We stayed in the Spring Meadow suite for a one night get away and it was the best experience ever…read more Al and Paul were exceptional hosts and even Yogi (the dog) was super friendly. The room was clean and comfortable. The breakfast was delicious and cooked fresh. Al even showed us around a bit before we left. We will definitely be back to stay again.

Went for my husband's Birthday. Had a wonderful stay, in the Great Lakes Suite. Breakfast was…read moredelicious, and Al was a wonderful host. We will definitely be back in the future.

I came to Michigan unexpectedly due to a family emergency. I arrived late at the hotel, past…read more9:30pm, and had hoped to just get to my room and go to sleep. The first room I was given had hairs everywhere on the sheets, dirt smudges on the covers, and disgusting skin flakes everywhere. The second room I was moved to had hairs everywhere and little spiders in the sheets (see attached picture for one of the spiders I saw). I went down to the front desk and asked if house cleaning could change the sheets, or if I could be moved to another clean room. The front desk lady told me they had no house cleaning on staff at that time, and that she did not want to go up to the rooms and make sure the next one I got was clean. She then recommended I go somewhere else to spend the night. Management has refused to provide a refund, even though I did not spend the night and was essentially told to go somewhere else by their own staff. I will be disputing the charge but wanted to warn people of the service they may receive while they are here. I had an absolutely awful experience, am still trying to get my money back, and will never visit this location again.

I made a reservation on November 12 at 10 AM. I'm from out of town and didn't know the location…read more When I drove to the hotel, it wasn't what I expected so I called the front desk and asked if I could cancel my reservation without a charge. I was told it's fine to cancel. Don't worry about it. Cancel my reservation at 12 o'clock. Now on January 29 I receive a charge on my credit card for my room stay and late cancellation. Called the hotel and the representative I spoke to was very nice. She said that she was given orders to tell everyone that's company policy and no cancellations are allowed before 24 hours.

Friendly welcoming staff. Clean well appointed room. Kitchenette and plenty of coffee. Convenient…read morelocation. Great find.

From the owner: We are a small 8 unit motel that serves the price conscious traveler that is not going to use a…read moreswimming pool, workout room or spa. We do not believe charging extra to include a "free" breakfast is a bargain for our guests. We are included in auto club travel books and rated a Diamond when we paid for our listing.

Shaun (front desk) was very accommodating. He put aside items that we left behind (for three weeks)…read moreand had kept them for us upon our return. The staff is warm, friendly and very helpful! Definitely would recommend

I have stayed at this hotel 3 or 4 times now and neither times before this stay have I ever seen it…read morethis dirty. There is dust and dirt all along the hall and in my room. There was candy wrappers, hair and some type of worm( dead) behind the bed. The cover on the beds were old and need to be updated. There was something all over the smoke alarm on the ceiling and the carpet was all stained I had been up for 20 hours and was exhausted. I always travel or stop and buy Lysol and Lysol wipes so I ended up spraying the whole room down and wiping the bathroom all down door knobs TV. For the price I paid for this room because it was graduation weekend so you always mark up the room. It was not worth what I paid wasn't even worth the regular price. It was room 314 that I stayed in so disappointed and will not come back again.

Nice place to stay. Was here for a couple days for a work project and enjoyed the space. Area was…read moresafe. Room was clean. HVAC was very comfortable and bathroom was spacious. Love the walk-in shower. Nice weight room also. Only complaint: my project finished early and they charged me a half a day Fee to get out a day early.

Brand new, beautiful, and excellent in every way!…read more We had a meeting here, and the staff was wonderfully accommodating. I check into a lot of hotels, and the front desk are stellar. I wish I recalled the gal's name, I think it was Angie. Courtyard is the best for business travel! Their onsite restaurant has enough choices if you don't want to go out for dinner. Excellent hotel - I wish all my corporate travel was like this one!!

