This place is awful! My primary vehicle had engine problems beginning June of last year, I had to run a vehicle from Avis Michigan Avenue location from June to July of this year. my primary vehicle had engine problems beginning June of last year, I had to run a vehicle from Avis Michigan Avenue location from June to July of this year. The vehicle that I got the vehicle that I got from Avis was a Chevy Malibu. Avis refused to do any maintenance on the vehicle, the vehicle was in need of new tires brakes. It had a coolant leak. It was unsafe to drive from Avis was a Chevy Malibu. Avis refused to do any maintenance on the vehicle, the vehicle was in need of new tires brakes. It had a coolant to drive Yet every time I went to Belle tire who they use for service repairs are always declined, I was told this was common for Avis. Belle tire who they use for are always declined, I was told this was common for Avis. In April 2025 I was given a new rental vehicle and it was rolled hard and put away wet for like a better words, it was a Ford Mustang and have been repossessed according to the manager, Nick. The vehicle needed new tires there was extensive damage on the body debts on vehicle yet this is what I was given to drive Avis was aware that I had to use them so they didn't care what they gave me. The vehicle had not been inspected. It was not safe to drive and thankfully I was able to get rid of the vehicle July of this year. I returned the vehicle after hours after telling Nick the manager I was returning it only to find out upon checking was charging me $808 for I have don't know what. I'm assuming they charge me for the damage that was done to the vehicle yet when I got the vehicle the manager Nick was aware of the damage and he said it was noted. was charging me $808 for I have don't know what. I'm assuming they for the damage that was done to the vehicle yet when I got the vehicle the manager Nick was aware of and he said it was noted. if you are in need of a vehicle etc. do not use Avis. I paid them over $12,000 over the last year and drove a vehicle that was unsafe every time they know that you need them that you're in a bad situation and they will not give you a reliable vehicle, they will make sure you pay on time or threaten to take the vehicle, but as far as maintenance that is not going to happen. For your family sake, do not use work or anything along that line the will be you. They will not do anything to help you. They simply take your OK I'll pay this money. It's a bad situation but I'm getting a new vehicle. No, you're not they will give you a vehicle specifically sent to Uber gig workers. You're not getting a nice new vehicles that a regular customer receives. You will get a discount on your weekly rental, but the vehicle is hard put away wet the vehicle I had we're not safe to drive. I would not have them as my personal vehicle and I would never drive my personal vehicle. Brakes and and coolant leaks. This place is awful, awful awful please for your sake. Do not rent from them. If you're using it you will regret it. Thankfully, my credit card comes with fraud protection and my account has been credited for the $808. They charge me keep in mind. My weekly rental was only $290 per week. I returned the to the location where they came up with this other fee is ridiculous. I know they're trying to charge me. To the vehicle yet they gave me a vehicle that was unsafe to drive that had not been inspected. All they did was check back in and tell me to come get it. The vehicle was not safe and I'm so glad I don't have it anymore. It smelled like cigarette smoke. There's a large burning hole the back tires needed to be replaced and the vehicle only had 17,000 miles when I got it again. It has been repossessed according to the. This place will put you in a if you're using it for gig work, be careful you don't need a customer reporting that the vehicle was unsafe. I never felt safe in the vehicle I from them. What a joke what a joke what a joke Nick manager I'm not being personal when I say I'm stating a fact how in the world do you try to charge me when you know the vehicle was rolled hard and put away wet when you gave it to me it was and I hated driving thankfully, I was able to get rid of the vehicle and have my own vehicle to drive. read more

we needed a large vehicle for our trip to Maine that could fit five adults with a go chair and walker for my handicap mother in law. We booked it online and before our pickup date, we clarified it with Avis/Budget (Juston). Juston went above and beyond helping us from start to finish. our trip was amazing and I believe it all started with the wonderfu help and service we received from our Avis/Budget rental off Michigan avenue in Lansing. Someone give that man (Juston) a raise. Thank you for a wonderful experience. The Smiths. read more

