JUSTINA was the absolute worst barista I've ever encountered Rather than apologize for someone else taking my drink she gave me attitude and not once asked if she could make the other drinks fresh so we wouldn't have cold watered down drinks or if there was anything she could do to make things better or offer to remake my cold food Completely disappointing service Management should train their employees to treat their customers with respect Thank you for the cold food and watered down drinks Absolute Worst!!!!!! read more

Great tasty coffee. Good variety of pastries and the service is friendly. Breakfast Sandwiches

Love how the workers were so thoughtful love their drinks and definitely a great small place to study not so loud in there.

Using my Yelp as your advertisement is cunning, but does not change the facts... Overpriced pedestrian coffee and confused approach to food items. Word to the wise, 2 reasons remain for visiting this shopping center: 1) Trader Joe's 2) B Man's Klatch Coffee is more expensive than competitors and far and away from being the best-tasting brand. Stop chasing SBs and figure out how to source. My cup was less acidic and very bitter. Bitterness can be caused by a lot of things, including a poor quality coffee, improper grinding, or an incorrect water-to-grinds ration. Life's too short to drink ordinary, overpriced coffee. With all the choices Pasadena environ has to offer, keep driving past this one. read more

Service is amazing! I really like their matcha and ive tried the burrito and the sandwich and both are very good. The food prices are kind of high but I like the fact that its a local business. read more

Went to Klatch today because I'm visiting and didn't get a chance to go last time I came to visit due to COVID. However, their quality has gone down A LOT!!!!! I lived in the area back when Klatch first opened, and from then to today idk what happened. I went in there today and ordered a creme brûlée with an added shot and it's SUPER watered down. I mean i had to get home and fix my coffee because it's like sock water. Bought a coffee cake and it was sooooo dry!!! I threw it away because it was not good at all. Idk if they switched owners or what, but their quality has definitely gone down. So sad because this place used to be my go-to due to the quality of their coffee beans and how amazing my their coffees used to be. read more

From Indiana and was looking for something different, and boom I landed at Klatch, was really good. Would recommend and also go back.

I find this place very cool place to chill. The barista was friendly in giving me an overview of their menu. I honestly would make the extra 2 min drive to Klatch as opposed to any other coffee shop in my area. The taste and texture of their coffee is magnificent and always on point. The only downside is their hours of operation. They close too early. read more

The coffee is always great and their customer service is phenomenal Just the most wonderful people read more

Yum! We tried the: -Cooling Coconut Lime (Summertime Special) -Everyman (Summertime Special) -Creme Brûlée Here's my thoughts. On the Cooling Coconut Lime (Summertime Special): Def a drink I will repeat! The lime was a nice twist. It was subtle but perfectly apparent. Great drink for someone looking for a strong drink with a twist. NOTE - the only size is a mini cup size (like a "tall"). The size is perfect for sipping. On the Everyman: Neat summery cold brew! On the Creme Brûlée: They kindly did it with coconut milk for my dairy-free self. My sister loved it but I couldn't have more than a sip...it's yummy but extremely sweet. Get it if you love super sweet drinks. It has a small-growing-chain feel. I hope they expand. I'll go here over Starbucks whenever possible. Drinks are $$. But then again they're the "fancy" coffee-twists, not your typical cup-of-joe. Extra points for the colorful, fun stools, $ of for yelp check in, and for having a coffee happy hour! read more

Klatch Coffee - Coffee & Tea Near Me - Ontario, California

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The coffee is amazing as always & served with a smile & good vibes! I appreciated the lady who I believe was the manager/lead, she created the amazing Lavender Haze & was super sweet & professional. Also, Will was very kind & helpful at the register. Such a lovely place to start your day or for a pick me up. Namaste Klatch Ontario. read more

The coffee is amazing! Love getting the Mexican mocha! The staff is always happy and in a good mood!

