Call discount tire today to check on having a tire repaired. A, simple, nail in tire repair The service writer came out and tried to invent all kinds of problems the Vehicle did not have, saying the lug nuts and hub bolts were damaged. This is an ongoing scam that is now common at discount tire thinks they have a naïve costumer. They want to turn a simple repair into thousands of dollar repair. $22 repair at Quailty Tire in Lansing. No other problems found. I will never go to Discount Tire ever again read more

Every time we have gone in, we have had a good experience. Whether we have gone in with an appointment, or as a walk-in, we have been pleasantly surprised by the reasonable wait times and the efficiency and thoroughness of the staff. The best part is that everyone we have encountered there has been so friendly and patient. read more

Outstanding service, honesty, and great value. They removed a nail from our tire and patched it for free.

I'm staying in East Lansing for work and my tire went as flat as a pancake. Costco made me wait over two hours, said I had to replace all four tires, and would only give me credit for the flat one. It was going to be over $900. I called this discount tire almost in tears. They found me a great option in my budget and told me they would install even though they were closing in less than 15 minutes. Everyone was so nice and it was the cleanest auto shop I have EVER seen. I wish I remembered the name of the guy I talked to (he checked me in), but he's literally the best. If you need tires while you're in town, come here to this location. read more

Discount Tire - Waiting area is sparkling! - Tires Near Me - Okemos, Michigan

Discount Tire has been my go-to since 1988 and when my daughter called me to tell me her tire was flat, I said, "get to Discount Tire, they're great. They'll plug it or fix it." In all these years, every time I needed tires, or needed a tire fixed ...Discount Tire, Discount Tire, Discount Tire. Fair. Honest. Always fully staffed. I swear by this brand. But now? Well, not the Okemos, MI location. I will get the name of the sales guy that "helped" my daughter and revise this review. This guy was rude, not helpful, and tried to take advantage of my daughter. Terrible. Terrible. Terrible. Here's the situation ...she took our Buick Encore up to MSU. Reliable car. Low miles. Just under 40,000. When she was inspecting her flat tire, she saw a nail. I said to her, "well, get it fixed and for the little driving you do, when you come home for fall break or Thanksgiving, we're about due for new tires." Now, let me share what Dumb-bleep Tire Sales Guy told my daughter. "These tires are pretty much slicks. Which means they're bald. I'm not sure I feel comfortable plugging it. It probably won't take and it wouldn't be safe." She texted me. I didn't like that answer so I asked him to price out 1 tire. Sales Guy: "You don't buy 1 tire. That's less safe than even if I gave you a plug. You really need all four tires." She texted me. I told her to tell him, well, new tires this month aren't in the budget. If you could just plug it and fix it, that will do. Sales Guy: "If you can't afford tires, you probably can't afford this car." A Buick. With around 40,000 miles on the original tires. With a nail in it. And I'm negotiating and politely trying to say, hey, I'd like to wait on a $400+ purchase and I just would like the tire fixed so my daughter can get around town ...where she drives less than 10 miles a week ...and then home at break. I called my local Detroit-area Midas (on Woodward and 14 Mile and the most honest, amazing bunch of dudes ANYWHERE) and they laughed at the absurdity. I called my Master Mechanic Cousin and he also said this sounds stupid, but send a picture of the tire and put a penny in the tread so I can assess. He, too, laughed. The tires are FINE! Just needed a plug. And if Dumbo Tire Sales Guy would've been helpful, honest, and given her an estimate, I might've sent her back to get new tires. Right around 40,000 miles is about the time to replace and before winter is smart (and I CAN afford it, Dumbo). Reluctantly and while rolling his eyes, Dumbo sighed at my daughter and got her in line to get a plug. Luckily, the actual guy out in the shop who plugged the tire did it, didn't charge my daughter any money, and when she asked him about the tread and if she should drive carefully or at low speeds, he placed his tread measuring device into the tread and said, oh, no, these are fine. You've probably got 5,000 more miles. You're all set. Whoever that guy is ...I'd like to find him and buy him a case of beer or tip him a $20. The other guy? I'd like to ask him about his wife, mother, sister, grandmother, or his own daughter if he has one and how he would like it if someone who should know better treated any of them like idiots. I won't lay this on Discount Tire ...but a really, big jerk (I would use a curse word if I didn't think Google would take this down). read more

DO NOT EVER GO HERE!!! They will cheat you & con you and take financial advantage of you. They said they'd look at a tire for my wife today and fix it if possible. Once they had the tire off they said they could not and would not put it back on & that she had to buy a new one. After I raised hell with them over the phone they gave her a used tire & let her go. They said it was a "safety issue" .. They let her go because they didn't want me to put a bad review on here I'm sure. This is not the first time Discount Tire has tried to con me. read more

