I was pleasantly surprised the very cordial service I received today (5/27/17 @7:12pm). The woman who took my order through the drive thru was very nice and very professional. Not usually this nice at other KFC. Props and kudos. I would drive further to come here. We'll be back. read more

A very irritating KFC experience. 1) Their drive thru is horrendously designed. Huge pain to get around that tight squeeze, and drive thru cars block cars entering the parking lot that want to eat in. 2) I'm irritated by the trend of fast food restaurants where as soon as you pull up, a pre-recorded greeting starts, and then a "real" person chimes in after you start ordering. However, usually those greetings are done well. This place's greeting was obnoxiously loud, way too long, and spoken by someone with an accent so thick and slurred I could barely understand it. 3) Service at said drive thru was very slow, and not particularly friendly. All that said, my Double Down was still delicious, but you can find a better place to get one a few miles up the road in Juanita. read more

Food is ok, however customer service is NIL. You would think front staff would at least smile or don't sound like they hate serving you. Cashier guy at front with glasses was just rude. Almost thought he was racist or something at first but realized he just hates his job when he was consistently rude to every single customer. read more

There is a reason why I don't go to KFC. Grease. This KFC is not only greasyits down right nasty and filthy. This place mot only reinforces why I don't go to KFC, but surpasses it. This KFC reached a new low for a fast food restaurant. Won't ever go back. Might not ever step foot in a KFC or kfc/taco bell ever again. Just my opinion. If I'm going to spend the calories it had better be fantastic, especially fried chicken as I'm from the south. This place is a detriment to the Col's rep. read more

Went here during lunch on a Tuesday to grab to-go food. I knew what the food would be, and that's what I got - no issues there. Tasted fine and filled be up. The issue is that this KFC location is a collection of incompetence. The person at the counter needs some training - any training. The guy three in front of me ordered a #12 combo. This was apparently $14.xx, despite the big sign above the cashier's head saying #12 combo - 6.99 (or whatever the price was) and somehow this discrepancy couldn't be resolved so after a long conversation the guy got frustrated and just left with no food. The person two front of me ordered two famous bowls, both with no gravy. This was apparently mind-blowing and resulted in another prolonged discussion and having to call over the manager to do something on the POS system. Then the person pulled out a coupon, which was good for another batch of confusion and calling the manager back over. Customer in front of me wanted 6 tenders, but there are only buttons for 2, 3, or 9 or something like that. Oh, the humanity! Meanwhile, people who have somehow successfully ordered are piling up in front of the counter because the entire rest of the building is blocked off and there is nowhere to go to wait. Every once in a while somebody brings bag of food out from the back, yells out "4 piece combo with cole slaw," and all the people waiting glance at each other trying to decide whether somebody in front of them maybe ordered the same thing before they grab it. Once he yelled out something and nobody waiting had ordered it, so he just left it on the counter where it sat the entire time I was there. After 35 minutes, my combo shows up and I leave while people who ordered before me are still standing around waiting for Chicken Littles sandwiches. But I can't exit the parking lot because the drive through is backed up out onto the road - apparently chaos reigns on the drive thru as well. read more

Placed an online order and when I arrived they said they didn't receive my order and I had to place an order again in store. I ended up waiting for half an hour to get my food, and no apologize or thank you at all. Such bad experience, won't come again. read more

Unrelated to the food, but I ran out of gas as I was driving by this KFC. I was able to pull in and park before my car shut off. I got gas at the Chevron nearby but was struggling with filling my car with the canister. Three employees came out to help me when they saw me having trouble. It made a frustrating situation a lot better and I appreciated their help immensely. I would consider this above and beyond customer service. read more

I haven't lived in Redmond in a couple years and purely by chance I found my way into this KFC tonight. We rolled in 30 minutes before they close the lobby was clean, employees nice and chicken hot. They were running out of a few items but that close to closing time at a KFC it's expected. read more

the kid at the counter has an attitude of a king! had to ask him for dipping sauces when it is part of the meal!! read more

Woman running the drive-through at 1:30 p.m. on January 23rd seem to have been on drugs. She messed up the order three times was all over the place couldn't see straight without her eyes twitching. Just seemed to me like she was on drugs read more

