Our experience working with Fernando was fantastic. He made our car buying experience smooth and we love our Toyota!

Doesn't deserve a star at all. Had an oil change at 9am. Was told it was going to be 1.5 hour after arriving on time for my appointment. What is the point of making an appointment?? Increased prices and poor service after "new management" took over. Long time customer never returning again! read more

Was sold my truck back in 2019 and they promised me $29.99 oil changes for life. They went back on that promise in the past year or so. Also, the finance manager at the time of purchase slipped an electronics warranty onto the contract after I refused it about a dozen times. Very shady of him. They did refund me for that but that left a terrible taste in my mouth. Them breaking their $29.99 oil changes for life promise was the last straw. Toyota is the most reliable brand out there but it'll be a cold day in hell before I ever go back to Spartan Toyota for my next vehicle. read more

We bought a used car for our daughter from Tyler in Used Cars at Spartan Toyota and it was a great experience. I called to see if they still had the car we wanted. He said yes and so we drove there. By the time we arrived, Tyler had the car waiting for us right out front. He was super friendly and easy to work with. When we didn't like that car, he suggested some other ones. He had each one waiting for us when we finished the other test drive. I loved his hustle! The car we bought had just come on the lot so he had it detailed for us and then delivered it to us. How nice is that?! Morgan in finance was also awesome - she was super friendly and FAST! Best car buying experience we have ever had! read more

Spartan Toyota - Car Dealers Near Me - Lansing, Michigan

Bait and switch in the service center. One price on the phone at the time of scheduling. Another $100 at the drop off. Claim they have schedulers in another state with different prices. They should have honored that price. One star for friendly staff and a clean place. We have been long time happy customers. Such a shame. And the car wash! I dropped my car off freshly cleaned. Covered in spots from their car wash when I picked it up. Update: the service manager called and offered to refund the difference between what we were quoted and what we paid. read more

Such great service! My car had died the day before so I went to the service center the next day without an appointment and they took me right in. They took care of the problem immediately . So appreciative of their efficiency and kindness! read more

Not even a 1 star. I've been waiting 2 months to receive my refund which is 300$. I put down the 300 for them to save the car for me because the loan wasn't through yet it was Labor Day. The same day I called because the car was 18 grand so my family told me I minds well buy a brand new one for just a few grand more. So they will try to keep your money they kept making excuses saying the refund thing was down I kept calling everyday and then he said that my refund was processed. I then said no I'm done let me come get a check. Then he says okay which of my refund was processed how would I come get a check right ? So they keep bullshitting me lying to my face trying every way not to give me my money. Which isn't gonna work I'm going to them tomorrow in person please do not go here read more

I've been getting my westcoast based vehicle serviced here for a couple of years whenever in town and it's always a happy experience. I'm pretty sure my next vehicle purchase will be at Spartan. That is, when we get through this Covid business. :) read more

This is an unfortunate story of another bait and switch with a car dealer. Waited several months for a van and today the dealer called saying the van was in. I was excited to come get it. I drove with a friend giving me a ride 2 hours each way, only to have the deal change by $260 when I got there. Sure I can suck it up and pay the extra money, or I can decide to stand on principal. The general manager got involved after I sat in the showroom waiting for the sales manager to get off his calls. He made it clear he would do nothing about it saying they would just sell the van to someone else. Sad day for this dealership to lose a customer over such a petty amount, and a sad day for me wasting over 4 hours of my time. Poor customer service ! read more

Jerome Edwads of Spartan Toyota called me today. Jerome sold me my 2013 Toyota Camry SE in 2015. Jerome found the perfect car and the payments were at my requested price. Jerome is nice, personable, professional, and very knowledgeable. He answered all my questions, and he didn't pressure me. I highly recommended Jerome Edwads if your looking for a vehicle! read more

I purchased a used vehicle about 2 yrs ago and part of the deal was that I got oil changes for the lifetime of the car for $29. As long as I had it done at that location. I had the oil changed many times after I bought it and all was fine until I went in today for the usual oil change and was told by the service guy that there were NEW owners now and that they don't honor that agreement... I know my wife and daughter both need cars, but I won't be going here and giving them my business with flakey customer service this this. read more