I had an appointment to get my tire patched but they said I need an entire new tire. The only thing they said they could do was order one and it was the most expensive one. I looked online and they had all the proper fitting ones for cheaper. I went to a different discount tire and they were way more helpful. This caused me to miss an event. read more

Called a head of time and told them I have a tire repair (nail in the tire) they got me in right before they closed. Knocked it out in about 20mins, talked to Adam. Cool guy. read more

I stopped in 2 days ago. I had a bad tire and paid for them to mount a tire on from another car of mine. They could not fit it on. No big deal. I was gonna get 4 new tires but needed to wait. So get home and went to put the tire on my other car and found it not on the rim. What am i gonna do now. Sorry i didnt buy tires but u could have not been a bunch of punks and send me home like this. I used to work in a tire shop. I dont see why u couldnt remedy that. I paid for it anyways. Thats not how u treat people. Over 20 years of doing business with this company is over. read more

Discount Tire - Tires Near Me - Okemos, Michigan

I have been very impressed with Discount Tire in Okemos MI. The owner is in the shop working alongside his employees. He runs that store so efficiently and is polite, honest and nice guy! I felt like I was in the pit at a NASCAR race! They have done a fantastic job keeping everyone safe during COVID. read more

Fantastic service! Knowledgeable and helpful representatives. Highest recommendation.

I had a budget of $500. I needed rear tires badly and the front were about 60%. I have OCD and wanted them all to match. William was able to get me a full set for just over my my budget. I left the car and walked over to the mall. Their text notification was great and alerted me when the tires were replaced. I walked back and was about to leave when William stopped me and asked if the installer told me. I prepared myself for bad news, but instead, he said they didn't have the tires I paid for and installed a set costing double what I paid. This kind of thing doesn't happen to me. They got a customer for life that day! read more

TL;DR: Good for car service, not so good for atmosphere. They got me in fast, which I appreciated! I was helped by Ed, who was very kind, professional, and quick to assist however he could! I've visited before and had good service, so I was honestly relieved they could squeeze me in! That being said, I spent the entire visit listening to the attendant (Robert) and another customer and an unknown voice from the staff room talking about how Democrats were idiots, nobody wants to work, how Michelle Obama might be a man, and how Trump was the best. It overall had a very xenophobic and hateful tone, and I know it made the other people in the waiting room uncomfortable. Not quite what I expected to get while waiting for a new tire! read more

Great service, reasonable prices. I specially like that I can order the tires I want delivered to my local store and get a notification to come in when they arrive. I can also see inventory of other locations and choose to go there. When they're super busy in early winter, setting an appointment makes your visit pretty efficient. If you don't do this and need your installation urgently, just know that you need ti get in line before open. read more

Stop by with my wife who had gotten a flat on the way to work. They were busy when we arrived, got us checked in and had her ready to go in under an hour. Very friendly, efficient, and trustworthy. I would highly recommend them for tire services and tires. read more

This location has gone down hill from last I lived here 5 years ago. They're eager to "make things right" when they go wrong, but that's the problem, too many things are going wrong. 4 trips to get a single set of winter tires mounted (not even installed) correctly, is too many. I will miss the old discount customer service as I try another company next time I need new tires on any of my 4 vehicles. read more

Called for an "out the door quote" for 4 specific tires. Was quoted "out the door" $772. Made an appointment for 2 days later. Had the tires replaced and was charged $872. Didn't realize the difference until a few hours later. Reviewing the receipt a $25 per tire "certificate for refund" was added to the invoice without ever being offered or accepted. Called the Okemos location and was advised that "generally" they offer the certificate and "most people" accept the certificate. Of course it's typically accepted because they do not tell people about it - they simply add it to the invoice. They apologize and offer to refund this; which I accepted. My question is - how may other people have been charged this amount and never had the certificate explained? My guess is multiple. Additionally, this is printed right on the invoice: https://www.discounttire.com/customer-service/certificates did not discuss certificates. That clearly indicates that they were added without the consumers knowledge. Neither the service tech Bob, nor the manager Jim, could explain how the line "did not discuss certificates" appeared on the invoice. Illegally overcharging! Discount Tire is a scammer! read more

Discount Tire - Invoice with "did not discuss certificates" clearly posted; yet charged! - Tires Near Me - Okemos, Michigan

