Beautiful rooms and location, and a great gym. I had a lovely view and the rooms reminded me of an upscale tropical resort. The staff was also great, providing extra water bottles upon request which I appreciated in the heat. Very much worth the splurge for the extras, and I wish I had more time to enjoy it. read more

I booked this hotel through Priceline by choosing a 5-Star resort option and they chose the hotel for me. I would say overall this is a nice resort and felt 5-star for the most part. Check in was easy except that we showed up at 430pm and there was no room ready. They took my phone number to text me when it was ready as well as two drink tickets. Literally by the time we stepped on to the elevator we got the text that the room was ready. We are talking 2 minutes after leaving the desk! That was a little odd. The room was very spacious with a large balcony. We were given a Premium King Water View room. The bathroom had a large soaking tub and rain head shower. Bed was comfy but nothing amazing. The restaurant, room service, and wet bar items were of course high priced to outrageous. And we are people who usually pic 5 star and luxury resorts and trips, so it is not that we are cheap. The room did have some peeling wallpaper and the patio furniture had seen better days. There was also a light lingering smell that someone had smoked in the room. I would maybe stay here again but there are other options in the area that I would try first. read more

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One of my miami favorites in hotel choices. Great location. Difficult parking lot. They have one of the nicest restaurants inside. Beautiful place to stay. read more

The worst food in the 31 restaurant I have had in a long time. $250 for awful food, tiny servings, loud and chaotic atmosphere.

Cute hotel, a couple great spots for photos. Rooms have large balconies which is nice, views are 4/5. Ac works well, large soaking tub. Extremely walkable location. I appreciated most that check in was very speedy. The hotel restaurant area 51 can actually be great for date night bottle service overlooking the water. The only negatives I noted: that my floor felt a little weird. I think they're using some kind of cleaner for covid that left the floor feeling a little slimy. Also I've stayed in many other 4/5 star hotels in Miami and most charge about 32-34$/night for valet, here it's 44$ but I will say it's speedy. read more

