$15 for one milkshake without whipped cream or any toppings. Just ice cream and milk. Way too overpriced with no noticeable signs displaying price. I would've refused to accept it but they already made it. Very disappointed and it didn't taste special. Once again $14.90 for a milkshake my dog can make. read more

Expensive but has great selection. I got some chocolate truffles and peanut brittle it was great.

terrible ice cream. 2/10. had to throw it out. and for $6. Not the worst I've had but pretty gross. Definitely don't go there if you want ice cream read more

This ice cream is ridiculously good. Definitely try the old fashioned vanilla before you get too adventurous, and though, you won't be disappointed either way. Just be prepared to have some establishments no longer welcome you in while you enjoy your tasty treat. read more

I had the chocolate coconut ice cream! Truly between the exceptional waffle cone and the delicious ice cream. I rated this ice cream cone the best I have ever had!!! And I am an Ice cream connoisseur! read more

Visit: June 23, 2023 4:14 pm I went there and ordered an ice cream sundae. The edibles there all look good, but the very polished appearance and great smells were soon overshadowed by a very rude and unprofessional employee working the ice cream counter. She looked about 25 or 30 and looked like she would rather be tapping away on her smart phone than working. Her body language sort of sent the message to me that she doesn't understand what Customer Service is and how it pertains to her paycheck. There were a few people who semeed to be on line ahead of me, but I sense because of this employee's body language and lack of eye contact they did not feel comfortable placing any orders with her and no one else seemed available to help. There was a guy working the register off to the left who was way friendlier than her. My receipt says "Hannah" on it so maybe that is her name. I gave her a very simple friendly order - an ice cream sundae. The signage didn't specify exactly what it comes with, and she didn't volunteer to ask me anything either. I guess she was there to just do the minimal amount of work to get her wage. Didn't want to lift any more pinky finger than required (and it shows). I didn't ask any questions, didn't give her any data dump, just asked for the sundae. After she not handed it to me (no smile) but placed it on the counter and continued looking like she'd rather be someplace else, I noticed there were no sprinkles on it. I am a big sprinkles fan and this was not a cheap sundae. I assumed the risk of ruffling the feathers of this lazy young chick by asking a teeny tiny question "Can I get sprinkles on this?" (smiling too, trying to be friendly even though she was not meeting customers halfway at that). And her automatic reply? OMG my hair stood on end: "You didn't ask me for sprinkles." OMFG I, the customer being called out now for not asking for sprinkles???? Paying customer is guilty??? Kilwin's manager, where do you find these people that you hire? This is St. George Street, suppossed to be a friendly tourist hot spot? She looked so uncomfortable and awkward without her phone as so many people her age seem addicted to, Someone please take this young girl and train her on the fundamentals of a thing called Customer Service. I could see that she has no understanding of how Happy Customers Who Feel Valued go hand in glove with Her Paycheck. Sweetie, your job isn't a place you go to to get pampered and feel good. The way you had your ass facing customers who needed help suggested to us that you wanted us to all go away so you can maybe text message your friends instead of working. You looked like you'd rather be on your phone than working. You don't like customers and it shows. We feel it. If you clocked in, you are on Kilwin's clock and you have a job to do. If you are rude to customers and make this into a "well the customer didn't ask me for this or that and I'm not gonna let them know it comes with it either" thing then you truly are a lazy millennial with a pathetic work ethic. It must be tough to scoop ice cream to people without the comfort of your phone in your hand, such a difficult job you have. As I walked out with my sundae, I honestly felt like dumping it . . . Just sayin' . . . read more

The best ice cream in Florida! Especially in Saint Augustine. They hand make their waffle cones- you see them being made as you enter the line and decide which dessert you'd like, ice cream, fish, or caramel apple. They don't make their ice cream in house, but it's from a local creamery. We tried their marshmallow fudge and chocolate peanut butter ice cream and they are so good. Not overly sweet, light without being airy, and super creamy and silky. The waffle cones are so fresh and flavorful; it really helps the whole ice cream experience. Next time we go back, we will try their fudge and caramel apples, but this is the only ice cream shop you need to stop at when in st Augustine. read more

Chocolate and ice cream gallery. This place is always packed. There are two different lines. One for ice cream and the other for everything else. There is always a line but for good reason. We stop here every time we are in St Augustine. My go to sweet spot. Carmel dipped apples, chocolate dipped pretzels, rice crispy treats as well as a variety of fudge and specialty chocolates. Not the cheapest. Most items priced by the pound so don't get too carried away. My favorite item is the caramel apple with peanuts. Yum! You can watch them make some the items right in front of you. Located on the busy St George street with lots of foot traffic. Stop by for a treat during your sight seeing adventures. read more

