There's a number of things going on with location; however some of them are specifically related to covid restrictions. This store has major ADA issues -- in that they are not accessible easily for anyone with physical disabilities or difficulty walking, etc. They only have 2 handicap spaces for a massive store, and then, they've recently CLOSED their handicap accessible entrance, meaning If you're a guest with a disability you are on your own. Apparently this is a known issue they continue to ignore, which is frankly a little surprising since you'd think they'd want to ensure guests of all situations could shop. Sadly they refuse to handle these major and also kind you, illegal, accessibility issues. Take to the subject of customer service and we move to an okay time interacting with normal retail staff. They did sell me something that was literally a stolen item with a sealed box and handled it well, but how are they not even checking stock? I'm also concerned about their level of serious concern over health and safety relating to covid. I think closing an ADA handicap entrance is the WORST thing you can do in an excuse to make it safer. Do better Kohl's.. read more

Beware how you pay for your purchases. If you use PayPal on line Kohl's does not refund to the original payment method that is on file with PayPal. They send it to PayPal as a private transaction, put into a PayPal account, so you need to go to your PayPal account and transfer the money out. Inconvenient. Will not be shopping at Kolh's again. Plus the store looks more like a thrift store than a department store. read more

This Kohl's is my go-to place whenever I need to pick up something (that I have no idea about) for a party or just for personal use. The store is very well stocked, items are neatly stacked, the staff are very courteous and helpful every.single.time that I get to visit. Selections are enormous. I love that Kohl's make it very convenient and comfortable for customers to come in and find something for any occasion. Partnering with Amazon made the visit even better, with free returns and discounts. read more

Updated 3/23/12: I went to this Kohls last night, hoping to find a pair of jeans. Everything was such a cluster, after about 10 minutes I found a few pairs to try on - and headed to the dressing room. We are in Southern California, yet these stores run the heat. Its NOT cold here. I tried on one pair, and was so hot from the heat blasting, I left everything in the dressing room and left the store. Its getting harder and harder for me to shop at Kohls, its so frustrating. The bad customer service is in EVERY location as well - Huntington Beach, Rancho Santa Margarita, here... I guess its a requirement to work there - and I can definitely tell the employees take after the managers. Previous: Im not a big fan of this Kohls - the employees are usually far too occupied talking to each other than they are helping any customers.... so worried about which team is doing better on whatever contest is going on (new credit card customer related it seemed like). I asked someone in jewelry if she could help me get a dress down off the wall. She asked a woman at the cash register who had no customers and she said yes. Then a customer walked up, and she helped her instead. I stood for over five minutes waiting, walked over and grabbed the hook to get it off the wall myself, and let myself into a dressing room. Lucky for them I didnt hurt myself while I was doing THEIR job. I liked the dress... but put down everything I was planning to buy, and went to a different Kohls to make my purchase. read more

My experience here wasn't what i expected. I went to a register and this woman that had name tag something like Michelle and a blonde balayage was very impolite and unprofessional. I went up to the register and said hi in a very nice matter but instead of greeting me she looked at my items and said "is that all". Another day, I went to another department of the store to buy myself makeup and she was working there and recognized me and had the same tone. I felt very uncomfortable with this worker.This happened in the khols in cypress village center. read more

Amazon Returns only. This place feels like some strange bastard child of Mervyn's (remember Mervyn's?) and Walmart. Maybe a touch of Tuesday Morning (remember Tuesday Morning?). Kohl's is an odd place that feels and smells like a retirement home that was decorated by Margaret Thatcher covering the clothing and some 12 year old girl choosing color patterns. I have never bought anything at a Kohl's because as soon as I walk in, I need to get out. I've come to this location three or four times for the Amazon returns. They give you a discount coupon with each return that you can use at Kohl's. I always leave this in the baskets at the front for someone else to use because I will never redeem them. Should you shop at Kohl's? Sure, why not? You'll find me at Target. read more

