Came in to test drive a vehicle and they couldn't find the keys. They told me if I sat in the lounge and waited that they would bring the keys instead I sat there waiting for 20 minutes while the guy that I was talking to started helping another couple so I just walked out. read more

Read this before buying!! My pregnant wife purchased a 2019 Porsche Macan from Serra Auto Campus (Porsche Okemos). From delivery, the vehicle showed funky engine behavior, which quickly worsened and resulted in a catastrophic engine failure. Despite being informed of the situation and the circumstances, the dealership declined responsibility and was slow to respond. As a result, my wife has been left without a safe and reliable vehicle. I have documented the full timeline, evidence, and communications related to this matter at:https://SerraAutoEngineIssue.com This case is currently under review by the Michigan Attorney General. Updates will be posted as they become available. The following individuals were contacted and made aware of the facts, documentation, and timeline related to this matter during attempts to seek resolution - but without success. * Jake Walker -- Client Advisor who handled the sale of the vehicle * Michael Spencer -- Service Advisor listed on the pre-sale inspection documentation * Patrick Knechtges -- Technician listed on the pre-sale inspection documentation * Chris Shade -- Dealer Partner * Matt Serra -- President, Serra Auto Group (notified) * Joseph O. Serra -- Chairman, Serra Auto Group (notified) read more

First time with this particular mercedes benz dealership. They actually broke things such as my holder that holds my hood up (last August 2022, still waiting for the call because the part came in) -broke my drivers side mirror (didn't tell me, found out when I was merging on a highway doing 70)~REALLY messed up the charges to my insurance company INCLUDING charging my insurance company for the brand new rims that I had bought, paid for, and had delivered from California. The GM was way too busy to talk with me, and after way too many conversations to get my car done correctly without any more damage to it...I took it elsewhere and learned I had saved by doing so, as MB wasn't, the word I'm looking for is....not 100% above board. I asked them to tell my insurance company about the fact I had purchased what was covered unknowingly (tire rims) and reimburse ME the money I spent - and they refused. One of the selling points of owning my last mercedes benz, and had for almost 20 years, was the above level of service provided, top notch. For me, that justified these outrageous prices of "normal" maintenance. This place falls short by far, and in my opinion aren't up to the level of customer service a high end automobile car and thier owners should expect. For the above reasons, I would steer clear of this car place - its more of a second hand auto seller, than a high end car dealership! read more

I was getting alerts about my tire pressure-and I was driving out of town the next day-so I wanted to get it checked out. Unfortunately, my job made me miss the closing time on a Saturday. I did not realize that when I initially arrived, so I walked inside. When I did not see anyone, I went to the parts area and rang the bell. MIKE BEDARD came out, and once I told him my concern, he helped me immediately! He was very busy, because they were doing parts inventory that day. However, his kindness was invaluable! I really appreciated his help. read more

This was a very pleasant experience and they had a much larger inventory of new & used Porsche Macans than Grand Rapids. Definitely happy with this dealership. read more

I think o on needs to advocate for the Mercedes Benz ad the vehicle speaks for it's self. That being said the sales Person in our case Jason Guo was outstanding in getting us acquainted with the vehicle operations instructions as well as guide us through the best plan for us. Not only does Serra auto Campus get 5 stars but so Jdoes ason Guo!!! read more

Total rip off. I took my Porsche Cayenne in for an oil change and other maintenance checks, It cost over $1500. I knew the charge would be expensive but I didn't expect to get my car back with a broken rear window wiper motor. I have had the vehicle for two years now with out the wiper giving me any problem. When I picked up my car the rear wiper was stuck in the half way position. Over seven hundred dollars later they fixed what they had broken. On top of that when I picked the car up there was a "Interm. service in 1000mi" notification that should not be on after a $1500 maintenance inspection. The cost to reset the notification; $400. WTF I just spent over $2000 on an oil change and a broken rear window wiper motor that they had broke. I am currently looking for a new place to do my maintenance. I knew going in to buying this car that it would be expensive but I had higher expectations with Serra. Very dissatisfied. read more

Ryan Greene was excellent and the new car buying experience was smooth hassle free and we felt like we paid a fair price. Overall recommend and will use next time. read more

Marshall provided an excellent experience, from start to finish. We could not be more pleased with his level of professionalism, attention to detail and going out of his way to make this buying experience, the very best. We will continue to recommend the Serra Auto Campus in Okemos, MI. and specifically, Client Advisor Marshall Kambasha. read more

Serra Auto Campus - Auto Parts & Supplies Near Me - Okemos, Michigan

Got a recall on my Cayenne. Chuck arranged the service. Convenient, fast and effective. Chuck fit me into the schedule when it was most convenient for me, and the recall was completed in less than an hour. I live 25 miles away, so the convenience factor is key to me. The employees are very friendly and the short time waiting passed quickly. read more

