What an Amazing team! One of my FAVORITE things is their pick up and drop off service they offer. It started from a phone call, I believe I spoke to Jake . His customer service made me feel comfortable to bring in my vehicle for some work done. As I was sitting there, waiting for my car to be worked on. I was able to witness how they conducted themselves from the customer service over the phone to even interacting with other parts delivery personnel and each other. I share this to say that I felt like I meet a genuine, honest, hard working group of guys. D, I already referred your team that same day. Thank you again. I DONT WANT TO SEE YOU, BUT IF I HAVE TO SEE SOMEONE THEN I WOULD DEFIANTLY PICK VISION TIRE AND AUTO ***** read more

Worst place in Jackson! They do not know what they are doing! Technicians are very ignorant and must YouTube videos on how to work on vehicles! Do not recommend! read more

BEWARE, DO NOT GO TO THIS CAR SHOP: My hometown mechanic found a cracked oil pan because the bolt was over-torqued. Through my carfax, they were the last place that replaced my oil. I contacted them concerning the issue with pictures of the damage and said I'd like the oil pan replaced free of charge. However, they dodged my hometown mechanic's and my emails and phone calls for weeks until I had a MALE relative call on my behalf (they even said it was my fault that I didn't reach out sooner to the owner's/manager's personal cell phone when I wasn't given the number in the first place until my relative called). It was very obvious that they thought they could take advantage of a naive girl and bully me into not taking further action with them. Eventually, they agreed to replace it if I drove 1.5 hours to their shop (instead of writing a check) because they understood that "the optics look bad" (but they still deny any responsibility). They admitted that when I got my oil changed, they had someone new on staff who cracked someone else's oil pan around the same timeline. So, I went to them first thing in the morning for the repair and I got a text 2 hours later that they looked at the car and refused to replace the oil pan because something else was leaking. They also said the leak wasn't bad enough for a repair. My hometown mechanic spoke to them and explained to me that it's obvious they don't know what they're talking about and that they probably don't know how to do the repair (ex: Daren (owner/manager) said my car takes 8 qts of oil when it actually takes 5.8 qts). The entire time he was only being outwardly friendly to my boyfriend and being defensive and dismissive to me. Instead of fixing something he agreed to fix (I have the agreement over text and a couple of witnesses to the verbal agreement), he did not care about doing the right thing and customer satisfaction. He is a chauvinist who only cares about saving a couple of bucks and preserving his ego. My next step is contacting the BBB. Thank you Daren! read more

I use Vision Tire and Auto for all the non-warrantee work on my vehicles. Always fast, friendly service at a fair price. They will make the necessary repairs without trying to upsell products or tell you things are wrong that don't need to be fixed (like has been my previous experience with other "big name" chains). They look out for the customer. As an example, I recently called about a wiring issue with the brake assist on my truck. This is something they could fix, but not something they specialize in. The owner said, "I can fix it, but I think you'd be better served by another local company because that is what they specialize in and all they do." Thanks for the great service and care for your customers. read more

I have brought my Honda CR-V to the dealership for years to fix a stutter in the transmission. They would make excuses and adjustments, but the problem was never fixed. Not only did these guys fix the problem the first time, they gave me a car to drive while my car was in the shop, and they provided amazing customer service. They also provided a detailed report on everything that they did to the vehicle, and included the products they used in the car. They use top tier products on all of their servicing, and did it all of their services at a fair price. I will return here for all of my repair needs! read more

This place is awesome!! They will come pick up your car for you while you are at work which is super convenient!! They really listen to you and do everything they can to make sure you have a great experience using their services. I have now had multiple services performed on both cars and will be using Vision Tire and Auto exclusively in the future. Rare to see this level of professionalism and integrity in a business -- was not prepared to be treated with the kind of respect they gave me. At VT&A you are not a number but treated like family and it shows with every interaction and aspect. Thank you so much!! read more

Terrific Service. Fast and Reliable every time I go there and they pick up your car for just an oil change!

I've previously been to Vision Collision for body work on a few occasions and was really happy with the service. I thought this company mainly did tires which I had always used Discount Tire for. But after reading a review that this place did brakes I thought I'd give them a try. I had my brakes and rotors done. They did a good job for a competitive price. I have family and friends in town, but the pick-up service was really helpful so I didn't have to ask anyone I knew to come into East Lansing to get me. I explained to him how my car had been jerking since I had my last tires put on, which has happened on more than one occasion to me in the past. I asked him if overtighting could warp the rotos because I had read that somewhere. He said it could and explained their process to ensure that doesn't happen. I will likely be going here for my tire service too from now on. read more

I had some issues with my brakes, so i brought it in to Vision. Everyone that I've spoken with that works there is incredibly nice and accommodating. They gave me a ride back to my house and picked me up when it was done. Their prices are competitive the customer service is top of the line. I'll forever go to Vision for my auto repairs. read more

