Kimpton EPIC Hotel
Kimpton EPIC Hotel Photos
You might also consider
More like Kimpton EPIC Hotel
Recommended Reviews - Kimpton EPIC Hotel
Start your review...
Reviews With Photos
We are not outside often, but it was nice to have a big balcony with an ocean view'. During our four night stay, kept waking up with bed bites... my feet, legs, arms, and chest! No mosquitos or bugs on the 21st floor, on our balcony. Maybe saw a hornet or bee once, that's it.
This hotel was one of the best experiences in my life! Situated in the heart of downtown Miami, this is really where you want to be. The views are breathtaking at night and equally as beautiful during the day. We checked in on Friday afternoon, and they have early check in times as well as late departures. The customer service here is incredible, everyone is very accommodating and treats you like royalty. Your vehicle is immediately handed off to valet as soon as you pull up, and if you're into car spotting like me, you'll see some of the most spectacular cars and supercars here. They usually park one of the exotics in front of the hotel, so every time we were coming and going I would always catch a glimpse of the beautiful cars parked around the property. There is also a stunning yacht right outside. It's a roundabout entrance and you get off right in front, the valet is super great and convenient. The location is PRIME. It's directly across from the Kimpton Residences and very close to other hotels and areas of interest. It is a luxury hotel and it fits up to that standard. As soon as we checked in we received a beautiful tote, and some goodies as well as vouchers for the bar. They have a lobby bar as well as in room, and of course room service can be ordered. Zuma is located on the first floor of the hotel so if you're craving some high end Japanese then it's conveniently right there. We were situated on the 20th floor with ocean views so the room location was immaculate. I loved the view from the terrace and can look directly at the pool as well as capture a stunning city scape at night. During the weekend, there is a pool party so loud music is playing for most of the day so keep that in mind- but I liked the vibes so it was just adding to the already incredible experience. The room was extremely clean, all the linens were very good and the shower was a waterfall shower which felt like a true spa experience. You also have the option of a spa here, and the room service was great too! Ordered the avocado toast and iced coffee and pancakes and everything was actually quite impressive for a hotel. The lobby also always smelled amazing, some scent was wafting through it and it was mesmerizing. I loved the convenience of just pulling up to the hotel and valet handling everything, everyone is super friendly and welcoming and the hotel overall exceeded my expectations. Anytime I'm in Miami this will be my go-to spot for sure! HIGLY recommend
I have been here a couple times over the years. One time was for an event and another was to get some drinks. I remember enjoying the experiences. It is an upscale experience. Well, I came back on Sunday for a mini work event. I wasn't here more than an hour. I will be back today and I am looking forward to it. The hotel has amazing views. They also have a very nice restaurant here. I do remember the pool area being so pretty. There is only valet parking which I find to be a negative. The conference room we were in Sunday was comfortable. I am making a presentation to 50 people today so hopefully I will still like it as much. Wish me luck!
I love, love this hotel. I've stayed on numerous occasions -- both for work and pleasure. The entry is light and airy. It feels like you're IN Miami, if that makes sense. It's sexy and sleek. There's a top-notch sushi restaurant inside (I've previously reviewed) where they play live electronic-dance music in the evenings. Rooms and Accommodations: The rooms are nice and spacious. Room service is great too. There's also a rooftop bar that allows pool access. All-in-all, I love my experiences at the Kimpton Epic
Overall I enjoyed my stay at the Kimpton EPIC hotel. The room was clean and I enjoyed the balcony in the mornings and night. Elevators were pretty fast as well so you're not left constantly waiting. The gym was a decent size with clean equipment which is on the same floor as the pool and spa. Guest services were quick to bring up extra towels and hand soap. The opening from the bathroom to the actual room I find to be odd since you can hear someone shower/bathe since it's only covered but a pull down curtain. Unless you're staying in a "honeymoon suite" it's kind of useless in my opinion. The first night we got in a little later than expected, and the restaurant had closed at 11 which I thought was a little early for Miami so we were directed downstairs. It turns into a very "night club" vibe with a pretty strict dress code. It seemed like a lot of people that are not guests or residences go to and which we were not dressed for. With that said I was able to hear some outside noice from 1 am - 5 am between guests in the hall and after market exhausts.
