They are beyond help. Really no understanding of customer service. The gentleman who worked for this same Audi dealership for 20 years left to start his own foreign car shop after observing the piss poor way Lansing Audi treated its service clients. Me included. Here's the name and number (Redline Auto Services. Number (+1 (517) 367-7070 The people at Lansing Audi are sick. No matter what is said by their response to this review do yourself a favor and just call Redline Auto Repair in north Lansing. Omg. They have amazing customer service. Just sayin. You don't have to worry about Audi of Lansing being your only option. Audi of Lansing SALES Department is great. Their SERVICE department is incredibly messed up. Incompetent. And maddening. Save yourself from having a stroke dealing with them. Buyer Beware. read more

Well seasoned and longtime Audi Q5 owner and overall Audi enthusiast. I took my 2018 Audi Q5 Pretige to this dealership today for an oil change. It was overdue and I am leaving town this evening unexpectedly, so against my past experiences and better judgement, I knew I could get in and out in a couple of hours. I booked my appointment last night online. I booked as a Guest, put in my basic car info and selected the $109.95 oil change service. I received a text message (as I had chosen for communication) confirming my 9am appointment. This morning, I knew I would not be able to make the 9am appointment I scheduled. Because I booked as a Guest, I could not find my previous appt with which to reschedule, so I logged on, and I was unable to book a new appt. The system must have linked my phone number from my Guest appt to my Logged In status. So, I called service. The woman I spoke to had a 1pm spot and I took it. I received a second text message, but it said oil change for my 2010 Audi Q5 Prestige. I figured this was because again, the phone number linked me and I had not provided the VIN or any other details of my 2018 Q5. Not a big deal. It will be obvious I am not in a black 2010 Q5, but a 2018 white Q5. I arrived at 1:15, apolgizing, as I hit a pretty big storm on the way in and my 5 minutes late turned into 15. Jon Bowles was my service agent and super super friendly. He took the keys and even changed out my key fob battery while I checked in and sent me home with an extra battery!!! This is why this review has 1 star. Excellent customer service moment! I was even planning my yelp review and to give him a shout for this...key word, was. I elected to wait. At some point, Jon came over. He told me he didn't want to sticker shock me, but the price of an oil change is greater than what I scheduled. He told me that an oil change for the 2010 Q5 would cost less than that of the 2018 because the 2018 uses sythetic oil, and the 2010 does not, and was referring to the rescheduled appointment that mistakenly used the 2010 instead of the 2018. First of all, he is wrong about MY car that wasn't even the car I was servicing. Dumb. Anyone with a 14 year old car would be using full synthetic. I didn't address it, but immediately lost trust in him. So, I explained how I originally scheduled my 2018 and it was switched when I called and the price of $109.95 is what the website listed as the cost of an oil change for my 2018. The lady on the phone mixed up the cars, and rescheduled my 2010. He was incorrect about the price. He was also trying to tell me that was a "sale" price and I could not use my coupon combined with it. Once I cleared it up, he said he would be taking $100 off the oil change. I guess in Jon Bowles world, the oil change is $150. The problem is, the Audi of Lansing website has it listed as $109.95. I received a text message with a video tour of my car narrated by the technician, Christian. This was the best part of this whole thing. It was literally a walking tour of the underneath and hood area of my car fully explaining everyhing to me and I got to see it. I knew I will need engine mounts soon, as is common with this car and my mileage, and it was very cool to see them and get the explanation. There was another part of the link that is an Inspection Report, with options like OK, needs future attention and immediate attention covering every section of my car. Then, Jon came back to where I was sitting again. This is why I am writing this review. He had with him a cabin air filter. It was in the shape of a rectangle with a slanted corner. He asked me long I owned the car, I told him. He then told me it hadn't been very well taken care of and showed me this filter that came out of a plastic bag and one side was indeed black with pollution. I asked about cost, he said around $90. ***What he did was show me some dirty air filter they must have in the back to try and get people to pay for this service.***The air filter he brought me was not from my car but from a 2009-2017 model, hence the slanted corner. The 2018's on use a full rectangle filter. I purchased the filter at parts when I left for $30, and changed it when I got home, it took me 2 minutes. The filter I pulled out is NOT what he showed me in the showroom where I was waiting. My bill was $70 less than the price, not $100. The oil change price was $159. 31 with taxes and fees. The estimate was listed as $141.07. I scheduled a $109.95 service. By my calculations I was overcharged between $30-$35. I expect this to be fixed, asap. Lastly, I am an Audi hobbiest. I know Audi like the back of my hand. I know the brand, I know the history, and I know the model I prefer and own 2 of. I am a hobbiest, as many Audi owners are. I run in Audi enthusiast circles. This Jon Bowles must be new and must be from a different brand and has poor ethics as does Audi of Lansing. read more

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We've purchase two cars from them and highly recommend. From the moment we walked in the door we were treated exceptionally well.

