Don't get me wrong... I LOVE KOHLER products!!! I am not dissatisfied with Kohler products... I am DISGUSTED with the customer service of the store. I purchased $10K worth of limestone tile they had displayed in their showroom (which is from Alyse Edwards, not actually manufactured by Kohler). Despite me bringing in the dimensions of my bathroom and having them determine how much tile I should order, it wasn't enough. I then have to place another order (and pay another $175 freight fee), which later arrived and completely did not match the first order's 'quarry lot' (not too mention, I ordered another 50sqft and they sent 50 pieces (they were 16x4 tiles)... so I had to wait for yet another delivery). When I brought the tile in to the showroom to show the differences (it basically looked like different tile- different color and different pattern), their response was 'duh- what did you think? It is natural stone.' Well silly me- it isn't every day that I remodel a bathroom and purchase tile. It would have been nice if they could have mentioned that could happen when I purchased it. After a very large 'discussion' with Kohler, they agreed to send pictures to the distribution center and have them ship pieces that matched my original quarry. So I agree to buy yet even more tile (however they did comp the shipping). All is good... until the tile arrives and is identical to the second shipment. So not only has my project been delayed by 2 months, I STILL didn't have the tile I need to complete the project. To add insult to injury, Kohler's response to the third shipment of tile was 'well what do you want us to do about it?? those aren't my employees!' At this point, I email Alyse Edwards directly who were AMAZING!!! They had the type of customer service I expected. They apologized profusely and told me they had informed Kohler they could return the tile as they want all of their customers to be happy (hmmm.. maybe Kohler should take a lesson from them!). Fast forward 7 months, Kohler sends me an email saying they are going to deliver the tile unless I want to pay return shipping and a 25% restocking fee (okay- my bad for not checking my credit card statement earlier to verify the money was refunded). But REALLY???? This is the first time they are following up and it is 7 months later? I can usually deal with incompetence if the sales people are at least nice and making an effort- these people are incompetent, rude, and arrogant. I would shop at Big Lots before I go back to the Kohler store. If you are a glutton for punishment... head on over to Kohler! read more