Salesman Experience- Michael was very accessible and…read moreprovided me with a great buying experience by addressing all my concerns. He displayed an excellent sense of professionalism by continuing to keep me updated and informed throughout the entire buying experience. He is a very humble person that easily develops a trust relationship with his customers. Dealership Experience- Michael and Simone were on par when it came to any questions and concerns that I presented to them during the purchase of my vehicle. The dealership is family owned and operated by the Badawi family. This brings a sense of dedication to the sales experience because it is a direct reflection on them.

I purchased a Jeep Wagoneer from another MotorCarsOnline location on December 8, but management at…read morethis Lansing location became involved when I attempted to resolve the issues that began shortly after the purchase. Unfortunately, the situation has now been ongoing for nearly three months without being fully resolved. Shortly after leaving the dealership and beginning the drive home, the vehicle started displaying electrical warning lights and sensor alerts. The vehicle was also leaking oil due to a loose oil filter that had not been properly tightened. When I contacted the dealership about the warning lights, I was told in writing that they "knew what the issue was" and that they had already spoken with their service department about it. Despite that, the vehicle still required diagnostic work at a Jeep dealership to address the problem. There were also issues regarding the spare key. I was told in writing that the key would go out in that day's mail, but that never actually happened. After several weeks of follow-up it became clear the key had not been mailed. While trying to resolve the missing key issue through this location, a staff member even asked whether I would be willing to sign an NDA before they sent payment for the replacement key, which was surprising given the situation. Another major issue has been the warranty paperwork. The warranty was supposed to reflect commercial use with unlimited mileage and a $100 deductible, since the vehicle was purchased in my company's name and is used for work. However, the warranty was processed incorrectly and has required additional time and effort to correct. I have made multiple attempts to resolve these issues directly with management, including speaking with the general manager, Mark, who informed me that the matter had been placed on Simone to handle. Despite that, I still have not received direct communication from Simone to finalize the remaining warranty correction. At this point, I am simply asking for the vehicle and warranty to reflect the terms originally agreed upon at purchase and for the remaining issues to be resolved. I hope the dealership will reach out so this situation can be resolved before I need to escalate the matter further.

Not sure what the point is in having a drive in service lane for oil changes when you obviously…read moredon't have enough lube techs to handle the people coming in for an oil change. I pulled into Williams Subaru on 2/13/2026 at approximately 10 am. I was greeted right away and was asked the reason for my visit. I told the gentleman I needed an oil change and he then asked if I had an appointment. I said I thought you didn't need an appointment for an oil change and that was the point of the drive in service lane. He then told me it would be at least a 5 hour wait for an oil change. Told him no thanks and to open the door and that since it was a nice day I would take it home and do it myself. I really don't like crawling under the Outback at almost 61 years old but I will save myself a 5 hour wait and probably close to 70 dollars and do it myself. You need to either hire more lube staff or make everything by appointment only. A 5 hour (at least) wait for an oil change is ridiculous.

We had a part replacement issue. I asked to speak to the service manager. He was with a customer so…read moreI left a message. I called a few minutes later and talked to Drew, the service manager.He said he would call me back after he looked into the problem. A few minutes later a supervisor called to reply to the phone message I left earlier. Later the service manager called. My complaint was resolved in my favor. I found the speed my complaint was handled was excellent, plus the fact the supervisor called to see if he could give assistance showed sincere interest in customer satisfaction.

Brought my car in for a handle change, I ordered the parts weeks ago and went in today to get the…read morelabor done. They tell me they ordered the wrong parts and I have to come back. I bring my wrong parts to the lady at the "parts" shop. And this lady speaks to me in an extremely unprofessional and unpleasant manner as if it was my fault the ordered the wrong part. Seriously needs an attitude adjustment. Body shop members are more understanding but the workers here really seem suicidal. Seriously if you hate your job then just quit lmao. Don't talk in that manner to your customers when you ordered the wrong parts.

Stay as far away from this location as possible. I bought a 2021 Chevy Equinox here, and the very…read morenext day, the front wheels started wobbling. Within 48 hours, the check engine light was on. I took it to a certified Chevy dealership where they found numerous issues. Most were covered by warranty, except for the catalytic converter. Chevy quoted me $1,600 for the repair. When I brought this back to Kia of Lansing to see if they'd help a new customer, their service manager, Orville Nixon, quoted me $3,200 for the same job. Even with their "generous" $600 discount, they were still $1,000 higher than the Chevy dealer. To top it off, they charged me a $180 diagnostic fee just to confirm what I had already told them. This place is a scam. They sell lemons and then try to overcharge you on the repairs. Do yourself a favor and shop elsewhere.

Our experience working with Fernando was fantastic. He made our car buying experience smooth and we…read morelove our Toyota!

Doesn't deserve a star at all. Had an oil change at 9am. Was told it was going to be 1.5 hour after…read morearriving on time for my appointment. What is the point of making an appointment?? Increased prices and poor service after "new management" took over. Long time customer never returning again!