We stayed here for five nights because I found a good deal on Expedia, and it's only about a fifteen minute drive from South Beach if that's what you're in Miami to do. Of course though, with Expedia inevitably comes you getting the leftover rooms that nobody wants. I knew that ahead of time so I'm not taking points away for that, but our view really sucked in comparison to the beautiful city views people in better rooms post all over Instagram. All premier king rooms (the type of room we had) have balconies, and if you book directly on the site and ask for a high floor and/or water view, you can have an awesome view from your balcony and I can live vicariously through you. Our view was just of the pool and a building. ROOM: Pretty plain, but housekeeping did a great job making it clean for us upon arrival and keeping it clean throughout our stay. So pros: cleanliness; spacious bathroom. Cons: the sheets were hospital quality - super uncomfortable; soundproofing wasn't great. We didn't spend much time in the room so it wasn't a huge issue, but someone was definitely blasting Latin music at 11am one morning, and there were other times I could hear people talking through the walls. Also the thermostat kept resetting itself to 72... um, we're in Miami in July. No. It also didn't go below 65, which again, no. I keep my own apartment in DC at 60, to give you a reference point. AMENITIES: Free WiFi and complimentary coffee in the morning was nice. The pool here is really its best selling point, I think. It's a good size with background city/ocean views, chaise lounges and a bar. Go up to the spa people on the opposite side of the entrance, ask for a towel to sit on and they'll send someone over to open your chaise lounge umbrella because trust me, you won't be able to figure it out yourself. If you want the cute Insta pics on floaty swan/dolphin/etc devices, bring your own, because no floating devices are provided. I think it would be a fun idea if they were. FYI, there's also no deep end because they know everyone will be drunk and they don't want anyone drowning. The bartenders were friendly and creative - they can't make frozen drinks other than a frozen moscow mule out of a machine, but they improvised for me and made me tons of strawberry daiquiris and pina coladas on the rocks. Drinks are expensive as f. If you ask for a double (which I did for most of my drinks), that takes you up to $30 per drink lol. I attribute most of my going over budget on this trip to the pool bar. RESTAURANTS: They have Zuma, which we didn't try, and Area 31, which is touted as having some of the best restaurant views in the city. THEY ARE RENOVATING AREA 31 - you CANNOT sit outside to see the views currently, and the windows are frosted to hide the construction. I was incredibly disappointed about this - not taking stars away for it because they did call the day of to confirm my reservation and inform me of the renovation, but I was still really sad. They said they don't know when the renovations will be complete. ROOM SERVICE: I'm not sure which restaurant provides the room service, but they nailed it every time I came back for the night after imbibing and needed some food. I tried the wings, quesadillas, truffle fries (which were the size of an entire meal), the mac and cheese and the lobster spaghetti. All delicious. MISCELLANEOUS: + Loved that for the 29th and the 30th, all the staff were wearing pride shirts. I'm assuming they did that all month, and it was awesome of them. - Key cards did not work. Not just ours. No one's. You have to insert them at least ten times and even then, they might never work. It was annoying. + Bed bug scare - I'm putting this as a positive because of the way they handled it (and because there ultimately were no bed bugs.) I woke up on our last morning with bites on my arm and immediately alerted the front desk. The director of housekeeping came up to talk to us and see the bites; she was very understanding of our concerns and professional and said their protocol is to have pest control inspect any room that MIGHT have bed bugs. If we hadn't been checking out that day, she would have moved us, but there was no point since we were going to be leaving in a few hours. She said she would call me with the yes/no to bed bugs results once pest control had come. Since it was the 4th of July, I didn't get the results until around 7pm on the 5th, but that's understandable. And, again, no bed bugs. I probably got bitten by sand fleas or something. Overall, this is most likely a solid four if you actually book one of the nicer rooms. My experience was about a 3.5 with a "basic" room, which still isn't too bad. read more

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The EPIC hotel solid place with a fantastic location right in the heart of Miami. This place is rather chic and is a nice reprieve for those looking to get away a bit. The rooms are spacious, staff is friendly and there is boat access in the front which is an added plus. This place is within walking distance to a couple eateries as well as American Airlines arena should you want to take in a game. The restaurant and bar within the hotel is actually pretty awesome as well, albeit pricey. Overall, I typically stay in south beach, but if your travels take you to Miami proper, the EPIC isn't a bad choice at all.... read more

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Checked in on the 15th for my anniversary and was excited from start to finish. Our room was beautiful and clean as well as the temperature, especially since it was a chilly weekend. The pool was heated and had plenty of space to social distance as well as a DJ and a food spot that was also near a bar for all your needs. They give ple to of towels and there's a spa available in the 16th floor where the pool area is also located. Our room exceeded our expectations aspecially the bathtub which made the experience more relaxing. The only minor inconvenience was the mini fridge that didn't chill our food and drinks no matter which setting we set it to. Overall this was an amazing experience and much thanks to Rogelio for taking our luggage to our room. read more

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Amazing Stay! We booked it for my daughter's graduation. When you enter the lobby you know you are about to embark on a luxury experience. The cleanliness of the hotel was stellar. The city view with a partial water view was sweet! We rent a cabana by the pool! I believe it had a $300 food and beverage minimum but every thing was great so it was easy to hit the minimum with 5 people. It offered lots of space, seating and television! The drinks and food was superb! If you want a quick Florida getaway and a little luxury.... The Kimpton EPIC is your place! read more

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Had THE best stay at Epic, from start to finish. The staff were kind enough to let us check in early, check out late, and upgraded us to a 29th floor room. Our room was spacious, modern, with a good sized balcony, and bathtub overlooking the room. It was really nice! The hotel is in a prime Brickell location, with multiple rooftop pools and DJ on Sundays. Highly recommend! Can't wait to come back. read more