I was in town on business and needed to stop by for service. The Mercedes manager was rude, and I got that "nasty" vibe. Then I went into the showroom, where they have "one stop" price, or whatever it is called. I was interested in a car, and, at first, thought it was well-priced. Then I did research and found out that it was about 20% above market for a car that is hard to sell. When I discover a car dealer is trying to "work" me, or "lie," I'm out of there. That's old school car dealing. Modern car dealers are like other high end businesses. It starts with honesty. I understand from talking to one my brother's best friends, who owns a dealership, that a lot of dealers are staffed by managers who grew up in a different era and haven't changed with the times. God bless the people who still want to shop with them. They are interfering with evolution of our species. In my world, if you're paying $50,000 to $80,000 for something, then you'd better get Cartier service, not dishonest service. *shrug* read more

Only BMW dealer in town? Certainly behave that way. Mannerless folks answering the phone. Give you a huge runaround for even simple $hit like setting up an appointment. You'll never get to deal with the same person ever. But you WILL draw a douche bag every SINGLE time. This place does expect much of its service employees. Oh well, here's to retail leakage. Ann Arbor? Sure! Grand Rapids? Why not! Okemos can go climb an oak tree. read more

I have purchased cars from the former owner and used them for service. the current owners act like they have no regard for service related service. This is the second time it has been outright terrible. The service manager does not return calls or give you any idea what needs done. You would think they would want to get paid and get the car off their lot. I wouldn't recommend this dealership especially for service which is really quite sad because as a BMW aand MB enthusiast I really don't want to drive to SE Michigan just to buy or service a car. read more

I took my Porsche there for an issue with my headlights not working. I told them I replaced the headlight switch ,but it didn't fix the issue. They looked at it and said it had a bad headlight switch and replaced it for $807. The next time I drove it in the dark, the headlights didn't work. It started raining and I found the wipers also were not working. I took it back and they said it was actually the ignition switch that was the problem. I received an estimate for $1827. I looked into the issue myself and decided to buy the switch and install it myself. It cost me under $20 including shipping. After installing it, everything worked fine. I could not get anyone to call me back about getting a refund for the prior headlight switch. This shop is not reputable and I will never do business with them again. I would recommend going elsewhere for any service. read more

Want to be wowed by both vehicles and service? It happened here. Nice staff and luxury cars in a really beautiful dealership. They also pick up and deliver for service which is a great perk for us! Service much quicker now that they have moved into the expanded new facilities. read more

My experience with purchasing a Porsche from Jay was just perfect. Jay is very knowledgeable about the Porsche brand, past and present. He is always willing to answer my questions and spend time discussing the cars. When I decided on my recent purchase he was able to secure me an allocation, help me spec the order, and provided a very friendly and festive delivery experience. I would highly recommend Jay, and the Serra group, to anyone interested in purchasing a Porsche. read more

Utter trash company to work with. I had a deposit on a pending sale and they sold the car right from under me with no communication. Sales Associate and Sales Manager were both responsible for the bait and switch. Repeated requests for contact were ignored. I own a fleet and would have easily been a repeat customer. Now, I would advise any friends or colleagues to keep your funds in hand and find somewhere else to shop. Another car with my desired spec will come around but I certainly won't be buying anything from there. read more

Dian Lu was amazing. There are not enough words to describe how he went above and beyond for me in the purchase of my Porsche Macan before, during and well after the sale. I have never had such a positive experience with a salesperson or dealership in all of my years. I would highly recommend Dian to anyone looking to purchase a car at Okemos Auto Collection. read more

Jane's is a great communicator and everything he does is done exceptionally well. Highly recommend James and the Serra service team.

Justin had the car ready to drive when we arrived, he answered all of our questions and really did a thorough job going over all the features of our car. When we're ready to buy another BMW we will gladly work with Justin again. read more

They did really good service. Service people are nice. And provide ride back(GL350), enjoy it! They usually very busy which means they provide good service. I drop my car at Okemos auto then w8 a day, the car is done. And they provide me a rid again pick me up again. I will purchase my next car in okemos auto. Then I can set loner car for during the service in future! read more

Porche of Okemos is a top notch dealership. After looking throughout the country for a vehicle for two months, I finally found exactly what I was looking for from Okemos Auto Collection. I found their "no haggle pricing" to be more than fair, and my sales person, Linda, was very nice and responsive. Thank you very much guys. Beautiful car! read more

Okemos auto collection is not a car dealership I will do business with. The vibe of the place seems off, sales people are not friendly and they have an air of superiority about them. read more