The service was quick and professional. I was greeted and they checked my vehicle, let me when might be needed next for service. They did the oil change and I was out the door. Spartan has a great waiting area and I was able to attend my zoom meeting. read more

Went for an a scheduled oil change and this time was flawless. Everything was on time. No issues with anything after. They went over recommended maintenance. :( I need to get new breaks at my next oil change it sounds like and they gave me a quote for it already. Also good note they are the best price in town for an oil change. Thanks for your hard work and keeping cost down. read more

This review is specifically for the superb quality of work, professionalism, and dependable customer service and genuine courtesy we have received over the past several years from Terry Moubray, the Service Department Manager. Terry's consistent high quality of work and trustworthiness has been the primary reason why we keep coming back to Spartan Toyota. He's always over delivers and exceeds expectations and has been a problem solver for us for many, many years, and he always treats us like family. It's truly been a blessing to know and deal with someone like Terry Moubray. We are a Toyota / Lexus family. My mother owned a Corolla Station Wagon from 1995-2006 and then upgraded to a 4-Runner, and she's known and dealt with Terry ever since! Since I moved to Texas after college I was always worried about making sure my mom has an honest go-to quality resource to help her with any automobile or mechanical needs. Over the years she developed a great relationship with Terry, and my mother always goes directly to him and he has always taken care of her. Terry Moubray is professional, diligent, responsive, courteous, honest, transparent and he always follows through. In fact my mother is so fond and appreciative of Terry's high character and professionalism that she has often referred to him as her brother. It's nice to know you have family you can trust and depend on. Terry has helped us out in so many ways, and a couple of incidents stand out. My mom's beloved 4-Runner had some rust and issues w/ the motor mount, which is not good. I thought it would be time to find a new car for her because the motor was unstable, but Terry assured us it would be a simple and reasonable fix. He went out of his way and found a welding shop close by who he assured would do an excellent job in securing the motor mount so my mother could continue to enjoy her 4-Runner since there's lots of life left in it. He also assured us the cost would be fair and affordable, and he was right! Terry gave my mother a rental car for a couple of days and there were no surprises when we got the bill - we were elated! Another problem where Terry Moubray helped us out was the recent holiday season, my mother's 4-Runner started leaking transmission fluid, she had no clue and drove it for a mile back home and barely got it into the driveway. So here I really thought it was time for a new car even though we knew there was still a lot of life left in her 4-Runner - she may have damaged the transmission. And again - here comes Terry to the rescue! He gave us a reasonable quote to fix the transmission leak and flush out the radiator. He was also confident that the car would be driveable afterwards based on his experience and history in dealing with these problems. Sure enough 3 days later during Christmas my mother got her 4-Runner back and running better than before! We were so very happy, and the final bill ended up being less than what he had estimated which was very pleasing! I'm like to shop around for car service, but in the end I'm looking for the same thing everyone else is - - great quality of work, excellent customer service at a reasonable price. With my experience it's really hard to find someone reliable, honest, with consistent quality of service that's reasonably priced and dependable. Well we found all of these qualities - and more - with Terry Moubray @ Spartan Toyota Service Dept. I can't tell you enough about how great it is to have someone like Terry in your corner, he treats you like family and he's made us so very happy over the years and we greatly appreciate it. read more

Gerry and Duane are amazing. They made the process so seamless and comfortable. You go in, you feel like you are family here. They gave me a great deal for my trade in and my new car. Thank you so much Spartan Toyota! You made my buying experience the best yet! read more

Spartan Toyota - Car - Car Dealers Near Me - Lansing, Michigan

Bought a used diesel truck. Was promised a year of free oil changes. Nope. They gave 45 dollars towards a 200 dollar diesel oil change. Owned the truck for 2 months. Check engine light came on with the throttle issue light. Called Spartan. Spoke with Bruce Wortman. Rude and basically hung up on me after saying "doesn't sound like drivetrain. You're paying for it" total jerk. DO NOT SPEND YOUR MONEY HERE. GO ANYWHERE ELSE. read more