Kimpton EPIC Hotel - Hotels Near Me - Miami, Florida

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Came here for an EPIC (hehe) rooftop event with IWF. The gorgeous rooftop, view and scenery was perfect for this wonderful opening dinner with exceptional women from all over the world. Maybe it was ambiance or maybe it was every human I was surrounded with, but this was an amazing venue to host such an amazing experience. Wedding venue anyone? Thank you SO much for hosting us! read more

Kimpton EPIC Hotel - Hotels Near Me - Miami, Florida

Lissette and Melissa with Epic Kimpton went above and beyond for my cruise group. The hotel and staff were VERY accommodating on all of our needs. It is the perfect location if you are going on a cruise. It's 2 minutes from the cruise port. Our rooms were spacious and clean with GREAT views. I will definetly use them again. read more

Words can't quite describe how incredible our experience this past weekend at the Kimpton Epic hotel. Starting with the check in experience, where we were taken care of from the moment we pulled our car into the valet. A luggage attendant attended to us right away and took care of unloading our luggage and escorted us to the check in desk, where we were taken care of by exceptionally courteous staff that made the check in process very smooth and pleasant. Also worth noting is how clean the entire hotel was, as well as the measures taken to ensure everyone's safety during these COVID times. On every floor, next to the elevators, there is a hand sanitation device, the public areas are squeaky clean and the room was sparkling clean. Housekeep does not enter the rooms during the stay (we stayed for 2 nights so I'm assuming on longer stays they do attend to the room), in order to reduce risk of possible exposure. Overall giving a feeling of a very pleasant and safe space to be staying in. Next, the luggage attendant had escorted us to our room, the absolutely breathtaking presidential suite on the top floor of the hotel. The room, or apartment as it should honestly be referred to as, was astonishing. It was spacious, modern, cozy, luxurious and absolutely beautiful. The bed was oozing with comfort, the bathroom was every person's dream bathroom, with its centerpiece air-massage deep soak bathtub, and the dedicated makeup station that makes up every lady's dream bathroom. We also had the fortune of having had Jovanny take care of assisting us with getting settled in, he had helped us work the TV's, and explained to us how to work the massage bathtub. The pool staff were also top notch, with Armando making sure our poolside experience was as presidential as our room. And of course, preceeding the actual experience, we had the joy of dealing with Ericka to handle our booking. The treatment we received from her was no different then the rest of our experience: absolutely superb. So, if you're visiting on Miami, or even just looking for a weekend stay-cation, I don't think there's a way for me to recommend the Kimpton Epic any stronger than the words above. Our experience had exceeded all possible expectations. Next time we're looking to spend a weekend in Miami, the epic will be the first place we will look at! read more

Kimpton EPIC Hotel - Hotels Near Me - Miami, Florida

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Terrific spacious room with balcony and bathtub in an excellent downtown location! Welcoming staff upon arrival and good valet service. I believe you get what you pay for but my expectations were exceeded here! Busy valet at night as the on property restaurant seems to be a hot spot. Walking distance to Whole Foods. Nice pool, great views! Only negative is the walls are a bit thin as we heard neighbors music and loud talking at night. read more

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Beautiful hotel with a great gym, beautiful pools, a nice bar, and fantastic service. I got a daily text asking if everything was to my liking. Great views and location. read more