Please take your vehicle to another VW dealership if you value your hard-earned money. I bought a 2014 Tiguan in April 2019, and a month later, the check engine light came on. I took the car in, and they ran a diagnostic, and two issues appeared: fault codes for turbo/under over boost and turbocharger pressure sensor. They only replaced the three wires for the pressure sensor. One month later, the check engine light came back on. Guess what the vehicle scan found; fault codes for the turbo under boost! Because it was under warranty, they were forced to replace it. Fast forward to May 2022, my check engine light comes back on for what? You guessed it, fault codes for turbo under boost! Since I am familiar with their tactics, I took the vehicle to be inspected before taking it to them. In a nutshell, the turbo should not fail on a car twice that only has 47K miles. Williams VW told me it wasn't the turbo under boost; the actuator rusted because "I babied the vehicle," "I didn't drive it enough," "weather conditions," and "I only drove locally." Reviewing my receipt from 2019, they didn't replace the actuator; they only replaced the turbo. Although, the turbo and the actuator are connected. To be clear, I put 12k miles on my vehicles over three years, but I didn't "drive it enough" They offered to "work with me for the low, low price of 2500! Save your money. Go to another VW dealership. The reviews are true. read more

To say I am disappointed is an understatement. I just moved to the area and I brought my Q5 to Audi of Lansing to have a recall done and an oil change. To start, I was NOT told when scheduling my apt that it would take 4+ hrs to be done. So when I arrived I was told they had no loner vehicles and they could take me to Cracker Barrel to wait... (This has never happened at my West MI Audi dealership.) I opted to wait in their waiting area. Thankfully, their waiting area is adequate and clean. I waited, paid for the most expensive oil change yet. Before leaving the service guy told me they did an inspection and that all of my brakes were "in the red" which on their printout chart says " needs immediate attention". By this time it was late so I left with the full intention of bringing my Audi back for new brakes... The very next morning (Saturday) I was driving to work and I heard an awful sound. I made it to work. Getting out and on the ground I realized that the very large cover/guard protecting my oil pan was hanging down/ flipped/ and scrapping under my car (at the time I had no idea what this was). I waited until the service dept was open and called to tell them something was wrong. Bobby answered and was NOT kind or helpful. He said that I must have hit something and this was in no way their fault and that it was "not his problem". He said I could have it towed and they would get to it sometime Next week. So here I am at work across town, no way to get home. Need I mind you, I have had every single recommended service done on it, and being told that I MUST have done something to it and not feeling safe to drive home. Needless to say I argued with "Bobby" for at least an hour which cut into my work day telling him that I wanted to speak with someone else because he had no way of knowing that this was in fact NOT my fault and that my car was fine before I went to their dealership yesterday. He told me the only person I could call was his manager but that he wouldn't answer me and that I would have to leave a message and I probably wouldn't get a response till the next week as he was out of office... Frustrated with his lack of customer service, I called every extension at the dealership until I finally got a hold of a very nice woman (I wish I remembered her name) who actually helped me get a loner car and said she would have them take a look at my car Monday morning. So Monday rolls around and Bobby left a message saying my car was fixed and that I could come pick it up. After work I returned the loner and went to get my car. Bobby then proceeded to tell me that he's "not sure what happened but that my belly pan was hanging down and the service team said that my car was all set. (After watching one video on how to change the oil in my car I realized that they never put the screws back in to secure the cover that protects my oil pan, so "I'm not sure" was unnecessary) he also said, he had no idea that there was in-fact a loner car the entire 2+ hours we argued on the phone. I did NOT receive an apology for the inconvenience or for the realization that this was in fact NOT MY FAULT. Sure mistakes happen but own them. Worst customer service I have ever experienced. Needless to say I was not returning but I had no intention of writing this review until I decided to drive 2.5 hours to my old Audi Dealership to have new brakes put on since Audi of Lansing told me mine needed immediate attention... I arrived at my normal dealership, got my loner car for the day, and received a phone call 30 minutes later asking what was wrong with my brakes? Were they making any weird noises? After going 5 hours out of my way to get new brakes from someone I trusted, they told me that I DID NOT NEED NEW BRAKES and that they were in fact in the green. I'm appalled. I am a young female, not sure if that made a difference but I feel as though I was targeted. I love my Audi but I urge everyone to NEVER buy or service your vehicles at Audi of Lansing. read more