My car overheated and I'm from out of town. I delt with Luke and Danny at this location and was very happy with the level of service and quality of work they were able to do in such a short time frame for me. I paid less than expected (shopped around pricing to compare) and was updated about the status as they worked on it. I do not live in the area, but if I every need something while I'm visiting my parents in this area I wouldn't hesitate to bring it back. Thanks again! I appreciate you making what was looking to be a pain repair so quick and easy! read more

I was referred to Vision Tire & Auto by a friend and couldn't be happier with the service I've received. The customer service here is phenomenal and the repairs have been solid. I've worked in customer service all of my life and would hire these guys to work at my business in a heartbeat! Not only are they friendly and informative, they also care. They've worked on 3 of my cars. They've helped me to understand the problems with each vehicle and to make the best choices for repairs based upon the needs of my vehicle and my financial situation. And they offer a pick-up and delivery service, which is really helpful for those of us who don't have family to help out in times like this. Most recently, I was in the market for a different vehicle. The last vehicle I'd purchased was extremely problematic and I couldn't afford the time or money to deal with that again. The vehicle I was looking at was out of town and I wasn't able to bring it to Lansing to have it inspected. Understanding my concerns, Josh offered to go to Battle Creek to look at the vehicle with me! This gesture of kindness was greatly appreciated and I can't thank him enough for helping me feel confident in the purchase of my new vehicle. read more

Vision Tire and Auto employs excellent mechanics and understands the real value of customer service. The true differentiator is the picking up and returning of your vehicle...from your home, office, wherever. Real convenience, reasonable prices. They are excellent. read more

I wouldn't return here if my car was completely broken down. Customer service doesn't make up for incompetent technicians and poor diagnostics. This was my first time trying a different mechanic than my usual just to get a second opinion and it ended up costing me extra money and a week of my life. Go elsewhere! You won't regret it. read more

Absolutely amazing business. They are so helpful, knowledgeable and customer service. They PICK YOUR CAR up!! So much time is saved and an excellent job done, too! Thank you so much! read more

Vision Tire and Auto is fabulous! They always go above and beyond what is expected and do a fantastic job in the process.

Amazing service, picked up my car from 1 hour away, took care of me, diagnosed the problem fixed it. They let me know of other issues with my vehicle, and had it back to me the same day. Will always use vision tire and auto. Highly recommend! read more

Josh and Co are great! They are friendly, kind, and committed to getting your car in tip top shape! They are great with scheduling appointments, discounts for Sparrow Hospital employees, and will pick up your car and drop off at your convenience. The best place to go in town! Heather read more

As good as it gets when it comes to auto service. First off, they pick up and return your car to you, which is so amazingly convenient that it makes the typical shuttle service of dealerships look like amateur hour. From there, they provide top notch service and attention to detail that rivals or surpasses the dealerships. I have had two different vehicles serviced by them in the last 6 weeks and both times they went above and beyond to diagnose the actual problem and avoid unnecessary expense. The first time it was my wife's Audi A3 and the dealership wanted over $1,300 for repairs that Vision Tire & Auto was able to do for $750 -- using OEM parts. They don't try to upsell, they do great work for a reasonable price, and they offer great customer service. I will never go anywhere else! read more

Had my old beater truck in for service at Vision. They were very thorough at diagnosing the various issues that I was having with the truck, and found some things I wasn't aware of as well. It cost me more than I had hoped, but that wasn't Vision's fault. My old truck was acting like an old truck. The charges were very reasonable considering the extent of the work. My truck is back to being its old self again. All the strange noises are gone and I feel a lot more confident driving it. The mechanics even stayed a little late to finish the job. I'll definitely be going back for work on our other cars. read more

We have had several vehicles serviced through Vision Tire & Auto. Each time they were honest, convenient, and the work was quality. You do get what you pay for and with fair pricing, along with exceptional work, the choice is obvious! Don't gamble your life or your family's lives with anyone else but Vision!!... enough said. read more

Visions pick up service is amazing and so convenient. Thank you for all you do!