If I had to summarize my stay at the Kimpton Epic Hotel in one word, I'd simply say, "Epic!" After spending my first couple of nights in Miami Beach staying at the Lorraine Hotel (crappy experience), I spent my last night in Miami staying at the Kimpton Epic Hotel. Yes, it was more than twice as expensive; but you know what? IT WAS WELL WORTH IT! One of the reasons why I was willing to pay more for this hotel is due to the fact that it was almost New Year's Eve and so people were coming into Miami from all over and hotel rates in general just spiked. Another reason is because this is considered a luxury hotel and this is Miami where nothing is cheap. I arrived at the hotel around 11 am on a Friday and traffic was pretty bad at the time: It took me almost 45 minutes to get to the hotel from Hotel Lorraine and it wasn't even that far. But hey, again; this is Miami we're talking about so this was expected. When I checked in, I was informed that they didn't have any room available yet. But they checked me in, took my luggage and also my number so they would be able to text me when my room was ready. Long story short, they actually didn't have my room ready until almost 4 pm. I'm not sure if this is the norm with the hotel or if it was due to the fact that it was almost NYE. But I would recommend AGAINST early check in. And also, if you plan on staying in their lobby, bring a jacket because the AC is freezing in the lobby area. When I got up to my room, however, I was like "whoa!" I've stayed at a lot of hotels: budget, medium range, luxury. I've even stayed in a Marriott Suite before (another 'whoa' moment) so at this point, it's pretty tough to impress me when it comes to hotel rooms. But this room is "whoa!". Check this out: - 55" Samsung Smart TV in the room. - A balcony overlooking the pool (would have been super awesome had I stayed here in the summer). - An opening in the wall between the bedroom and the bathroom so you could soak in the tub and watch the TV (and yes, they have blinds if you need some privacy). - Super comfortable mattress to sleep in (unlike Hotel Lorraine). I actually planned on using more of the amenities being offered by the hotel (gym, wine at the lobby, etc). But you know what I ended up doing? SLEEP. The mattress was so comfortable and I needed the sleep after not being able to sleep well for two nights. I didn't even care to check out the gym or whatever. I just wanted to sleep. ALMOST everything about this hotel is perfect. The only reasons why I'm not giving it a perfect review are (1) no early check-in and (2) not a fan of the valet price and wait time. Your only parking option here is to valet and it will cost you, if I remember correctly, $48 + tax/night. Pretty steep. Would I stay here again? HELL TO THE YES! If you're visiting Miami and you don't mind staying downtown, check this hotel out. You won't regret it. read more

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I came to the EPIC Hotel by Kimpton recently for one night prior to heading out on vacation. I fortunately found a good deal on Expedia and it was a no brainer to stay here. The valet is $42 a day and is charged to your room at checkout. They'll take your bags for you and off to check-in you go! Being that it's a Kimpton, you have your 5-6p happy hour with your wines and in the morning from 6-10am they have complimentary coffee for you. The pool and the spa are on the 16th floor as is the gym. The gym is probably the nicest hotel gym I've ever been to. I know, you're on vacation, blah blah blah, but with this gym, I didn't feel like I was working out especially since the cardio machines had these large TV's that you could watch YouTube or log into Facebook while on the treadmill! You guys, I even played mahjong! It was the best. The bathrooms in the room were large featuring a tub and a shower. Honestly, I didn't like the shower because it was one of those rain fall showers and I like stronger pressure. The balcony was large and had a great view of the city. Everything was clean. The employees were helpful and friendly. They even text you after you check in to make sure things are ok. Room service is available, at a cost of course. It takes about 20 minutes to get your car from the valet so keep that in mind when you're leaving. Definitely a fan of this hotel. Was a great stay. read more

This was the place to be boy!!! We came for rolling loud Miami, we just came from rolling loud Portugal which believe it or not I had a better time in Miami! The pool, the view breathtaking. The valet the concierge and the people that checked you in they were also polite and courteous they were so accommodating we wanted to rent bikes and they had bikes for us we just had to sign them out we took a little trip around town with the bikes then they recommended restaurants around the area which weren't a lot and I wouldn't recommend any of the restaurants that I went to they weren't that great but the hotel was definitely a place to be at they had a pool they had a workout room our rooms were impeccable! Would stay again. We met some people from Arkansas on the elevator and had breakfast with them. Super dope place! read more