Purchasing a vehicle through Spartan Toyota has been an amazing experience. My sales professional, Nino, was patient, kind, and listened to my needs as a car owner. It was through Nino's patience that I purchased a vehicle that best fits my needs. Randy worked hard to find the best interest rates quickly, and professionally. Having purchased several add-ons, I've also had the pleasure of working with the Service Department staff. The service department staff has shown the same professional courtesy I've experienced throughout this process. I've already recommended Spartan Toyota to 3 friends/family, and will continue to recommend Spartan Toyota in the future. Wising I could give you more than 5 stars as you all go above and beyond in customer service. read more

After the first experience, I went back. I was expecting great service like before. Instead, I was argued with, treated like either a liar or dumb woman. Like I didn't have the plan I paid for years before when I PERSONALLY bought my 4Runner, no help from a man, just little ole me! After the service man realized that I did have the service plan I reported, he said that I needed to have a number for him to call for an approval code. I told him I did that last time after moving from out of state. He said, " I need the approval code. You can either come back tomorrow with the number or pay for the service (already paid for with the purchase of my vehicle from Toyota). I said I'd pay, because I didn't want to drive a half hour each way again the next day. The service employee asked if I was sure, because he wanted to make sure I had a pleasurable service experience!! Haha!! I already was not having a pleasurable experience, after being told I didn't know the service plan I'd had for years. I even asked him earlier if he thought the Toyota in Houston gave me free oil changes for years before we moved to Michigan. My husband bought a new truck at Spartan Toyota the next day. Once I posted my response about the service I received the day before, they won't respond to my husband or myself about installing the steps we paid for on his new truck or the extra key for his truck. . It has been months now!! They are babies & support an ignorant employee that treats woman like idiots & liars!! read more

Mike Smith was friendly and helpful, as always. I will always ask for him. Service was done very timely. No problems since I have been making appointments with Mike. read more

Service department works to get you in when you need it. They are very trustworthy, friendly and professional in my opinion. I feel prices are reasonable. read more

These guys charged me $175 for an engine diagnostic for a burning oil smell. They literally took over 3 hours to tell me nothing was wrong with it. No print out no nothing. Just pay the $175.00. I questioned the Service manager who said that they had their Master Technician on the vehicle for over 2 hours. I asked why the vehicle was sitting behind their building for over 2 hours untouched. I recently brought the vehicle back in since the oil smell is getting much worse. They still couldnt find anything. I called the service manager only to find out they didnt even put the vehicle on a rack to look at it. I brought it to a Valvoline Instant Oil Change about 1/2 mile away and they found a bad oil pan gasket where a leak was occuring. The service manager started making all kinds of excuses again and talking over me. Very rude person. After hanging up the phone, he calls back and wants to start a fight with me. I will be writing to Toyota Motor Corp about this dealership and their sketchy service department. Beware people, this dealership is a total scam since new ownership took over. read more

I have always had a very positive experience with the Service Department (as well as Sales Department) at this location, and yesterday was no exception. I needed an oil change, and Terry recommended getting a coolant flush as well. He noted two small bulbs that needed replacing. I also wanted to look at new cars, and Stefan was a great help. I have bought several cars, plus leased a car, at this dealership and have always had excellent service. read more

i bought a used vehicle here in august and immediately started having issues. Not just little things, very inconveniencing issues. The night of getting the car my alternator went out. I've been having many issues with the engine and oil burning too fast, all to find out the engine has to be replaced. These guys sold me on the car so fast, ensured me I was lucky for getting such a good car. all in all it was not worth what I paid for it and now I'm stuck paying off the loan as well as paying for all these repairs. read more

Made an appointment to test drive a car, and after being reassured, they had exactly what we wanted. After a 45-minute drive they told us they don't have what we wanted to test drive read more

Had to get an oil change so I made an appointment online, showed up and it went fine. I didn't realize this until later, however they forgot to put the tops back on my tires. Called and asked if they could deliver them to me or reimburse me (even for just the gas money to drive there) and they said no, quite rudely. Ruined my impression of them from earlier! read more

Service rep friendly, quick, car checked over and nothing wrong, salt rinsed off. All good.