My husband and I have used Discount Tire for years. They are absolutely amazing. The service is top notch and fast. We've always been impressed with their honesty. They dont try to sell you more expensive tires than you need and are always great about reviewing all if the available options. We especially love the road hazard warranty. I ran over a screw and they fixed my tire while I waited and at no charge. Highly recommend. I can't say enough great things. These folks ROCK!! read more

Not off to a great start, Ordered tires for Daughter, they cancelled order after 2 days. Online system feature aka malfunction. Called and said she still planned to be there, guy said appointment was still on the books. showed up and they gave away her appointment. has to comeback next week . Hopefully the tires will still be there. read more

I've had similar experience with Leanne P. My tire was punctured by something that caused the loss of pressure (indicator light on); so I made an appointment online. The next day, I found out that, that morning would actually work better than the scheduled time (5:30 PM). I called them to see if they could fit me in - they were very nice about it and explained that they didn't have anything major that morning! So I drove it in to have them checked out. 30-45 minutes later, they told me that a nail had punched the tire and... the best thing was... * drum roll* IT WAS COMPLETELY FREE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I couldn't decide that I should peed my pants in elation or cry from gratefulness. 5 flipping stars. read more

This place is great. I came in nearly half an hour after they closed with a rear tire that was completely blown. I had tried to change the tire and put the spare on, but it was stuck on their extremely tightly. Try as I may, I could not get the tire off. So, I hazarded the short 1/3 mile drive ("hazarded" is a good word to describe it...this thing should not have been driven) after trying, unsuccessfully, to get the tire off. In the rain. Yes, I know that sounds cliche. But, it was raining. (thankfully, it didn't start *pouring* until I got here...but, I digress). What I really wanted was them to help me get the tire off, so I could change it and come back in the morning for the replacement. Because it was late. And I know they wanted to get home to their families. After all, they all have better things to do than work on my car an hour after close. But they were tremendously gracious - if there was any hint of annoyance in either the technician or the general manager, it wasn't obvious to me. And, after they saw that tire and my front one (which was also about to burst...but that's a different story), they said they'd go ahead and replace them for me (which was going to have to get done anyways; hence, why I was planning to come back in the morning). So, here I am, nearly an hour after their close and my car is in the bay, being worked on by a team who was willing to stay up and open, well past their obligated time. I couldn't recommend these guys enough. My car is ready. Adios. read more

I was asked to come back in 45 minutes for a scheduled appointment. they said it would take about an hour 15 minutes to fix a flat. I don't understand if I have an appointment why should it take so long. I will try to go to Belle tire from now on. read more

These guys are great. I was having an already non-tire-related stressful day when I went in to replace my worn down tires. They recommended a good brand in my price range. When they realized they couldn't service my tires due to a safety recall affecting my car, they walked me through what that meant and how to fix it in a way that my car-and-tire-illiterate mind could understand. They even dealt with my stress crying which is a big kudos to them. In the end, they were able to replace my tires and so far they are working out great! No more sliding around in the snow. read more

Keven was amazing! I needed his help this morning and he went above and beyond to make sure we were driving safely! I will never go to another tire facility. I am not committed. Keven made my day! read more

SUPER nice fellas. SUPER good deals. They were very informative, which is great reassurance for me. Highly recommended!!!

Spent a good amount of money buying new rims. After leaving the lot I noticed I had a scratch on my front left rim. Very disappointed and frustrated. It's not a big scratch but when I buy something new I would expect it to be in perfect condition. read more

Have been going here for the last 2 years and slowly becoming more disappointed. I asked for them to change out three spark plugs because I couldn't reach them and they said it's not a good day and that I needed to get receipts for the plugs to match, rather than just pulling out one of the new ones and match the number. Then I was told about 1 hour 20 minutes until they can rotate my tires which was fine. I watched several customers go in front of me and finish while I sat in the lobby for for almost 2 1/2 hours. I said something to the desk and it sounded that they forgot about me, completely rediculous and unacceptable. I doubt I will return for future business, I'll go to discount tire next time. read more

The people work great.. the sales guys love to make you buy the warranty, even when you tell them no 3 times and it some how shows up on the receipt. I love making money and support it all but common. I for one don't like dealing with schemey people. I guess you got to do what you gotta do for tires. read more

I have visited twice in the past 3 years. The first time, they installed new tires and afterwards my car was no longer in alignment. I went back to ask about it and they said it was already like that (it wasn't). The second time I visited was today, for a tire rotation. I got back home to see that one of the wheel studs (similar idea to a lugnut) was missing. I went back and guess what, they said it was already like that (it wasn't). I'm disappointed and won't be going back to this store. On both occasions the manager was dismissive and borderline rude. Although they seem friendly, they're not organized and they won't take responsibility for what they do. read more

