Been a customer at Grand Ledge Ford for many years now and couldn't be happier. Turned in my 2017 ford focus for a new ford fusion. I worked with salesman Rob Beckwith. He had picked out a fusion that was right up my alley and had in for a meeting and driving out in a new car with a day!! Great experience once again. Thanks Rob Beckwith and thank you Grand Ledge Ford read more

10/5 stars if I could for Morries Grand Ledge Ford - Service Adviser Anthony. Great communication and repair my vans in a quick/timely manner. I trust Morries GL Ford for all my Ford Vehicle needs read more

The service center has gone drastically down hill. We took it in for its regular service and inspection (we had all the services under the old ownership with great results). The next day the brake light came on, even though they did not mention brakes being an issue in the report. Not only was the brake fluid low the other fluids hadn't been topped off. We filled the brake fluid assuming it was a mistake, and 2 weeks later it came on again. 0 brake issues before, brake fluid leak starts right after. Tried contacting the service center but there is no phone line, and when I filled out the online form I never heard back from them. Maybe you can buy from there, but don't get your vehicle serviced there. read more

I'd give a 0 star for a rating out of 5 if I could. I took my car into this ford dealership to have it diagnosed. I advised Jason that the rpm was going up to 4-5 and staying there and the car was running ruff. After 1 week they told me that the issue was with the timing chain and they would need me to approve them to work on the car for $600 more on top of the inspection cost and repair, I had a family friend call and talk to them. My family friend adv me that they told him that the $600 would be the labor cost, that they had to take apart the car and that this would go towards the repair. I don't know why they gave a man a different answer than me, a young woman. I okayed this even though I had already agreed to pay $159 for a full inspection. I was working with Jason and then Chris was helping assist me, idk what happened to Jason, Chris said they found that the timing chain needed to be replaced, rear shock replacing, leaking front axal and the water pump. Agreed to fix these things and was told that my car would be ready early next week. Today I got a call that they fixed the things wrong with the car but after a test drive the car was still running ruff and asked if this is why I initially brought the car in, adv yes this has been the issue from the start. Chris said to look at fixing this it would be over an additional $1,000 for 10 hrs labor cost and the diagnosis. Adv Chris I took it in initially for this issue to be fixed, asked why this issue wasn't found during the time that they've had my car over a month now. Being charged double for the labor for muptiple jobs being done at the same time is a SCAM. This business is terrible, when you call you're told it could be 3 weeks for repair once they have to car on their lot since they have other cars they still need to work on and get to. How about this? Don't accept more appointments than you can handle if the car is going to be just sitting there. Still dont have a drivable car after over 5 weeks. Oh and they said they threw away my original parts so they cant provide me my parts back, yea we'll see about that. They are money hungry and a very greedy business. I'LL NEVER TAKE MY CAR TO THEM AGAIN AND WILL HIGHLY NOT RECOMMEND THIS PLACE TO ANYONE... EVER. read more

I first leased 2 escapes from here and then bought my last one but thanks to a deer i am going here next week to get another leased car

This dealership is now called Morrie's grand ledge ford. The are under new ownership. And the change is NOT GOOD. They also own the Ford dealership in Okemos. I bought a brand new ford escape titanium from them back in Oct. of 2021. It did not work correctly from the jump. There were issues with the remote start, automatic headlights and the radio. I took it into Okemos and they said they could find nothing wrong. The problems got worse. The clock would get stuck and not keep time. The blue tooth hijacked my phone. The radio would not shut off, even when the car was off. I took it into the Morrie's in Grand Ledge because they had an earlier appointment available. They tell me it's some part that needs to be replaced and it should be done the next day. Then I get a phone call the next day saying the part is back ordered. I can still use the car tho. I wait about 2 months. My husband and I get frustrated and call the assistant general manager at Morrie's. Her name is Jessica. She asks what they could do to make it right. My husband suggests money off of the car. She says she'll look into it. The next day a miracle happens! The part has arrived. We take the car into the service department. They are rude. I'm told the car will be fixed by the next day (second time I'm hearing that). Then the next day I get a call. (Are you sensing a theme?) The computer on the car crashed. The new part may be defective, or it could be a software issue. They have a call into engineering. The first person (Patrick) tells me they should hear back from engineering the next day. They don't. I speak with Jason. He says the call has been expedited. It should be soon. I get a loaner car. It gets way less MPGs than my car. A week goes by. I hear from Jason again. Good news, bad news. They heard from engineering. The fix they got from them did not work. Now we are waiting again on another expedited call. I call Jessica back-the assistant manager at Morrie's. I tell her I did not get what I paid for. I paid for a brand new car that works. She said that is a Ford issue and NOT a Morrie issue. They do not manufactor cars, they just sell them. She says they are honoring the warranty and trying to fix the car. (They are required to honor the warranty and try to fix the car). She says I have the option of not having it fixed. Yeah, she said that. Then she asks what I want. I tell her I want the car to get fixed right away and not have to wait months and months. She says: "This happens all the time." She tried to walk back the comment when I told her I was going to quote her in a review. Too late. She also told me that they get lots of bad reviews because of time issues. WOW. It totally did not seem to phase her in the least. The car still is not fixed. It has now been 8 months. So, if you want to buy a car they are great. However, they will not stand by the vehicle if there is an issue. Because that is a Ford issue and not a Morrie issue. And you will wait for it to be fixed. Because it happens all the time. I'm still waiting. I saw another review where the guy waited 9 months. And when he picked it up it still was not fixed. I guess I have that to look forward to. BUYER BEWARE!!! Do not buy a vehicle from MORRIE"S FORD! They do NOT stand behind their new vehicles. read more