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Oh man, this place was AWESOME!!! I stay in a lot of hotels for work and this was really above and beyond. The experience started when airline delays got us into Miami at (ugh) 4am. We came dragging into the hotel and the front desk clerk not only made us feel welcomed, but he gave us a free bottle of rose and some bottled water to make up for the airlines screwing up our night. Then, the lobby was gorgeous and the rooms were even better. And, then,.....THE POOL . The pool was such an event. They had a DJ at the pool. And drinks with umbrellas in coconuts. I mean, how much more Miami does it get? Every aspect of this place was well thought out. I mean, even the rooms smelled good when you came in. Two minor nits: 1) The weird "pass-thru window" between the bedroom and the bathroom. My girlfriends and I didn't want to watch each other bathe, TYVM, so the privacy curtain went down. 2) The pool closed too early! A little night swimming would have been just the thing. read more

This hotel is truly EPIC !!! The room size is massive and the balcony is beyond spacious !! The views of the crystal blue water and the surrounding city are absolutely breathtaking :)) I would strongly suggest checking out the gourmet restaurants associated with this hotel, my favorite being Area 31 ! Top 5 Miami Hotels ! read more

Thank you to the front desk team for your hospitality! Facilities were also great; enjoyed the lounge, pool vibes, gym and restaurant!

Poor customer service. Good luck getting the front desk, 305.424.5226, to answer your calls.

Stayed here around Christmas Eve while visiting Miami. For a 5 star hotel, it didn't really live up to expectations. Location wise, its located in downtown Miami but it's still a bit of a walk if you want to walk to the nearby park and the street mall. The rooms are quite spacious and the bathroom is massive. I did enjoy their complimentary coffee each morning which is quite a nice feature. They also had complimentary wine hour in the afternoon which I didn't partake. They provide valet parking for $44 per night. Some people might like this but other people prefer to park their car themselves. The front lobby area was really lacking in any festive decorations considering it was around Christmas. I think when I stayed at the InterContinental nearby it had some amazing decorations. The front lobby area here just seemed sterile. The fitness center was quite impressive with free weights and modern exercise machines. They did have these guys by the front door that would open the door for you which is a nice touch. read more

Kimpton EPIC Hotel - View from my balcony - Hotels Near Me - Miami, Florida

Great place to stay in the heart of downtown Miami. The service was top notch. The hotel sits right on the water so you get to see quite a few cool looking boats passing by. Also, its just a stone's throw away from a great mall and plenty of awesome restaurants. read more

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Beautiful hotel in Miami, everything you would like to do is a Lyft away. I will not park my car here because it's too expensive a night. The staff is so friendly and really love their job. They welcome you with open arms and smiles, I loved it. I only gave them 4 stars because my room had hair in it. The bed sheets were dirty and hair under the cover. The bathroom walls had hair on it. It was a turn off for me, my experience was going well and then ugh, hair. Once the construction is over the view will be perfect, I did not take a picture of it because it destroys my photos. The pool area is nice, be cautious of when you go to it. Being that the building is hovering over the pool, you lose sun during certain times of the day. I'll do a separate review on Area 31. read more

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The hotel is in a great location for both views of downtown and the water. They are set right by the draw bridge and you can see all the boats go by. Beautiful hotel inside as it seems like it had been renovated in the last 5 years. Staff were wonderful and very friendly. Free coffee/tea on lobby floor in the am and free wine for happy hour (5-6pm) in the lobby as well. (I didn't realize all Kimpton Hotels offer the wine hour.) Refrig in room, but no coffee. The only negative is that the walls are paper thin and you can hear your neighbors. You can hear them cough, in the shower, and talking. That was no fun to be woken up each night if night owls are next to you. I wish they had done 2 Queen instead of the two doubles. Just would have given more room for more than two in a room. Lots of charging areas to plug in cords as well in the room. The best part was the proximity to Whole Foods as well that is right across the street for food and drinks. read more