Be careful not to pass it when pulling into the main entrance--big entrance and spacious. Don't rush if you are waiting for the valet to retrieve your car, as it took over 15 minutes after requesting it via the link sent via text. Easy process checking in. The front desk person had a bit of an attitude, but it could be due to the time of day. You need a room key to access the elevators. The room was nice and clean. However, the shower pressure was not great. Nevertheless, the view outside the room was awe-inspiring. And it's pretty spacious outside as well. The bed was very stiff and hard, and there was no alternative in the closet for non-feather pillows. And the pillows were so flat very uncomfortable for a night rest. No ice machine that I could see on the floor, the refrigerator was stocked so I did enjoy a drink. Room service menu was pretty good. The value is high for the quality of the room and bed. But it's in a great location walking distance to Whole Foods.
FIVE STARS! EVERYTHING WAS SPECTACULAR AND IT IS HIGHLY RECOMMENDED. The staff went above and beyond for the holidays. The restaurant had a great wait staff and accomodations due to my allergens. I loved most the complimentary wine during my check-in, which is available from 5-6pm, and the coffee bar in the mornings that also server hot cocoa. This hotel is simply a vacation away from home that truly gives resort vibes without the added fees. Several local restaurants in the area off Biscayne that are within walking distance and the most beautiful view of the Miami River DEFINITELY COMING BACK!
When we first arrived at the hotel they were serving welcome drinks in the lobby. Pleasant start to the check in process. The ambiance during the festive season with the Christmas tree up was nice and inviting. I loved that the lobby is spacious and clean. Our room was wonderful. I appreciated that there was a bathtub and a standing shower. All the amenities provided were excellent quality. I'll definitely stay at this hotel in the future. Good location too!
Such a great location near Bayside Marketplace and the cruise port. We stayed here as part of the Amex Platinum fine hotels program. $200 refund on the room price and $100 to spend at the hotel. They let you use the $100 toward the parking fee. Parking is crazy expensive but it's a right in downtown Miami. We were surprised that they charge tax on the parking and resort fee, so over $100 just in fees on top of the room rate. The hotel is so pretty and all the staff is friendly. I would definitely stay here again.
Came here for the Pool250 event for Independence Day with my friend, FeiFei. Drinks poured with a heavy hand, but there is a mandatory 22% service fee for drinks, which are paid by tickets. $5 each ticket and 3 tickets for each drink. Immensely expensive. Pool was nice, but I wish that there was a hot tubjacuzzi. Lots of staff around to host with drinks, music, and hygiene. The bathroom was so clean, too! Just not that much parking outside, which was not too much of a mind for us because we rode via uber to and from this location. Pool is on the 16th floor, which was a stunning view with the skyscrapers and the waterfront. Mandatory $25 admission to this event if you are not a hotel guest or resident here. No reentries :( the couches and chairs reserved only for those who paid, which was not made clear with any signs. Security guards had to notify themselves about that. Also, staff should be on same page on where to find food and drinks then how to pay for them if someone wants them.
What a Beautiful Hotel right by the entrance way to the iconic Miami River. We stayed overnight for our Daughter's Wedding The staff was amazing from the Front Parking entrance to the Hotel very well organized. Ample BEUTIFULL Lobby the staff was great great , Hospitality top notch, great rooms with amazing rooms , we had a Huge wedding venue with many guests and their Ballroom perfectly sized for us they offered us makeup room for the bridesmaids to do their hair and makeup . They had roof top bars and pool, and saunas also . Amazing views from the balcony great vibe's with roof top seating and Outside bars we had an excellent time , we checked other Hotels near the Epic but epic had what we needed for sure ,Best choice for sure top notch hospitality and accommodation's
The service has been very mid. Check in is at 4 and not a minute sooner. I asked for an early check in before our trip and they said they could not guarantee it. Got here and they said there was no chance for an early check in. It was so hot the day we checked in so we sat in the lobby until our room was ready. We say hello or good morning to employees when walking by and nothing is said in return. During our pool day we asked Uriel to open to umbrella. He said there's nothing the umbrella will do because it's hot and the sun is directly facing us. There was another man next to us that wanted the umbrella opened and Uriel just walked away. Juan on the other hand was very pleasant and friendly. So we ordered our food and drinks through him. There was a baby gecko in our room... very strange. Overall service was ok but we definitely were expecting so much better and friendlier service for the price.