3/26/2017 update: This is the 2nd update I've made for this review. For those who don't want to read the whole thing, here's the short version: I was quoted for a set of Goodyear Assurance TripleTreds. I went in the next day and they tried instaling cheap Fuel Max tires on my vehicle without telling me. I inspected my car before leaving the lot, confronted them about it, and they feigned ignorance. Luke, who I believe is one of the managers, would not honor the original quote that his employee made. To be fair, he agreed to put Cooper CS5's on my vehicle (better than Fuel Max but still cheaper than the TripleTreds) at no extra cost. I made a fair review of my experience and gave them 2/5 stars, as I was ultimately unsatisfied. One of the co-managers, Darren, reached out in response. He said he would honor the original quote. The tires would not be in stock until March (another 3 weeks), so he said he would contact me then. I'm updating this review to confirm that Darren's word was good. I now have TripleTreds on my vehicle at the cost I was quoted for. They were installed in the first week of March. It cost me an extra 3-4 hours of time I could have spent at my work, so I don't really feel like I got a great deal. I am somewhat hesitant to take my car to Vision Tire and Auto again because I went through a lot of trouble for what should have been a straightforward service. Hopefully they've taken this opportunity to reevaluate their strategy for resolving valid customer complaints. original review (2/1/2017): I saw that this business was getting great reviews and decided to try buying tires from them (local shop) instead of a conglomerate like Walmart. I made an appointment over the phone to have Goodyear Assurance TripleTreds installed on my vehicle. I confirmed the model and out-the-door price with Josh twice. The next day (today, January 31 2017) I went in for my appointment as scheduled and confirmed a third time with Josh in person that TripleTreds were going on my vehicle for the discussed price. I was not given an invoice before they started working, but I thought it was unnecessary. They were friendly and the two other customers seemed to be regulars who were happy with the staff. 2 hours later I was charged the agreed-on price and then received a receipt stapled to an invoice. The invoice had the tires labeled as Goodyear Fuel Max tires, not TripleTreds. I asked and the employee at the register (not Josh, who left) confirmed they were Fuel Max tires installed on my vehicles, which I never once asked for. A third employee who I took to be the manager (update: later learned his name was Luke) came out and apologized for the "miscommunication." He offered a complimentary alignment. I told him I did not want Fuel Max tires or the alignment. He said he could not get TripleTred tires. I had been there for 2 hours already, and he already had my money, so I asked for Michelin Defender tires instead. These tires are cheaper than TripleTreds, but the manager (Luke) wanted to charge me an extra 150 dollars. I ended up settling with some Cooper CS5 tires for an additional hour of my time, which the manager claimed he was losing money on. This is not accurate, since they are much cheaper than TripleTreds and are comparable in price to the Fuel Max tires. In my opinion, the manager should have honored the price that was originally quoted me and installed Michelin Defender tires, which are comparable in price to the TripleTreds that I was supposed to have installed. Although friendly, the staff at Vision Tire & Auto tried to install tires that are far inferior to the model I asked for on my vehicle and hope I didn't notice. I will never do business with them again and will try to dissuade anyone who thinks of giving them a try. 2/7/2017 update: 2 days after posting my review, Darren, a cofounder and manager of Vision Tire and Auto, reached out. I gave him a call the same day and spoke with him about my experience for about 10 minutes. He was extremely courteous and apologized for his staff. He indicated that he discussed the issue to great length with his staff to prevent something like that from happening again. He also offered to replace my current tires with the Goodyear Assurance TripleTreds I was originally quoted for at no additional cost once he had them in stock. Darren estimated that he would have the TripleTreds in stock in March, so I am hopeful that I hear back from him in 3-7 weeks. I will update my review at that time, hopefully to confirm that the situation is rectified. read more

My work truck actually broke down and I was able to coast into their parking lot. This was a situation that I felt was an opportunity for them to take advantage of me. This did not happen on any level! They were super friendly, and even gave me a ride to my shop to pick up my other work truck. The problem with the broken vehicle was the throttlebody, which they replaced and had that truck up and running the same day! I have no idea what others would charge for this service, but I thought the price was reasonable. They will now take care of all of my vehicles. read more

I have worked in the automotive parts and service industry for 28 years. Worked at a hand full of parts stores and repair facilities in Virginia. The service and attention to detail that Luke and his highly trained technicians offer will far surpass even the pickiest of customers (I should know as I am one of them). They were able to diagnose and repair a problem on my girlfriend's 2012 Chevrolet Malibu that the Chevrolet dealership was unable to diagnose while it was in for a factory recall. Keep in mind that even with a new vehicle you do not have to go back to the dealer for routine maintenance to maintain your factory warranty as Vision Tire & Auto can offer you much better service and will even pick up your vehicle as well as return it when they have completed the work. They advise about repairs that are not needed now so that you can budget and have done at a later date. No high pressure sales or scare tactics that some other shops use to get you to over spend on unnecessary repairs. I feel very comfortable recommending as well as utilizing Vision Tire & Auto for all of my vehicle needs. They are a one stop vehicle repair facility. The prices are very reasonable and fair and they always go above and beyond to meet my high expectations. I can not say enough about the team at Vision Tire & Auto! Give Luke a call for all your auto repair needs! read more

The service at Vision Tire & Auto is second to none. They have always been able to get me in quickly, resolved the issue, and treat me and my car professionally. The staff is so incredibly friendly and helpful, and their free pick-up service is an added bonus. After years of taking my car to the dealership, I will now only take my car to Vision! read more

Amazing service! Honest and caring people at Vision Tire & Auto! I would recommend their service to everyone!