I reserved an Explorer (or similar size) vehicle on the Enterprise website for an eight day rental…read more Two days later I received a call from the Okemos location telling me they did not have a 7 passenger vehicle for me. Nor did they or any other location in the Lansing area have a mini van or larger SUV. They offered a Jeep Compass or Nissan Rouge for 3 full size adults, one with mobility issues, luggage and a wheelchair. There was no way we, the luggage and a wheelchair were going to fit in a Compass or a Rouge. No other action was taken, or offered, by Enterprise corporate or this location except asking if I wanted to cancel the reservation. Which I did as none of the offered options would work for our situation. Extremely poor customer service and zero help with the problem. I wish I could give a ZERO star review.

Literally the worst rental car location I have been to, they cannot fulfill a reservation if their…read morelife depended on it. Will the guy that answers phones, is a joke and would assume cancel a reservation then actually resolve mistakes they made on their end,THATS LITERALLY WHAT HE SAID. Then he cancelled my Xmas resevation and acted like he really got me lmao. Like I can't just drive my vehicle? Well here ya go little guy. Youre just plain rude and should be kept away from customers, idk how he has a job. I'm assuming that's why he vacuums cars and answers phones for a living. I have rented from this place NUMEROUS TIMES and they have botched or last minute changed my vehicle to whatever I can't use almost every time. Go anywhere else or you won't get your vehicle

Reservation at 9 am, showed up at 8:30 expecting to wait till 9 and was told I would have to wait…read moretill 9:30 for a car. After 50 minutes of waiting I watched her give my economy car to a friend who showed up, THEN suddenly she has a vehicle for me, one that was sitting in back since 8:30 am. Has the audacity to up-charge me for a large SUV when the rates are GUARANTEED ( I requested an economy car) when you make the online reservation. Discrimination is illegal, so is bait and switch. Beware when you go here as things are not what they should be and double check your receipt for fraudulent charges. 1 Star is two more than this place is worth. If you need to rent from Hertz go to the Airport, the prices are usually cheaper and the service is professional.

This place is awful! My primary vehicle had engine problems beginning June of last year, I had to…read morerun a vehicle from Avis Michigan Avenue location from June to July of this year. my primary vehicle had engine problems beginning June of last year, I had to run a vehicle from Avis Michigan Avenue location from June to July of this year. The vehicle that I got the vehicle that I got from Avis was a Chevy Malibu. Avis refused to do any maintenance on the vehicle, the vehicle was in need of new tires brakes. It had a coolant leak. It was unsafe to drive from Avis was a Chevy Malibu. Avis refused to do any maintenance on the vehicle, the vehicle was in need of new tires brakes. It had a coolant to drive Yet every time I went to Belle tire who they use for service repairs are always declined, I was told this was common for Avis. Belle tire who they use for are always declined, I was told this was common for Avis. In April 2025 I was given a new rental vehicle and it was rolled hard and put away wet for like a better words, it was a Ford Mustang and have been repossessed according to the manager, Nick. The vehicle needed new tires there was extensive damage on the body debts on vehicle yet this is what I was given to drive Avis was aware that I had to use them so they didn't care what they gave me. The vehicle had not been inspected. It was not safe to drive and thankfully I was able to get rid of the vehicle July of this year. I returned the vehicle after hours after telling Nick the manager I was returning it only to find out upon checking was charging me $808 for I have don't know what. I'm assuming they charge me for the damage that was done to the vehicle yet when I got the vehicle the manager Nick was aware of the damage and he said it was noted. was charging me $808 for I have don't know what. I'm assuming they for the damage that was done to the vehicle yet when I got the vehicle the manager Nick was aware of and he said it was noted. if you are in need of a vehicle etc. do not use Avis. I paid them over $12,000 over the last year and drove a vehicle that was unsafe every time they know that you need them that you're in a bad situation and they will not give you a reliable vehicle, they will make sure you pay on time or threaten to take the vehicle, but as far as maintenance that is not going to happen. For your family sake, do not use work or anything along that line the will be you. They will not do anything to help you. They simply take your OK I'll pay this money. It's a bad situation but I'm getting a new vehicle. No, you're not they will give you a vehicle specifically sent to Uber gig workers. You're not getting a nice new vehicles that a regular customer receives. You will get a discount on your weekly rental, but the vehicle is hard put away wet the vehicle I had we're not safe to drive. I would not have them as my personal vehicle and I would never drive my personal vehicle. Brakes and and coolant leaks. This place is awful, awful awful please for your sake. Do not rent from them. If you're using it you will regret it. Thankfully, my credit card comes with fraud protection and my account has been credited for the $808. They charge me keep in mind. My weekly rental was only $290 per week. I returned the to the location where they came up with this other fee is ridiculous. I know they're trying to charge me. To the vehicle yet they gave me a vehicle that was unsafe to drive that had not been inspected. All they did was check back in and tell me to come get it. The vehicle was not safe and I'm so glad I don't have it anymore. It smelled like cigarette smoke. There's a large burning hole the back tires needed to be replaced and the vehicle only had 17,000 miles when I got it again. It has been repossessed according to the. This place will put you in a if you're using it for gig work, be careful you don't need a customer reporting that the vehicle was unsafe. I never felt safe in the vehicle I from them. What a joke what a joke what a joke Nick manager I'm not being personal when I say I'm stating a fact how in the world do you try to charge me when you know the vehicle was rolled hard and put away wet when you gave it to me it was and I hated driving thankfully, I was able to get rid of the vehicle and have my own vehicle to drive.