Excellent front desk experience. My sis spoke to gal so I didn't get her name she's pretty has Italian name parents came from Italy? She couldn't have been nicer very professional! Room was very clean good size large bathroom. I couldn't use shower as I couldn't get water in my eye and it was big rain showerhead! I was also afraid of tub being sight impaired can't remember if there was grab handle but quite high tub! Very quiet room but I'd suggest high floor as there's lots of loud traffic if u r facing road which wasn't a problem! We were high up great view anyway at night. It was free room for me they ihg credit card and was very happy with it. Usually free rooms are in dumps so I was very pleased! Breakfast no charge was excellent. Service with Juan he's perfection!!! Good latte great fruit cup etc. my omelette was way too done for me but the rest was excellent I'd probably just order eggs! We really were pleased staying here. We have stayed at intercontinental before but wanted to try this liked it better! Great walking path.
We got a room on the east side of the epic hotel for a great view and nice small gathering for NYE. It was perfect! View was breathtaking with hundreds of boats with lights in the bay. You can see south beach in the distance. Music of the party on the deck area was great, good gives. Lobby had a photo boot. It was busy and vibrant. The New Years count down was awesome. But at closing their deck party at 1.07am they released tons and tons of balloons. I CAN NOT SUPPORT THIS AT ALL. Have you idiots been to the Everglades lately? Have you read the news about save the oceans? Just terrible whoever's idea this was. ZERO STARS for this stupid action. read more
Jen at the front desk hung up on me when I was calling about hotel transportation from the airport.. Upon arrive the hotel was really beautiful (there was a lot of construction going on around, so it was loud at times) after checking in we got a complimentary glass of wine (rose) definitely a cute touch. The room had a really nice view (see pictures attached). The sliding door for the balcony did NOT lock, it was broke. The restroom was large and spacious. The ONLY downfall about the restroom was the shower head, it was attached to the ceiling so water fell directly down. I don't like water in my face/hair so I was really irritated by that.. we managed to angle it slightly but it was so hard, since we were so short. Also the right sink kept clogging up. There were random footprints on the balcony, I was really wondering what position a person had to be in to get them there like that ahaha! Asked for double beds, got a single. It was a lot of minor inconveniences, that's what I based the ratings on BUT overall it was a nice room. read more
5 years ago
4 years ago
5 years ago
Definitely not a 5 star hotel. If I could I would give this a hotel a 3.7 out of 5 stars. It is beautiful coming in and the staff were super friendly when I came in during the winter of 2021. It was all nice but I have to say the walls are pretty thin. Could clearly hear the conversations of the neighbors to our right and traffic was loud even 20 something flights up! I got lucky and a friend from Ft. Lauderdale gave me ear plugs which helped. Also, there seemed to be a black camera in the top back corner of the room. I really am not 100% sure if it really was a camera but it looked like one of those black glass cameras you see hanging from the corners of the outsides of buildings. Will not be coming back! read more
3 years ago
I booked this hotel through Priceline by choosing a 5-Star resort option and they chose the hotel for me. I would say overall this is a nice resort and felt 5-star for the most part. Check in was easy except that we showed up at 430pm and there was no room ready. They took my phone number to text me when it was ready as well as two drink tickets. Literally by the time we stepped on to the elevator we got the text that the room was ready. We are talking 2 minutes after leaving the desk! That was a little odd. The room was very spacious with a large balcony. We were given a Premium King Water View room. The bathroom had a large soaking tub and rain head shower. Bed was comfy but nothing amazing. The restaurant, room service, and wet bar items were of course high priced to outrageous. And we are people who usually pic 5 star and luxury resorts and trips, so it is not that we are cheap. The room did have some peeling wallpaper and the patio furniture had seen better days. There was also a light lingering smell that someone had smoked in the room. I would maybe stay here again but there are other options in the area that I would try first. read more
2 years ago
8 years ago