Pros: Easy to find. Nice drive-up service entrance. Comfortable waiting room…read more Cons: Boy did the salesmen lose ALL interest in my transaction when I declined the extended warranty and GAP insurance. Accused me of not knowing much about buying cars. Right. He did come around a bit when my 818 credit score was found in a credit check. Hmmm? Vehicle needed a couple small issues repaired. Sales guy was zero help; especially that first day. I went through a couple different service area staff, usually at my prompting, to get them resolved; which took about 5 weeks when it should have been one. They were ultimately addressed to satisfaction, but would not go to same young sales guy again.

Worst experience of my life. Do not trust this dealership and make sure to check all the paperwork…read more100x.They're absolutely not interested in building a working relationship and instead more interested in taking as much as they can from you off the top.Check all extra fees and services because they will add an extra 10k to the final bill.Go anywhere else but here as they do not care about customers in the slightest.The GM is a joke and not honest in the slightest.

Been a customer at Grand Ledge Ford for many years now and couldn't be happier. Turned in my 2017…read moreford focus for a new ford fusion. I worked with salesman Rob Beckwith. He had picked out a fusion that was right up my alley and had in for a meeting and driving out in a new car with a day!! Great experience once again. Thanks Rob Beckwith and thank you Grand Ledge Ford

10/5 stars if I could for Morries Grand Ledge Ford - Service Adviser Anthony. Great communication…read moreand repair my vans in a quick/timely manner. I trust Morries GL Ford for all my Ford Vehicle needs

What a classy organization! I called from the Kalamazoo area, to inquire about a used Saturn Vue…read morethat they had. (Found through cars.com) I explained my car had been to totaled, and I was depending on friends and family to get around- but, I wanted to test drive this car. A salesman Dan Dowker called me and asked if I'd like the car driven it to me! I was stunned. I have been looking for a car for WEEKS, and never received this kind of service. I bought the car. The process went very quickly and smoothly. Every one that I dealt with there was professional and friendly. A great experience! **Update- a few months of driving this car, and I was having health issues, there was a carbon monoxide leak! It cost me almost $700 to get exhaust system running and new catalytic converter. I have had car 2 years and have had over $2,000 of repairs! So, I'm not happy!

Honestly not sure what reason there is to make an appointment. Waited outside the appointment…read morelane for about 20 minutes. There were no cars inside the remaining 3 first come first serve aisles. 3 cars had pulled into the first come first serve and were brought right in. After waiting another 5 minutes decided to take my business elsewhere. Management stop drinking your coffee and set some structure. Lost me as a customer.

I've looked for a specific truck for more than 6 months. Searching online I found one at…read moreLaFontaine. (I live in Ohio.) I told them I was interested, they asked for my information. Said I needed to show insurance, pay for it and they would deliver it. It went like clockwork! What a GREAT dealership! Ask for Ron, he makes it easy!

To everyone at LaFontaine dealership in Lansing Michigan…read more I am writing to formally express my disappointment and frustration regarding the vehicle I purchased from your dealership. At the time of purchase, I trusted LaFontaine to sell me a safe, reliable vehicle that had been properly inspected and honestly represented. Instead, after purchasing the vehicle for approximately $16,000, I later discovered that it had significant undisclosed water damage and multiple serious issues that should have been identified and disclosed before the sale. Since purchasing the vehicle, I have been forced to spend an additional $7,000 in repairs directly related to problems that existed before I ever took ownership. These repairs created major financial hardship and caused me to lose confidence in both the vehicle and your dealership. What is most upsetting is the belief that these issues were either known by the dealership or should have been discovered during inspection prior to the sale. Selling a vehicle with hidden water damage without proper disclosure feels dishonest and deceptive. I entered this purchase in good faith, believing your dealership stood behind the quality and integrity of the vehicles you sell. Because of this experience, I cannot honestly provide a positive customer rating or recommendation. A customer should never have to spend thousands of dollars repairing major undisclosed defects immediately after purchasing a vehicle from a dealership they trusted. I am requesting that LaFontaine review this matter seriously and respond appropriately regarding the financial burden and damages I have suffered as a result of this sale. I would appreciate the opportunity to resolve this matter professionally before considering additional actions through consumer protection agencies, public reviews, or legal consultation. I look forward to your response. Sincerely, Thomas Davis

This company likes to show up at people's houses unannounced and insert themselves in family…read morebusiness. Do not buy from this place. They lie to your face about your options and will screw you over.

If I could I would rate this dealership 0 stars, never felt more disrespected in my entire life…read more Went for an oil change and Jermey who did it charged me $380 (I have a camaro typically $180). I voiced that it didn't seem right that something must be wrong but the lady Paige at the desk told me "The price of oil is up". I'm a college student at MSU and they clearly just tried to screw me over. Ended up having my dad call up there because he was as enraged as I was and they ended giving me a refund over $200. Never take your car here, the workers in the service department are absolute scumbags.