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If you don't already know about Kilwin's and you're walking along St. George Street, the wonderful aroma of the waffle cones is sure to lure you in. Ahhh... that sweet, wonderful smell! I love their ice cream and their fudge. It's always nice to have a cone to enjoy right then and there, and then grab some fudge to bring home. The particular Kilwin's is always packed. ALWAYS. It's in a touristy area, so that's to be expected. Sometimes it's difficult to even move around in here. I would have given 4 stars, but I took one away before the customer service here isn't the best. I guess the employees are tired from handing out probably thousands of samples a day, but it should be that hard to put a smile on. The Cast Members at Disney manage to do it (my husband use to work at Disney, so I know), so I don't see how it's that difficult of a thing to do... ya know... just smile and be nice. For those in a wheelchair, they have a side entrance that is wheelchair friendly. read more

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Great place for coffee, fudge and chocolates. when you walk in you are a hit with the aroma of sweetness. Nice light coffee to walk around with and you can buy the fudge by the half piece. I do wish they had a fudge sampler pack that my wife could either choose or have a prepackaged variety of flavors as opposed to being forced to buy multiple Half pieces. read more

Kilwins Ice Cream - Chocolate - Fudge - Fudge - Chocolatiers & Shops Near Me - St. Augustine, Florida

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Ice cream was very good. Service was quick. One lady tried to charge us for something we already paid for which was weird. It was crowded but good & clean. read more

Love going here you can smell the homemade waffle cones being made. As you walk in you see them making the waffle cones , they even have broken samples and broken peice in a bag for sell a must grab while you are there . Love the coffee , cotton candy ice cream . Homemade fudge to die for. It's a must stop by place while your walking and browsing Geroge Street . Every single penny you spend there is so worth it . One note if you get fudge and it's hot out make sure to have cooler full of ice to keep from melting. If your going to be awhile sometimes they will hold for you. read more

Ordered the St Augustine mud on a waffle cone and it was sooo delicious! It had the perfect consistency of vanilla, caramel and chocolate chips. I found out all their ice cream is homemade which is pretty cool. Highly recommend! read more

Stop and get this delicious caramel apple covered in milk chocolate and sea salt, it won't disappoint ... I should have had my man buy me two. read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - St. Augustine, Florida

Ok love this place fudge and ice cream. Tourists place with Tourists pricing. Unfortunately having kids working there not the best idea when it come to cashier who has an attitude.. kinda ruins the idea of getting ice cream as a treat for the kids and someone less then pleasant working.. read more

Oh the fudge! Service was prompt and friendly, establishment was cute and well maintained. They were happy to let our group try multiple fudge flavors, all of which were delicious. They had a promo where blocks were buy two get one free, so we all did that. If we hadn't just eaten lunch, I would have tried their ice cream, which others in the store were raving about. read more

I first visited a Kilwins in Vero Beach years ago and really liked their offering of sweets, chocolate covered items and assortment of fudge. I stopped into this location and it was good, although it didn't have the selection of items of the previous location that I had visited. The fudge selection was good and they had a few things like chocolate covered oreos, apples and a few other things that didn't really interest me. The fudge at Kilwins is fantastic and I ended up ordering a very small quantity of a few different flavors because they are extremely rich, which means I don't need a ton of it. The fudge was great and the best thing about it is that it doesn't take much to fill you up. If you're ever near a Kilwins, stop and get some fudge, you won't be disappointed with the quality or the variety. read more

Kilwins is absolutely delicious. Their ice cream, chocolate covered pretzels and fudge are great. I highly recommend the s'mores ice cream. read more

Kilwins Ice Cream - Chocolate - Fudge - Superman ice cream is SO good! - Chocolatiers & Shops Near Me - St. Augustine, Florida

Everything looked so good in here. We came in for ice cream though. They offered samples. I got a St Augustine Mud flavor, I think. It was vanilla with dark chocolate chips and caramel. It was delicious. I'd get it again. All of us enjoyed this place thoroughly! read more