The worst customer service ever! Even if you have an appointment expect to wait a long time. My first appointment was over an hour late so I was given the assistant mangers card. He assured me that next time they'll get in and out on time. Not true. I will never buy new tires here again or recommend it to anyone. Ever. read more

My tire pressure warning light came on in my car today. We brought the car to Discount Tire tonight at 6:45 to get the tires checked. Realizing they had closed 45 minutes earlier, we were turning around to leave when a young man (I want to say Chris. But I'm unsure) opened the garage door and ran out to our car. He shook hands with us and asked if we'd like him to check the tire levels. He filled them and wished us a good evening. This is the way to run a business! What a pleasant young man and what a positive experience. Thank you so much! We will definitely use you for our next tire purchase! read more

I scheduled an appt. two weeks in advance after unsuccessfully being able to get a walk- in appt. when my appt. day finally came I had to wait in line behind 5 walk-ins. By the time my car actually made it into the garage it was an hour after my scheduled appt time. When I asked the guy at the desk how long it would take he told me an hour. He underestimated by at least an hour. What is the point of making an appointment if I have to wait just as long as people who don't? Listen I understand it's a busy time for them but don't overbook your employees so that they are working 8 hours after close. Also please give priority to those customers who use the online resources that you provide @ DiscountTire read more

If you are need of exceptional customer service and affordable new tire prices, Discount Tire is the place to go! The manager Ken and his crew put your safety as top priority and will let you know exactly what your car needs, even if it doesn't pertain to their own services. They are all very knowledgeable and skilled at what they do and will make sure to let you know the condition of your tires, what things to look out for, and offer quotes on tires that will fit your budget. In my own personal experience with them, they made sure to tell me everything I need to know about my tires and that I would be back on the road safely. If you need new tires replaced by skilled, caring mechanics, I highly recommend that you go to Discount Tire! Ken and his crew will always have a me as their customer! read more

As with most Discount Tire locations, the service here was a 10/10. The guy running the show was knowledgable and friendly.

I paid for the tires upfront. When I went back to pick up my car, I found that they replaced some sensor without my knowledge and authorization and charged me afterwards. Keep the money. I will never go back. read more

Just got back from my first ever tire change on my car. I arrived at my 5:00 appointment about 10 minutes early as the website said and was told the customer for the 5:30 appointment was there so they would be going before me. I was told my wait would be 45 minutes, and that ended up being just the time until my car was in the garage. After 1 hour and 20 minutes I finally got my car back. The staff seemed to do their job on each car in a timely manner and the manager was friendly, but the manager did not seem to care that I had set up an appointment and been right on time. What is the point in setting an appointment if discount tire just puts me in as any other walk in appointment? Also the person with the 5:30 appointment didn't even have their car being worked on, they simply came half an hour early and stole my spot. I think I will be paying AFTER my car is serviced in the future, and I will try other tire dealerships that actually care about their customers' time. read more

I've had good experiences with discount tire at many of their different locations in michigan. This one stands out for me, due to one of their employees actually going out of his way to help me one day! I had a flat tire in my apartment parking lot and was desperately trying to change it with a friend, and obviously on the struggle bus. A man driving by in the parking lot stopped and asked if we needed help. He said he had a better jack for me to use (since mine was pathetic and wasn't doing squat to lift my car). I said yes and he immediately drove over to his apartment building across the lot, parked, and brought over his jack. He did everything for us! We just stood back and watched. He completely changed my tire and even checked the pressure in my spare. He said it needed a few more pounds and that I should drive it right over to the discount tire and that I could leave it overnight and they would take care of it in the morning since it was a sunday night. When I asked "really? are you sure I can do that?" he said "Yea, I work there. They'll take care of it." I asked for his name, and it was Michael. I thanked him over and over and went to put air in my spare and rush it over to the discount tire since my spare also had a small leak and wouldn't last me long. We left it there and the next day went back over to get everything straightened out, sure enough by the morning even my spare was flat. The employees were so helpful and in the end they repaired my original tire and put it back on all for FREE. As long as the tire is repairable they always do this for free and then just send you on your way. read more

These guys were really nice and said "come on in!" when I called to ask if they could make space for me that day. Within a half hour they had fixed a puncture in my tire AND didn't charge me a CENT! :) read more

I had a flat tire, which happened to be from a loose screw. The guys at Discount Tire were so nice and took care of it at NO CHARGE! I had never been there before, but they treated me like I was a regular. Will definitely go back when I need new tires! read more

Stayed late to get my tire replaced on a Saturday after I;d been hit and run. I needed to get on the road back to Texas, and these guys hooked me up. Thanks! read more