To be honest out of all the kohl's I've been too this is definitely the most organized and clean kohl's I've been too. Sun valley and Northridge has horrible foot traffic and is a complete mess when it comes to their displays . Parking is also great at this location . read more

I swing by once in awhile to check out their deals, but feel kind of stupid after realizing that their prices go up and down from day-to-day especially during Xmas time. What's good is that their refund policy is great so I got my refund of the difference (7 bucks! whoo hoo!) without having to bring my pair of boots back. I am caught off by their service since the guy who seems to be working the 2nd floor was not helpful at all when I was shopping. Imagine me: THREE boxes of shoes (they were BOOTS too!) and with at least 5 articles of clothing I wanted to purchase! I kindly ask him if there are any shopping bags (dude, he could see I was tipping over and I could BARELY see anyone!) and he tells me if you don't see it, they're all gone. Okay, he surely didn't go out of his way to help me. I could have been overreacted and I could just thrown all those things on the floor (for him to pick up later... hehehe ^_^), but I didn't. While he poured salt on my battle wounds, I continued cursing in my mind (I hear that cursing is a scientifically proven pain-reliever!) and after 2 hours of shopping in this place, I made it out alive with $30 Kohls bucks to spend, too. Prices are great, but don't come here to be treated like they care for your numbed arms! read more

Just went in to do a return for some amazon stuff that I bought and let me tell you... The girl Leida (i think that was her name) made it so incredibly easy. Took all the stuff back, scanned my barcode and gave me a receipt for everything. It was great, then she gave me a coupon for 25% off so I thought great and went to buy some Nike sweats and pullover thinking how could I go wrong with 25% off. Well unfortunately the coupon didn't apply to name brand and I'm the type that will drop money on anyone else but will not drop that same kind of money for myself. The girl that rang me up told me it wouldn't work for what I chose but she was so nice and didn't make me feel like a broke ass when I said I would wait on my purchase then. My whole visit and Interaction with every employee I spoke to was so awesome that I had to come and write this review immediately. Check out this Kohl's for what you need, the store is clean and organized and like I said the employees here are so nice! One of my best store visits. And I mean from all the stores I've been to like target, Costco , Nike. Great work Kohl's read more

Love the prices and wide variety of options, clothes, shoes, kitchen & bath items and artwork/homegoods. We bought a comforter set from here and got a great deal with the sale price as well as the coupons they offer via mail or email. Then sometimes you can still scratch a card at the register and get anywhere from 10-20% off your entire purchase on top of the already discounted prices including coupons and your Kohl's Cash. My only problem is that they NEVER have my kids shoe sizes... It's like they never order enough of a popular size and I always have to find it at another store or have them shipped. read more

Seems like everything is on sale here. Bought a pair of cargo shorts for $8.

Always come here since it's very convenient from where I live. Also they do have good price but it's better to go during big sales. You usually wanna go on a week day or early in the morning because it can get pretty busy. Also some people don't understand personal space while waiting in line. read more

This Kohl's is super trash when it comes to customer service and keeping the "profiling" on the low if you will. Literally my first and only time ever in the store for some last minute items to purchase for a halloween costume. It was fairly later in the evening so I was in a hoody, basketball shorts and a ball cap, my wife was dressed down too, and we were moving fairly quickly because we were on time constraints. I'm pretty aware of my surroundings so it was pretty easy to spot a associate (female, didn't see or care to ask her name) following us the entire time in the store. Few minutes go by of browsing and trying to find a few items (no help in sight mind you) and I grab a few things and head to the fitting room to try them on. I am trying on what I grabbed, see a shadow underneath the dressing room I was in but figured it was another customer waking by to a room. Long story less long I finish up, walk out and the same female employee that had been following us in the store i caught trying to peek into my dressing room, wtf? Walked out and she didn't say I word, not a single "how'd things fit", "did you need any assistance", nothing. Needless to say i laughed upon stumbling across her trying to sneak a peek, walked to the line and PURCHASED the things I needed. I normally wouldn't have even bothered getting the things after my experience but I was in a time crunch and no other store was open. I also normally hate low reviews based on customer service but this was definitely an exception as i felt a bit uncomfortable in this situation but hey it is what it is. Oh and yes, the girl followed me to the line as well then hopped on a register lol. read more

