Car was fine. (Base model). Nothing to generate a 4 star or higher grade but it was fine…read more The 3 star goes to the counter staff when I picked up the car. Hard sales pitch for multiple extras. We were in a hurray and needed to get on the rode for a long trip. The last thing I wanted was the staff to ask me question after question to add on additional items/cost to the bottom line. I almost walked away. If I can avoid this aggressive, hard style sales pitch next time I will try to avoid Avis. Also, a couple days before I picked up the car I called the Lansing, Capital City Airport Avis desk with a few questions. They were snooty and short with their answers. Not pleasant. Not helpful. Made me instantly regret going with Avis.

I was pressured by the agent (possible supervisor or manager as she was training new staff at the…read moretime) to keep a significantly damaged rental car with so much damage to the bumper that I was worried the hood would fly open on the freeway, or the bumper would fly off and kill someone else on the road. I informed her I was driving cross country to Denver and asked if it was safe for that and she assured me yes, it's just some cosmetic damage. That was false. The previous renter hit a deer with it. I have pictures of the deer fur that was still stuck to front end of the car. I took it home for two hours before returning it out of an abundance of caution. I understand that they were fresh out of cars with no replacements, but that is NO EXCUSE for jeopardizing the safety of customers and other people on the roads. When I returned the car, she insisted that she looked at the car and that it was safe to drive - despite not being a mechanic herself, or being able to confirm that an actual mechanic had inspected the car before it was rented to another customer. She gave me some song and dance about cars moving around from location to location when asked if it had been inspected. When asked to provide a report saying the car was safe to drive she showed me the previous renter's insurance claim number, thinking that was enough to convince me. Then she told me to drive it over state lines and exchange it in a state that wasn't experiencing a rental car shortage. Thankfully Avis fully refunded my money but others should know what they might have to deal with when they rent from this specific location.

amazing custom service and great last minute help. I will be renting from here again for sure.read more

BEWARE! DO NOT RENT FROM THIS LOCATION!!! I reserved and…read moreprepaid for a 12-passenger van back on January 9th for March 27th through April 5th. When I arrived, I was told they just gave away the last 12-passenger van and that they tried calling me the day prior to let me know the vehicle wouldn't be available (I had no missed calls from the day prior or even that week). I was offered two Explorers instead, which didn't work for us because now you're saying I have two split my family up and pay for gas in two vehicles instead of one? No thank you. We accepted just one of the Explorers instead and figured we would make it work - well it did not work; we had to go home and unpack and repack everything to make it fit, if we didn't have a luggage rack there was no way this was going to work. I also only needed the rental through April 5th which the website let me choose as a return date when I booked it, when I got there the girl at the counter informed me that I would have to extend my rental by a day or return it a day sooner because they would be closed that day. Cool, so because you guys allowed me to choose a date you were closed as a return date, I now have to be charged an extra day on top of the inconvenience of a smaller vehicle or cut my vacation short. She told me I could contact Budget customer service when we returned, and they would be able to adjust the pricing due to the inconvenience and reverse the extra day. I've been fighting with Budget now since April and all they will do is refund my extra day and refund me $65. Although prior to me asking for it to go to refund and returns department the man on the phone offered me a free 2-3-day rental which would have been of greater value but shocker - when I bring that up to them, they have "no record of it". I should also add I have screenshots of a conversation with an agent where he stated my extra day would be refunded, my original reservation price would be honored along with an adjustment for the inconvenience. They don't care and are refusing to escalate to a manger. We will NEVER be renting from Budget again because obviously paying in full 3 MONTHS in advance still doesn't matter. Avoid like the plague because them and their customer service is awful and has no regards to customer satisfaction!

This Lansing Enterprise office is easy to access and pleasant to work with. I also found their late…read morenight hours to be convenient, as I was able to return the car early--and without hassle--which saved us some money! Seriously, this place has great customer service and they offer dependable, clean vehicles that are fuel efficient. Will return, for sure.

Rude customer service!! I really hate that Progressive has to use them as their loaner/rental…read morecars. I will be dropping my Progressive issue also because of this matter!!

Excellent customer service. We needed to change our rate plan, as we were going one way only, and…read morethe new rate was less expensive. The reps had it done in less than a minute, and gave us a choice of car! We also learned that Lansing is one of the locations testing a pre-pay fuel option for less than a full tank, they will do quarter tanks. What a great feature, it saved us needing to get fuel in Chicago before we turned the car in. National is the only brand we use, but Lansing shines especially bright!