Avis Rent A Car - Car Rental Near Me - Lansing, Michigan

Horrible customer service, they got away with my money without giving me the service. I travelled to Michigan for an event and got a car rental for 5 days from AVIS. The car only took me from the airport to the hotel the Wednesday afternoon I got there. The next morning, Thursday that I wanted to go to the event I went for, the car would not open. They kept me on the phone for so long that I had to get UBER (it was a miracle that I was not late to the event because Jackson, MI is a small city and it's not that easy-to-get uber on time). Later that Thursday, I was back and forth with customer service, and they eventually sent someone to come open the car. After opening the car, the car would not start. They told me they could get a tow truck and l will ride with it to Detroit Michigan which was an hour away to return the can and get another car and drive back, at this time it was 7:30 pm. The other option was to get me a car at a closer office Friday morning which I agreed to. Come Friday morning, it was another story and no car was available. They later sent a tow truck to pick up the car that would not work and I never got a replacement car. It was such a traumatic experience in a city far from home that I did not know anyone. On getting back to California, I requested for a full refund and each time I was transferred from one unit to the unit, it was very frustrating and eventually they said they are not able to refund the money but rather sent me a bill for the tow truck. I have never had such a terrible experience in my life. I am definitely not going near AVIS anymore. read more

Dirty, dinged up, crappy car and poor customer service all for top dollar. All around a solid disappointment. Never again.

This location does not know how to provide good service. The rental agents are rude, and unprofessional. I rent from Budget monthly and am treated like they are doing me a favor. I had to leave town unexpectedly to check on my elderly mother because she is only in her city as it's locked down for the covid virus. I requested assistance with the rate. The rate was $400 higher than it would've of been the following day. I was hoping that they could match the rate that would apply the next day, so that my travels would not be delayed. I was told no, and my attempts to ask for an exceptions was met with a not so sneaky eye roll. I rent from budget every month to support my travels. I'm constantly annoyed on a regular day, that asking them for help is a burden, and not an attempt by then to reward REPEAT business. Any accommodations I manage to receive is presented as superior service, when in reality it's what customer service should always look like. I do not recommend this company or this location to do business with. I could get past the ridiculous rules, if the professionalism and helpful attitude was displayed by their staff. There are so many businesses suffering in the Lansing area due to the restrictions that were applied to support public health. This location seems to take for granted the fact that they are open and that their ability to stay open is a privilege. Being supportive of customer needs (always, not just during a crisis) would be a sign that they're community partners. Instead of workers that can't be bothered by something trivial like going above and beyond the call of duty. My opinion is that this location and the Budget brand is not an essential business during these times, because they are not providing the needed service required to manage this crisis. Additionally, I am reporting them to the state for price gouging. There should be no reason that a rental rate is $400 difference from one day to the next. Especially for the sane model car. If Michigan is expecting our community businesses to step up while the citizens try and take care of their loved ones, Budget is failing miserably!!!! Try a DIFFERENT company for your rental needs if you want to give your hard earned money to someone that considers you a valued customer. PS. Stay safe out there!! Sincerely, Repeat customer that's tired of being undervalued! read more

I made a reservation the day before, and 30 minutes before I'm supposed to be there to pick it up, a RUDE lady called and said we don't have any cars available for you, then HUNG UP. Absolutely blew my mind how rude you treat you. Will not ever try to rent a car from here again. read more

Efficient and quick. Car was ready on time and super clean. No frills but got the job done. Would use them again.

This Avis Location is the fastest most efficient rental company I've experienced. The associates are fast, polite and accommodating to customers especially frequent/loyal customers like myself. RS2 Rocks!!! If your gonna rent a car in Lansing, go to Avis on Michigan AVE!! I recently voiced a complaint here concerning another Avis establishment (at the airport) about how unpleasant my experience was. So bad that I decided on that day to take my business elsewhere. Adam who was understanding and empathetic about my experience with Debbie Bernier and her associates at the Airport Location, went beyond the call of duty to regain my trust with Avis and to retain my patronage. Hats off to the boys on Michigan Ave!! I'll see ya next weekend!! read more