As always the Team at Spartan came through and found me the exact car I was looking for. Great customer service and delivery was perfect. Brian and the team are the best around. I'm a customer for life. read more

no longer honoring the 29 dollar lifetime oil change. i bought a new car at spartan toyota a year ago.

Stefan helped me find the car I didn't know I really wanted! I love my Venza... there are not many hybrids available and to find one that is also AWD is such a bonus! Thank you!! read more

I had an oil change and tire rotation done on my Sienna van on 3/14/19 and by 3/25/19, we had to take it in to another service center while away from home due to an awful noise coming from the rear tires. It was revealed that the tires were not properly torqued/tightened after the tire rotation. We were even missing a lug nut. Apparently, the technician was in a hurry to move on to the next job and their careless negligence put my family's life in danger as well as those on the road with us. The service center told us that every time we turned both rear tires moved 1/8 of an inch and that if we had driven the hour home it was very likely that both tires would have come off on the expressway. We informed Spartan Toyota of the incident the next day and told them that they will only be seeing our vehicles in a recall situation in the future. read more

My husband and I just purchased a Toyota RAV4 from Spartan Toyota in Lansing, Michigan. More specifically...from John Howell. Talk about patience, knowledge, being authentic and professional. He was persistent in order to discover & deliver exactly what we wanted! The financial department, dealing with Todd Driver, was also a nice experience. He was thorough and driven to get us the best rate out there on that day! A great vehicle....but, great people to deal with. K read more

Not honest people that care only to sell you a car. If you have any issues, than good luck to you. Dont waste your time and money there.

Great service as usual. I needed a tire rotation and inspection, and then asked if they could also do paint protection and Diamond glass protection while I was there. My customer service rep was very helpful, and gave me a time estimate of about 2 hours. However they got the work done faster, for which I was grateful. read more

No one at this dealership gives a shit. No one calls you back. No one returns voicemails. Ghetto as it comes

Avoid #spartantoyota in Lansing, they broke my mirror during car wash and told me I broke it before I came. And told me to get lost! Wow, the audacity! #TOYOTA read more

I have been a costumer of spartan Toyota for many many years. Lately, for my last three to four services, they have been screwing me for everything. 1. On my first service out of four, I was told to replace a major part. 2. On my second service out of four, I was told everything was perfectly fine. Even after I mention what I was told on my previous service. 3. On my third visit out of four, I was told nothing. Every thing is perfectly fine with my car. 4. My recent one 4th visit, i was told my battery is almost dead, I need to replace it now. three of my tires are to be replaced, where after multiple time I told them I recently changed my tires. They have the readings wrong. The service desk person checked my thread in my tires and they came out to be totally different. He simply said they must have done wrong reading/recording. If I had done what they told me to do, I would have spent more than $1500. I don't know if I should continue servicing with Toyota. I like Toyota but their service sucks! read more

Over many purchase and service interactions with Spartan Toyota, I have had problems with many of the interactions. Multiple times they have indicated that I needed repairs that other experts have told me we're unnecessary. They sold me a new car, took a deposit and we're unable to deliver it (probably because they sold it to another customer). Then they would not return my deposit until I had to speak with the general manager and then go to the dealership. On our last purchase from Spartan (through the Costco buying service) they "accidentally" tried to overcharge us by $240. They are not to be trusted. read more

I have been going to Spartan for 14 years, Cody is the best, Joe came out into the lane and called me by name.. what? Now that's service. I will always take my vehicles here for anything they require. read more

Service was friendly, took about as long as expected, price seemed fair. Appreciated Covid precautions taken.

Moved to Lansing a couple years ago with my Toyota. The roads are so terrible, I've made numerous visits to Spartan Toyota. They are always professional and courteous but be careful with the upsell. I've never gotten out of there with less than $250. Always something that must get repaired, or at least they say. Don't be afraid to drive over to Autozone to do some things yourself. Also, there have been several times when I've taken them the car with certain problems and several hundred dollars later, I still had the problem which resulted in several follow up visits. Very annoying! Online booking system is very efficient. read more