We have purchased many vehicles at Grand Ledge Ford through the years and always appreciate the sales staff and their assistance. Mike Carr is very honest, personable, and always tries to do what is in your best interest. I have no desire to even look anywhere else. read more

If I could offer negative stars, I would. There is a manufacturing defect on my 2021 Escape and the door check broke just outside of warranty. This dealership and Ford expected me to get this taken care of instead of attending my grandmother's funeral and offered no goodwill option for me. They gave me the run around both at the dealer and Ford customer care. When I picked up the car, nothing was said to me in greeting or goodbye and the car was just handed to me. Due to the poor experience with the dealership and Ford itself, I will be selling my vehicle and never buying a Ford again because they do not stand behind their vehicles and known issues since this is how they treat a long time loyal A-plan customer. I would not recommend the dealership and I do not recommend any Ford product. I will now be purchasing a Toyota since I know this is something that they would goodwill and they stand behind their products. read more

I had a good first car-buying experience here. No pressure, friendly, and open to work with you and your budget. My dealer was Ben Croze.

I've purchased 3 vehicles here and always had a good experience. Josh is my go-to guy and he goes out of his way to help. Their service department is also great for anything from oil changes to major work. My only (minor) complaint is when I needed a windshield replaced, they outsource that service, which isn't necessarily a bad thing as the people that do it offer mobile service so they come to you. I would just prefer that be done at a dealer to guarantee original equipment. read more

This review is specifically for the Grand Ledge Ford Lincoln Collision Center. I always, always have a great experience getting my car repaired at Grand Ledge Ford. Everyone at the collision center is fantastic, and Pam in particular is great. The repair process is fully transparent, and the costs were laid out for me before they started, which was great as I was paying out-of-pocket. There was a minor issue after the repair, and not only did they take care of it right away (and I mean really, truly the moment I walked through the door), they also gave me something for my time. They really do go above and beyond, and my car is always returned much cleaner than when I dropped it off and looking brand new. I cannot recommend them enough. read more

I was a first time customer in the process of negotiating a fair deal for a used truck. They call me back and tell me they are now selling it to another person with a trade. They did not give me the option of countering or any other option. All they said was SORRY and hung up. No offer to find me another truck, nothing. NEVER WILL DEAL WITH THIS DEALERSHIP! No Integrity at all. Completely disappointed. read more

Only reason they're not getting 1 Star is that the sales rep I bought the car from was great. Really went above and beyond to make sure we were satisfied. My husband has also purchased a car here and we had no issues so figured we'd do it again. But they dropped the ball big time when it came to communication and customer satisfaction in all other departments! I was getting the robo calls about my warranty nearing its expiration, so I called the dealership and a gentlemen answers the phone, was very nice and told me to ignore the robo call, I'd get either a letter or a personal call when the time was near. I believed him. Months later i get a letter that says my warranty is expired. When I called and spoke to the lady who is in charge of the warranties, she had no apology for me, she did not try to right the wrong. All I wanted was my car to get a once over before the warranty expired, and she only offered that if i purchased the extended warranty they could look at my car for no charge. That was strike number 1 for me. Next was when I took my car in for a repair, my husband was told that I could request a ride home from The dealership or a loaner car for the day. When I got there the service guy told me they didn't do that, so I was stuck and had to find someone to come and pick me up and I live 20 min away from the dealership and also had to work that day with no way of getting there. NEVER BUY A CAR FROM HERE! NO COMMUNICATION, NEVER THE SAME ANSWER TWICE. THEY'RE ONLY IN IT FOR THE MONEY, NOT CUSTOMER SATISFACTION. read more