This Koh's location is well stocked and well kept. Theres the Mens, Womens, Children department as well as shoes and bath section. I like shopping here because you can find something for everyone in your family. If you sign up with your email you can receive additional coupons 15, 20, or 30% off your purchase, which comes in handy during the holidays when you are working as Santa's Elves and buying gifts for children. I tend to shop for Women's and Kids more. They have brands such as Vera Wang, Jennifer Lopez, Juicy Coutoure, and Rock and Republic, and Levi brands. All stylish and afforadable. Plents of kids clothes to choose from and there's a whole section filled with toys for all ages. I also come here to get matching bathroom rug sets and shower curtains. Lots to shop and buy. Best part of this store is that there's also a free Amazon pick up and return section. Very convenient and many staff members to help out. If you find an item and it's not stocked in this store, you can pick up at other locations or order throught their kiosk and receive free shipping. Easy to use and fast to process. read more

I don't shop much at Kohl's then again, I don't shop much at all if I don't have too. I truly don't care to shop for clothes but.... Capital One sent me $20 for free just because I was a cardholder. So I figured this would be as good of a time as any to find something that I actually did need; a plain white dress shirt (glamorous, I know). But that's what I needed so here we go. Located in a standard Irvine Company style shopping area. Plenty of parking. This particular Kohl's seems big or it could be just how they all are, I wouldn't know but they had two entrances and exits. Walked in and it was nicely lit, took a short lap and realized the store is pretty clean. You won't find what you typically would if you went to Marshall's or Ross. So I give them props for that. Made my way over to the men's section and saw they had a good amount of options for dress shirts. Brands like Van Heusen, Apt 9, Arrow, Croft & Barrow and etc.. Many colors (bright/dull), short sleeve and long. That's just the shirts. Suits. Suit separates and all the like. I think you get the idea. A department store with a few more sales (I think). Found my shirt, checked out some shoes and was greeted by some of the staff that was floating around putting items away. Pretty much they have it all. Clothes. Bath. Kitchen. Home and more. Got to the front and found Marc Anthony's line and picked up a couple super soft v-necks on sale for $9.99 and then I was off to the register. The young lady who rang me up was nice and chatty (I like those types) and I asked about the return policy in case the shirts did something funky after I washed them and she advised that I have a full year to do so. That's cool, you can't beat that unless you have a longer time frame which I think a few do have... anyway. Overall good experience, I would consider going back if I absolutely needed something and I was in the area. No true complaints here. "Are you ready to boogie?!" read more

Amazon return center negative stars if I could. The line took 45 mins and then the guy just sat there for like 5 mins acting like he was cleaning stuff. Please stop hiring such incompetent staff read more

This is mainly for the ease and convenience of being able to return Amazon purchases at this store. The return area is towards the back of the store and the process is quite easy - the clerk will scan the QR code from the Amazon refund email and within a short time the refund appears in your Amazon account. Very fast and efficient! The clerk will also hand over a 25% coupon that can be used at the store (expires within a week). The store sells a wide array of items so one can usually find something to purchase. read more

I was a Kohl's shopper until last week. Banning MyPillow because the founder spoke out on his beliefs , whether you agree or not , is just wrong. It's Kohl's prerogative to sell what products they want , but this had nothing to do with a product I hope others feel the same about big corps taking sides as Kohl's has done. Kohl's cards already cut up Never again will my family or friends shop there. read more

What a Bogus Credit department. I been a customer for many years Now they have dinged my bank account 4 Times What a joke read more

My buddy in Irvine told me you can pick up some relatively inexpensive USC gear here. I stopped by on the way to the airport and *boom*.....there's a whole section dedicated to SC! Awesome! The prices are very good too. The day I visited the store, they had a 50% Off Sale on various items. I stocked up on T-Shirts ($10 on Sale) and Hoodies ($15 on Sale). The prices are significantly lower than the bookstore on campus. I have a feeling this will be a regular stop for me when I'm in Irvine. Will I return? Hell yeah, Fight On! read more