I imagine that the negative reviews here on Yelp were not related to the current sales force--specifically Ben Hayden. Have never had a better experience with anyone at any car dealer anywhere. I travelled from Connecticut to pick up my car, and Ben was so incredibly helpful and thoughtful throughout the whole process. read more

I live in Grand Rapids and yet I bought my car here. That should tell you something. I also travel nearly an hour to come here for service despite having an incredibly busy work schedule - that should tell you even more. This particular dealership goes out of its way to provide top-notch service and will deal with you fairly. The prices for new and used vehicles compared so favorably with the other locations in Michigan that I did not hesitate to consider buying my car here. After attempting to get service locally in Grand Rapids, I traveled back to this dealership in hopes of better service and was not disappointed. My car had an issue that local service stations could not/would not address but the Williams Audi folks not only addressed it, they did not charge me extra for doing so. This is what makes a business great and commands unwavering customer loyalty. read more

Audi Lansing - Car Dealers Near Me - Okemos, Michigan

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I was approved for a loan and the deal was all set. I put money down and bought the insurance policy. Two hours before I'm supposed to pick up my new car, their finance company called to say that I wasn't approved after all. She said my dealer didn't understand how the program works. I think it might be bad to tell the buyer they're approved, rush deposit money, get a new insurance policy, only to renege on the deal. Bad business. read more

I very rarely take the initiative to leave a review, usually only when an experience was either extraordinarily positive or negative. In my dealings with Audi of Lansing, it was most definitely the latter. After just a few days of purchasing a vehicle from them, I was getting error messages on the dashboard and I immediately contacted the service department. The vehicle was picked up, diagnosed, and it was determined that there was indeed a need for repair, and parts to ensure a safe ride. After completion, the service tech personally drove it and reached back out to tell me that there were more issues discovered. Keep in mind, I haven't had the vehicle for more than a few days. It ended up being with the service department for over 50 days (which technically qualifies as a Lemon in MI). I spoke very honestly with the owner of the dealership as well as the managers, in letting them know that I was NOT comfortable taking possession of the vehicle considering the extent of work that was needed/completed. As a mother of 3, my children's safety is my top priority. The responses that I received were beyond unprofessional and I left wishing that I never gave my business to them. I highly suggest that you DO NOT give your business to Audi of Lansing. Do yourself a favor, go somewhere else, literally anywhere else. I spoke with other Audi dealerships after the fact and described the situation with them. Without hesitation, every one of them were baffled at the course of action that was taken and agreed that their handling was not in alignment with Audi. read more

Mike, the service manager here took a good amount of time out of his day to sit down and share with me his thoughts regarding some Volkswagen trouble that I was experiencing after purchasing a car that underwent some work at his dealership. He answered all of my questions, and offered incredible suggestions based on 26 years of service experience. Seriously an incredible guy, and I cannot thank him enough for being so honest with me. It's all about service in this time period, and these guys nailed it. Thank you ! Warm Regards, Shiraz Sayeedi Chicago, IL read more

After putting $1,000 down on the car I wanted, and felt relieved that my car shopping was done, I went in the next day only to find the car wasn't available. The salesman didn't apologize but the owner later said "let me know if there's anything we can do." So, two months on and still without a new car, I asked if he'd check his database and tell me where I could get the car I want. (A dealer in FL told me there was one in FL, but wouldn't tell me where.) So I called Williams, "yes, there actually is something you can do for me," but he said "We don't do that to other dealerships." In other words, our loyalty is to other dealers, customer be damned! From now on, I'll be driving out of town for my VW purchases! read more

I purchased a used vehicle and within a week there was a leak in the roof. Service contacted the owner and not only did they fix it the next week but they also provided me with a rental vehicle. It was refreshing for a company to stand by their product and do the right thing even when they didn't have to. read more