I hope I can give no star to this shit auto shop. I took my Porsche to this shop to do the service. Just the basic work that might need couple hours. But after 1 day they told me the car does not work at all. And when I asked what is going on they were horrible told me the car just did not work. Some electronic problem And they said it was NOT their problem. It is the car's wrong. In fact my car was so good when I took to there. After 2 week they finally fix it and the car just like changed a lot. The tires do not work well like before. And tire pressure system just gone away. I hardly believe the took some good part away from my car. read more

Dominic was professional and very knowledgeable about all aspects of our car. I highly recommend that you ask for him when looking for a car. Great salesman!! read more

We live in Novi and mere walking distance from a closer dealership. Our experience there was horrendous and I was frankly disgusted with MB. It just so happens that my husband was searching the Internet and came across Okemos. While it was a drive we figured it was worth a shot. It was quite a phenomenal experience. We had to bring our two toddler boys along and no one said a peep, even when the boys' short attention spans grew weary. When I relayed occurrences that took place in Novi they stated that in Okemos it is a smaller town feel. I respectfully disagree. They are business savvy and in touch with how to appeal to the customer's unique needs and make them feel heard and appreciated. My neighbor loves my ML350 and I told him to make the trip. Our hope is when my husband is ready for a new car we will happily return. read more

I recently leased a 2014 BMW from Okemos Auto Collection and they provided me with more than adequate service. They helped locate the vehicle with the color/options I wanted and shipped it in from a different dealership in just three business days. I would shop with this company again. read more

As an African American senior citizen I am use to having people trying to take advantage of me. But this Okemos Car Dealership takes it to a new level. They don't care about how their sales people lie. For example, Linda the sales woman told me I would have a 4 year warranty, and a year later I went to use the warranty and the company told me they had no knowledge of my car or vin number. When I called back to the dealership, Mr. Shaheen said he knows that Linda never told me that , and that my car warranty had just expired. I asked for a copy of the BMW warranty and Mr. Shaheen put me on hold and never returned to the phone. This is shameful, unprofessional and just plain wrong. I strongly suggest you do not do business with these vultures. And for Black and Brown people in and around the area. Be Ware of these parasites. Shopping anyplace else would be better then here to purchase your car. Anna A read more

This dealership (Mr. Dian Lu in particular) went above and beyond with customer service by "rescuing" my family on a busy Saturday. My family and I were in Okemos for a Juniors' Volleyball Tournament and had a serious tire/rim issue on our BMW 5-series. It turns out that one of the vehicle's rims had a 1.5 inch crack in it and was losing air rapidly. Despite being very busy on a Saturday, these folks worked me right in (after Dian spent a lot of time on the floor in nice slacks diagnosing the problem) and "patched" up the rim so my family could safely get back home (about 200 miles away). They did not have and could not get a new rim in time for my return home, so they did what great service personnel do - they provided me with a safe, reliable short-term SOLUTION. I am not a regular customer of this dealership and had never been to this place of business in the past. They had no reason to go out of their way to help, but did so anyway. Every one I encountered was determined to assist me with my problem. During my time in the greater Lansing area, every place I went and everyone I encountered placed a premium on customer service; and I for one, am grateful and impressed. A HUGE thank you to Okemos BMW. read more

Thanks for scheduling my service appointment on the 23rd, and not bothering to tell me that you would be closed, or bothering to call and confirm my appointment, send an email or do anything, except post a tiny little 8x11 sheet of printer paper on your door, saying you were closed. But you know, I'm not surprised, because when I was shopping for a new car, your sales person did not seem to take me seriously acted like she didn't want my business and would not even let me test drive the 4 series I was looking at (and noticed you still have not sold)... You lost my sale and now you lost my service business, before you ever laid a hand on my BMW... read more

God awful example of a car dealership. The owner should be embarrassed and should have the dealership taken away. Don't buy from these guys. Don't service you vehicle here. Every experience is worse than the last. And the most recent was definitely the LAST for me read more

This place is GREAT! Dian is the best at what he does, he makes getting in and getting your car looked at and fixed a breeze. The entire service department is amazing, Stanley always has a smile on his face making it a welcoming environment. Keep up the good work and I will always come here to buy and get my Mercedes fixed forever. Thank you for crushing the customer service experience! read more

Waited 3 hours for them to drive my M3 from the front of the lot to the back, only to have them tell me they couldn't do anything for me. If you want to waste your time and get absolutely no service, stop by this BMW dealer. Their service manager is useless as well. It's also impossible to make an appointment. The wait time is at least 7-10 days, however, after reading all the bad reviews for this auto shop, I guess they did me a favor by not servicing. My one star rating is me being generous. read more

I had a problem with a Tech missing a completely obvious problem and overcharging for that. The Service Manager, Kent, was very helpful and courteous and we worked out a fair resolution. But, should not have happened. So TECH = 1 star, Service Manager = 5 stars, averages out to 3. read more

