Kimpton EPIC Hotel
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We are not outside often, but it was nice to have a big balcony with an ocean view'. During our four night stay, kept waking up with bed bites... my feet, legs, arms, and chest! No mosquitos or bugs on the 21st floor, on our balcony. Maybe saw a hornet or bee once, that's it.
This hotel was one of the best experiences in my life! Situated in the heart of downtown Miami, this is really where you want to be. The views are breathtaking at night and equally as beautiful during the day. We checked in on Friday afternoon, and they have early check in times as well as late departures. The customer service here is incredible, everyone is very accommodating and treats you like royalty. Your vehicle is immediately handed off to valet as soon as you pull up, and if you're into car spotting like me, you'll see some of the most spectacular cars and supercars here. They usually park one of the exotics in front of the hotel, so every time we were coming and going I would always catch a glimpse of the beautiful cars parked around the property. There is also a stunning yacht right outside. It's a roundabout entrance and you get off right in front, the valet is super great and convenient. The location is PRIME. It's directly across from the Kimpton Residences and very close to other hotels and areas of interest. It is a luxury hotel and it fits up to that standard. As soon as we checked in we received a beautiful tote, and some goodies as well as vouchers for the bar. They have a lobby bar as well as in room, and of course room service can be ordered. Zuma is located on the first floor of the hotel so if you're craving some high end Japanese then it's conveniently right there. We were situated on the 20th floor with ocean views so the room location was immaculate. I loved the view from the terrace and can look directly at the pool as well as capture a stunning city scape at night. During the weekend, there is a pool party so loud music is playing for most of the day so keep that in mind- but I liked the vibes so it was just adding to the already incredible experience. The room was extremely clean, all the linens were very good and the shower was a waterfall shower which felt like a true spa experience. You also have the option of a spa here, and the room service was great too! Ordered the avocado toast and iced coffee and pancakes and everything was actually quite impressive for a hotel. The lobby also always smelled amazing, some scent was wafting through it and it was mesmerizing. I loved the convenience of just pulling up to the hotel and valet handling everything, everyone is super friendly and welcoming and the hotel overall exceeded my expectations. Anytime I'm in Miami this will be my go-to spot for sure! HIGLY recommend
I have been here a couple times over the years. One time was for an event and another was to get some drinks. I remember enjoying the experiences. It is an upscale experience. Well, I came back on Sunday for a mini work event. I wasn't here more than an hour. I will be back today and I am looking forward to it. The hotel has amazing views. They also have a very nice restaurant here. I do remember the pool area being so pretty. There is only valet parking which I find to be a negative. The conference room we were in Sunday was comfortable. I am making a presentation to 50 people today so hopefully I will still like it as much. Wish me luck!
I love, love this hotel. I've stayed on numerous occasions -- both for work and pleasure. The entry is light and airy. It feels like you're IN Miami, if that makes sense. It's sexy and sleek. There's a top-notch sushi restaurant inside (I've previously reviewed) where they play live electronic-dance music in the evenings. Rooms and Accommodations: The rooms are nice and spacious. Room service is great too. There's also a rooftop bar that allows pool access. All-in-all, I love my experiences at the Kimpton Epic
Overall I enjoyed my stay at the Kimpton EPIC hotel. The room was clean and I enjoyed the balcony in the mornings and night. Elevators were pretty fast as well so you're not left constantly waiting. The gym was a decent size with clean equipment which is on the same floor as the pool and spa. Guest services were quick to bring up extra towels and hand soap. The opening from the bathroom to the actual room I find to be odd since you can hear someone shower/bathe since it's only covered but a pull down curtain. Unless you're staying in a "honeymoon suite" it's kind of useless in my opinion. The first night we got in a little later than expected, and the restaurant had closed at 11 which I thought was a little early for Miami so we were directed downstairs. It turns into a very "night club" vibe with a pretty strict dress code. It seemed like a lot of people that are not guests or residences go to and which we were not dressed for. With that said I was able to hear some outside noice from 1 am - 5 am between guests in the hall and after market exhausts.
Be careful not to pass it when pulling into the main entrance--big entrance and spacious. Don't rush if you are waiting for the valet to retrieve your car, as it took over 15 minutes after requesting it via the link sent via text. Easy process checking in. The front desk person had a bit of an attitude, but it could be due to the time of day. You need a room key to access the elevators. The room was nice and clean. However, the shower pressure was not great. Nevertheless, the view outside the room was awe-inspiring. And it's pretty spacious outside as well. The bed was very stiff and hard, and there was no alternative in the closet for non-feather pillows. And the pillows were so flat very uncomfortable for a night rest. No ice machine that I could see on the floor, the refrigerator was stocked so I did enjoy a drink. Room service menu was pretty good. The value is high for the quality of the room and bed. But it's in a great location walking distance to Whole Foods.