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This is the worst treatment I've ever received from any place of business. And the hotel is also the filthiest in my extensive travels. Our room was prepaid through Hotwire. The gentlemen at the desk asked for a credit card for "incidentals." He swiped our business card, but a code on their processor said "card not activated." This is a card we use regularly and is more than amply funded. We had another business card in the car - the same car we asked to self park because these greedy people charge $44 per night to use their on site garage. He checked us in and said, "I'm here until 11 pm. Just come back at some point and we can swipe the card for any room charges." We were late for a cocktail party, so we headed out. But when we returned by 9 pm, we found our room to be vile. Please see the photos of my feet and my baby's foot after only a moment in our room. I called the front desk and asked for a solution of either slippers or supplies to clean myself. Yes, I offered to clean myself!!!! My offer was declined and I was told, "we would rather place you in a cleaner and superior room." I asked why any other rooms would be cleaner and he replied "it's a much better room." Odd. Why were we ever assigned to a dirty and inferior room in the first place. But at least they were taking care of us. I packed our family - clothes, toiletries, etc. and we took our children downstairs for our key exchange. We also presented our second business card to swipe for incidentals, but this time the code read: "PIN number error." There was no error with the PIN, we had just used our primary card at dinner, and yet none of them worked here. And Bank of America's small business center was of course long closed. We'd have to handle the card issue in the morning. At that time, we were told they could not move us to another room and to wait upstairs for a housekeeping manager. We went back up to our room, packed suitcase waiting, so that he could merely offer many bizarre explanations for the filth. He refused to have the room cleaned for us - but he agreed to have us moved now for the second time. We gathered our luggage, and mind you it's after 10 pm now. Our children are crying and exhausted. Then the call comes: "we can't move you to a clean room because you haven't checked in." Ummmm... we haven't checked in?? We prepaid the dirty room we are currently sitting in. Your processor is giving incorrect codes. "Until you present a card for incidentals, you can either stay in your assigned room or leave." Are you effing kidding me? A hotel that checks you in, subjects you to 3rd world hotel filth, and then hold you hostage when THEIR processor doesn't work? I left the room and paced the hallways while pleading with the manager to place us in any other room or at least clean ours. After at 20+ minute conversation of him demeaning me, interrupting me as I was speaking, and refusing to help us, he told me I should be grateful I have a room to stay in and he hung up on me. As I walked back to my room, I noticed a housekeeping cart full of slippers and cleaning supplies. The housekeeper agreed to follow me back and look at our floors. My husband was in the lobby again arguing with the front desk. I took a white cloth and wiped a small area of our floor. It was black. She shook her head in disgust and returned with a dry mop and window spray. That's when my husband came back to the room with a bellman and a cart. "Are we leaving?" I asked. "No," he replied. They finally figured out how to use their own processor. They didn't tell us this before but you can enter a card number online and when I did it myself, it was approved instantly." It was nearly midnight by the time our children were finally clean and in their bed asleep. The new room was infinitely cleaner - but we never received a single shred of an apology or an acceptable solution until we made things happen for ourselves. This dump of a hotel doesn't deserve one star. And the entire front desk staff should be sent to customer service boot camp at the very least. The front desk manager is the most arrogant, patronizing, uncaring, unethical, and unprofessional, villain that Kimpton could have possibly recruited. What he out us though last night was unconscionable. You don't tell a customer - you can stay in a room fit for animals but you can't have a clean room - for any reason whatsoever. Each and every mistake along the way was theirs and they have taken absolutely no responsibility for any of it. Even though we prepaid 2 nights, we are forfeiting our money and going to a hotel where human beings are not held hostage in filth. These people play sick games with their customers. read more

Kimpton EPIC Hotel - After a minute of walking on the tile floors. - Hotels Near Me - Miami, Florida

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Driving for 6+ hours to get to this hotel and pulling up at 2am to find police cars and CSI blocking the entrance. Finally able to get in and check in, but valet is a mess. I have a Tesla and expected to be able to charge my vehicle as I was told on the phone they had a Tesla charger. I pull up with 10% battery and was told the Tesla charger is for residents only. So after checking in, I had to get my car back out of valet, find a nearby charger at 3am and charge my car ‍ worst experience ever... will not stay here again. Not to mention my room was not clean.. there was still dirty underwear in the trash in my room. read more

Hotel staff are excellent and friendly. exhale spa reception staff were snobbish and unwelcoming.