We stayed here for five nights because I found a good deal on Expedia, and it's only about a fifteen minute drive from South Beach if that's what you're in Miami to do. Of course though, with Expedia inevitably comes you getting the leftover rooms that nobody wants. I knew that ahead of time so I'm not taking points away for that, but our view really sucked in comparison to the beautiful city views people in better rooms post all over Instagram. All premier king rooms (the type of room we had) have balconies, and if you book directly on the site and ask for a high floor and/or water view, you can have an awesome view from your balcony and I can live vicariously through you. Our view was just of the pool and a building. ROOM: Pretty plain, but housekeeping did a great job making it clean for us upon arrival and keeping it clean throughout our stay. So pros: cleanliness; spacious bathroom. Cons: the sheets were hospital quality - super uncomfortable; soundproofing wasn't great. We didn't spend much time in the room so it wasn't a huge issue, but someone was definitely blasting Latin music at 11am one morning, and there were other times I could hear people talking through the walls. Also the thermostat kept resetting itself to 72... um, we're in Miami in July. No. It also didn't go below 65, which again, no. I keep my own apartment in DC at 60, to give you a reference point. AMENITIES: Free WiFi and complimentary coffee in the morning was nice. The pool here is really its best selling point, I think. It's a good size with background city/ocean views, chaise lounges and a bar. Go up to the spa people on the opposite side of the entrance, ask for a towel to sit on and they'll send someone over to open your chaise lounge umbrella because trust me, you won't be able to figure it out yourself. If you want the cute Insta pics on floaty swan/dolphin/etc devices, bring your own, because no floating devices are provided. I think it would be a fun idea if they were. FYI, there's also no deep end because they know everyone will be drunk and they don't want anyone drowning. The bartenders were friendly and creative - they can't make frozen drinks other than a frozen moscow mule out of a machine, but they improvised for me and made me tons of strawberry daiquiris and pina coladas on the rocks. Drinks are expensive as f. If you ask for a double (which I did for most of my drinks), that takes you up to $30 per drink lol. I attribute most of my going over budget on this trip to the pool bar. RESTAURANTS: They have Zuma, which we didn't try, and Area 31, which is touted as having some of the best restaurant views in the city. THEY ARE RENOVATING AREA 31 - you CANNOT sit outside to see the views currently, and the windows are frosted to hide the construction. I was incredibly disappointed about this - not taking stars away for it because they did call the day of to confirm my reservation and inform me of the renovation, but I was still really sad. They said they don't know when the renovations will be complete. ROOM SERVICE: I'm not sure which restaurant provides the room service, but they nailed it every time I came back for the night after imbibing and needed some food. I tried the wings, quesadillas, truffle fries (which were the size of an entire meal), the mac and cheese and the lobster spaghetti. All delicious. MISCELLANEOUS: + Loved that for the 29th and the 30th, all the staff were wearing pride shirts. I'm assuming they did that all month, and it was awesome of them. - Key cards did not work. Not just ours. No one's. You have to insert them at least ten times and even then, they might never work. It was annoying. + Bed bug scare - I'm putting this as a positive because of the way they handled it (and because there ultimately were no bed bugs.) I woke up on our last morning with bites on my arm and immediately alerted the front desk. The director of housekeeping came up to talk to us and see the bites; she was very understanding of our concerns and professional and said their protocol is to have pest control inspect any room that MIGHT have bed bugs. If we hadn't been checking out that day, she would have moved us, but there was no point since we were going to be leaving in a few hours. She said she would call me with the yes/no to bed bugs results once pest control had come. Since it was the 4th of July, I didn't get the results until around 7pm on the 5th, but that's understandable. And, again, no bed bugs. I probably got bitten by sand fleas or something. Overall, this is most likely a solid four if you actually book one of the nicer rooms. My experience was about a 3.5 with a "basic" room, which still isn't too bad. read more
