I've had consistently good service at Capital Honda. They have gone above and beyond to make me…read morefeel like a valued customer.

Would not recommend. I wanted an OTD price over the phone and the sales team refused. They used a…read morelot of high pressure sales tactics to try to get me in the door. I decided to take my business elsewhere since these people wouldnt even accommodate an opening quote.

Came in to test drive a vehicle and they couldn't find the keys. They told me if I sat in the…read morelounge and waited that they would bring the keys instead I sat there waiting for 20 minutes while the guy that I was talking to started helping another couple so I just walked out.

Read this before buying!!…read more My pregnant wife purchased a 2019 Porsche Macan from Serra Auto Campus (Porsche Okemos). From delivery, the vehicle showed funky engine behavior, which quickly worsened and resulted in a catastrophic engine failure. Despite being informed of the situation and the circumstances, the dealership declined responsibility and was slow to respond. As a result, my wife has been left without a safe and reliable vehicle. I have documented the full timeline, evidence, and communications related to this matter at:https://SerraAutoEngineIssue.com This case is currently under review by the Michigan Attorney General. Updates will be posted as they become available. The following individuals were contacted and made aware of the facts, documentation, and timeline related to this matter during attempts to seek resolution - but without success. * Jake Walker -- Client Advisor who handled the sale of the vehicle * Michael Spencer -- Service Advisor listed on the pre-sale inspection documentation * Patrick Knechtges -- Technician listed on the pre-sale inspection documentation * Chris Shade -- Dealer Partner * Matt Serra -- President, Serra Auto Group (notified) * Joseph O. Serra -- Chairman, Serra Auto Group (notified)

This company likes to show up at people's houses unannounced and insert themselves in family…read morebusiness. Do not buy from this place. They lie to your face about your options and will screw you over.

If I could I would rate this dealership 0 stars, never felt more disrespected in my entire life…read more Went for an oil change and Jermey who did it charged me $380 (I have a camaro typically $180). I voiced that it didn't seem right that something must be wrong but the lady Paige at the desk told me "The price of oil is up". I'm a college student at MSU and they clearly just tried to screw me over. Ended up having my dad call up there because he was as enraged as I was and they ended giving me a refund over $200. Never take your car here, the workers in the service department are absolute scumbags.

They are beyond help. Really no understanding of customer service…read more The gentleman who worked for this same Audi dealership for 20 years left to start his own foreign car shop after observing the piss poor way Lansing Audi treated its service clients. Me included. Here's the name and number (Redline Auto Services. Number (+1 (517) 367-7070 The people at Lansing Audi are sick. No matter what is said by their response to this review do yourself a favor and just call Redline Auto Repair in north Lansing. Omg. They have amazing customer service. Just sayin. You don't have to worry about Audi of Lansing being your only option. Audi of Lansing SALES Department is great. Their SERVICE department is incredibly messed up. Incompetent. And maddening. Save yourself from having a stroke dealing with them. Buyer Beware.

Well seasoned and longtime Audi Q5 owner and overall Audi enthusiast…read more I took my 2018 Audi Q5 Pretige to this dealership today for an oil change. It was overdue and I am leaving town this evening unexpectedly, so against my past experiences and better judgement, I knew I could get in and out in a couple of hours. I booked my appointment last night online. I booked as a Guest, put in my basic car info and selected the $109.95 oil change service. I received a text message (as I had chosen for communication) confirming my 9am appointment. This morning, I knew I would not be able to make the 9am appointment I scheduled. Because I booked as a Guest, I could not find my previous appt with which to reschedule, so I logged on, and I was unable to book a new appt. The system must have linked my phone number from my Guest appt to my Logged In status. So, I called service. The woman I spoke to had a 1pm spot and I took it. I received a second text message, but it said oil change for my 2010 Audi Q5 Prestige. I figured this was because again, the phone number linked me and I had not provided the VIN or any other details of my 2018 Q5. Not a big deal. It will be obvious I am not in a black 2010 Q5, but a 2018 white Q5. I arrived at 1:15, apolgizing, as I hit a pretty big storm on the way in and my 5 minutes late turned into 15. Jon Bowles was my service agent and super super friendly. He took the keys and even changed out my key fob battery while I checked in and sent me home with an extra battery!!! This is why this review has 1 star. Excellent customer service moment! I was even planning my yelp review and to give him a shout for this...key word, was. I elected to wait. At some point, Jon came over. He told me he didn't want to sticker shock me, but the price of an oil change is greater than what I scheduled. He told me that an oil change for the 2010 Q5 would cost less than that of the 2018 because the 2018 uses sythetic oil, and the 2010 does not, and was referring to the rescheduled appointment that mistakenly used the 2010 instead of the 2018. First of all, he is wrong about MY car that wasn't even the car I was servicing. Dumb. Anyone with a 14 year old car would be using full synthetic. I didn't address it, but immediately lost trust in him. So, I explained how I originally scheduled my 2018 and it was switched when I called and the price of $109.95 is what the website listed as the cost of an oil change for my 2018. The lady on the phone mixed up the cars, and rescheduled my 2010. He was incorrect about the price. He was also trying to tell me that was a "sale" price and I could not use my coupon combined with it. Once I cleared it up, he said he would be taking $100 off the oil change. I guess in Jon Bowles world, the oil change is $150. The problem is, the Audi of Lansing website has it listed as $109.95. I received a text message with a video tour of my car narrated by the technician, Christian. This was the best part of this whole thing. It was literally a walking tour of the underneath and hood area of my car fully explaining everyhing to me and I got to see it. I knew I will need engine mounts soon, as is common with this car and my mileage, and it was very cool to see them and get the explanation. There was another part of the link that is an Inspection Report, with options like OK, needs future attention and immediate attention covering every section of my car. Then, Jon came back to where I was sitting again. This is why I am writing this review. He had with him a cabin air filter. It was in the shape of a rectangle with a slanted corner. He asked me long I owned the car, I told him. He then told me it hadn't been very well taken care of and showed me this filter that came out of a plastic bag and one side was indeed black with pollution. I asked about cost, he said around $90. ***What he did was show me some dirty air filter they must have in the back to try and get people to pay for this service.***The air filter he brought me was not from my car but from a 2009-2017 model, hence the slanted corner. The 2018's on use a full rectangle filter. I purchased the filter at parts when I left for $30, and changed it when I got home, it took me 2 minutes. The filter I pulled out is NOT what he showed me in the showroom where I was waiting. My bill was $70 less than the price, not $100. The oil change price was $159. 31 with taxes and fees. The estimate was listed as $141.07. I scheduled a $109.95 service. By my calculations I was overcharged between $30-$35. I expect this to be fixed, asap. Lastly, I am an Audi hobbiest. I know Audi like the back of my hand. I know the brand, I know the history, and I know the model I prefer and own 2 of. I am a hobbiest, as many Audi owners are. I run in Audi enthusiast circles. This Jon Bowles must be new and must be from a different brand and has poor ethics as does Audi of Lansing.

