On December 14, 2024, I purchased a 2017 Audi Q5 from client advisor Marivel Valles. Since then, I have had multiple follow-up questions and have consistently been referred back to her for assistance. However, each time I've contacted her, I've received vague and unhelpful responses. For instance, she stated, "The technician is not available; I will follow up with you next Monday," and on another occasion claimed, "The technician is at my desk as we speak; I will call you back in five minutes." This Saturday will mark two weeks since my last attempt to reach her, which is unacceptable. I acknowledge that I purchased a used vehicle without a warranty, but after having the car inspected by a mechanic, I was informed of several issues that need clarification. Specifically, the mechanic needs to know if Serra Auto addressed any of these problems. My calls to Ms. Marivel Valles were intended to gather this crucial information, not to solicit repairs from Serra Auto. I believe I have a right to this information. Due to this frustrating experience and the lack of support I've encountered, I am compelled to rate my experience very low. I am thoroughly displeased with the service provided and will not consider purchasing from Serra Auto in the future. read more

My recent purchase of an Audi SQ5 from Sierra Automotive has been an utter disappointment and a complete rip-off. They shamelessly promised two keys with the car, but conveniently "forgot" to provide the second one. Unacceptable and deceitful behavior. Worse yet, the car, supposedly a 2019 model, came with tires dating back to 2017. Shockingly negligent! These outdated tires caused severe vibrations while driving, rendering the whole experience not just uncomfortable but downright hazardous. Their response to my concerns? Dismissive and contemptuous. They couldn't care less about the problems they've sold me. Instead of addressing the issues, they treated me with disdain, showing no regard for customer satisfaction. Sierra Automotive's lack of integrity and appalling customer service is beyond belief. It's appalling that a dealership would stoop so low, disregarding their promises and showing no accountability for their subpar products. Avoid this disgraceful dealership at all costs." read more

Purchased a vehicle here. Staff was great up front. Colin and Ryan were super helpful through the purchasing process and afterwards helping navigate the system. The vehicle had a mechanical issue early on. Serra worked with me to get the vehicle in, diagnose and then fix the problem. Mike and Anthony were extremely nice and very helpful along the way. Shoutout to the the tech, Chad, who worked on the vehicle! Thanks to all who helped out. I would absolutely recommend the place to folks looking either to purchase a vehicle or have work done on their vehicle. read more

I was hesitant at first about owning a BMW but they treated me with so much respect. I was very impressed with customer service. The to and from shuttle service. The full stocked fridge and cookies was a definite plus. Most other dealers would charge for shuttle service or not even have it. At least they didnt do a half A$@ job and do a repair then oh we couldn't do it all the way so you will have to come back. I was not charged for a single thing there. Very well done!! I definitely will be coming back. read more

My car was not fixed properly at Mercedes-Benz of Novi until i bought my car to Okemos Auto Collection. My experience as a first time customer was a wonderful one and that mostly because of the fair price of the service and the Service Advisor, Dion Lu. He took the time to explain. He was committed to ensure that i happy with the service. He has come through on every promise made and i have received. I unequivocal recommend Okemos Auto Collection's Service Dept. read more

I had a great experience with the Okemos Auto Collection! I was able to make my service appointment for a time that worked for me and was provided a service loaner. When they had diagnosed what was wrong with my BMW, my service advisor called me to explain the problem and I approved for the work to be done. They were very nice and kept me up to date on what was going on. I will definitely be coming back in the future! read more

Our daughter attends MSU. The BMW she drives was purchased in Raleigh, NC where we live. Unexpectedly, the BMW developed a number of significant mechanical problems necessitating it being towed to Okemos BMW. Service Advisor, Dian Lu handled everything (from explaining the problems to having all repairs completed in a timely manner) politely, professionally and positively superbly. John F. MD read more

I have been servicing my BMW's here for years and have had nothing but the best customer service from Paulette and Kent. They always give me the best advice regarding the maintenance that needs to be done to my cars, and they always provide a loaner car when I need one. I highly recommend using Paulette or Kent because they are easy to work with and always treat me like family. read more

Great customer service. We live in novi so we usually go to different BMW dealership for service but while visiting relative, tire pressure was low due to cold weather and had to stop by here to put air. Service people were very friendly and nice even though the place was pretty busy. If we live in the area, we would definitely choose this dealership to purchase the car. read more

I recently bought a 2016 Mercedes Benz GLE 350 SUV and love it! I found Dominic Francisco and Tim Tabor to be extremely helpful, respectful and professional. The professionalism of Dominic Francisco and Tim Tabor and focus on quality of Okemos Auto Collection is why I bought my MB from them and would highly recommend them to others too! - Robert C., Lake Orion, Michigan read more

Very, very disappointed with this "business." My family has given this place over $100,000 of business and in exchange my mother was met with rudeness and a complete lack of interest by both members of the staff, one of whom's name is mike. Sexism and misogyny run amuck at this poor excuse for a car dealership. They will not be receiving my family's business anymore. read more

Dian was my sales person and with me being in a different state he answered a lot of questions for me. He made the drive himself to drop off my car to me and the process was easy. I'll definitely keep Dian in mind next time I'm in the market because he made the out of state purchase very easy. read more

Words cannot explain how awesome Jessica is, as well as the rest of the dealership. From repairs to our sons car to the purchase of three cars within the last year there is not one aspect of any of the transactions that did not exceed my expectations. This is the best dealership, hands down. read more

Mr James Sprague always taking care of my BMW's very friendly and honest he will tell you straight up if your bmw wants work or not like other shops they will lie and tell you need this and that just so they can make extra money MR James is highly recommended the king of machine read more

Brad went above and beyond to resolve the issue my car was having and kept me updated with the status. I was also very appreciative to have a loaner vehicle so my daily life was not compromised while my car was being serviced. I will always reach out to Brad to service my X6. read more

Another smooth visit! I really appreciate Ken's willingness to listen to my concerns and the follow through he initiates to ensure all are addressed. He's always friendly and respectful. Highly recommend him as a Service Advisor for your vehicle(s). read more

Try the simple task of scheduling a service appointment. These are the poster boys for "customer service is dead". Rude answering the phone and a truly Kafkaesque run around for something as simple as routine maintenance. Y'all don't need no vaccuums. read more

Just bought a used BMW 3 series from this dealership. Prior to delivery I had the car serviced and had several items fixed. Tim Tabor, the dealership manager, and the service department were wonderful to deal with. The car looks and runs great. read more

Everyone at the Serra Auto Campus was a pleasure to work with, especially Ryan! He was extremely honest, friendly, and knowledgeable. If you're in the market for a new or used car, I would recommend letting Ryan help you out! read more