Kohl's - Department Stores Near Me - IRVINE, California

Kohl's is a Jekyll and Hyde of department store shopping. I love and hate it at the same time. I hate their sloppy shelves and lack of customer service, but I love their big discounts and lots of brands. Wish I could have it all, but I can't. You can always count on this store being well lit, clean, and packed to the gills with stuff. It's awesome they often have big sales, like 25-50 per cent off regularly. And IF you easily find what you want in your size, it's a 5-star experience, right? Well, that didn't happen. Tonight,I needed two pairs of business casual pants. Shopping starts out rough. Many of the size tags on hangers did not match the garment. For several pants that I like, they didn't have my size. There were no sales clerks anywhere except cashiers. Actually it's always like that when I'm here. Their check out line at times has been long, but tonight it was short. While sliding my debit card, I had to again say NO to an aggressive Kohl's credit card pitch. It' was little creepy trying on clothes. No sales clerk is watching, and you could probably have a karaoke party in the dressing rooms and no employee would notice. There were others trying on pants, but next to me, his ugly female companion was just outside his stall peeking in, then using a wall mirror to put on makeup. I try on two pairs of pants in a couple of minutes - and they fit almost perfectly. These two pairs of Haggar "Cool 18" slacks, are $45 each, but Kohl's sells the second pair at 50% off. These you can wash, and then dry in low heat. They come out like they were pressed at a dry cleaners. Awesome. Lots of deals everywhere, from household appliances, to luggage, to shoes, to jewelry, housewares, and women and kids. They seem to always have clearance racks. I rarely ever go through them. But tonight, at the very end of the rack facing me was a "Batik Bay" bar fly,Charlie Sheen type of polyester rayon shirt - in my size. It was $17, knocked down from $50 retail. I took that along with my slacks, and it was time to get the heck out of there. Taking their cues from Albertson's, they point out that I saved $45 off retail. So my 20 minute shopping experience was overall decent, though I hate shopping for clothes. Until next time, goodbye Jekyll and Hyde. read more

This review is specifically for the Amazon Returns counter inside this location of Kohls. The staff members are great, super nice and gracious. I go here every week to do my Amazon returns and they are all so helpful and speedy with the return process. I've seen rude customers take their anger out on these employees-- kudos to the employees who always remain calm and professional. read more

RICHARD in Amazon Returns should be fired! I was just in for a bunch of returns and he would not stop harassing me to the point where I am calling my attorney. He kept asking me why I had so many returns to Amazon and how many I had. When I told him I didn't count he scoffed at me and said I hope it's not too many more. I thanked him for his time when he was done and he said "say thank you to the people behind you". I turned around and said thank you to the line of people and he says "no she's not. She's rude" I have never been treated like this before and it is NOT ACCEPTABLE! I HAVE CALLED MY ATTORNEY AND WILL BE PURSUING THIS INCIDENT. I have severe anxiety issues and RICHARD made me go into a panic attack. I spoke to HR at the store and he did not care at all. Completely unacceptable. I WILL BE MAKING THIS PUBLIC TO ALL!! read more

I'm cheap when it comes to clothing, I'll be the first to admit it, and you'll be the first to confirm it when you see my wardrobe. That being said, I like Kohls, it has a lot of what I need to pretty good prices. I'm going to DC in a week, so I need shorts, because there is no way I'm waltzing around 90degree+100% humidity in pants. So, they had a sale, I needed shorts, and got 3 pairs for just over $60. Not too shabby. They have your typical selection of men's and women's clothing (everything from tank tops to suits & dresses), jewelery, shoes, house ware, kitchen stuff, etc. Its a lot closer to me than Mervyns, and a lot cleaner too. read more

I gave 5 stars for the young male manager who assisted me after I wasted 15 min with a young lady who was in charge of returns. She didn't even apologize for being irresponsible and cocky! Five stars for the Amazon returns and most employees there. She didn't know how to do simple math and it got me so upset. I never raised my voice with sales people until today when I had to deal with such individual on my day off returning items I just bought 2 days ago that my son didn't want to keep. It took 1 minute for the manager to figure out that the cashier made a mistake a few days ago and the guest service didn't know how to do simple math. I've always been nice to service/sales people. I was a server and cashier before I got my manager position at a big/well known retail store and I was good at what i did. If you look at my account of 10 years plus!!! Probably I had 10 returns at most!!! Never complained about your store until today... I was utterly speechless!!! I don't even returned used items or take advantage of the system. I didn't want to give a 1 star to your store because so far everyone there has been helpful and nice for the past 5 years. read more