Being the only Nissan dealer in town sure lowered the bar. This was my first experience with Graff…read moreNissan, I would say their "I don't care attitude" is their greatest virtue. I worked with Nick, who exudes "why are are you bothering me?". As there was a warranty issue due to Arlington Nissans error, Nick explained that I needed to figure that out or pay for the part out of pocket. This is a dealership warranty, FYI. He also refused to order the $400 part until I paid $1800 for parts and labor. There are many solutions to a problem like this,but this group is not what I would call problem solvers. I sorted out the warranty, got Nick to order the part and installed it, then they closed for the weekend. I appreciate a weekend off, but the entire sales team is not able/allowed to run a credit card to close a due bill on a saturday, as if this was a union shop. I suggested that after a 4 day delay of getting my car back that "I hope their quality of work is better than their quality of customer service", Nick just laughed as if either one could be worse. FYI, they don't use temporary mats and will track shop oil into your car. They did not reset the oil maintenance ticker. I have no proof they did any work besides their word. In summary, Graff Nissan service does not care, will not go the extra mile, might do their job at the minimum level and has no issue delaying getting your car back to you. Pathetic.

I bought a preowned '17 Rogue here on 12/20/19 and the check engine light has come on 3 times…read moresince. I have brought it into the service because I have an extended warranty and they keep giving me the run around. The service guy, I don't know his name, is really young and has an attitude problem..... he also is trying to tell me that the car has blown an alternator, but it wasn't in the car fax or maintenance report that I requested. How does an alternator blow under 60k miles and you not report it? If this does not get fixed, I may have no choice but to file a lemon law lawsuit. BE CAREFUL with their service department. The younger, light skinned African American with glasses in the service department (seriously don't know his name, but I am going to find out) has an attitude problem and is a guy who thinks he is slick.

I live in Ann Arbor, and there's a Subaru dealer in Ann Arbor, so why the heck would I drive all…read morethe way to Lansing to purchase my 6th Subaru? Because my experience with Williams was really that good! First, they absolutely crushed the deal I was offered in Ann Arbor by about $5,000 (between the new car and my trade-in) for a 2018 Crosstrek. And with a deal so good, they didn't need to employ those high-pressure, smarmy sales tactics that some dealers rely on* Thanks Williams, I love the car, and the process couldn't have gone better! I only wish I could go back in time and buy my other Subarus from you. Thanks! * Find my review of Dunning Subaru if you want to live the nightmare.

Place is full of people who just want you're money! Management doesn't know how to run the place,…read moreand the lot has the same copy paste atlas's, and jettas and like two other cars in the lot that are actually worth looking at. Never coming back!

Our experience working with Fernando was fantastic. He made our car buying experience smooth and we…read morelove our Toyota!

Doesn't deserve a star at all. Had an oil change at 9am. Was told it was going to be 1.5 hour after…read morearriving on time for my appointment. What is the point of making an appointment?? Increased prices and poor service after "new management" took over. Long time customer never returning again!

I've owned Mercedes Benz for over 30 years and received excellent customer service in Charlotte,…read moreNC. since moving up here I have had to take my car into Okemos Mercedes-Benz. firstly, the phone system is setup in a way the customer has to spend a lot of time on the phone being directed to the right person, who isn't there, or the call is dropped, or the switchboard lady has children arguing in the background. The service team don't leave messages on their phones to let you know if they are out of office or taking care of a customer and will be back shortly. when I contacted the general manager he was unapologetic. Secondly, when I went in to have my car cleaned for $300 the end result was pathetic. There was white all over the edges of doors, door handles, gas lid, etc. Also swipe marks where the cleaner had not thoroughly polished and wiped the car. I have had better jobs at $10 drive throughs. Service did offer to clean the car again but it was so inconvenient to drop it off for a day, and ask friends to drop me off and pick me up that I declined. Other places I've serviced my car at always offered free loaner cars for the day. Just very disappointed in the service at Sierra.

From the owner: For all your vehicle sales and service needs, visit Mercedes-Benz of Okemos. We have an incredible…read moreselection of new Mercedes-Benz and quality used cars for sale, as well as Mercedes-Benz service you can trust. Visit us to sign up for Mercedes-Benz financing and drive home in a stunning new car.