First time at Klatch coffee. Was looking for a place to have a meeting and it had the best reviews so I decided on this one. I'm not a coffee drinker but I did order for my daughter, who was with me. We ordered the turkey and provolone sandwich which came on country sourdough bread with mayo, lettuce, tomato and onions. We also ordered an IBC Root Beer. The customer service was so-so. The server that helped us messed up our order and then when she could tell I was getting annoyed she said that she was new. Then she very sarcastically said that she appreciated me being patient with her. She quickly tried to change the subject and asked how my day was going. My day was fine until her. Some might say she was overcompensating for her mistake but she was not. I did not sense any sincerity in her tone, she didn't even offer me a receipt. I asked for a receipt and watched as two women fumbled behind the register, one appearing to teach another one how to obtain receipts for customers. To make matters worse my daughter got an upset stomach from eating the sandwich and had diarrhea when we got home. Again, I chose this place because of it's positive reviews and the ratings from other Yelpers. It's true that my experience might not be another person's experience and I sincerely hope that it is not but i wanted to share my experience none the less. The price was about $10/per person. The sandwich was $8.50 and the root beer was $1.75. A little pricey to me but it's par for the area. On the positive: The coffee shop is in a nice area, not far from Ontario Mills mall. The interior and exterior of the shop was clean. The shop served pastries, sandwiches and a variety of beverages. read more

Klatch Coffee - First meal at Klatch - Coffee & Tea Near Me - Ontario, California

Love this coffee shop 10/10 Drinks and food are delicious and fresh. Staff is helpful and friendly read more

I love how you can customize a latte with their simple list of ingredients. I always enjoy my orders along with the nice music.

OMG! Here we go again! I came here only once, 8 months ago, specifically to get their Golden Milk, they were out & I had tried to call prior to be sure they had it but no one had answered. I had driven WAY out of my way to get it. So now here we are, 8 months later, I happen to be in the area, so did a mobile order. When I get there they have NO identification on where to pick up mobile orders. When I finally have to ask where pick up is they say my coffee isn't made because they have no oat milk. But that they "tried" to call me. When I ask what happened when they tried they said it went to voicemail. Well, so? Leave me a message! so I could go elsewhere.. This is unbelievable - to come only two times and both times were screw ups! Appears this one is poorly managed. This is the last time I go here. Starbucks is right down the street. read more

Super creative and unique items in the menu, the employees write very nice positive messages in your food boxes when you open them that was a nice touch :) read more

Took 15 minutes to get a cappuccino with only one person in front of us. Mediocre coffee, lousy service.

Same great coffee, same great espresso-laden Patio Shakes. Just a new location for me. And actually a very nice spot to settle down. Found you, Yelp-style, after dropping off a friend at the Ontario Airport. So yay, closer and more convenient as you keep getting closer to my hometown, Corona. I think I love you, Klatch. Keep trying! I would be a regular if you were closer!!!!!! read more

Klatch Coffee - Coffee & Tea Near Me - Ontario, California

I love this location! They are definitely the friendliest and their drinks are the best! Today it was very busy in there but each worker was working as fast as they could and being friendly AND my Mocha shake was probably the best one I'd ever had. Way to go guys! You made my day better! read more

Klatch Coffee - Mocha Shake! - Coffee & Tea Near Me - Ontario, California

Been wanting to come to this location for awhile but the hours aren't that great and I have come twice to it being closed. Finally, open and pretty full. Service was excellent, drinks came out fast and were tasty. We had a blended mocha and caramel coffees, both were good but a bit sweet. We added an extra shot of espresso, but it could have used a second. The quality is great, the place cute, small, but clean and well maintained. Nice change from the big coffee chains, but not the best coffee I have ever had. read more

Klatch Coffee - Coffee & Tea Near Me - Ontario, California

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Such an adorable coffee spot! I ordered the iced Lavender Latte and I had to sip it because I couldn't picture it being gone!! It was a spring day in my mouth! Beautiful latte! read more

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Coffee is good but if you order online just make sure to triple check, check four times if your drink is ready. I try not to be rush because they're busy but it's happened 3 times that I checked in saying I ordered online and told them my name but my drink still sat behind the counter for 15+ minutes. read more