This is my favorite and only location of Kohls I will go to LOL. Even the one by my house I'm not a fan and wouldn't go back again LOL. I truly miss living in Irvine and the wonderful things that came with living there. Including this Kohls! It's super close to my sisters house and is never crowded. I've been during all times of days including the weekends and it never feels packed or crowded when you go to check out. Now the returns/customer service department is a different story. Since they partnered with Amazon and you can send back your returns the lines can get long but they have two separate lines for the Amazon returns and store returns. The staff is nice and the store is always maintained and well kept. It doesn't like people have had their way with the store unlike other stores (cough cough LOL) During the weekend there is better sales and you can earn Kohls cash but I wish they would extend the time period of how long you can redeem it. For example, I had a Kohls cash I earned on a Sunday but I had to redeem by the following Sunday. Overall I really enjoy this location and would rather wait to shop here than the ones by my house LOL. ^___^ read more

Shame at this kohl's! I'm honestly appalled at this store. This store prides themselves of taking precaution during COVID but many times the cashiers at registers and at Amazon FAILED to sanitize after every costumers. Same costumers I see that don't wash their hands or use hand sanitizers after using the restroom I might add. And then come to Find out that many associates tested positive from covid at this location and not only did this location not shut down, but many of the associates still worked despite being exposed! Exposing me and many other costumers. So careless of this store to be open when cases at this location were so high! Definitely not a safe store to shop at. They obviously don't care about the well being of their employees let alone their costumers. I know not a lot of people care about the pandemic but it's at least nice to know you're shopping in an extra clean store where management cares about those working to serve us and the well being of the costumers. SHAME ON YOU KOHLS. read more

Don't shop at Kohls anymore!!!! I went to check out and the salesperson said that she could give me more of a discount if I refreshed my credit card. So I said yes. I put in some additional information, and it didn't go through. So it seems they closed my Kohls card, that I have had since 2003, and want to get into my credit bureau information, where I have security/fraud alerts on them all. They went ahead and with the 'refresh' cancelled my long standing credit card. Now I won't shop there any more since they obviously don't want my business!!!! read more

If you don't know already... you can return Amazon packages for free here! No need to pack it, they will do it all for you. Provide you a tracking a number. Keep that paper until you get your refund, I've had an issue with an item getting lost before! read more

Note: This is a review of Kohls.com Generally if you place an order via Kohls.com you'll be blessed by fate and nothing will go wrong. SO, pray nothing goes wrong because if it does you will be sent to a call center in El Salvador - it means The Saviour in Spanish but in reality its customer service hell. I have no issue with an American company outsourcing their customer service call to another country as long as the people at the call center know what they are doing oh... and just another small thing - it'd be nice if they could speak the language of the people they are helping. In over 5 phone calls to the El Salvador center - I have succeeded in nothing but truly hating Kohl's, a store I really used to like. I called to return a Christmas tree I ordered - the Christmas tree, advertised as having clear lights was delivered with multicoloured lights. 11 times during my 43 minute conversation with AGENT 1, I tried to explain YES... the christmas tree has colour - (it's green) but I wanted clear LIGHTS and instead I got multicoloured. "But sir, it does have colour - green. you ordered a green tree," continued the poor agent in very quick staccato'd English that was nearly impossible to understand (mind, you, I speak Spanish). Finally, after over 42 minutes, he told me I could simply go to the nearest store where I could return it and then THEY would order me a new one. I couldn't hang up fast enough. I called the local store (Secaucus) where the manager informed me... err.. NO... they can not call kohls.com to place an order. Back to El Salvador... rep #2 - I couldn't understand a word so I asked "Can I speak to your manager" ... (*click*) he hung up. Called back.. rep #3. She reordered the Christmas tree for us with all the appropriate discounts ... apologising profusely - I was happy, even didn't mind being placed on hold for 23 (COUNT EM 23) minutes... as long as I got my tree. 5 days later, I got my tree... SAME TREE as before - multicoloured lights. Now I have two christmas trees pending UPS pick up in front of my house. Call #4 over 34 minutes to tell me she couldn't place the order - something was wrong with the account. (Could it be over 1,000 in christmas trees sitting there waiting to be refunded?) Rep #5 just told me to return the trees to the store ... Dear Kohls.com this was one of the worst customer experiences of my life ... not only did I place an order for a tree at Balsam Hill - but I'm going to be Christmas shopping online at MACYS. Not sure if you lost a customer forever... but you certainly lost me for a while. read more