FIVE STARS! EVERYTHING WAS SPECTACULAR AND IT IS HIGHLY RECOMMENDED. The staff went above and beyond for the holidays. The restaurant had a great wait staff and accomodations due to my allergens. I loved most the complimentary wine during my check-in, which is available from 5-6pm, and the coffee bar in the mornings that also server hot cocoa. This hotel is simply a vacation away from home that truly gives resort vibes without the added fees. Several local restaurants in the area off Biscayne that are within walking distance and the most beautiful view of the Miami River DEFINITELY COMING BACK!
Came here for the Pool250 event for Independence Day with my friend, FeiFei. Drinks poured with a heavy hand, but there is a mandatory 22% service fee for drinks, which are paid by tickets. $5 each ticket and 3 tickets for each drink. Immensely expensive. Pool was nice, but I wish that there was a hot tubjacuzzi. Lots of staff around to host with drinks, music, and hygiene. The bathroom was so clean, too! Just not that much parking outside, which was not too much of a mind for us because we rode via uber to and from this location. Pool is on the 16th floor, which was a stunning view with the skyscrapers and the waterfront. Mandatory $25 admission to this event if you are not a hotel guest or resident here. No reentries :( the couches and chairs reserved only for those who paid, which was not made clear with any signs. Security guards had to notify themselves about that. Also, staff should be on same page on where to find food and drinks then how to pay for them if someone wants them.
When we first arrived at the hotel they were serving welcome drinks in the lobby. Pleasant start to the check in process. The ambiance during the festive season with the Christmas tree up was nice and inviting. I loved that the lobby is spacious and clean. Our room was wonderful. I appreciated that there was a bathtub and a standing shower. All the amenities provided were excellent quality. I'll definitely stay at this hotel in the future. Good location too!
Such a great location near Bayside Marketplace and the cruise port. We stayed here as part of the Amex Platinum fine hotels program. $200 refund on the room price and $100 to spend at the hotel. They let you use the $100 toward the parking fee. Parking is crazy expensive but it's a right in downtown Miami. We were surprised that they charge tax on the parking and resort fee, so over $100 just in fees on top of the room rate. The hotel is so pretty and all the staff is friendly. I would definitely stay here again.
The service has been very mid. Check in is at 4 and not a minute sooner. I asked for an early check in before our trip and they said they could not guarantee it. Got here and they said there was no chance for an early check in. It was so hot the day we checked in so we sat in the lobby until our room was ready. We say hello or good morning to employees when walking by and nothing is said in return. During our pool day we asked Uriel to open to umbrella. He said there's nothing the umbrella will do because it's hot and the sun is directly facing us. There was another man next to us that wanted the umbrella opened and Uriel just walked away. Juan on the other hand was very pleasant and friendly. So we ordered our food and drinks through him. There was a baby gecko in our room... very strange. Overall service was ok but we definitely were expecting so much better and friendlier service for the price.
What a Beautiful Hotel right by the entrance way to the iconic Miami River. We stayed overnight for our Daughter's Wedding The staff was amazing from the Front Parking entrance to the Hotel very well organized. Ample BEUTIFULL Lobby the staff was great great , Hospitality top notch, great rooms with amazing rooms , we had a Huge wedding venue with many guests and their Ballroom perfectly sized for us they offered us makeup room for the bridesmaids to do their hair and makeup . They had roof top bars and pool, and saunas also . Amazing views from the balcony great vibe's with roof top seating and Outside bars we had an excellent time , we checked other Hotels near the Epic but epic had what we needed for sure ,Best choice for sure top notch hospitality and accommodation's
Excellent front desk experience. My sis spoke to gal so I didn't get her name she's pretty has Italian name parents came from Italy? She couldn't have been nicer very professional! Room was very clean good size large bathroom. I couldn't use shower as I couldn't get water in my eye and it was big rain showerhead! I was also afraid of tub being sight impaired can't remember if there was grab handle but quite high tub! Very quiet room but I'd suggest high floor as there's lots of loud traffic if u r facing road which wasn't a problem! We were high up great view anyway at night. It was free room for me they ihg credit card and was very happy with it. Usually free rooms are in dumps so I was very pleased! Breakfast no charge was excellent. Service with Juan he's perfection!!! Good latte great fruit cup etc. my omelette was way too done for me but the rest was excellent I'd probably just order eggs! We really were pleased staying here. We have stayed at intercontinental before but wanted to try this liked it better! Great walking path.