I love the English Inn and the biggest reason is that it is unique, quiet, and very scenic. Several…read moreof my children were married there and we were fortunate to rent the entire Inn to host the wedding couple, family and friends. When I need a sabbatical to write, this is where I go. It is my very safe place where everything is delicious and pleasant and evenings on the little porches with a glass of bourbon are the best for evening meditations. However, when recently I called to make a reservation, Joann kept telling me over and over again that every room was the same. When I tried to reply that I didn't feel that way as the decor, the view, the sound, being handicappable, etc. made each cottage unique. She consistently interrupted me to tell me all the rooms were the same even though I mentioned I had been there several times and have seen that they are not, delightful in their own way but she was not to be dissuaded. She couldn't tell me what the two rooms available even looked like. It's a shame that such a beautiful place has this kind of representation of its rooms and grounds when calling to book a room for a period of time. If I wanted a room that looked the same as all the others I could have called a chain hotel company at a considerably lower price point. Please don't sell this place short. The food is fabulous (I believe I have tried everything on the menu), the martinis are fabulous, the service was friendly, professional and yes, fabulous. Despite the attitude, I look forward to my next visit. I'm giving this a five star based on all my prior experiences NOT on the latest conversation when I booked my most recent stay. That was less than 1.

I just went there for our annual Sorority Christmas Dinner Party. The Holiday decor was very…read moreBeautiful. The Room that they put us 8 in again was sweet.., but they didn't light the Fireplace this Year & the Dinner table was set with a stark white Linen tablecloth - with nothing Festive on our table ... just flatware & napkin & water glasses. We all entertain a lot & noticed they didn't bother to make our table look inviting or Festive. The Staff is polite & friendly. However sadly... for the last 4 years I've not been served a decently cooked meal there. I tried their Duck this time hoping it would be good. It was not good. They served it with about 3 bites of some kinda veggie & a wee few bites of potato & what they called a serving of their Duck - which comprised of 2 tiny pieces. One inedible piece was the "dried up end" of what looked like part of the wing & the other piece was a very small 4x2 inch slice of Duck - which when cut was 3 small bites. Really? It was also the worst Dinner ever. I've tried a couple other items in their Menu & the 1 piece of my Chicken Breast Dinner was so dry I couldn't cut it - so I ate the sparsely served potatoes & dinner roll & side salad. Another time I ordered a medium cooked Prime Rib & was served a medium "bloody" rare - she took it back to the kitchen & they microwaved it. After everyone else was done eating - it was then served to me barely warm & it was an unappetizing grey colored - rubber piece of meat that also was so tough even the Waitress couldn't cut it. So I sent it back. Again... I had no Dinner - just a cup of French Onion soup & dinner roll & side salad... they still charged me for the Dinner even though I was not served any Prime Rib- weird. They are still being cheap & not placing a bread basket on the table - there's usually at least 8 of us & other years we've had 10 or 12 attend our Holiday Dinner. A Waitstaff person walks around the table & places 1 small dinner roll on each of our plates. We've all ordered Cocktails & always have had a long wait for our Dinners to be served - so a nicely filled Bread Basket or tray of complimentary relishes - would be nice while we enjoy our drinks & visit. It wouldn't be that expensive to offer considering the meals are over-priced. The Desserts were ordered by all of us & were tasty but very tiny servings for the price. The bathrooms were clean this year so that was nice. I really do wish the food was better cooked & had more substance because it looks like we're going to be there next Year... as traditionally the majority of the Sorority Chapter chooses to go there for the ambiance - which is lovely. The pretty Bar area downstairs is cozy but small & I heard the Bar food in there is good. The English Inn is sadly still NOT handicapped accessible & the food is usually not hot as they have to walk down a flight & a half of stairs to get to the room we're dining in downstairs . An Elevator would be a perfect addition & such a nice Amenity for the Guests to have to use while staying & dining at the English Inn.