I don't know what it is about Kohl's that makes my shopping experience so unpleasant. Maybe it's the way the store is laid out, or maybe it's because although it's a department store, it doesn't have a good selection of stuff for me to choose from. On my visit, I was specifically looking for an item I saw in the Sunday ad. After looking around on my own, I decided to ask a salesperson (who by the way was pretty helpful). The only problem was, we were not able to locate the specific item I saw in the ad and naturally, they didn't have the current ad available to look through. Kohl's reminds me of Mervyn's and therelikeof, which reminds me, I need to go to Mervyn's to exchange an item I received for my birthday... thank God for gift receipts! read more

I went to kohl's the other day and several workers especially this worker with a name tag named Michelle was extremely unprofessional i asked for help and she told me to wait for her to attend the other costumer when I was already waiting after I said thank u so much and smiled and she gave me a dirty look for no reason this worker is rude for no reason and I have friends that have went here and said the same thing she was working in Sephora when I was waiting for them to buy something and she was talking very quiet and I asked can u repeat it and she said it louder with a rude tone when I asked nicely her customer service was unprofessional giving bad looks to customers including my friends.. people like this shouldn't be working in customer service especially as manger u should be setting a example to new workers and how they should respond this person Michelle just gives a bad vibe and I knew since I walked in definitely will not be coming back especially if I see her. read more

There was a time when I did all my clothes shopping online. I still do a vast majority of my clothes shopping online, but sometimes you gotta get the deals that are around you. Kohls is pretty convenient having locations all over and I can use my kohls cash online and use discount codes in combination online, but in store is where you find the deep deals, the hidden items, the gems. I wear fairly common sizes. 11 shoes, 34X31 pants, M tops, 40R suit, 16X34-35 dress shirts and I knew my sizes. This has bells, but no whistles. Nothing spectacular here except that of all the Kohls I've been to I've found more gems in my sizes here than elsewhere. I think the populations nearby probably wear other sizes more. I actually found the service mediocre, cleanliness was ok, dressing rooms were a wreck, but I usually go late in the evening after work. The lines are long because their check out process is drawn out. Online is better, but for the hidden gems and if you share my sizes......eh ghem........don't come here read more

Usually I don't like to write bad reviews for stores that I love but I find it necessary when I see bad customer service. I was waiting in line and there was an older lady in front of me. She saw the lady is the first isle leave and started walking up. The cashier was still disinfecting the area and rudely shouted "you need to wait" but attitude and with a disrespectful demeanor. I just don't like seeing bad customer service and think Khols managers need to train their employees better and treat people with more respect. Overall the store doesn't have cute clothes right now for women. Men clothes are good right now, especially for gifts. The cleanliness is mediocre. Black Friday sales were not the best. read more

Love going to this location because it's one story vs the one in Tustin which is two stories. Also parking is plentiful and staff overall is nice. The store is clean and everything is easy to find. My 3 complaints: Their clothing racks and displays are usually messy and unorganized. They don't seem to restock or get new things in often. A lot of items like toys are usually full price not discounted. Love that they added Amazon returns! And love the order online pick up in store option! read more

Usually come here all the time...overall a nice store This review is for a cashier NOOR..super rude....should probably be a little more respectful to elderly. Also should loom more respectable with her disgusting hair read more

While the store can be over-run with inconsiderate shoppers - there are deals to be found. With that said - you need to be STRATEGIC and USE COUPONS. Kohls will honor multiple coupons. Heck, you can go back in with your receipt & show them your coupon and they'll discount the difference (at least if you made the purchase with your Kohls credit card). Their clothes aren't always the best quality - but they'll get you through a season. It can be challenging trying to find petite sizes. I appreciate their commitment to diversity - from signage in both English and Spanish, to having a wheelchair accessible store and even displays with people in wheelchairs. Kohls really makes an effort to be inclusive. My only gripe from this visit was their selection of Kerug coffee was limited. Few special flavors - which is what I was hoping for. read more