17 days ago
Great location. Great service. Nice amenities. We booked a room here through Costco Travel for an extended weekend getaway and it was a great choice. It's close to the airport and super convenient to restaurants and shoppes (Brickell City Center). Every time we walked into the lobby, there were bellmen to open the door and greet you. The room looks similar to some of the all-inclusive resorts we frequent. The lobby was a great place to sit and people watch and in Miami, there's a lot to see! There are two restaurants on the property: Zuma and Area 31 (inside was closed for renovations during our stay). The pool bar drinks were "ok" and there's a happy hour everyday in the lobby; the Paloma was really good. Walls are super thin; we could hear our neighbors sneeze and their tv. And, there were some stains on our linen. Those are the main reasons I can't give it 5 stars. I would stay again despite those criticisms. read more
2 months ago
We decided to stay at Epic ahead of our cruise out of Miami. It's not too far from the port and Brickell isn't a bad neighbor to be based in. I also have history here, used to stay here when they first opened years ago and would stay here consistently when I traveled to Miami for work regularly. Back then, it was new, fresh, and striving to be on top of their game. Despite the 3.5 star review, I figured we should give them another shot. Plus they were part of the AMEX Hotel Collection and a hotel group we know and have had good experiences with (IHG). Generally though, Epic isn't horrible, it's just lost some of the luster it once had unfortunately. First off, all of the team here we've come across have been great. Friendly, welcoming, etc. Service for the most part has been solid so far. Where they've fallen down is related to the space itself. The building isn't as striking as it once was. You walk in and the high ceilings and wide spaces are still pretty impressive. Waterfront views and vibes are great. Thing is, the unique elements aren't really there like I remember. Compared to other properties in this category, that stood out. But not a huge issue for us. Zuma is a vibe, unfortunately, Area 31 is under renovation (at least the restaurant area). When we got to the room. It wasn't bad. Good size, decently appointed. It wasn't completely worn but it definitely felt aged. The furniture is showing its age some. Cleaning was just ok and seemed a little rushed. It wasn't nasty so don't want to overemphasize too much. Curtains seem like they've been in service a while. Things like pillows were pretty flat. Things like the privacy button/door bell wasn't functioning so we had to ask for a privacy hang tag. Again, none of this was abysmal, just not what we expected and could have been better. But again, not horrible enough for us to pack up and walk out. I'd give the room a B-, my wife gave it a C+. We got a room on a higher floor with a sizable balcony which was a nice touch. Looks a little like maintenance on it was also rushed. Overall, I think Epic still has "good bones" and a ton of potential to get back to its previous days. The team has been great and, to me, that's always a great foundation. read more
We are not outside often, but it was nice to have a big balcony with an ocean view'. During our four night stay, kept waking up with bed bites... my feet, legs, arms, and chest! No mosquitos or bugs on the 21st floor, on our balcony. Maybe saw a hornet or bee once, that's it. read more
This hotel was one of the best experiences in my life! Situated in the heart of downtown Miami, this is really where you want to be. The views are breathtaking at night and equally as beautiful during the day. We checked in on Friday afternoon, and they have early check in times as well as late departures. The customer service here is incredible, everyone is very accommodating and treats you like royalty. Your vehicle is immediately handed off to valet as soon as you pull up, and if you're into car spotting like me, you'll see some of the most spectacular cars and supercars here. They usually park one of the exotics in front of the hotel, so every time we were coming and going I would always catch a glimpse of the beautiful cars parked around the property. There is also a stunning yacht right outside. It's a roundabout entrance and you get off right in front, the valet is super great and convenient. The location is PRIME. It's directly across from the Kimpton Residences and very close to other hotels and areas of interest. It is a luxury hotel and it fits up to that standard. As soon as we checked in we received a beautiful tote, and some goodies as well as vouchers for the bar. They have a lobby bar as well as in room, and of course room service can be ordered. Zuma is located on the first floor of the hotel so if you're craving some high end Japanese then it's conveniently right there. We were situated on the 20th floor with ocean views so the room location was immaculate. I loved the view from the terrace and can look directly at the pool as well as capture a stunning city scape at night. During the weekend, there is a pool party so loud music is playing for most of the day so keep that in mind- but I liked the vibes so it was just adding to the already incredible experience. The room was extremely clean, all the linens were very good and the shower was a waterfall shower which felt like a true spa experience. You also have the option of a spa here, and the room service was great too! Ordered the avocado toast and iced coffee and pancakes and everything was actually quite impressive for a hotel. The lobby also always smelled amazing, some scent was wafting through it and it was mesmerizing. I loved the convenience of just pulling up to the hotel and valet handling everything, everyone is super friendly and welcoming and the hotel overall exceeded my expectations. Anytime I'm in Miami this will be my go-to spot for sure! HIGLY recommend read more
8 months ago