The EPIC hotel solid place with a fantastic location right in the heart of Miami. This place is rather chic and is a nice reprieve for those looking to get away a bit. The rooms are spacious, staff is friendly and there is boat access in the front which is an added plus. This place is within walking distance to a couple eateries as well as American Airlines arena should you want to take in a game. The restaurant and bar within the hotel is actually pretty awesome as well, albeit pricey. Overall, I typically stay in south beach, but if your travels take you to Miami proper, the EPIC isn't a bad choice at all.... read more
2 years ago
Checked in on the 15th for my anniversary and was excited from start to finish. Our room was beautiful and clean as well as the temperature, especially since it was a chilly weekend. The pool was heated and had plenty of space to social distance as well as a DJ and a food spot that was also near a bar for all your needs. They give ple to of towels and there's a spa available in the 16th floor where the pool area is also located. Our room exceeded our expectations aspecially the bathtub which made the experience more relaxing. The only minor inconvenience was the mini fridge that didn't chill our food and drinks no matter which setting we set it to. Overall this was an amazing experience and much thanks to Rogelio for taking our luggage to our room. read more
2 years ago
Had THE best stay at Epic, from start to finish. The staff were kind enough to let us check in early, check out late, and upgraded us to a 29th floor room. Our room was spacious, modern, with a good sized balcony, and bathtub overlooking the room. It was really nice! The hotel is in a prime Brickell location, with multiple rooftop pools and DJ on Sundays. Highly recommend! Can't wait to come back. read more
8 years ago
Came here for an EPIC (hehe) rooftop event with IWF. The gorgeous rooftop, view and scenery was perfect for this wonderful opening dinner with exceptional women from all over the world. Maybe it was ambiance or maybe it was every human I was surrounded with, but this was an amazing venue to host such an amazing experience. Wedding venue anyone? Thank you SO much for hosting us! read more
Words can't quite describe how incredible our experience this past weekend at the Kimpton Epic hotel. Starting with the check in experience, where we were taken care of from the moment we pulled our car into the valet. A luggage attendant attended to us right away and took care of unloading our luggage and escorted us to the check in desk, where we were taken care of by exceptionally courteous staff that made the check in process very smooth and pleasant. Also worth noting is how clean the entire hotel was, as well as the measures taken to ensure everyone's safety during these COVID times. On every floor, next to the elevators, there is a hand sanitation device, the public areas are squeaky clean and the room was sparkling clean. Housekeep does not enter the rooms during the stay (we stayed for 2 nights so I'm assuming on longer stays they do attend to the room), in order to reduce risk of possible exposure. Overall giving a feeling of a very pleasant and safe space to be staying in. Next, the luggage attendant had escorted us to our room, the absolutely breathtaking presidential suite on the top floor of the hotel. The room, or apartment as it should honestly be referred to as, was astonishing. It was spacious, modern, cozy, luxurious and absolutely beautiful. The bed was oozing with comfort, the bathroom was every person's dream bathroom, with its centerpiece air-massage deep soak bathtub, and the dedicated makeup station that makes up every lady's dream bathroom. We also had the fortune of having had Jovanny take care of assisting us with getting settled in, he had helped us work the TV's, and explained to us how to work the massage bathtub. The pool staff were also top notch, with Armando making sure our poolside experience was as presidential as our room. And of course, preceeding the actual experience, we had the joy of dealing with Ericka to handle our booking. The treatment we received from her was no different then the rest of our experience: absolutely superb. So, if you're visiting on Miami, or even just looking for a weekend stay-cation, I don't think there's a way for me to recommend the Kimpton Epic any stronger than the words above. Our experience had exceeded all possible expectations. Next time we're looking to spend a weekend in Miami, the epic will be the first place we will look at! read more
4 years ago