What is it about Kohl's? In general, I'd rather walk in to Macy's or a JC Penney's rather than Kohl's. PROS: - Their prices on items are pretty good compared to other places - Parking is GOOD. - They have a lot of SALE items, CHEAP CHEAP CHEAP CONS: - There's no one in the store! Even when it SHOULD be busy - Service was OK; the cashiers seemed so bored they were trying to FIND things to do Final note: I may come back to price check some items and if it's cheaper, I'll definitely buy. (Do I hear a chick crying? CHEAP CHEAP CHEAP) read more

I love stopping by Kohl's for a short shopping trip every now and then. Whenever I go, I usually just go in looking for nothing in particular, and kind of just stroll through, hoping I'll find some good stuff. The clothing in the Junior and Misses sections are really cute! They have a lot of lines from a lot of different celebrities, including Britney Spears, Avril Lavigne, Lauren Conrad, etc... They also alwayssss have a clearance section, which is good because it's wayyy cheaper than paying retail, but it's also very disorganized and hard to look through unless you go through every piece of clothing on the rack - the styles and sizes are all jumbled up. The home decor department also has some really cute things that I wish I could buy, but some of the items are a bit pricey for my budget. I just recently stopped by the shoe department looking for some boots, and it didn't go very well. They have the different types of shoes on display on the top shelf, with all the different sizes stocked up right underneath. I found some really cute boots on display, but when I went to go look for my size, it was reallyyy difficult to find. The shoes aren't organized very well at all! The wait at the cashier's isn't too bad though. They usually have 2 registers open whenever I go, and the wait isn't too long. I wish they had more staff members working though! I never seem to be able to find a sales associate when I'm looking for specific items. read more

This Kohl's is a-OK, however, I don't enjoy being asked several times to join the Kohl's rewards program and/or sign up for a Kohl's credit card. No, I'm not interested! I'm an adult: If I wanted to sign up, I would have done it already. One time, as I was browsing through clothes, a woman materialized from among the racks to give me her spiel about the Kohl's card. I was like, "Where the heck did you come from? And no, I don't want one." They're so pushy. read more

The main reason for losing one star is because they run out of stock a lot. They have a great selection but popular sizes go quick! I absolutely LOVE that they implemented Amazon drop off returns! My husband and I use amazon for almost everything so the fact that we can bring out returns here, receive a 25% off coupon to Kohl's, and then go shopping for some new sweats or shoes is INCREDIBLE! The location is super easy to get to too, with tons of parking! read more

I must confess. I am a bargain-a-holic. I love the thrill of chasing the lowest price for the highest quality item and taking it home to be mine for more than half price. With that established, I can love or leave Kohl's as a whole because they don't always have the highest quality of goods and I usually have to search REALLY hard to find anything remotely close to being worth the price... But I didn't say I wouldn't try! If I am nearby any Khol's and have a little time to kill, I usually pop in and have a look at the clearance racks. I respect Kohl's for housing the following brands: Candies, Simply Vera Wang, Lauren Conrad, Chaps, and a few others I can't recall at the minute - and even more so when they go on 70-90% off clearance! When I find the Women's & Junior's clearance sections too Ross-like, I find solace in the shoes. I can usually find a cute pair of boots or flats or sandals for myself or my nieces/nephew. If I still have more time to browse, I peruse the Home section where I have been known to find many clearance frames, bedding, luggage and decor that tickles my fancy.... again at 70-90% off! They seem to almost always be having a sale and I am not die-hard so I don't always attend but when I do I don't usually leave empty handed. When I think of places to shop, its not the first that comes to mind but has some decent offerings throughout the year and you can't go wrong with getting something for 90% less than someone else paid a few months earlier. You can sign up for their email coupons & sales alerts as well. Go if you're in the area looking for nothing in particular but a great deal. read more