I have been here a couple times over the years. One time was for an event and another was to get some drinks. I remember enjoying the experiences. It is an upscale experience. Well, I came back on Sunday for a mini work event. I wasn't here more than an hour. I will be back today and I am looking forward to it. The hotel has amazing views. They also have a very nice restaurant here. I do remember the pool area being so pretty. There is only valet parking which I find to be a negative. The conference room we were in Sunday was comfortable. I am making a presentation to 50 people today so hopefully I will still like it as much. Wish me luck! read more
11 months ago
I love, love this hotel. I've stayed on numerous occasions -- both for work and pleasure. The entry is light and airy. It feels like you're IN Miami, if that makes sense. It's sexy and sleek. There's a top-notch sushi restaurant inside (I've previously reviewed) where they play live electronic-dance music in the evenings. Rooms and Accommodations: The rooms are nice and spacious. Room service is great too. There's also a rooftop bar that allows pool access. All-in-all, I love my experiences at the Kimpton Epic read more
11 months ago
Overall I enjoyed my stay at the Kimpton EPIC hotel. The room was clean and I enjoyed the balcony in the mornings and night. Elevators were pretty fast as well so you're not left constantly waiting. The gym was a decent size with clean equipment which is on the same floor as the pool and spa. Guest services were quick to bring up extra towels and hand soap. The opening from the bathroom to the actual room I find to be odd since you can hear someone shower/bathe since it's only covered but a pull down curtain. Unless you're staying in a "honeymoon suite" it's kind of useless in my opinion. The first night we got in a little later than expected, and the restaurant had closed at 11 which I thought was a little early for Miami so we were directed downstairs. It turns into a very "night club" vibe with a pretty strict dress code. It seemed like a lot of people that are not guests or residences go to and which we were not dressed for. With that said I was able to hear some outside noice from 1 am - 5 am between guests in the hall and after market exhausts. read more
Be careful not to pass it when pulling into the main entrance--big entrance and spacious. Don't rush if you are waiting for the valet to retrieve your car, as it took over 15 minutes after requesting it via the link sent via text. Easy process checking in. The front desk person had a bit of an attitude, but it could be due to the time of day. You need a room key to access the elevators. The room was nice and clean. However, the shower pressure was not great. Nevertheless, the view outside the room was awe-inspiring. And it's pretty spacious outside as well. The bed was very stiff and hard, and there was no alternative in the closet for non-feather pillows. And the pillows were so flat very uncomfortable for a night rest. No ice machine that I could see on the floor, the refrigerator was stocked so I did enjoy a drink. Room service menu was pretty good. The value is high for the quality of the room and bed. But it's in a great location walking distance to Whole Foods. read more
9 months ago
FIVE STARS! EVERYTHING WAS SPECTACULAR AND IT IS HIGHLY RECOMMENDED. The staff went above and beyond for the holidays. The restaurant had a great wait staff and accomodations due to my allergens. I loved most the complimentary wine during my check-in, which is available from 5-6pm, and the coffee bar in the mornings that also server hot cocoa. This hotel is simply a vacation away from home that truly gives resort vibes without the added fees. Several local restaurants in the area off Biscayne that are within walking distance and the most beautiful view of the Miami River DEFINITELY COMING BACK! read more
Came here for the Pool250 event for Independence Day with my friend, FeiFei. Drinks poured with a heavy hand, but there is a mandatory 22% service fee for drinks, which are paid by tickets. $5 each ticket and 3 tickets for each drink. Immensely expensive. Pool was nice, but I wish that there was a hot tubjacuzzi. Lots of staff around to host with drinks, music, and hygiene. The bathroom was so clean, too! Just not that much parking outside, which was not too much of a mind for us because we rode via uber to and from this location. Pool is on the 16th floor, which was a stunning view with the skyscrapers and the waterfront. Mandatory $25 admission to this event if you are not a hotel guest or resident here. No reentries :( the couches and chairs reserved only for those who paid, which was not made clear with any signs. Security guards had to notify themselves about that. Also, staff should be on same page on where to find food and drinks then how to pay for them if someone wants them. read more
When we first arrived at the hotel they were serving welcome drinks in the lobby. Pleasant start to the check in process. The ambiance during the festive season with the Christmas tree up was nice and inviting. I loved that the lobby is spacious and clean. Our room was wonderful. I appreciated that there was a bathtub and a standing shower. All the amenities provided were excellent quality. I'll definitely stay at this hotel in the future. Good location too! read more
Such a great location near Bayside Marketplace and the cruise port. We stayed here as part of the Amex Platinum fine hotels program. $200 refund on the room price and $100 to spend at the hotel. They let you use the $100 toward the parking fee. Parking is crazy expensive but it's a right in downtown Miami. We were surprised that they charge tax on the parking and resort fee, so over $100 just in fees on top of the room rate. The hotel is so pretty and all the staff is friendly. I would definitely stay here again. read more
16 days ago