I look like a bloodhound on the search for a critter every time I get close to this place. My family is highly embarrased as I begin to sniff and follow. The smell wafting from Kilwin's is incredible. It is as if Angels decided to create their own perfume, this would be it. The mixture of waffle cones being pressed, fudge and brownies being cooked and some nuts roasting with cinnamon and sugar create what I would call "The scent of Heaven". I swear you can't get a better aphrodisiac than this. God almighty. So aside from the smell the goods are top notch amazing. I especially am partial to those nuts. Lordy they are divine. Come in if only to bask in the amazing scent to the confusion of the employees as you say "Thank you but I am just smelling". There are two on St George's street. I never miss either. My backside can confirm this fact. read more

BEST ice cream ever. Hands down. My third time (all in different locations) and never disappoints. Totally worth the $$. read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - St. Augustine, Florida

Always a favorite to introduce to my out of town guests! We always go in just for the "smells" but leave with a cone in hand! read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - St. Augustine, Florida

The smell in the air as you're walking past is addictive! It sucks you into the store to buy a massive amount of sweet goodies. I was walking past with my family and immediately knew I needed to come in. It was a great decision! When you walk in, you are greeted by rows of candy apples, walls filled with boxes of chocolates, and freshly made fudge. Kilwin's also has ice cream with freshly baked waffle cones that smell like heaven. My grandmother and I decided to buy fudge and caramels. As for the fudge, there was peanut butter, plain chocolate, German chocolate, and much more. We bought a combination of different flavors to sample. And as for the caramels I selected a box of sea-salt caramels that looked irresistible. The only downside for me was that it was a bit pricey. Other than that I really enjoyed my experience at Kilwin's. read more

Kilwins Ice Cream - Chocolate - Fudge - Sea Salt Caramels - Chocolatiers & Shops Near Me - St. Augustine, Florida

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Very disappointed today. Burnt waffle bowl Burnt chocolate fudge Not their best day. Especially considering how far we traveled. read more

See the other review. I walked in. I walked around. NO one greeted me. Looked up. Or acknowledged me. I walked out. I do not recommend. read more

Ice cream was delicious, and service was great. Nice little spot in the heart of St George

I am not sure if they do it on purpose, but every time you come a few yards around this place, you smell the sweet smell of chocolate permeates the air, it is simply fantastic and inviting. So go ahead, I dare you, I double dare to go into this store and not walk out with some great chocolate creations. The service is cheerful and they will gladly take the time to explain anything about any of their products. If you find yourself here in the middle of a hot summer afternoon, you must - must - must have some of their outstanding ice cream. Pick a flavor, any flavor, unless you are allergic to ice cream you will be guaranteed an awesome experience. This time we bought some thick slices of chocolate, double chocolate, German chocolate and milk chocolate. I will live amongst chocolate heaven the next couple of weeks. My life is good !!! read more

This place is always packed! I love coming here and sampling the different flavors of ice cream, they have plenty to choose from and they are all uniquely flavored and unlike anything I would ever be able to get from the frozen section in the grocery store! Their waffle cones are great but I do wish they made them fresh to order, I think that this would be the only dessert place I would go if that was the case. I have never gotten anything from here besides the ice cream but my husband has purchased the chocolate covered pretzels and apples and they were not as fresh as I feel they should have been. Ice Cream, I give 6 stars. Waffle Cones-3 stars All other desserts-2 stars. read more

Even though the shop was extremely busy when I last visited, the line went fast! I love just walking by and smelling the fresh waffle cones and chocolate concoctions! My favorites are peanut butter chocolate ice cream and the giant soft caramels. Always a must after a day of shopping downtown. read more

Smells amazing walking past it and certainly makes you go inside. Everything is so tempting but really expensive. I've spent days buying their apples and I'm running out of money. I purchased the chocolate espresso beans and they are very good but not when the two separate! Overall would go back occasionally. read more

What a treat this place is amazing and the ice cream to delicious! The service was wonderful and you can taste till you have found the perfect flavor! read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - St. Augustine, Florida

We tried to give this place a second chance but had another bad experience! Very rude immature employees that either need better training or a mature older supervisor there at all times. This is what happened this time! 1. First a lady was complaining because she ordered coffee with half and half (cream) and the girl working thought she wanted a half cup of coffee. So the lady kept explaining she wanted a full cup and the girl worker was so rude and was arguing with her saying well that's not what you said!!! She completely did not know that half and half was cream and no one wants to pay $4 for half a cup of coffee!! The "manager" came over to see what the fuss was about but instead of remedying the situation just kept arguing with the customer and defending the girl worker just saying she was confused she didn't hear you. Wow! Why didn't she just apologize and get her a full cup of coffee. Then it would have been over. Her tone was very rude and she should never be called a manager!! Then these older ladies were upset because they were trying to pay while the worker and "manager" were arguing with this lady over a half cup of coffee. So they got into it. Then we were finally helped by a young girl standing in front of us. No hello. No smile. No can I help you. She literally did not say one word to us and seemed bothered we were asking her for ice cream!! What a hot mess of a place solely because of staff!! We will NEVER go here again and tell everyone we know to STAY AWAY! Rude rude rude!! read more