Kohls practically gives their clothes away with the sales and coupons they hand out. I wouldn't dare pay the original price on any of the stuff they sell though. It's clean and right next to starbucks. read more

Worst customer service ever!!! If I could give them no stars I would it's the busiest time of the year so trust me I understand the lines and I'm perfectly fine with them... made it to the front of the line sweetest cashier ever... made my purchase and left... made it all the way home to find that one of my items didn't make it into the bag... drove all the way back spoke to a manager told him the situation.. they asked me to look for the item again; I went to look and of course it's no longer there so I found another one similar came back to manager he stated in order for them to ring up the new item I would have have to stand in that long ass line again... are you kidding me??? I was in the damn line when I bought the items the first damn time... it's not my fault my items wasn't bagged!!! read more

I love kohls, everyday is a reason to have a sale.

It's Kohl's. Cleaner than most. Good selection. Ample inventory. Good parking. And an utter nightmare to check out once your ready to hit the cashiers. The lines are always miserable. But, that is how it is at every Kohl's so I am not going to knock a star off of this Kohl's for that. read more

Love love love... Clean. Friendly. Good prices. Good parking. Only issue its on a terrible intersection.

This place is just messy especially the shoes section. Hard to find shoe types and sizes. The prices are comparable to Macy's and JCP.

The customer service here is awesome! I want to thank David who helped me on a few different occasions. He is patient and goes above and beyond to help you leave happy! Because of his compassion he helped me with some gifts for the the Salvation Army Angel Tree project and with his help 3 children will be very happy! This has been my favorite Kohl's since it opened and I will continue to be a faithful customer! read more

Kohl's always has good finds. This place has great parking and it's very clean. People are very nice. They even let you use your coupon off of your phone. (I've been to dept. stores where they didn't so this was a nice treat) Prices are always very affordable. Since I go through my clothes often and it's fun to get trendy stuff, so this is a nice place to do that without breaking your wallet. The Jennifer Lopez brand here is very nice and so is the Rock n Republic clothes. Good quality. read more

I just left this store after first going to the sun valley location for a carpet shampooer. The price mark at sun valley location said $229.99 but they were out of stock. A sales associate came over to help us, the price online was $50 more expensive, she told us the the price can vary from the price online, so she looks up locations near by that have more than one. This location had 4 in stock (or so it said in her system). We drive 45 minutes in traffic, find the shampooer and it's priced the same as online. I get in line at guest services, wait 10 minutes for a girl to come by and tell me the store manager won't honor the other locations price. If this is the case, the first store should have said something. I get in the car, pissed, I just wasted over an hour try to buy this shampooer so I call the first store and they tell me that they should have homered the price. I'm extremely frustrated that no one knows what's going on and wasted my time. The line to check out wrapped all the way around the store and only 3 cashiers were open. This will be the last time I step foot in a kohl's. read more

One of the nicer Kohls i have been to. Everything is well organized. Employees are very polite. Ill be back here to shop.

They don't take returns unless you have the receipt. The clothes had the tags still, but no. Don't most stores take that?