The service has been very mid. Check in is at 4 and not a minute sooner. I asked for an early check in before our trip and they said they could not guarantee it. Got here and they said there was no chance for an early check in. It was so hot the day we checked in so we sat in the lobby until our room was ready. We say hello or good morning to employees when walking by and nothing is said in return. During our pool day we asked Uriel to open to umbrella. He said there's nothing the umbrella will do because it's hot and the sun is directly facing us. There was another man next to us that wanted the umbrella opened and Uriel just walked away. Juan on the other hand was very pleasant and friendly. So we ordered our food and drinks through him. There was a baby gecko in our room... very strange. Overall service was ok but we definitely were expecting so much better and friendlier service for the price. read more
2 months ago
What a Beautiful Hotel right by the entrance way to the iconic Miami River. We stayed overnight for our Daughter's Wedding The staff was amazing from the Front Parking entrance to the Hotel very well organized. Ample BEUTIFULL Lobby the staff was great great , Hospitality top notch, great rooms with amazing rooms , we had a Huge wedding venue with many guests and their Ballroom perfectly sized for us they offered us makeup room for the bridesmaids to do their hair and makeup . They had roof top bars and pool, and saunas also . Amazing views from the balcony great vibe's with roof top seating and Outside bars we had an excellent time , we checked other Hotels near the Epic but epic had what we needed for sure ,Best choice for sure top notch hospitality and accommodation's read more
1 year ago
Excellent front desk experience. My sis spoke to gal so I didn't get her name she's pretty has Italian name parents came from Italy? She couldn't have been nicer very professional! Room was very clean good size large bathroom. I couldn't use shower as I couldn't get water in my eye and it was big rain showerhead! I was also afraid of tub being sight impaired can't remember if there was grab handle but quite high tub! Very quiet room but I'd suggest high floor as there's lots of loud traffic if u r facing road which wasn't a problem! We were high up great view anyway at night. It was free room for me they ihg credit card and was very happy with it. Usually free rooms are in dumps so I was very pleased! Breakfast no charge was excellent. Service with Juan he's perfection!!! Good latte great fruit cup etc. my omelette was way too done for me but the rest was excellent I'd probably just order eggs! We really were pleased staying here. We have stayed at intercontinental before but wanted to try this liked it better! Great walking path. read more
Cute hotel, cute location, and cute amenities! I love Kimpton brand hotels and this suite did not disappoint. The room was spacious and clean with a comfortable bed and living room. Staff were also lovely and we had a perfect view of the city. I will definitely be back. read more
Great hotel, high quality, good service, very comfortable, great views from the balcony, nice spacious room! Came to Miami for a 3-day business trip and our work meetings were in the same hotel so it was very convenient. The 16th floor has a lounge restaurant and opens out to the pool area with tables and also a bunch of little alcoves with couch seating - really beautiful and nice. Every evening they have a complimentary wine in the lobby at 5-6 pm. The rooms don't have coffee makers and they don't provide those but they provided us with a kettle to boil water for tea. They have complimentary coffee and tea downstairs in the lobby every morning. We had dinner at the restaurant on the 16th floor one night. Food was good and so was the service and the ambiance. It's in a convenient location to the city center. We went to the Putt Shack one evening and then dinner at Italian restaurant Bellilos nearby. Overall great experience in this hotel. read more
I stayed here for a quick trip to Miami and loved it. The location is convenient to everything Miami has to offer (little Havana, Wynwood, and obviously Brickell). The hotel is modern and clean with great amenities including a rooftop pool, two restaurants and a wine hour. The rooms are large. I stayed in a king suite and loved the size of the bathroom, the balcony and mini bar. The staff was very helpful and they were able to accommodate both an early check in and late checkout. Will be staying here again read more
4 months ago
AMEX FHR customer stay away. This hotel is okay, not the best. The restaurant, Area 31 is great with amazing staff like Jose and Carolina who treated me like I was entering their own home. The front desk staff like Domenica, Gerald, Angel, and Valeria are superb. Esp Valeria and Gerald who helped me out a TON. Valeria made sure I was comfortable and service and entire time and Gerald treated me like I was his best friend and advised me on routes to get back to the airport. The area 31 staff makes you feel like you're at at 5 star restaurant and the AMEX credits help out a ton too. I had an amazing spa and pool day on Sunday and the amenities here cannot be beat. I wouldn't stay here again but I had a good experience here with my first time in Miami, the hotel was very close to Brickell and downtown Miami and it was easy to get to South Beach, Opa Locka, Miami Gardens and other parts of Dade County that I had plans l visiting. I am typically a Hilton Honors kinda guy but the free breakfast credit and $100 stay credit that I put towards spa treatment made it worth it. The entire staff at the spa was AMAZING, my spa associate performed a facial on me THEN educated me on my skin and told me I was glowing (which I was) and told me I had really good skin. I will never forget that and she made me feel so special. 4 stars instead of 5 because they don't have microwave available for guests to use. Please promote Domenica, Gerald, and Claudia from the Area 31 restaurant to manage their own hotels, these three associates are the definition of hospitality. read more
4 months ago
10 months ago