I don't want to say National ruined my vacation, but they kinda ruined my vacation…read more First, I booked a car for 5 PM. I was 15 minutes late, which is on me. But when I showed up, they were completely closed with no employee at the desk. They closed at 5, so I'm assuming I would have had to have been there right at 5 (or before) to even speak to an employee at all. I placed most of the blame on myself for being late, but it was frustrating that by missing the window by a few a minutes I was SOL. I was able to call my credit card company and canceled my car reservation for a refund. I still tried again because I NEEDED a car to get to my hotel reservation for the night (600 miles away) and booked a car for the next day. This time I got to the airport at noon. They were open, but did not have the car I reserved. In fact, the worker at the counter informed me that he was "negative six cars" when he arrived at work that morning, implying that they had no inventory at all when they opened at 11 AM. Which to me means that they didn't have any cars when I booked one! So they had nothing to offer me in terms of an upgrade or downgrade nor did they offer to help me find alternative transportation. All I could do was cancel my reservation again. And because I had no transportation, I had to cancel my hotel too--which meant canceling and rescheduling my entire planned vacation. This was beyond frustrating. I just don't understand how a car company can let you book a car when they don't have any cars to book. It's not a matter of miscommunication or mistakes, it's just bad practice. I will definitely never be using National again.

I go out of my way to go to this Hertz location. This is saying a lot. If you are checking the…read morereviews, then I know you know what I'm talking about. Hertz is probably the most inconsistent company when it comes to customer service, availability, and efficiency, but this location defies that reputation. Usually, the front desk is manned by a nice man, and I never get his name, but he is clearly a seasoned employee. The other associates usually cycle out, as I believe the rental companies share employees, but I could be wrong. Everyone is always very nice. I can pick up my car and be in and out in less than 5 minutes. Cars are always clean, but there's no such thing as a 0% chance of anything. All in all, this is a great location, and I prefer this location to the other locations in my area.

Did not have any luck with Enterprise so tried Hertz and the young man behind the counter saved the…read moreday. Extremely professional and made the whole process painless. Thank you!!

Great rental car location at the Lansing, Michigan Capital City Airport. Micah helped a lot getting…read moreme setup with my rental car.

We were stranded in Lansing after a canceled flight and our car reservation through Expedia for…read moreEnterprise was not honored due to staff of 2 unwilling to clean cars. Avis to the rescue! With no reservation, he volunteered to go clean a car for us. Got us processed and on the road in under 15 minutes. Amazing service and amazing experience. Go here to be treated well!!

This Avis Location is the fastest most efficient rental company I've experienced. The associates…read moreare fast, polite and accommodating to customers especially frequent/loyal customers like myself. RS2 Rocks!!! If your gonna rent a car in Lansing, go to Avis on Michigan AVE!! I recently voiced a complaint here concerning another Avis establishment (at the airport) about how unpleasant my experience was. So bad that I decided on that day to take my business elsewhere. Adam who was understanding and empathetic about my experience with Debbie Bernier and her associates at the Airport Location, went beyond the call of duty to regain my trust with Avis and to retain my patronage. Hats off to the boys on Michigan Ave!! I'll see ya next weekend!!