Nice clothes. Wish there were more kholes stores around.I really like Kholes especially with all other department stores closing. Return policy is excellent read more

Two days ago Tuesday December 11 around 9 pm i went in with my kids to do last minute Christmas shopping as soon as i walked in i was greeted from one of the associates i then continued. Shopping they had a large selection of shoes clothes and Makeup .Storr was very clean for being this time of year Christmas season. I then check out Using my khols credit card but was having a problem with my card. The same person that Greeted me her name was lily apologies for the wait as my card was not working i believe she ask her manager christian his name said on his badge they solve my issue And satisfy my transaction overall i was happy with their smile and are doing great At their job i highly recommend going back i felt very welcomed read more

Since I can't write more thank 500 word in here, all I got to say is that "MANAGER DELMY" is the rudest and manager I've ever met ! She doesn't know anything about Kohl's computers or how to talk to a customer that needs help ! Worst customer service ever ! I'm taking my money somewhere else ! And best believe I'm calling customer service and reporting your rude personality ! read more

I am a regular shopper and get discount coupon very often especially with 30% off coupon applying to on sale items. $10 off coupon on $10 purchase is given for Kohl's credit card holder. I also receive $5 off coupon via emails too. I usually buy dress shirts, Levi's Jeans, sport clothes and cookware. Just can't beat the price with coupon. read more

Enjoy shopping at this store!! The store associates are always very courteous and helpful. Returns and exchanges are processed so quickly with a SMILE. Plus I really love the fact that the store location is close to home. read more

Here is an update from my previous review. I emailed and left my feedback on the company website. I was surprised that Kohls forwarded that email to the store manager in Alhambra. Amy emailed me and listened to what happened and offered to honor the Black Friday price for the stereo. So I finally got my stereo! Yay!! They do have good customer service. I guess not every company will contact you after the fact. read more

For great deals I come to Kohl's. You can always find great trends for reasonable prices. Always leave with bags of stuff. This location is a pretty big 2 story location. Love checking out Paper Crown by Lauren Conrad as well as Vera Wang's collection. They also have great kitchen appliances upstairs for great prices. Bought my Krueger gourmet coffee maker here for only $75!! Been using it everyday. Sometimes it can be a bit messy searching the floor for stuff but that's the trade off when searching for bargains. Only thing that's frustrating is dealing with the ridiculously long lines sometimes. Longest I waited was bout 15 minutes. This location is right at the corner of Fremont and Mission. Lots of parking available. read more

Good for clearance area. Great prices on those racks. They play the annoying game of jacking up regular prices and giving big discounts. I've bought things there marked down 50% plus % off for credit card. Still came out more expensive than Target's regular price. I had their credit card and each month there are days you get extra discounts. Bought house brand of sandals a few years ago. They fell apart in a week and the manager refused to exchange them. He said loss prevention wouldn't allow it. I called that day and cancelled my credit card and hardly go there anymore. They should have people at the fitting rooms like Target and other stores have to check the number of items people try on. I guess people steal stuff while in there. It's common to see security pounce people once they leave the store. Perhaps the shoplifters deserve it, but it's not comfortable to watch. Be more proactive in your loss prevention. -1 star for deceptive pricing policy -1 star for not standing behind their own products read more

Decent selection of items. Dressing rooms fairly clean. Just expect to stand in line for 15 minutes when you're done...because they NEVER have enough cashiers. read more

I love this store they carry a large variety of household goods at very decent prices. I can go in for towels & come out with toys and shoes for my grandkids. Pajamas for my husband. A new comforter.. And guess what I forgot the towels. All under 100 great store friendly staff... read more

Purchased great items for a really great price felt welcomed when I went to the second floor but then as I was purchasing my stuff with my mom and daughter. Cashier looked mad and didn't have any customer service at all,meanwhile we were checking out I believe it was the front supervisor that was in charge of the cashiers, standing by the entrance of the door she kept staring at us...giving me the idea if we had purchased the items or not like if we were stealing it felt really uncomfortable for me and my family. Not to mention this lady seen me struggling to put the shopping cart away and didn't bother to help out or say have good day. As we finished paying and putting the cart away. She then seen us passing by sensor detector to see if it would ring which it didnt but kept looking at us as we left into our car. This store is really clean but I wouldn't come here because of the service or how uncomfortable this person made us feel. read more