Amazing Stay! We booked it for my daughter's graduation. When you enter the lobby you know you are about to embark on a luxury experience. The cleanliness of the hotel was stellar. The city view with a partial water view was sweet! We rent a cabana by the pool! I believe it had a $300 food and beverage minimum but every thing was great so it was easy to hit the minimum with 5 people. It offered lots of space, seating and television! The drinks and food was superb! If you want a quick Florida getaway and a little luxury.... The Kimpton EPIC is your place! read more
If I had to summarize my stay at the Kimpton Epic Hotel in one word, I'd simply say, "Epic!" After spending my first couple of nights in Miami Beach staying at the Lorraine Hotel (crappy experience), I spent my last night in Miami staying at the Kimpton Epic Hotel. Yes, it was more than twice as expensive; but you know what? IT WAS WELL WORTH IT! One of the reasons why I was willing to pay more for this hotel is due to the fact that it was almost New Year's Eve and so people were coming into Miami from all over and hotel rates in general just spiked. Another reason is because this is considered a luxury hotel and this is Miami where nothing is cheap. I arrived at the hotel around 11 am on a Friday and traffic was pretty bad at the time: It took me almost 45 minutes to get to the hotel from Hotel Lorraine and it wasn't even that far. But hey, again; this is Miami we're talking about so this was expected. When I checked in, I was informed that they didn't have any room available yet. But they checked me in, took my luggage and also my number so they would be able to text me when my room was ready. Long story short, they actually didn't have my room ready until almost 4 pm. I'm not sure if this is the norm with the hotel or if it was due to the fact that it was almost NYE. But I would recommend AGAINST early check in. And also, if you plan on staying in their lobby, bring a jacket because the AC is freezing in the lobby area. When I got up to my room, however, I was like "whoa!" I've stayed at a lot of hotels: budget, medium range, luxury. I've even stayed in a Marriott Suite before (another 'whoa' moment) so at this point, it's pretty tough to impress me when it comes to hotel rooms. But this room is "whoa!". Check this out: - 55" Samsung Smart TV in the room. - A balcony overlooking the pool (would have been super awesome had I stayed here in the summer). - An opening in the wall between the bedroom and the bathroom so you could soak in the tub and watch the TV (and yes, they have blinds if you need some privacy). - Super comfortable mattress to sleep in (unlike Hotel Lorraine). I actually planned on using more of the amenities being offered by the hotel (gym, wine at the lobby, etc). But you know what I ended up doing? SLEEP. The mattress was so comfortable and I needed the sleep after not being able to sleep well for two nights. I didn't even care to check out the gym or whatever. I just wanted to sleep. ALMOST everything about this hotel is perfect. The only reasons why I'm not giving it a perfect review are (1) no early check-in and (2) not a fan of the valet price and wait time. Your only parking option here is to valet and it will cost you, if I remember correctly, $48 + tax/night. Pretty steep. Would I stay here again? HELL TO THE YES! If you're visiting Miami and you don't mind staying downtown, check this hotel out. You won't regret it. read more
2 years ago
5 years ago
4 years ago
Terrific spacious room with balcony and bathtub in an excellent downtown location! Welcoming staff upon arrival and good valet service. I believe you get what you pay for but my expectations were exceeded here! Busy valet at night as the on property restaurant seems to be a hot spot. Walking distance to Whole Foods. Nice pool, great views! Only negative is the walls are a bit thin as we heard neighbors music and loud talking at night. read more
Stayed here around Christmas Eve while visiting Miami. For a 5 star hotel, it didn't really live up to expectations. Location wise, its located in downtown Miami but it's still a bit of a walk if you want to walk to the nearby park and the street mall. The rooms are quite spacious and the bathroom is massive. I did enjoy their complimentary coffee each morning which is quite a nice feature. They also had complimentary wine hour in the afternoon which I didn't partake. They provide valet parking for $44 per night. Some people might like this but other people prefer to park their car themselves. The front lobby area was really lacking in any festive decorations considering it was around Christmas. I think when I stayed at the InterContinental nearby it had some amazing decorations. The front lobby area here just seemed sterile. The fitness center was quite impressive with free weights and modern exercise machines. They did have these guys by the front door that would open the door for you which is a nice touch. read more