This place is awful! My primary vehicle had engine problems beginning June of last year, I had to…read morerun a vehicle from Avis Michigan Avenue location from June to July of this year. my primary vehicle had engine problems beginning June of last year, I had to run a vehicle from Avis Michigan Avenue location from June to July of this year. The vehicle that I got the vehicle that I got from Avis was a Chevy Malibu. Avis refused to do any maintenance on the vehicle, the vehicle was in need of new tires brakes. It had a coolant leak. It was unsafe to drive from Avis was a Chevy Malibu. Avis refused to do any maintenance on the vehicle, the vehicle was in need of new tires brakes. It had a coolant to drive Yet every time I went to Belle tire who they use for service repairs are always declined, I was told this was common for Avis. Belle tire who they use for are always declined, I was told this was common for Avis. In April 2025 I was given a new rental vehicle and it was rolled hard and put away wet for like a better words, it was a Ford Mustang and have been repossessed according to the manager, Nick. The vehicle needed new tires there was extensive damage on the body debts on vehicle yet this is what I was given to drive Avis was aware that I had to use them so they didn't care what they gave me. The vehicle had not been inspected. It was not safe to drive and thankfully I was able to get rid of the vehicle July of this year. I returned the vehicle after hours after telling Nick the manager I was returning it only to find out upon checking was charging me $808 for I have don't know what. I'm assuming they charge me for the damage that was done to the vehicle yet when I got the vehicle the manager Nick was aware of the damage and he said it was noted. was charging me $808 for I have don't know what. I'm assuming they for the damage that was done to the vehicle yet when I got the vehicle the manager Nick was aware of and he said it was noted. if you are in need of a vehicle etc. do not use Avis. I paid them over $12,000 over the last year and drove a vehicle that was unsafe every time they know that you need them that you're in a bad situation and they will not give you a reliable vehicle, they will make sure you pay on time or threaten to take the vehicle, but as far as maintenance that is not going to happen. For your family sake, do not use work or anything along that line the will be you. They will not do anything to help you. They simply take your OK I'll pay this money. It's a bad situation but I'm getting a new vehicle. No, you're not they will give you a vehicle specifically sent to Uber gig workers. You're not getting a nice new vehicles that a regular customer receives. You will get a discount on your weekly rental, but the vehicle is hard put away wet the vehicle I had we're not safe to drive. I would not have them as my personal vehicle and I would never drive my personal vehicle. Brakes and and coolant leaks. This place is awful, awful awful please for your sake. Do not rent from them. If you're using it you will regret it. Thankfully, my credit card comes with fraud protection and my account has been credited for the $808. They charge me keep in mind. My weekly rental was only $290 per week. I returned the to the location where they came up with this other fee is ridiculous. I know they're trying to charge me. To the vehicle yet they gave me a vehicle that was unsafe to drive that had not been inspected. All they did was check back in and tell me to come get it. The vehicle was not safe and I'm so glad I don't have it anymore. It smelled like cigarette smoke. There's a large burning hole the back tires needed to be replaced and the vehicle only had 17,000 miles when I got it again. It has been repossessed according to the. This place will put you in a if you're using it for gig work, be careful you don't need a customer reporting that the vehicle was unsafe. I never felt safe in the vehicle I from them. What a joke what a joke what a joke Nick manager I'm not being personal when I say I'm stating a fact how in the world do you try to charge me when you know the vehicle was rolled hard and put away wet when you gave it to me it was and I hated driving thankfully, I was able to get rid of the vehicle and have my own vehicle to drive.

I've been a long time customer of enterprise, renting three weekends out of the month every month…read morethat I've rented there. The staff are incredibly friendly, helpful, and provide excellent customer service. My only problem is that this last time I rented, the price was different than what they've ever charged me before. When I inquired with the manager, I was told that the prices changed daily. Although I understood this, I also was not thrilled about it. I always book my rentals online so I expect to pay the amount that I booked keeping in mind, of course, that the online prices have yet to factor in taxes, fees, etc. My rates have stayed consistent up until this last rental and with having been such a regular customer, I am pretty aware of the price ranges per vehicle. Outside of this, I have not experienced such great customer service as I have at this enterprise. Although he no longer works at this branch, Steven was my favorite Enterprise staff member. He was the first person I ever dealt with at Enterprise and made me feel very comfortable.

After being directed to contact customer service, I was told I would be transferred to a real…read moreperson, although I have serious doubts that this was the case. I explained my situation, but the representative completely misunderstood my complaint. I asked three separate times for the representative to summarize my situation in their own words, so I could verify that my concerns had been accurately understood and would be communicated correctly. Instead of answering this straightforward request, I received generic responses such as, "I understand the frustration. I have shared this with your area management and they will review your feedback as soon as possible!" This was not what I was asking for. I was not asking for reassurance that my feedback had been escalated; I was asking for confirmation that the feedback itself was accurate. Despite repeatedly clarifying my request, the representative failed to address it. This experience was particularly frustrating because I was specifically directed to contact customer service after leaving a review. Customer service should be able to listen to a customer's concerns, accurately summarize them, and confirm their understanding before escalating feedback. Despite asking three times, I could not get the representative to do this. The interaction left me with little confidence that my complaint had been understood or would be accurately conveyed to management.