I received coupon from Kohl's. it says "$10.00 OFF THE BEST BLACK FRIDAY EVER. valid in store ONLY OPEN THRUS., NOV. 26-1:00 PM FRIDAY, NOV. 27. Coupon did not mention up to NOV 27 1:00 PM or says 24 hours ONLY. All the sudden around 1:30 PM, a store clerk announced that Kohl's NO LONGER HONOR THE $10.00 OFF COUPON per Alhambra Store Manager instruction. We consumer discussed that coupon with store clerk which coupon did not mention "to NOV 27 1:00 PM or 24 Hours ONLY". In general practice, assume it will be honored for NOV 27 the whole day. This is the same thoughts of other consumers who waited a long time in line, try to save that $10.00. Which we appreciated although we have to suffer to save $$ (wait in line at least 1 or more hour!!) Also store entrance or inside of the store, did NOT have any sign says: $10.00 OFF coupon honor till 1:00 PM of NOV 27!! you will think such huge business will honor their coupon; even coupon itself has issues. Believe Kohl's will honor it. Very very shocked & disappointed of Alhambra store manager's decision. Feels get cheated and especially waste lots time wait in the extremely long line. I support Kohl's department store. This time Alhambra store's action, feels frustrated. Is that because Kohl's is a big business, they can just do whatever they want? Play us? Our time is precious & valuable too! Because we can go other stores to do our shopping without such hassle. What a disappointment!! read more

The lines were long and I was only there to buy eyeliner so I checked out at the makeup/jewelry checkout since no one was in line.. as I'm waiting to be rang up, the employee behind the counter by the name of Melinda looked at me and walked away. I said, "excuse me, would you mind ringing me up real quick please?" And she said, "yeah but there's a few people ahead of you."... There was no one else around.. she just stood there until another customer approached and asked her a question about some earrings. She then showed the customer jewelry for a good 10 minutes instead of doing a 2 minute transaction for me.. afterwards my boyfriend asked if she would help me out now that she was done and she said, "in a minute" then another customer came out of nowhere and asked her a question about some makeup, of course she helped that customer out for another 15 minutes but completely ignored me.. needless to say, I didn't spend any of my money in that store! I usually love Kohls but Melinda really ruined it for me! read more

If you would want to shop here I would recommend you guys to go shop at the Rosemead location. The store manager at the Rosemead location is so friendly compare to this location. The store manager here is so rude to me. She need some customers service skills. I just can't believe a store manager doesn't know how to charge a temporary Kohl ' s charge card the correct way. I been shopping at both locations and everyone did it correctly without giving me a hard time. I asked if I should go upstair to paid at customer service and she talk back to me saying do you need to work here to teach me how to use the machine. I'm just amazed how she can even be a store manager. I guess you don't need customer service skills to become a store manager. I'm going to call corporate tomorrow to complain about this situation. I don't think it is right to treat a customer like that. read more

I am SURPRISED by the AMAZING service I received at my local Kohl's in Alhambra about a month ago. First off, I rarely shop at Kohl's, but due to my last visit this will now change. I came into Kohl's on a Sunday morning, on the last day of their sale. I was looking to buy a Queen Cadence Bedding Coordinates in gray. Unfortunately, there were only Kings sizes left in my particular style and color. Eager to make this purchase before work and before the sale ends, I approached a nice middle-aged black gentleman upstairs for assistance. This gentleman went above and beyond for me. Not only did he call other local Kohl's department stores and find my item, but he also asked the store to put it on hold for me. Because of this nice, helpful and efficient gentleman I decided to purchase a new queen sheet set & a throw pillow to go with my new bedding. I was also able to go to work stress-free and then make my purchase after work at a location he found for me. Not only was this a smooth operation, but my check out at the other department store (Monrovia) was even smoother. You can only imagine check-out lines on the last day of any sale, long and hectic, but I was able to purchase my item in customer service. My entire transaction in the second Kohl's took less than 5min. What a great experience Kohl's, thank you! read more