Stopped by on my way to a wedding expo up the street and got an iced cold brew with caramel sauce and vanilla syrup with cream and a turkey pesto sandwich. Both were DELICIOUS! Thanks to the awesome girls at the register and bar that helped me choose a drink! read more

Klatch Coffee - Iced Cold Brew - Coffee & Tea Near Me - Ontario, California

I ordered two coffee's the exact same way, this is supposed to be a creme brulee iced coffee. I had asked for a caramel drizzle and while one cup has caramel all around it mine only had it at the very bottom. Still both cup taste like OLD COFFEE and milk. Complete waste of my money and time. Every sip just makes me sad. So much for a happy friday read more

Klatch Coffee - supposedly a creme brulee with barely any caramel drizzle which was extra - Coffee & Tea Near Me - Ontario, California

Posted this review to chino location by accident because this happened here‍. My go to coffee joint but definitely not for food ! Almost $10 for a sandwich no salad 3 pickle slices ,one order incorrect a panini that's not a panini and ever wonder how much you ever get when you request no ice? What a waste of $40 read more

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Klatch has a large variety of coffee but their menu isn't overwhelming. I had the crème brûlée iced latte, it reminded me of a Carmel Frappuccino but without the huge amount of sugar. I'd like to either drink, straight, black coffee, or have some thing with a little bit of flavor when I come to klatch I usually get a decaf iced vanilla latte but this time I tried something just a little bit different one of the things that I really like about klatch is there homemade almond milk I have yet to find something that taste better, their food is also pretty good and you can tell that they created the items themselves. I was actually pretty surprised to find out that they are a family owned business that have been around for over 30 years. They operate and work like a franchise business, their food and their drinks are very consistent and taste amazing their staff is nice welcoming and even though they are usually fairly busy any time I've ever been there they get your order out to you on time and I've never had an issue with a mixup of our order. Overall, this is an excellent coffee place to go to, and I would highly recommend trying something you wouldn't normally order. If you haven't tried klatch, especially if you are a hard-core Starbucks lover, you definitely need to. You will most likely be converted. read more

Too Crowded at rush hour,but not noisy.Nice coffee and comfortable seats, good choice of relaxing

so good I couldn't wait to keep drinking it the cookies are actually the best thing in the world 100% will be coming back, I got the lavender latte and it takes a lot for me to be impressed by coffee, some may say I'm a coffee connoisseur! read more

Klatch Coffee - Cookie - Coffee & Tea Near Me - Ontario, California

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Stopped by and ordered a small iced coffee. Paid $3 plus $1 tip. Waited, and waited, and waited. I finally asked for my drink and she poured it on the spot. Had I not asked, I'd still be waiting for my coffee. Coffee is good though. Service is friendly but slow or disorganized. Maybe they're training new employees? read more

First time here. Easy to find. Ordered the iced chai with in-house oat milk. Place is steadily busy. Small inside and due to covid19 you will have to take your coffee conversations to go read more

Klatch Coffee - Iced Chai with Oatmilk Large because I can't get enough - Coffee & Tea Near Me - Ontario, California

My favorite coffee shop in IE!!! The coffee here is sooooo delicious!!! My favorite by far is the Iced Creme Brulee!!! If you want to save some calories, the Iced Vanilla Bean is the exact same just without caramel sauce. I tried to be a little spontaneous and tried the Iced Mexican Mocha but was not a fan, too grainy. I'll forever be ordering either an Iced Creme Brulee or Iced Vanilla Bean! Location is very clean but pretty small. Luckily they have open seating right outside! WiFi works well but only 2 outlets available at this location for guests. PS: Download their app! Functions very similarly to the Starbucks app in which you can load money and just scan from app to pay! Can order ahead of time on app and just pick up! Also, reward system with 1 point per $1 spent. $5 off after 100 points and $20 off after 350 points! read more