Great place to stay in the heart of downtown Miami. The service was top notch. The hotel sits right on the water so you get to see quite a few cool looking boats passing by. Also, its just a stone's throw away from a great mall and plenty of awesome restaurants. read more
4 years ago
This was the place to be boy!!! We came for rolling loud Miami, we just came from rolling loud Portugal which believe it or not I had a better time in Miami! The pool, the view breathtaking. The valet the concierge and the people that checked you in they were also polite and courteous they were so accommodating we wanted to rent bikes and they had bikes for us we just had to sign them out we took a little trip around town with the bikes then they recommended restaurants around the area which weren't a lot and I wouldn't recommend any of the restaurants that I went to they weren't that great but the hotel was definitely a place to be at they had a pool they had a workout room our rooms were impeccable! Would stay again. We met some people from Arkansas on the elevator and had breakfast with them. Super dope place! read more
3 years ago
2 years ago
1 year ago
Beautiful hotel in Miami, everything you would like to do is a Lyft away. I will not park my car here because it's too expensive a night. The staff is so friendly and really love their job. They welcome you with open arms and smiles, I loved it. I only gave them 4 stars because my room had hair in it. The bed sheets were dirty and hair under the cover. The bathroom walls had hair on it. It was a turn off for me, my experience was going well and then ugh, hair. Once the construction is over the view will be perfect, I did not take a picture of it because it destroys my photos. The pool area is nice, be cautious of when you go to it. Being that the building is hovering over the pool, you lose sun during certain times of the day. I'll do a separate review on Area 31. read more
2 years ago
5 years ago
The hotel is in a great location for both views of downtown and the water. They are set right by the draw bridge and you can see all the boats go by. Beautiful hotel inside as it seems like it had been renovated in the last 5 years. Staff were wonderful and very friendly. Free coffee/tea on lobby floor in the am and free wine for happy hour (5-6pm) in the lobby as well. (I didn't realize all Kimpton Hotels offer the wine hour.) Refrig in room, but no coffee. The only negative is that the walls are paper thin and you can hear your neighbors. You can hear them cough, in the shower, and talking. That was no fun to be woken up each night if night owls are next to you. I wish they had done 2 Queen instead of the two doubles. Just would have given more room for more than two in a room. Lots of charging areas to plug in cords as well in the room. The best part was the proximity to Whole Foods as well that is right across the street for food and drinks. read more
7 years ago
This is the worst treatment I've ever received from any place of business. And the hotel is also the filthiest in my extensive travels. Our room was prepaid through Hotwire. The gentlemen at the desk asked for a credit card for "incidentals." He swiped our business card, but a code on their processor said "card not activated." This is a card we use regularly and is more than amply funded. We had another business card in the car - the same car we asked to self park because these greedy people charge $44 per night to use their on site garage. He checked us in and said, "I'm here until 11 pm. Just come back at some point and we can swipe the card for any room charges." We were late for a cocktail party, so we headed out. But when we returned by 9 pm, we found our room to be vile. Please see the photos of my feet and my baby's foot after only a moment in our room. I called the front desk and asked for a solution of either slippers or supplies to clean myself. Yes, I offered to clean myself!!!! My offer was declined and I was told, "we would rather place you in a cleaner and superior room." I asked why any other rooms would be cleaner and he replied "it's a much better room." Odd. Why were we ever assigned to a dirty and inferior room in the first place. But at least they were taking care of us. I packed our family - clothes, toiletries, etc. and we took our children downstairs for our key exchange. We also presented our second business card to swipe for incidentals, but this time the code read: "PIN number error." There was no error with the PIN, we had just used our primary card at dinner, and yet none of them worked here. And Bank of