This is honestly the worst Kohl's establishment I've been to. I used to go to the San Gabriel location, until it closed down. The customer service is shameful because they don't follow the "no questions asked policy" or even greet their customers to make sure their shopping experience went well. Returns should be hassle-free as long as the items are in good condition. I had a few items to return and Brenda didn't do a thorough job by making sure all of the items were properly refunded. It's a good job I went back to the customer service line because apparently I didn't get refunded for two clothing items (she carelessly missed these items). She voided the return transaction, and refunded me the full amount. I think this establishment needs to really re-train their customer service team. Another thing I wanted to add is after purchasing some items that same day, I came back home to realize that one of the security tags was still attached. Now I have to make another trip to Kohl's because one of their cashiers also carelessly forgot to remove the bulky security tag. Such an inconvenience. read more

I shop at Kohl's a lot, and this is be far the worst Kohl's store I've ever been to. The people shopping there are generally very rude, so are the employees... The store at Arcadia is a lot better. read more

Kohl's reminds me a lot of Mervyn's, only better. I personally have never bought anything from Kohl's, but I think it's one of my mom's favorite department stores because of all the coupons they send her. She's always proudly showing me the deals she gets on home goods at Kohl's, like a $50 queen mattress protector she got for $20. read more

Walked in here for the first time with my Momma (this is her favorite department store) to try on a Vera Wang "very Vera" dress I put on hold with a gal named Caitlyn I saw on Wendy Williams (How you doin?). Holds are placed on the 2nd floor with customer service. So I got to walk around a good part of the clean and organized store as I took the escalator. Only one gal was working the customer service counter with 5 of us in line. All good she found my dress in the back room in a bag. Tried it on, then browsed the store. Tons of selection for women and girl's apparel. I even found a second dress in a S where I needed a size M. They have a massive sized touch screen computer to order online with free shipping. All I had to do was scan the current dress, the computer finds it and I just begin with the ordering process. Then it printed me a receipt. Love it. I wish all other department stores had this! read more

I went in to buy 1 perfume and came out with 6!!!!!! Great customer service in the fragrance department. Also amazing discounts! Had a 30% off. I'm happy with my expierence!!! read more

I have visited many kohl's stores in R.I. and Mass. I must say the best kohl's store is the North Kingstown store. This store is the most organized I have ever seen. Even markdowns which are in great order of sizes you can find exactly what you want. Other stores are completely in disarray. Hats off to a great manager of that store. She is definitely doing something right. I live near a kohl's in Warwick, R.I. , but I rather take the ride an extra 20 min. away to go to North Kingstown. read more

there are this Mexican girl staff called Alma and a staff before her , just shows this store hire people without customers service knowledge, and discrimination to Asian people. Any Asian people ,pls know! Her performance was really bad , she looks like a suck people out there without employment. I looked watches from outside for 5 mins , no staff came to me . When she came, she told me i have to see only one watch at a time, I feel awkward because obviously I am not a bad person can steal watches. but I totally understand with smiling to her, When I asked her question about watch , she can't even have a little conversation with me when she doing putting back the watch, she answered me half minute later after she did put back the watch and even then with a despite altitude. Can she handle the work or no? Just being like she didn't sleep for an entire night ! Low energy makes me crazy. Could she be warm heart if she doesn't have experience?, No! Everytime she talked, she wanted to insult me. She said "put my phone # ", but on screen it shows I need to put my SSN. I told her it shows I need to put my SSN , she give me altitude like she doesn't want to talk to me at all. And didn't give me answer finally finally on whether I should put phone number or SSN number. It is secret of people's SSN , if she cares about customers she won't left customer with confusing face. I told her I have Store's credit card already for third time , she asked me back "what" , beside , she still asked me if I have any reward card? I don't remember if they both the same, I get confusing ,and she gives no logical explanation, just to order me what to do then there was awkward silence. I know customer-service, just never face such a bad performance staff. Get a bad day because I went here. Manager , pls be noticed the staff's working altitude and basic behavior when interact with customers. read more