I will not give any star to this dealership. Had a terrible experience with them. The sales person will make all promises just to get your business. I purchased a BMW from Okemos Auto Collection in January. They promised it will be delivered in 4 days, but took 3 weeks. When it arrived there was a dent on the trunk of the car. They blamed it on the delivery company and said delivery company insurance will pay for it. But the delivery company refused to take responsibility. They claimed it happened after I received it, although I had contacted the dealership with pictures immediately after getting the car. The GM Steve Sheehan just backtracked on their promise to fix it! Be careful dealing with this dealership. read more

Trying to schedule an oil change is harder than scheduling open heart surgery. They promise you a loaner and then apologize when they've "given it to someone else." This was after they overlooked my initial appointment that was scheduled on on-line. If you are wondering why you might need a loaner for an oil change, it is because it can take two hours in some cases. Bottom line is that some service advisors are great, others are not. I am dreading when my car is past warranty. I don't want to deal with the service department when I have a "real" issue. read more

HORRIBLE!!! In late April 2016 I had new tires put on my 2004 Mercedes E320 station wagon at Belle Tire, watched them put them on. Made an appointment at Okemos Auto Collection to have an alignment done on my care which was a few days later. My car had NEVER had its check engine light go on since I owned it including the few days I waited to get my car into the Okemos Auto Collection for its alignment. Immediately, after leaving the Okemos Auto Collection my check engine light was on. I immediately returned and service lady came out and checked it with her diagnostic hand held device and said it was a false alarm and reset my car so the light went off. The next day I began my journey to Los Angeles, CA where I live. Withing 20 miles outside of Lansing my light went on again but I kept traveling along. By the time I got to L.A. my car was running with a hesitation at low speeds. I brought my vehicle into a fantastic repair shop in L.A. who discovered my VACUUM LINE on the left side of the engine was completely disconnected which caused a major vacuum leak causing my car's check engine light to go on and run poorly. They reconnected my line, light went off, car now runs great. HERE'S THE PROBLEM. As the repair shop in L.A. explained, it's impossible for these lines to come off by themselves, they need to be physically removed. I thought, well maybe Okemos Auto Collection took this vacuum line off to do the alignment, maybe it was in the way. Talked to Matt Hart (service manager) who claims no way would they go near that line for an alignment.....too bad too sad story. So I'm out $257.81 from my bill from the L.A. shop to diagnose and reconnect my line and I drove across the country with this line disconnected which makes me very unhappy. LONG STORY SHORT - WATCH OUT!!!! OKEMOS AUTO COLLECTION JUST MAY SABOTAGE YOUR VEHICLE (LIKE I BELIEVE THEY DID MINE) IN ORDER FOR YOU TO END UP GOING BACK TO THEM FOR ANOTHER SERVICE. IN OTHER WORDS, THEIR SERVICE DEPARTMENT IS NOT REPUTABLE AND THEY ARE SCAMMERS. read more

horrible-not even one star paid 2500 in october for fluid replacement. coolant lines, oil gasket, oil pan and filter, both alternator belts and temperature unit, and by march the radiator lost all its fluid and thus the engine overheated and was destroyed. they claimed the radiator was cracked but since it melted from the heat i dont know how that could be the conclusion. i swear it was their doing. the bottom line is now i have to come up with 12000 to replace radiator, temp unit and engine. and pay 213 for diagnostic. they would not take responsibility that they had their hands in that area of the car. offered me 500 for the nonworking car that they will probably fix and sell for 13000. read more

The service adviser Dian was outstanding. He gave me a fair quote for some work on my BMW 3 series. It was significantly better than BMW dealers in Grand Rapids and Ann Arbor. Dian went above and beyond answering my questions and getting my car in even when the service center was booked out. All of the loaners were out but they were still able to give me a ride back home in Mason. Fantastic experience during a stressful time! read more

The motto of this dealership's service should be "we're not happy until you're not happy." The service that this dealership provides is abslutely deplorable. The service manager has an excuse, oops I mean - answer - for everything. The service advisors hate each other, hate their owners and hate the customers. They are quite open about this. I own a Mercedes Benz which I have been taking to this dealership for service since the day I owned it. I recently got so frustrated that I decided I am never going back here. I ended up going to Marathon in Haslett - YES, they have mechanics that work on Mercedes and they are customer focused and very competent. My vehicle which had been taken to the dealership almost immediately after the service signal went on religously was in such disrepair and the basic maintenance items were never done!!! Hows that for $200 oil changes!!! My advice - save your money you are being at least double charged for everything and most of what should be done is not being done), and save your frustration (I forgot what good service was until I went elsewhere). read more