I went in to see about getting a Ford Flex as my company car was a Flex. I had not purchased a new car in over 9 years nor had I had a car payment in 9 years. I was introduced to Ben Croze who took me out to the lot to show me what they had in a pre owned Flex. I was interested in a new Flex and Ben gave me some info to think about and take home in regards to pre owned vs. a new car. After a few days I made an appointment to meet with Ben to discuss getting a new Flex, which was going to have to be "found" for me. In speaking with Ben, I told him I decided to switch things up a bit and could he show me an Edge. I fell in love with the Edge right away, it had everything I needed and more and was also new. Ben went over the options with me on pricing and I decided right then and there to buy it. I was then introduced to Joel who was taking care of my credit application and paperwork. It took no time at all for my credit approval and we began signing papers. After about a half hour everything was all set and signed for me to get my car the next day. Ben went over all of the details of how the car worked from top to bottom. Nate the sales manager came over to personally thank me for my purchase and let me know if I needed anything he would be happy to help. This was the quickest, easiest, no pressure process. I couldn't be more pleased with Grand Ledge Ford and Ben Croze. Ben had even come in on his day off the day of my appointment to meet with me to discuss my options. I had been a customer previously and had great service with the service department which is why I decided to purchase my new vehicle through GLF and now I can tell you their sales team provides great service as well. read more

I wish I could leave 0 stars. This place has really let me down. Told them when I bought my car I had an X plan code. Natalie said I didn't need it they just got a "good deal." then did research and found out they could add the discount. Oversight right? They said so, and said no worries just get us that code and we will reprocess the financing. Then started the run around. Drove from Hudson there and got them that code. Natalie says great it's done and reprocessed. Then find out they LIED. And now they say I'm just out of luck and said I'm lying and they never said that. Now I have contacted Ford, then the attorney general, better business bureau, and my lawyer. read more

Excellent, "no pressure" sales group. Don't know them all, but ask for Ross if you can. he is polite, friendly, patient and willing to let you walk away from the dealer to make a decision without any attempt to keep you there. The service center is first rate. I've never been pressured to have regular service done prior to when the manual suggests. Their computer system keeps track so that with regular 5K visits I know I can rely on them to let me know what is due. My 2007 Focus has 114K and is still running smooth. A great group of friendly folks you can trust over the long term. read more

I went to Grand Ledge Ford to buy a used ford focus with my own financing. I know the value of the car because my last focus was totaled after owning less than 3 months. The manager only wanted to know how much money I was going to spend! The managers price was higher than other ford focuses on car search engines and he was unwilling to negotiate on price and he was very rude. read more

Worked with Josh Preston during a minimum trade in event. We traded in a very old '01 Olds that a college age son was using for a newer pre-owned vehicle. Josh worked very nicely with us, and spent a lot of time with me in particular as I test drove and inspected a good number of vehicles. We closed a deal on a 2012 Ford Fusion that was in outstanding condition, and will serve our college commuting sons needs well through college. Very happy with the trade in offer, variety and prices of the pre-owned vehicles on the lot, Josh's assistance over a one day period, and Laura's assistance in working our way down on an extended warranty deal for the vehicle. Good job GL Ford. read more

I recently bought out my lease with the help of Nathan and Jim. The customer service was amazing and I felt like they really cared about what I wanted. The process was very easy and smooth! I recommend GLFL to everyone- they exceeded my expectations! read more

Not even worth one star in my opinion! VERY high pressure sales staff. I was not satisfied with my experience at all. I felt like they were trying to bully me into buying a car and continually caught them up lying about the cars they sold. I would not buy a car from them EVER! read more

GLF great place to do business. Leased my 2nd Edge from Jim Himebaugh. Excellent salesperson who does a terrific job for his customers. All the staff there is top notch. Very pleased with all my dealings with this dealership. read more

Hi, my name is Lydia T. I purchased a 2018 Ford Focus from you all about 4 months ago. I am so pleased with the service I got from my Sales Consultant Tim, he was GREAT from the beginning to the end. (Thank you again Tim). I stopped in early this week at Service to have my tires looked at because one of my tire was reading low, the Service I got was just OUTSTANDING. So far everything with you all are OUTSTANDING. I will never forgot the GREAT service I got from GLF. I can go on and on about how GREAT you all are, but I will leave it at "YOU ALL ARE OUTSTANDING." Thank you. read more