we needed a large vehicle for our trip to Maine that could fit five adults with a go chair and…read morewalker for my handicap mother in law. We booked it online and before our pickup date, we clarified it with Avis/Budget (Juston). Juston went above and beyond helping us from start to finish. our trip was amazing and I believe it all started with the wonderfu help and service we received from our Avis/Budget rental off Michigan avenue in Lansing. Someone give that man (Juston) a raise. Thank you for a wonderful experience. The Smiths.

Rude and unprofessional. We ran a little late (45 minutes), so our car was given up. No call, no…read moretext, no nothing to inform us this. Blame placed entirely on us and were told we cannot get any cars here and to go to another location. Of course they can't help with booking something elsewhere. Will never use enterprise again. Poor management with no care at all for the customer. Sorry we did not call when running late. Why didn't you call either instead of blaming the customer only when we were nothing but polite.

The people here were so nice and helpful! I had been given a rear wheel drive car at O'Hare and…read morethen a storm rolled in. Driving in the snow in that Chrysler was...tricky. This location swapped cars with me in 30 minutes, super helpful, all good. Thanks guys!

Came in to test drive a vehicle and they couldn't find the keys. They told me if I sat in the…read morelounge and waited that they would bring the keys instead I sat there waiting for 20 minutes while the guy that I was talking to started helping another couple so I just walked out.

Read this before buying!!…read more My pregnant wife purchased a 2019 Porsche Macan from Serra Auto Campus (Porsche Okemos). From delivery, the vehicle showed funky engine behavior, which quickly worsened and resulted in a catastrophic engine failure. Despite being informed of the situation and the circumstances, the dealership declined responsibility and was slow to respond. As a result, my wife has been left without a safe and reliable vehicle. I have documented the full timeline, evidence, and communications related to this matter at:https://SerraAutoEngineIssue.com This case is currently under review by the Michigan Attorney General. Updates will be posted as they become available. The following individuals were contacted and made aware of the facts, documentation, and timeline related to this matter during attempts to seek resolution - but without success. * Jake Walker -- Client Advisor who handled the sale of the vehicle * Michael Spencer -- Service Advisor listed on the pre-sale inspection documentation * Patrick Knechtges -- Technician listed on the pre-sale inspection documentation * Chris Shade -- Dealer Partner * Matt Serra -- President, Serra Auto Group (notified) * Joseph O. Serra -- Chairman, Serra Auto Group (notified)

My 2014 Yukon's Oil pump went out one night on the highway while traveling & had tow truck take to…read moreDoc's automotive. Found on yelp. 1st thing they did was a complete car inspection charging me $100. They then decided it was my oil sensor, but it wasn't, that was $200. They flushed the break system on my approval for $100 but only took the fluid from reservoir and replaced. When this place says flush, its just a reservoir fluid replacement; beware. The manager quoted $1999, I agreed but after he started said he needed another $225 for gaskets, he took $100 off. Overall, the Oil Pump work finally completed was done well thus far, but getting there was expensive and deceptive.

Super quick and speedy service no appt needed. Went there for an inspection and they were able to…read moreget me right in and tell me my brakes needed changed first!

My son's car quit running at a stop and I had his car towed to Firestone. I told Garen that it is…read moreeither an electrical issue or alternator. They did a complete vehicle inspection plus which recommended about 1k worth of work. They did find very low oil so I paid for the inspection and oil change. Car quit running again later that day after they were closed and would not start. I called back the next day and asked Brandon if they could change the alternator and he said they absolutely could do that work. Brandon calls me back and said that they could have done a more detailed inspection (not offered to me) and that he spoke to Garen (his day off so I couldn't talk to him). I think that this meant they could have found the problem? Anyway I said regardless I would like them to replace the alternator and Brandon said there is something on the tech recommendation to take it to the dealer. So, instead of fixing my car, they would rather just charge me for an inspection and an oil change and a new set of tires (if I said yes).

Nice guys here. They do cheap $10 vehicle inspections, so it's great if you want to buy a used car…read more They are a bit more expensive than smaller mechanic places, but they also have set prices, so you won't be cheated. They also have more garage space, so you can get a quicker time. Shout out to the redheaded mechanic. He was very nice and explained everything in detail. Some shops will not even let you into the garage and try to get you to repair parts that aren't even worn.