5 star service from the moment we walked in the door! We were only here for one night before boarding a cruise ship but the views were excellent, room was perfectly clean, and drinks at the bar were good. It would have been nice to have the pool bar open a bit later as it was packed but shut down fairly early. I would absolutely recommend this hotel to anyone. read more

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Really nice hotel in Brickell area of Miami. Staff were very friendly and helpful. We hung out at the pool most of the day when we checked in. Nicely laid out pool chairs and couches. We camped out at the oversized comfy outdoor chair that my boyfriend and I could both fit on. The wait staff for the pool restaurant were on top of it and we never waited long for service. The rooms are very nice and clean and modern. Our room had a decent view of the bay. Overall a great experience and we'd definitely stay here again. read more

Kimpton EPIC Hotel - Hotels Near Me - Miami, Florida

The Kimpton EPIC Hotel delivered my wife and I a pleasant stay while we were visiting Miami. The hotel lived up to my expectations of offering a luxurious stay with several aesthetically pleasing features. The entry to the hotel was immaculate. The tile well polished, beautiful furniture, and decorated perfectly. We arrived later in the evening around 10:30 P.M. Claudia checked us in and was extremely helpful, friendly, and efficient at performing her job. I am a huge fan of the text message that the Kimpton chain sends you upon check in making sure you made it to your room successfully and that everything met your expectations. The room we had was recently renovated and had ALL the desired features one could ask for. The bathroom had beautiful tile, ceiling mounted rain fall walk in shower, large tub with jets, dual sinks, and the toilet in separate private room. The sleeping area was completely tiled with a throw rug, a table/office space was available, and the TV was a large wall mounted flat screen. We stayed on the 28th floor and had an incredible view of the city from our private balcony. This was my favorite part of the room. The ability to sit out on your balcony in the evening/morning and look over the city is an incredible feature a hotel can offer. The only issue we had was upon check out there appeared to be a little confusion on the valet service. We had the front desk call and have the car brought up which he said takes about 10-15 minutes. We thanked him and proceeded to sit by the door drinking our complementary coffee while we waiting for the car to pull up. Unfortunately, this took about 30-45 minutes. I went over to the valet to ask the representative the status and she appeared confused. The valet service had pulled the car, parked it in a separate location, and failed to notify the representative. EVERYONE was polite throughout this entire process and we ultimately received the car and were able to continue on our vacation. I would recommend this hotel (and chain) to anyone looking for a great stay! read more

Kimpton EPIC Hotel - View from the 28th Floor (City Side). - Hotels Near Me - Miami, Florida

Stayed here for 3 nights and noticed bed bugs and bites all over!! Received a full refund for my stay but nothing for the major inconvenience this caused me. Staff was very punctual and professional but I believe there should be more customer service considering the situation. Making sure I don't bring bugs home is a huge concern and now that's on me to deal with. I originally put this on google reviews only but I want people to be aware of this problem. It has caused me a lot of extra stress that I hope can be avoided for others. I never write poorly rated reviews but this was handled inappropriately considering the situation at hand. read more