I am obsessed with this hotel. We came here after leaving another hotel on South Beach. South Beach was such a tourist trap and their hotels were all historic and outdated. Literally the first day we checked in, we checked out a couple hours later. We were scrambling to find another hotel since it was the holidays and we needed to find a better hotel to stay at. We decided to stay in downtown Miami instead since we saw this spot and it had good reviews on Expedia, as well. I don't get the reviews on Yelp. First of all, the service here is amazing. Everyone at the hotel from the doorman, to the front desk were all wonderful. When we came here to check in, we told the lady that checked us in that we just left another hotel that was a total nightmare. She put us on the 28th floor in an amazing room. I'm not even sure if it's the room that we booked, but it felt like an upgrade to me. See the pictures of the view for reference. We had a balcony that was facing the water and the city. You could just sit on the balcony and watch the boats during the day and at night. The room itself was very clean and roomy. Bed was comfortable. This hotel also has two restaurants, one of which is on the lobby floor and is SPECTACULAR! I will leave a separate review for that spot. It is right next to the water so you can walk up and down the bay and look at cool boats. The location is also amazing because it's walking distance to Brickell and everything. Walking distance to great restaurants and bars. My only complaint was that the AC was kind of loud. It wasn't that disturbing though. Only on one night it woke me up at like 8 in the morning. Besides that our day was wonderful and I would highly recommend this to anybody visiting downtown. read more
This is my 2nd time at a Kimpton property, 1st time at Epic. I was attracted to this hotel for its rooftop pool and proximity to the Kaseya Center (AAA). Check-in was an easy process. Our room was ready early and they allowed us to check in at 3 PM rather than 4 PM. We immediately headed down to the pool after. One thing I noticed during our stay is at the pool does not get direct sun all day. There are two hotel pools located on floor 16. There are cabanas for rent, day beds and pods that are incredibly comfortable. During summer, I would say the sun starts to shine behind the neighboring building around 9:00 AM. By 4 PM it is hiding behind the Kimpton Tower. The North pool receives little to no sun and the South pool gets it between the hours that I mentioned. That being said, both pools are cold. It is certainly refreshing to some, but I thought other folks should be aware. Otherwise, the pool deck is beautiful. We had a great time lounging and enjoying the Miami weather. Up so high you get a nice breeze and an incredible view of the water below. They of course offer fresh towels, sunscreen and cool down lotion. They have a full bar as well with signature cocktails for your average Miami resort price. We stayed in a king suite on a higher floor. The room was absolutely gorgeous. Decorated in a typical Miami modern style. The natural light in the room was absolutely amazing. Our bathroom was huge and there was plenty of room for a couple to get ready. There was a separate soaking tub with massage jets. We had a small issue with the bathtub handle and maintenance was sent out within 15 minutes to repair it. Very fast and friendly gentleman fixed our problem in no time. If you are driving, parking costs about $50 a day. We decided to Uber everywhere or walk during our stay. Valet does take a little time so prepare for that. If this is your first time in Miami, please also be prepared for the traffic. We were here for an event at the arena and after it let out, the streets were flooded with tens of thousands of cars. Definitely be mindful of that during your stay anywhere in this area. Even if you are not attending whatever event is being hosted, you will be impacted by traffic. In my opinion, Uber is really the way to go, if you drive parking around the city is a hassle usually costs more than it would to have someone drive you. I would definitely recommend this hotel! read more
3 months ago
7 months ago
Over the weekend of February 21-22, myself and a group of other women were guests at the hotel, celebrating a friend's bachelorette weekend. As a group we booked 3 rooms, a private yoga class, and 6 spa treatments. Our massages were booked for the afternoon on Sunday February 22nd. 5 members of our group were called back for their services while I remained in the quiet room waiting for my service. After 15 minutes past my service time, I entered the spa lobby area where I encountered one of the front desk workers. She let me know that she would be contacting someone to determine what the delay is. Another 10 minutes pass without anyone speaking to me. Once the front desk worker returned she let me know that my massage therapist was stuck in traffic and they were unaware when she would be returning. At the time they informed me that I would still be receiving my full service along with a complimentary add-on for the inconvenience. Around 10 minutes later (now 30 minutes past my appointment time) the massage therapist arrived and called me back for my treatment. We briefly spoke about what I was expecting for the treatment and the massage therapist stepped out of the room. I removed my robe and began to get under the blanket on the table when someone began knocking on and opening the door to enter the room. It was the front desk worker who asked me if I could return at 4:15 pm (3 hours later) for an "extended service". I asked her if she meant foregoing my current massage to come back then. It is only then that she informs me that actually they would only be able to honor "around 30 minutes" of my original treatment and so they were offering me to come back for more time. As this was a group event, our group had already checked out of our rooms and we were leaving together after our massages so I declined that