I have never been this disappointed at an establishment, or in anyone/anything my entire 27 years of life nor do I think I ever will!!! It takes a lot for something/someone to get me dislike something, and this place has topped it off, that too on a good day.
It was a sunny Sunday afternoon, right before Superbowl XLVII. The time read 1:15pm and I was due to pick up my "pre-ordered" eggrolls at 1:30pm. As I entered the parking complex, I noticed a line of cars. It was a one way parking complex, so in order to get out (after not finding parking) you had to exit out of the opposite end of the parking lot from where you originally entered from, wait at the stoplight to make a u-turn, wait behind a line of cars also waiting to get in the parking complex and hoping they will find parking this time, and then a right into the parking plaza again. I should have known, right then and there that this wasn't going to be a good experience.
But, reading the yelp reviews and being informed that it is 'worth the wait', I decided to move forward with my experience here in hopes it will get better when I get inside.
I finally found parking 15 mins into my search and waiting process. I entered the establishment and all I saw was a crowd of agitated, disappointed, irritated, confused, saddened, shocked, and disbelieved customers being helped by wreckless, nervous, unorganized, and unprofessional chefs and workers behind the counter. Ok, *deep breath*...I saw a "pre-order/pick up" sign and thought to myself, 'Nice, I can avoid this crowd and don't have to wait in line!'
There was NO SUCH THING as a "pre-order/pick-up" line and was only displayed to fool everyone who entered that establishment. So, trying to rummage through the 30 people in front of me, I couldn't get anywhere! I heard the lady next to me talk to another individual behind her and said that if you pre-ordered, forget about it and don't count on your order to be ready. I asked what she meant by that and she said that they don't have anyone's pre-orders. That explains a whole lot...
With no exaggeration, I could easily count a crowd of 50+ all surrounding the cash register and "pre-order/pick-up" sections with 6 employees behind the counter and 2 chefs. I somehow made myself into the front and when asked if I had pre-ordered, I said "YES"! I told her the time and day and she looked at me as if I was psycho. The lady behind the counter said "We don't take orders on Fridays" ...WTH??...and I simply just told her, "Well, SOMEONE did"...
I had to use the ATM (they don't take credit/debit cards) that charged me $1.75 to use which was located on the other side of the establishment and paid for my order. Finally she gave me a ticket number in hopes that the process should ease down a bit. I was already here for about 30-45 minutes --- I JUST HAD TO GET THESE EGGROLLS FOR MY GUESTS!
Waiting an additional 5 to 10 minutes after receiving my ticket number, I saw the same lady from earlier on the other side of the establishment, sitting down in frustration, her head in her palms, and her shoes now taken off her aching feet.
As I approached her, she looked up at me and said "It's been 2 hours...luckily I don't have no place to be but home for the game so I have another hour to spare". I looked at her thinking, I DO NOT have that kind of time as I still needed to make it out to Daly City!!!!!!!!!!!!
Finally, rummaging my way back to the front, I went back to the cash register lady and told her "Look, I placed my order 15 minutes ago, and people have been here before me who are still waiting in frustration, I can't afford to lose anymore time. Here is your ticket number and keep my money".
Besides, watching the 2 chefs cook and trying to help the staff with the orders at the same time, made me stick to my stomach. The last thing I wanted was food poisoning from this place.
The time now read 2:45pm (waste of 1 hour and 20 minutes)!!!! I walked out....very disappointed. Sadly, I was not able to review "King" Eggroll on the quality of their food and I honestly believe they do not deserve it...
I WILL MOST LIKELY NEVER COME HERE EVER AGAIN. read more