This was the best car buying experience I've had in a long time. It was quick and very easy. We knew what we wanted an our sales person Rob Beckwith did a great job of getting it for us. We had a couple concerns about the car which he made sure service addressed right away. Krista Dayton in service was great to work with as well! Chad in parts made sure the parts needed for repairs were available quickly which help things go smoothly. We also worked with Laura Jordan in finance who not only helped us pick out the right warranty for our needs but stayed late to complete our purchase so we could drive our new car that weekend, Rob also stayed late to make sure everything went well. The whole team at Grand Ledge Ford made this a great experience. I would not buy a Ford any where else. read more

This was my first car purchase experience and Rob Beckwith at Grand Ledge Ford was the best! I had been SUV shopping for over a year and Rob was by far the best salesman I have ever worked with! I had a lot of questions and he always responded very quickly. Rob knew that I needed a car ASAP and he got my car as fast as he could. The exact car I wanted wasn't anywhere in the area and he found one and got it to me within three days. He also stayed late past the store closing hours to make sure I got the car right away. He was very knowledgeable and helpful about the car. Thank you Rob and Grand Ledge Ford for helping me with my car shopping experience! read more

I've worked in the auto industry for my entire career, and primarily in the area of Customer Loyalty. The level of knowledge, professionalism, and focus towards satisfying the customer is more than evident at Grand Ledge Ford. Thanks for always exceeding my expectations. read more

I've been buying cars for 35+ years and I can honestly say Grand Ledge Ford Lincoln is the BEST DEALERSHIP I have ever worked with. Ben Croze in Sales, Service Advisor Nate Williams, and Randy Germain in Service - Incredible people that go ABOVE AND BEYOND to make sure things are right. read more

We search for 2+ months looking for a newer Ford Explorer that had a variety of options, but was also priced fairly. I kept a spread sheet going with all the dealerships in a 90 mile radius of GR, and they by far had the best deal. When my husband went to check it out, Ross had it pulled up (along with a few others we were interested in) and ready to go. There was no pressure and when we decided to buy it, I felt like all around we were treated with respect and given a fair price on both vehicles (trade in + car being purchased). There was no being made to wait or game to play. Even though it was over an hour past closing, Ross made sure to take the time to set up the Sync and show us how everything in the car worked. He made sure we were completely set before we left. There was also follow up the next week asking if we had any questions and making sure we were satisfied. I would suggest anyone looking for a vehicle check out this dealership read more

Good job Ben Croze! Found the exact car I wanted, in the time frame I needed and most importantly within my budget. Very impressive. Thank you. read more

I don't normally write reviews, but I recently had an experience with GLF that I felt was worth sharing, and I feel they deserve the recognition. Recently, I brought my vehicle in for an oil change - standard stuff, no big deal. Well, there was a mishap, and my car was accidentally backed into the service door by an employee, causing a range of minor damage - chipped paint, a crushed light bar, scratches in the rear hatch glass, etc. All told, the repairs would have cost around $2,500, except I didn't pay a dime. Grand Ledge Ford went above and beyond taking care of me, and I couldn't be more grateful for how they went about making this right. They didn't nickel-and-dime me on what needed fixing, they didn't try to brush anything off, and they didn't bill me for anything. Not the repairs, not the oil change, not the courtesy vehicle. All told, it took about two weeks for me to get my car back, and everything was perfect. They even detailed the interior. No arguments, no haggling - they just made it right. And I wanted to give special kudos to Krista Dayton, the service advisor who was my point of contact during this process. She was up front with me about everything, and I didn't have to chase her down for answers because she called me with regular updates. All told, I am very impressed with the service I received at GLF, and will happily continue coming to them for service in the future. read more

When we had gone into this dealership our old car had just died and it was just after we poured a ton of money into it. We were able to look around at the cars without being harassed but if we had questions someone was near by to answer them. When my husband and I figured out what car we were interested in, we walked up to the dealership building and Jim Himebaugh came out to help us. Jim listened to what we wanted/ needed in a car and he helped us find the perfect car. After we have found a Ford Focus that we loved, Jim took us inside and he was still very friendly even to my brother who was asking a ton of questions about the car and our two year old who liked to yell a lot. Jim worked really hard to help make sure we got the best deal we could get with what money do have after spending a ton on the old car. There was never a moment we felt pressured to buy any car from Jim Himebaugh but at the same time he was willing to put the effort into making our trip to Grand Ledge Ford the best we have ever had at ANY dealership EVER. Bottom line, go visit Grand Ledge Ford and Jim Himebaugh if you want to get an amazing car with amazing service. read more