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    Serra Auto Campus

    3.0 (42 reviews)
    Closed 9:00 am - 3:00 pm

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    Jane's is a great communicator and everything he does is done exceptionally well. Highly recommend James and the Serra service team.

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    Page 1 of 2

    Ask the Community - Serra Auto Campus

    Review Highlights - Serra Auto Campus

    This was a very pleasant experience and they had a much larger inventory of new & used Porsche Macans than Grand Rapids.

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    Audi Lansing - My receipt. Where is the $109.95 service? Why did he make up a new oil change rate???

    Audi Lansing

    (12 reviews)

    They are beyond help. Really no understanding of customer service…read more The gentleman who worked for this same Audi dealership for 20 years left to start his own foreign car shop after observing the piss poor way Lansing Audi treated its service clients. Me included. Here's the name and number (Redline Auto Services. Number (+1 (517) 367-7070 The people at Lansing Audi are sick. No matter what is said by their response to this review do yourself a favor and just call Redline Auto Repair in north Lansing. Omg. They have amazing customer service. Just sayin. You don't have to worry about Audi of Lansing being your only option. Audi of Lansing SALES Department is great. Their SERVICE department is incredibly messed up. Incompetent. And maddening. Save yourself from having a stroke dealing with them. Buyer Beware.

    Well seasoned and longtime Audi Q5 owner and overall Audi enthusiast…read more I took my 2018 Audi Q5 Pretige to this dealership today for an oil change. It was overdue and I am leaving town this evening unexpectedly, so against my past experiences and better judgement, I knew I could get in and out in a couple of hours. I booked my appointment last night online. I booked as a Guest, put in my basic car info and selected the $109.95 oil change service. I received a text message (as I had chosen for communication) confirming my 9am appointment. This morning, I knew I would not be able to make the 9am appointment I scheduled. Because I booked as a Guest, I could not find my previous appt with which to reschedule, so I logged on, and I was unable to book a new appt. The system must have linked my phone number from my Guest appt to my Logged In status. So, I called service. The woman I spoke to had a 1pm spot and I took it. I received a second text message, but it said oil change for my 2010 Audi Q5 Prestige. I figured this was because again, the phone number linked me and I had not provided the VIN or any other details of my 2018 Q5. Not a big deal. It will be obvious I am not in a black 2010 Q5, but a 2018 white Q5. I arrived at 1:15, apolgizing, as I hit a pretty big storm on the way in and my 5 minutes late turned into 15. Jon Bowles was my service agent and super super friendly. He took the keys and even changed out my key fob battery while I checked in and sent me home with an extra battery!!! This is why this review has 1 star. Excellent customer service moment! I was even planning my yelp review and to give him a shout for this...key word, was. I elected to wait. At some point, Jon came over. He told me he didn't want to sticker shock me, but the price of an oil change is greater than what I scheduled. He told me that an oil change for the 2010 Q5 would cost less than that of the 2018 because the 2018 uses sythetic oil, and the 2010 does not, and was referring to the rescheduled appointment that mistakenly used the 2010 instead of the 2018. First of all, he is wrong about MY car that wasn't even the car I was servicing. Dumb. Anyone with a 14 year old car would be using full synthetic. I didn't address it, but immediately lost trust in him. So, I explained how I originally scheduled my 2018 and it was switched when I called and the price of $109.95 is what the website listed as the cost of an oil change for my 2018. The lady on the phone mixed up the cars, and rescheduled my 2010. He was incorrect about the price. He was also trying to tell me that was a "sale" price and I could not use my coupon combined with it. Once I cleared it up, he said he would be taking $100 off the oil change. I guess in Jon Bowles world, the oil change is $150. The problem is, the Audi of Lansing website has it listed as $109.95. I received a text message with a video tour of my car narrated by the technician, Christian. This was the best part of this whole thing. It was literally a walking tour of the underneath and hood area of my car fully explaining everyhing to me and I got to see it. I knew I will need engine mounts soon, as is common with this car and my mileage, and it was very cool to see them and get the explanation. There was another part of the link that is an Inspection Report, with options like OK, needs future attention and immediate attention covering every section of my car. Then, Jon came back to where I was sitting again. This is why I am writing this review. He had with him a cabin air filter. It was in the shape of a rectangle with a slanted corner. He asked me long I owned the car, I told him. He then told me it hadn't been very well taken care of and showed me this filter that came out of a plastic bag and one side was indeed black with pollution. I asked about cost, he said around $90. ***What he did was show me some dirty air filter they must have in the back to try and get people to pay for this service.***The air filter he brought me was not from my car but from a 2009-2017 model, hence the slanted corner. The 2018's on use a full rectangle filter. I purchased the filter at parts when I left for $30, and changed it when I got home, it took me 2 minutes. The filter I pulled out is NOT what he showed me in the showroom where I was waiting. My bill was $70 less than the price, not $100. The oil change price was $159. 31 with taxes and fees. The estimate was listed as $141.07. I scheduled a $109.95 service. By my calculations I was overcharged between $30-$35. I expect this to be fixed, asap. Lastly, I am an Audi hobbiest. I know Audi like the back of my hand. I know the brand, I know the history, and I know the model I prefer and own 2 of. I am a hobbiest, as many Audi owners are. I run in Audi enthusiast circles. This Jon Bowles must be new and must be from a different brand and has poor ethics as does Audi of Lansing.

    Serra Auto Campus - autopartssupplies - Updated May 2026

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