Klatch Coffee - Coffee & Tea Near Me - Ontario, California

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First time today & Sadly LAST time at this location! This place is delicious and the cold brew omg so good! But I will no longer be returning! The Asian guy that helped me this morning was SO RUDE! I've never been here so I was a little lost on what to order when I asked him a simple question regarding changing the bread on my sandwich he gave attitude and rolled his eyes ! Then he asked if I was paying cash or card... he NEVER told me total so I told him card ! the only way I was able to know how much it was it was was by reading it on the card reader . I ended up having the cash so I told him I'm just going to pay cash . He rolls his eyes and sighs like if I he hated that he had to work Sunday .! Then he pretty much throws my change in my hand so RUDE! I'll stay with Starbucks for now on ! If you want ur business to succeed u gotta have an amazing team to run your business read more

I've been here a few times and it's just okay. Everything is clean and the people are nice, but the coffee and food really don't match up to the price. If it was more affordable, or more wowing then I would be rating it higher. read more

Don't come here if you have anywhere to be. Came here because of a recommendation and because it's close to my school. I waited over 30 minutes for my drink. They took too many phone orders and doordash orders that they couldn't keep up. If you can't keep up why not shut off those ordering systems for half an hour or so to get it under control. Absolutely ridiculous, I ended up just leaving without my coffee because I couldn't afford to be late. read more

I love this location. The workers are always amazing! They are so friendly and the service is fantastic, however, I was there earlier today and they had issues with the plumbing or the toilet or something and I guess a toilet over flowed dirty water causing a huge mess of sewage water inside the cafe. The sweet workers cleaned it up as best they could but the smell was really noticeable when I walked in, you could not ignore it if you tried. To the point where there was no way to not acknowledge it. I'm not sure what happened or what the protocol should be, but if something that aggressive goes wrong involving plumbing and sewage, any place that serves food and has this issue should close early or something to be able to resolve the issue and deep clean appropriately instead of making the employees clean up something like that... because walking into any place that smells like that shouldn't happen. And like I said, the workers are great and did their best with what they had at their disposal, but it still felt very unsanitary and was the type of situation that warranted closing down and deeply sanitizing the area that flooded. Whoever is in charge and calling the shots should have done more here to help their staff handle this as well. Felt like a poorly managed situation. I love Klatch and this location and everyone who works here, and I would hate to see it start to see it decline in any way if situations like this keep happening, but if things like this aren't managed better in the future they will definitely lose customers. Especially situations that involve something as basic and foundational as sanitation and cleanliness. Hope they figure this out and can do better in the future! read more

The service was amazing, friendly, and quick! I wanted to try one of the fall drinks and was told I couldn't have it iced because of the fresh pumpkin. Which is good because they use fresh ingredients, but bad because I couldn't get my drink! One of the baristas recommended a drink that wasn't on the menu, called the Jack o lantern. I asked what it was; chai tea ice blended with fresh pumpkin, and was then told that I would not be disappointed and that it's the "best fall drink ever." Let me tell you, it was AMAZING! I have never been so impressed with a fall drink! It tasted just like pumpkin pie! I absolutely loved it and later thanked the barista for the recommendation. I'll definitely order it again because it was just that good!! read more

Klatch Coffee - Ice blended Jack o lantern AMAZING - Coffee & Tea Near Me - Ontario, California

This is my second time coming here, and i've decided that Klatch Coffee is just ok. Have I had better espresso and house made milks? Of course. From here I have tried the Nitro Cold brew, the Everyman, the Creme Brulee, and the Mocha Hand Scooped drink. I was able to draw that in the "Creme Brûlée" the espresso isn't prominent at all. While I understand the drink is meant to be on the sweeter side, I still don't understand how the large size has multiple shots of espresso. Maybe next time I'll order another shot, but I probably won't be stopping back in unless i'm in need of some cold brew (which was actually pretty nice). read more

Klatch Coffee - creme brulee - Coffee & Tea Near Me - Ontario, California

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Great atmosphere, Customer Service and Clean Spacious bathroom. Lots of merchandise to buy for your home pleasure!! Best of all Coffee made perfect each time!! read more

Was in the area looking for a small coffee shop and found this place. Amazing coffee and atmosphere, plus Joshua's service was top tier. Would definitely recommend! :) read more