Highly recommend this Residence Inn! I have been staying here for years and frequently at times…read more Clean rooms, very friendly and attentive staff. Some of the nicest people work here and Mary is the most special and kind. Very comfortable rooms and a large gym. Great parking and close to campus. The only suggestion is to have more variety at breakfast, including some fresh fruit. It would be nice to have hard boiled eggs and regular cheeses. They do offer make your own waffles, eggs, a protein, yogurt, bananas and a good variety of cereals and toppings. This is definitely a great place to stay!

Not sure if housekeeping decided to skip out halfway through the job, but there was old food left…read morein the freezer. The freezer itself stunk because there was fish in there. The stainless was gross. Think scummy, fingerprints and streaks galore. Luckily, the bed looks clean. The bathroom wasn't too bad. Glad I don't need to use the kitchen and I'm only staying one night. If anyone wants a pizza, some rice, cakes, fish, cakes, or dumplings stop on by.

Sorry forgot to take pics…read more.. Stayed at this holiday inn express for the first time. After al what's not to like, free breakfast and cinnamon rolls in the morning. It's conveniently located at Jolly and Okemos Rd right off I96. You have plenty of restaurants nearby and a Dunkin or Starbucks depending what you prefer. The hotel was very clean and smelled clean. The staff were very friendly and helpful when asked anything. The room was clean and no issues were noted. The window was very large to look out and was actually able to enjoy the sunrise view from my room. The bathroom is large and the water pressure was very good, iykyk. The beds were comfortable and the tv was a smart tv so you could log into all your apps to watch tv. Only complaint was they only had like 12 stations and we could not watch Sunday night football... All in all this place was very nice. Also has an indoor pool, nice fitness center and a laundry room for guest. If you need a place to stay around Okemos or east Lansing this is a good spot.

A very nice Holiday Inn Express property. The hotel overall is quite brand new - I think it opened…read morein 2017, and it is located in a nice area of the Lansing Metro area. Easy access off the interstate freeway, and the surroundings near this hotel are great. Plenty of food options and other stores nearby. Michigan State University is also not too far of a drive away for those staying here for such purposes. Very friendly staff and clean, modern, spacious rooms. Be aware though that sound travels very well in this hotel - so be mindful of any noise you might make in your room. I did have some noisy neighbours nearby while here and I could hear a lot of what they were saying and doing. This is not the hotel's fault in any way though - that kind of stuff can happen anywhere. I'd happily stay here again. My stay here was very comfortable.

This hotel had the most horrendous smell...old smoke, pet, b.o. The windows don't open so no…read moreventilation. We had to go to the nearest Family dollar and buy baking soda and lysol oder elimator. It was the only motel in the town my child lives in for 20 miles. The wash cloths were grossly stained (we bought new of them too). They do not keep the refrigerator plugged in so it will not be cold when you get there and neither the air/heater on. If you are gone from your room for more than an hr they will come in and turn off the heater/cooler. We came back to a freezing room at the end of the day. I would steer clear of this motel, a 20 min. drive to anywhere else would be better and what we will do next time. Don't let the outside deceive you, it's the only thing that looks updated and kept up.

Great Inn. Clean, comfortable, cozy and great location!…read more Staff welcoming and kind. Rooms decorated with home like atmosphere and very clean. Will stay here often. Highly recommend! Just off 69 hwy and close to convenience store and fast food. Diner and Sports Bar all walking distance. One of those jewels you're glad you found!

Super nice hotel. Very clean and accommodating. I didn't use the pool or anything. I loved their…read morepillows. Friendly staff. There wasn't a comforter or thicker blanket on the bed, I called the front desk and they brought me one very quickly. No problems or complaints. Very close to several restaurants and anything else you might need.

The hotel staff is very friendly but I must say Jerrilynn who works in the kitchen is very nice and…read morehas great customer service. We always knew it was her that set up the buffet, you can tell when people care about others and like what they're doing! She was very attentive to everyone in the dining hall. And made it a point to make sure we had everything we needed and on our last day she said it was a pleasure making breakfast for you all! And wishes us a safe trip home! What a wonderful person she is! In My opinion Staybridge is blessed to have her!! See you all the next time!