EPIC-ly misleading. In true MIAMI style it's all about perception not reality. Let's get the main points out of the way. The rooms are great and the staff is very nice. All the shower heads are rain showers (not my favorite given they out out no water pressure...think Seinfeld episode with water saving shower heads.) But the place is nice. Now.....We booked through American Exoress Luxury-yards-yada-yada and they offered us a room deal (deal=upcharge) on the Club floor with access to the "Club Lounge".....SWEET. Not-so-SWEET....the "Club" is a big, empty room. I went down to the lobby this morning to be told the "Club Lounge" is just a room we can use to sit in and relax? WHAT?!? Sorry Kimpton, "Club Level" and "Club Lounge" in hotel speak is a floor with amenities like breakfast, evening bites, drinks, etc. Not exclusive access to an empty room (photos provided). I know, I know...high end problem but when it's promoted as an "upgrade"....that's a bit silly. When we checked in, a very nice guest relations member was excited to tell us about the property. When my wife asked about lounge access, the person at the desk assured us we had it via our key card. Probably a good time to also tell us it was simply an empty room. Miami has great hotels...we'll spend our money with the honest ones (like the Marriott across the street) Bonvoy-age Kimpton! read more

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Hotel is nice! They have everything you would want. The last night we wanted to go down to the pool and it was closed for a special event. Know that the hotel will accommodate convention or conference before hotel guests. read more

Stayed here one night before a cruise out of Port of Miami. This hotel is GORGEOUS! Incredible service, clean & modern rooms and unbeatable views. Be sure to check out the restaurants! We ate at Zuma for dinner and sat outside Area 31 in the evening for drinks and apps. read more

I stayed here for 2 nights and when i arrived after the check-in time (an extremely long line to speak to the front desk), i was told my room wasn't ready yet. That was quite frustrating. Our water view room was available about 45 min later. We get to our room and the room was beautiful with a nice view of the water. The TV wasn't a smart tv which was quite a let down. The valet service was a nightmare! Paying $44 a night for valet and having to wait 30-45 min for your car each time was so frustrating. I ate at their rooftop restaurant, area 31, for breakfast. The food was really good but the service was horrible. It truly was a beautiful hotel but it definitely was lacking in a lot of areas. read more

Kimpton EPIC Hotel - Hotels Near Me - Miami, Florida

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Epic hotel is beautiful in Biscayne, upon arrival all staff wearing masks and signage & hand sanitizer stations throughout. The lobby smells amazing. Room key needed to activate elevator is a plus for added security. The room we stayed in was a king overlooking the pool and river (facing the W hotel) . It was clean and spacious enough for 2 people with a nice size balcony with 2 chairs. The bathroom seemed to be equipped for the handicapped as the makeup mirror was positioned low on the wall but it didn't even work/light up and was half way hanging off the wall. The toilet paper fixture was also loose on the wall as it almost fell off. Bathroom is nice and spacious , deep soaking tub with shower handle and rain shower. The shower had many handles to turn/push/pull and was tricky at first to figure out lol. Overall nice experience, the pools are nice with good cocktail/ food service. read more

Kimpton EPIC Hotel - Froze drink and poolside menu - Hotels Near Me - Miami, Florida

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My birthday stay here was... Epic! Upon arriving into our fabulous room with a grear city view of the Miami tower bldng, there was a birthday cookie and note for us. Not only is your area 31 happy hour party fabulous we were able to have a great time in our room as well. The balcony is awesome and the bathroom/shower are so spacious. We had a superb time. Thanks for helping make my birthday a memorable one. Only problem was a mixup at checkout. My card got charged twice. They quickly reimbursed my money. Oh and the old river lounge has now turned into a fab brunch restaurant. For $20 all you can have waffles, omelettes, and other breakfast items. Oj and coffee. read more

Kimpton EPIC Hotel - Great birthday stay!!!!!! - Hotels Near Me - Miami, Florida

I will try my best to refrain from using the obvious for my review. While most of the commotion surrounds Miami Beach, you can find plenty to do downtown, albeit for work-related festivities. The Kimpton here is perfect home-base, ideally located along the water yet directly routed to the highway. The suites are made for kings and queens, overlooking the water and the towering skyscraped that surround the the city. Truly epic. Dammit. read more