offer. As a reminder, I am already undressed and on the massage table. The front desk worker then advised me that she apologized for the situation, the manager was fully aware of the situation and I would be receiving a FULL refund for my service because of the inconvenience. Thus I decided I would stay, receive the 30 minutes and leave with my group. As we were leaving, I asked the front desk if they required anything else from me (in order to process the refund) They handed me a bag with an opened body scrub, 3 perfume sample, 4 Hershey's chocolates and a $50 credit. I accepted the offer of good faith assuming they would like to ensure that I would return to the spa. A week later, I had yet to receive my full refund, so I called the spa to ensure they had my correct information. It was the that I spoke with someone named Amelia. Amelia informed me that she could not give me a full refund because I had received "half of my service". I kindly explained to her that I had been told that I would be receiving a full refund which is the ONLY reason I decided to stay for the treatment. As a reminder I was already UNDRESSED and on the table when I was told this information. Rather than apologize for the inconvenience and honor the full refund that I was given Amelia was rude and combative and informed me that there was nothing to be done. She emphasized that they gave me "a nice goodie bag and a credit". I would not have accepted this offer for an opened scrub and small items I did not want had I been informed of the situation. It was only at this point that the refund was even processed. It is abundantly clear that the spa would have never even processed my refund had I not decided to call. Given the amount of money that our group spent at the hotel, it is unacceptable to not only NOT have the situation remedied completely but also to have such rude and incompetent customer service. As a Miami native and local, I am highly disappointed by my experience. I am not looking for gifts or credits or anything additional from what I was offered, which is a full refund for my service. read more
4 months ago
2 years ago
To begin, the Epic Hotel is 5 stars to me for its exceptional service, stunning architecture, and top-notch amenities. Its spacious rooms and suites are beautifully decorated , providing guests with all the comforts of home during their stay. The hotel also has a rooftop pool, a full-service spa, and several dining options. I would be remised if I do not give Area 31 the credit it deserves. I had the pleasure of enjoying brunch and dinner there. Area 31 is a beautiful rooftop restaurant located in the Epic Hotel. This seafood and Latin-infused restaurant serves delicious, seafood dishes, handcrafted cocktails and an extensive, wine list. Its modern sleek and design, coupled with stunning views of Miami's skyline and Biscayne Bay, makes it the perfect spot for a romantic dinner or night out a with friends. The restaurant also has a spacious bar area, where guests can enjoy panoramic views while sipping delicious cocktails. Overall, Area 31 is a-notch top dining experience that combines excellent food, breathtaking views, and a sophisticated atmosphere. In terms of location, the Epic Hotel is situated in a prime spot in Downtown Miami that is close to several attractions, such as the Perez Art Museum Miami, Kaseya center, and the Adrienne Arsht Center for the Performing Arts. In conclusion, If you're looking for a luxurious and unforgettable stay in Miami, the Epic Hotel is definitely worth considering! read more
The kimpton is just one of the beautiful hotels in the IHG chain. This was the second Kimpton I had the pleasure of staying in. My mother and I usually stay here since it's associated with American Express. So we usually are upgraded for free. Always a plus. The rooms are clean and spacious. Housekeeping usually comes very early so you can expect your room to be clean if you come back mid day. Bathrooms are huge and are decorated with beautiful stone. Our room had a huge balcony overlooking the water and some buildings. The first day, while my mother was on the balcony, a service worker entered the room without knocking. I got up immediately and asked him to leave as we did not call for him. This was very off putting. Assuming that maintenance workers have access to a manifest, why would they think it's acceptable to enter an occupied room? We brushed that off but it was not my last complaint. The same day, after returning from a party, our room reeked of sewage. I immediately alerted the hotel staff and they offered to change our rooms. They said they would send a bellhop to help us move. The bellhop eventually came and I believe there was a miscommunication because he tried giving me a new room key to the room I was already in. I told him that I did not request a new room key but a room change. He got very angry with me and insisted I take the key. After I told him once again this is not what we requested, he threw his hands up and said "we'll call the front desk then!" And walked away. I notified the front desk immediately, but now I was upset. I was still sitting in a room that smelled so badly and now a worker was yelling at me. One of the managers came up and personally brought us to our new room. She did notice the smell and agreed we should leave that room. So here's where I believe the staff was lying to us; when I called the front desk and told them of the smell, they told me I was the first guest to notify them of the issue. However, this being my second night at the Kimpton and second time staying at the chain, I noticed someone returned to the room while we were gone, and left linen spray and bottles of water, which we have never received from the chain. I believe they knew of the issue and lied to me. Whatever. My next room was clean and smelled just fine. That's what is most important. The issues were resolved in the moment but just a few things I thought should be brought to the attention of the Yelp community, as this is not a cheap hotel whatsoever. Also there is not always doormen on duty or they step away from their post. Kind of difficult to when you're juggling so many bags and trying to get through a heavy door. read more