America's small business center was of course long closed. We'd have to handle the card issue in the morning. At that time, we were told they could not move us to another room and to wait upstairs for a housekeeping manager. We went back up to our room, packed suitcase waiting, so that he could merely offer many bizarre explanations for the filth. He refused to have the room cleaned for us - but he agreed to have us moved now for the second time. We gathered our luggage, and mind you it's after 10 pm now. Our children are crying and exhausted. Then the call comes: "we can't move you to a clean room because you haven't checked in." Ummmm... we haven't checked in?? We prepaid the dirty room we are currently sitting in. Your processor is giving incorrect codes. "Until you present a card for incidentals, you can either stay in your assigned room or leave." Are you effing kidding me? A hotel that checks you in, subjects you to 3rd world hotel filth, and then hold you hostage when THEIR processor doesn't work? I left the room and paced the hallways while pleading with the manager to place us in any other room or at least clean ours. After at 20+ minute conversation of him demeaning me, interrupting me as I was speaking, and refusing to help us, he told me I should be grateful I have a room to stay in and he hung up on me. As I walked back to my room, I noticed a housekeeping cart full of slippers and cleaning supplies. The housekeeper agreed to follow me back and look at our floors. My husband was in the lobby again arguing with the front desk. I took a white cloth and wiped a small area of our floor. It was black. She shook her head in disgust and returned with a dry mop and window spray. That's when my husband came back to the room with a bellman and a cart. "Are we leaving?" I asked. "No," he replied. They finally figured out how to use their own processor. They didn't tell us this before but you can enter a card number online and when I did it myself, it was approved instantly." It was nearly midnight by the time our children were finally clean and in their bed asleep. The new room was infinitely cleaner - but we never received a single shred of an apology or an acceptable solution until we made things happen for ourselves. This dump of a hotel doesn't deserve one star. And the entire front desk staff should be sent to customer service boot camp at the very least. The front desk manager is the most arrogant, patronizing, uncaring, unethical, and unprofessional, villain that Kimpton could have possibly recruited. What he out us though last night was unconscionable. You don't tell a customer - you can stay in a room fit for animals but you can't have a clean room - for any reason whatsoever. Each and every mistake along the way was theirs and they have taken absolutely no responsibility for any of it. Even though we prepaid 2 nights, we are forfeiting our money and going to a hotel where human beings are not held hostage in filth. These people play sick games with their customers. read more
3 years ago
Really nice hotel in Brickell area of Miami. Staff were very friendly and helpful. We hung out at the pool most of the day when we checked in. Nicely laid out pool chairs and couches. We camped out at the oversized comfy outdoor chair that my boyfriend and I could both fit on. The wait staff for the pool restaurant were on top of it and we never waited long for service. The rooms are very nice and clean and modern. Our room had a decent view of the bay. Overall a great experience and we'd definitely stay here again. read more
5 star service from the moment we walked in the door! We were only here for one night before boarding a cruise ship but the views were excellent, room was perfectly clean, and drinks at the bar were good. It would have been nice to have the pool bar open a bit later as it was packed but shut down fairly early. I would absolutely recommend this hotel to anyone. read more
3 years ago
More info about Kimpton EPIC Hotel
Kimpton EPIC Hotel Reviews in Other Languages
Ask the Community - Kimpton EPIC Hotel
Is cigar smoking allowed on property, not in rooms?
There aren't much "grounds" other than the valet parking.
How far is this hotel from the beach? Is there any shuttle service near by?
Not far and you can take a shuttle for transportation.
Review Highlights - Kimpton EPIC Hotel
You might also consider
Why does Yelp recommend reviews?
52 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
4 years ago
2 years ago
1 year ago
11 years ago
10 years ago
12 years ago
2 years ago
5 years ago
17 years ago
2 years ago
1 year ago
12 years ago
8 years ago
9 years ago
12 years ago
9 years ago
8 years ago
11 years ago
7 years ago
14 years ago