There are two on St George Street. The one closest tithe park always has a line. But, there is a lot to look at while waiting in line. I had one scoop of Mexican Chocolate with cinnamon on a waffle cone that you can watch being made while standing online. I don't usually eat ice cream but it was tasty and the cone fresh. They have a variety offal its and if you ask and you can get samples to help you decide. I purchased a box of chocolates but did not buy any for myself. So, this review is solely on one scoop of ice cream. The ice cream was creamy and I enjoyed the flavor. I think the standout was the fresh waffle cone. Would I go back? For someone who doesn't usually eat ice cream this was a "done it-been there for me. Obviously with the long lines for others it is a magnet. read more

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Stopped in for ice cream... when you walk in it smells absolutely Divine! You immediately smell them making a homemade waffles for the waffle cones & bowls...They make their own ice cream as well as chocolates, fudge & other goodies. I did find a getting some fudge maple walnut, chocolate Walnut & peanut butter. Each more delicious than the other... as far as the ice cream I got a 2 scoop wafer cone of pistachio Walnut & maple walnut. It was 2 HUGE scoops was around $6.00...Both good but preferred the Maple Walnut over the pistachio which doesn't usually happen. It was not a hard today at all and the ice cream was it really soft. Otherwise I would definitely return. There are two locations of the store on George Street read more

Kilwins Ice Cream - Chocolate - Fudge - Sign on ice cream case - Chocolatiers & Shops Near Me - St. Augustine, Florida

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customer service here is a joke! my boyfriend and i was walking around one night exploring st. Augustine. as we were being tourist we saw people eating ice cream which made me want some. i'm a huge ice cream addict, any time of the day. if its strawberry cheesecake then my mouth is salivating! so as i was determined to find this place which we did. kilwin were busy but nothing too crazy. so my boyfriend and i were standing there for awhile staring at the ice cream flavors waiting to be asked if we needed help. i looked at three staff members stand around. just looking at us. then two girls [customers] came shortly after us and got served before us. so my boyfriend asked one of the staff to help and this female staff started to engage in a conversation regarding my boyfriend's camera instead of helping us on our order. i was quite disappointed on the service. the ice cream was overpriced as well. they didn't have strawberry cheesecake by the way. so i ordered something else that i can't seem to recall at the moment. we overheard other people in there complaining about the service as well. they sell chocolate and candy apple and other goodies for those who have a sweet tooth. read more

The best ice cream I have ever had. Everytime I make a trip to St Augustine (every few years), i have to stop here. Everything is made fresh and it smells so good. The waffle cones are amazing. read more

My 12yr old liked his chocolate chip ice cream this sunny, warm day, and my wife and I thought their caramel dipped apple with chocolate and sea salt was very good. Consider stopping here to get your sugar-fix. read more

$ 32.95 a pound for chocolates. No thanks. Very polite staff. But if you don't offer a sample, why would I pay $ 32.95 a pound for chocolate. Sees will be at the malls soon, I'll wait. read more

Chocolate treats were amazing! We had the dark chocolate sea salt apple. The lady with the super short hair was such a sweetheart! I didnt get her name though. She made a great mocha latte. read more

Such a cute spot! My family and I were meandering around St. George street while on vacation, when we caught a waft carrying the most delicious scent of freshly made waffles. We followed the scent-trail and arrived at Kilwin's. This shop is like a little fairytale chocolate emporium. Upon entering, the first thing you'll notice is a miniature railroad line above your head, which circles around the store. My kids loved watching the little toy train make its way around the shop! They sell ice cream scooped into their homemade waffle cones, as well as Kilwin original chocolates. There's a wide array of chocolate bonbons, which can be purchased a la carte, sitting behind a large glass display case. There's also boxes of ready packed chocolates for those who don't want to undertake the difficult task of selecting just a few! Of all the offerings, my kids ordered chocolate ice cream in waffle cones (which they loooved, but were unable to finish bc the cones are huge!), and a few bonbons--each one more delicious than the last. This place is truly a gem waiting to be discovered, nestled among the endless throng of souvenirs shops on the historic boulevard. Check it out! read more