9 months ago
This photograph was truly impressive in terms of location, view, and overall ambiance. It was a wonderful experience; however, the service quality was markedly poor. The staff exhibited discriminatory behavior, seemingly reluctant to accommodate us and displaying expressions of disdain as if questioning our presence, accompanied by reactions suggesting we could not afford such a place. Additionally, their conduct was unsatisfactory. I recall accessing items from the minibar and informing them of the quantities and costs involved; however, they attempted to overcharge us, implying discrepancies in our purchase records. Although the venue was busy, this does not justify dishonest practices or disrespect toward our efforts. Moreover, their response was dismissive, and they failed to provide the bill upon request despite my explanations. On the other hand, the restaurant staff were courteous and did not exhibit any misconduct. Nevertheless, the staff within the hotel area, including the receptionists, displayed rudeness towards us as international guests. This treatment is unacceptable, regardless of our nationality as U.S. citizens. If one seeks a desirable location, this establishment may suffice; however, given the instances of poor service and attitude, I would not recommend visiting or staying at this hotel. read more
1 year ago
Enjoyed a lovely stay at the Kimpton Epic Hotel in Brickell. The hotel is so conveniently located to the airport, downtown Miami, Brickell shops, and more. I was able to enjoy beautiful long walks as well. The room was lovely! We had a big water facing patio; ample space for our items; double vanity; and tub as well as shower. Amex has great deals with a credit as well as hotel credit and great rooms! We were on the 29th floor. The credit does not extend to Zuma which we didn't have time to check out but everyone raves about. The hotel has wine on the lobby everyday from 5-6 as well as tea and coffee every morning. The gym has great equipment. Two pools with cabanas and lounge space. They may be heated as well. We enjoyed breakfast and pool bites at the restaurant although pricy! Staff everywhere were lovely. Would definitely stay again! read more
2 years ago
This was my first trip to Miami and went with this hotel due to location and good reviews and it did not disappoint. Location is great if you're planning to be all around Miami and being in downtown which is super nice and clean as opposed to other major cities. Check in was easy, friendly, super accommodating as we arrived hours early having a room booked for an entire week for the trip. Room was great with an amazing view and super clean, comfy. Any and all interactions with staff at this hotel were great, definitely go above and beyond from simple requests of extra towels to helpful advice on how to get around the city. Pool and bar area are fun vibes and the drinks are on point. Would definitely stay again, thanks! read more
When David Bowie and Freddie Mercury famously harmonized about being "under pressure", it was assumed they were commiserating about the challenges of living in this modern life. However, after staying at the Kimpton Epic, maybe they were just complimenting the marvelous water pressure of this fine hotel, and, while doing so, gave rise to singing, as one is wont to do while in the shower. The room was spacious, clean, and well appointed. The balcony afforded the viewer a spectacular view of downtown Miami. But the shower took the cake. Based on the overall experience, I would have given the Kimpton 4-stars. However... I got the room for exactly $187 on Hotel Tonight; an unbelievable deal and money well spent! Downtown Miami in August has the feel of Singapore; climbing towers around a winding waterway, encapsulated in dense humidity and elevated temperatures. When you approach the door at the Kimpton and a kindly employee opens it for you with great ceremony, and you step into the heavenly icebox that is the lobby, you and your wallet are not shivering only from the sudden temperature drop... you are terrified that this $187 is certainly a 'bait-and-switch' and some excessive hidden fee is lying in wait... but it was not. So... stay at the Kimpton Epic where the pressure is in the water pipes, not the bill. read more
6 months ago
2 years ago
Great hotel and excellent service staff. A long weekend getaway with F. Our room had a great view. Unfortunately there was a fire in their garage during the evening when we first checked in we had to evacuate the building and were out for about 3 hours. There was a path by the water and we walked around it as well as had dinner before we were texted that it was safe to go back. One of the night they had complementary wine (it was ok wine) and even coquito one night! read more
4 years ago
My husband and I stayed 3 days two nights at this hotel with our kids (4 and 5 years old) and we had EPIC time! This hotel rooms are beautiful and modern which we love and everyone was so nice and extremely hospitable! Located in the downtown Miami next to Brickell with a few blocks from Brickell City Centre and restaurants in the Brickell area. We loved the pool which had a live DJ with a great vibe! The exhale Spa on the property was also great. Lastly the Area 31 restaurant had a delicious breakfast. We definitely recommend this hotel. read more
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Ask the Community - Kimpton EPIC Hotel
Is cigar smoking allowed on property, not in rooms?
There aren't much "grounds" other than the valet parking.
How far is this hotel from the beach? Is there any shuttle service near by?
Not far and you can take a shuttle for transportation.
Review Highlights - Kimpton EPIC Hotel
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