Kohl's - Chic shower curtain priced at $69.99 on clearance for $6.99 & an additional 25% off at the register = $5.24! I'll take it! :D - Department Stores Near Me - IRVINE, California

Ok, I added my Kohl's card to my phone so that I could pay with my phone. In order to do so, they ask me for the last 4 of my social, fine, and they texted a code to my phone in order to verify it was really me. Fine. What is NOT fine, is that I spend TWO HOURS trying on clothes (because I recently had a baby and NOTHING fits anymore) JUST to get to the front and have them ask me for an ID. Okay? Here. I give it to her and she asks to see my CARD. I don't HAVE my card because it's on my phone!!! But you are more than welcome to see my phone!!!! She looks at it and says, "It doesn't say your name on here." Okay? I don't get it. So what is the POINT in doing ALLLLL that security verification to get my card on my phone in the first place, just to be hassled in the store YET AGAIN for even MORE verification?! I understand safety and security, but choose, it's either you make your customers go through the verification process to add their card to their phone OR you hassle them IN STORE for proof of identity. However, I've had my information stolen MULTIPLE times by workers before and NEVER trust showing anything to anyone in store. Unfortunately, I've lost trust doing it this way. Which is why I added my Kohl's Charge Card to my phone in the first place! If you are saying that you DO accept Apple Pay, then I get to the store and they refuse to accept Apple Pay, this is false advertisement... which is ILLEGAL. Thankfully, my father-in-law is a specialty lawyer in this very field to prevent big name companies from taking advantage of their customers. He's already started a case against Kohl's and I will keep you all up-to-date on what becomes of it! PS it didn't say MY name on the card, because it says my HUSBANDS name on the card!! read more

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Horrible service! Beware of the coupons they give you because they won't honor them and say that you used it! Made a purchase in early December and they gave us a coupon for $30 Kohl's cash and 15% off if we made another purchase between December 26 to January 1. Just went shopping, December 27, and they said we used the $30 Kohl's cash online on Christmas. News flash we have never been to Kohl's or the website since our purchase in early December. Customer is always right, or most the time and definitely in this case, so they should have honored it! Instead they made us feel like we were cheating them trying to redeem the coupon twice. Maybe your cashiers aren't trustworthy and stole our coupon code to take our $30 Kohl's cash. Your deals aren't that good and I can find far better places to shop. read more

I've been to this location twice to do Amazon returns. Both times I was met with rather rude employees. Last night, it was a Kip from Napoleon Dynamite look alike that appeared to hate life. He creeped me out because he just stared at me like I was doing something illegal. Anyhow, either he couldn't read or he just wanted someone else to do the work for him (which wouldn't surprise me these days since a lot of the population doesn't like to work). He would scan the QR codes and make the customers read what was on his screen. There was no "hello" or anything either. Anyhow, this little angry man isn't suited to work in customer service. If I must return to a kohls (which I will try to avoid), I definitely will not go to this location. If I were an employee at this store I would be starting to worry about my hours being cut or getting laid off because of the poor reviews. read more

Since Covid-19, I've been doing a lot more shopping on Amazon, and therefore have also been doing more returns at Kohl's. This is probably my favorite location. I came in dragging a huge box, and Jai came over immediately and offered assistance without me even asking. I was very impressed by how friendly and helpful everyone was, and would be happy to come back here and shop the next time I'm in the area. read more

This Kohl's was absolutely delightful. I ordered something for pick-up online and the moment I walked in was grateful for the stores organization and customer support. Before picking up my item, I visited the Sephora to see if they had a couple of fragrances that I had been meaning to purchase. When I walked into the Sephora I was immediately warmly greeted, and guided to the items. I first noticed the store managers demeanor, even before she noticed me. She seemed really in tune with what was happening at the location and was very approachable. When I walked over to the two perfumes, a team member provided me with some information about the fregrances and was really polite. She took time to search for the items ( so that I could purchase them at the front of the store) and ultimately had to go to the back to get the sizes I needed. While there, she brought a number of options for me to consider which I really appreciated). She wasn't pushy or anything, just thoughtful. I am glad I visited the store, and plan to go there again really soon. read more