the store manager provided Horrible services. Really upset with her customer service. They are reluctant to gift wrap items, bag them separately even though sales girl told me they will it. She can't wrap it now cause there are people in the line. Worst part of it is she wasn't even smiling or saying it nicely. Unbelievable. She should not be the manager with that attitude. read more

This store is so amazing for scents and skin care! I'm obsessed with this store! First off,their hand sanitizer share so adorable and sweet smelling! And their candles are amazing too! If you have never been here i highly suggest trying it! read more