When you're on Redmond Way and your fast food options are limited to Wendy's and KFC, you know you're stuck between a rock and a hard place. Unsure of which was the lesser of the two evils, I randomly picked KFC for lunch and was left wishing that this town could somehow improve the quality of their fast food restaurants. It's depressing when even fast food doesn't become much more appealing than "normal" food for people who are on a budget. I walked into this place on one sunny afternoon and was surprised to find the place crowded. There was actually a line of people waiting to make their orders, and most of the tables had already been taken. I didn't quite imagine that demand for fried chicken would be like this here. Must have been the weekend deal they were having, because it's not a completely pleasant restaurant to hang around in. I looked at the menu, ordered a combo with three pieces of chicken because it looked the most appealing, took a number (the receipt), and waited. Couple of problems here. First, the cashier was a bit rude and apparently impatient with my ignorance of what exactly a combo here entails. I don't come to KFC very often, so I wouldn't know that I'm given a choice of original, grilled, or crispy fried chicken. I had no idea that I could get mashed potatoes, coleslaw, or something else with my meal. I know that the people behind the counter probably have to put up with stupid customers all the time, but I still expect the people serving me at a restaurant to not roll their eyes at me and be so irascible. Second, the guy didn't give me a cup for the soft drink. I had to ask for it myself. Third, the wait took too long. Why should they take so long getting a simple meal ready when they clearly have a bunch of fried chicken being openly heated behind the counter? I walked back up to the counter to pick up the combo in a plastic bag. For $9.30, I got two thighs, one drumstick, one biscuit, one cup of mashed potatoes with gravy, one cup of coleslaw, and one cup of Pepsi. Is it just me, or is fast food pretty much the same price as normal restaurant food nowadays? With that price, they could have conceivably added one or two more pieces of chicken in there, but I knew what I was getting myself into when I ordered it so I won't complain about it not being enough. Of course, I could have also gone for their weekend-exclusive deal where you get a ten-piece bucket for eleven dollars. But that seems a bit excessive for one person, don'tcha think? The chicken pieces felt a little small; maybe the chickens they're killing to get this meat are getting smaller. They're also very greasy (duh), and also kind of soggy, probably from sitting out too long. Maybe I should have gotten the crispy variety instead. The chicken skin shouldn't be so soft. I've had better fried chicken from the deli sections of supermarkets. It still tasted all right, though. The biscuit, mashed potatoes, coleslaw, and soft drink all came with no surprises; they were of standard quality so they actually tasted pretty good. The overall experience at the restaurant is quite a letdown, however. $9.30 for one meal for one person isn't even really that cheap anymore, so if you're going to spend that much, you might as well spend it on something that's not junk food. Unless you really have a hankering to eat fried chicken at the moment, there's a ton of restaurants around this one that deserve your money more than this KFC. read more

KFC - $9.30 for their #5 combo (two chicken thighs, one drumstick, one biscuit, one mashed potatoes, one coleslaw, and one soft drink) - Fast Food Near Me - Redmond, Washington

Ok, I had Ezell's a few weeks back, and man, did it leave me jonesin' for fried chicken today. Unfortunately (or so I thought), the only place to get fried chicken within walking distance of work was this here KFC with all the super-crappy reviews. Steeling myself for "the worst KFC ever" (I'm from NYC, and I used to frequent that Taco Bell that got shut down for being a "rat playground", so let me tell you... I was expecting a nasty hellhole), I went over there, vowing to peer in the window and then run away as soon as I saw a dirty table. Lo and behold, the whole place was strangely clean, and may even have been renovated recently. Inside, there were racks full of fairly fresh-looking chicken! I was pretty astounded, so I went up and asked for a thigh and a biscuit a la carte. The cashier was frowny and seemed to have an attitude, but it wasn't directed at me, apparently, because he gave me my food without giving me any grief, and even cracked a smile. Maybe KFC isn't his dream job, but he did it efficiently. I didn't see any hygiene hijinks firsthand, but I was only at the counter for like 2 minutes, so I'll just ASSuME that I won't get diptheria or whatever you get when people don't wash their hands and then give you food. The chicken was GOOD! I had a crispy thigh, and enjoyed every minute of it... dare I say it... as much as Ezells!!!1!! About an hour afterwards, I felt like I'd drunk a bottle of oil, because that's basically what I did, eating that chicken. It was delicious in the moment though. read more

This is the worst KFC. I live in Redmond & have given it multiple chances. They are incredibly slow, they screw up the order, they are ALWAYS out of something, cole slaw, biscuits, something that is so very basic to their menu, I have watched elderly people go inside & the employees taking their orders don't offer them a senior discount. You name it, they are the worst. Save your money or go to a different KFC. It's really a shame because with all the new apartments in downtown Redmond, you'd think they could have a successful business there as they're in a great location. read more

The Good: 11 Herbs and Spices. 'Nuff said. The Bad: The quality is not soo good despite the corporate powers for the franchise. Many times our chicken was either wiggly (too much moisture in the heating space for already cooked chicken), missing pieces, broken bones, and cold sides. The cost for some items is extreme considering how unsatisfied you feel after you eat. The employees attitudes are usually poor. More recently, many new employees have a better attitude, but many still have a chip on their shoulder. The Ugly: The store is small, and very, VERY cold. A/C always on and no heating in the dining space sans a few space heaters that are not adequate to heat the dining space. The parking is a daymare. Today they had busted sprinklers in sub 30 degree temps. So a huge ice problem soon. The drive thru is a jacking waiting to happen. Dark, unmonitored, well hidden, lots of spaces to hide. Also very small, so driving through is a pain. Conclusion: You go here because you have an addiction to the food they make. We only go to this place with coupons because it is that bad. read more

This location has the audacity to actually charge you extra for not ordering the value meal option. I ordered 3 tenders, and my receipt showed a $1.50 surcharge in addition to the $5.49 for the tenders labeled "alacarte" fee. read more

Do you want to lose one hour of your time and don't get your food? Go to this fantastic location where the staff is looking at you instead of doing their jobs. I also saw the staff touching the food with their bare hands. Incredibly negative experience. read more

UPDATE: My wife threw out the leftovers of the Double Down the next day. As a fellow Yelper said sagely, my wife's got my back.

do yourself a favor and go elsewhere. kfc used to be a place where you could go and order a bucket of yummy fried chicken on the cheap. now, not only is it not yummy ... it ain't cheap?! this however, may not be the case for all the other shops but this one has repeatedly stuck out from the rest...and in a BAD WAY. i've seen the employees step outside to grab something from their car with their kitchen gloves still on and return back to their duties with the same ones...STILL ON. or how about taking out the trash? you would think, "hey, i'm about to do something nasty so i should take these gloves off after im done! oh! maybe even wash my hands before putting on another pair before returning to the fry station!" ... nope.... :( despite multiple efforts to customize our meals...sometimes english can be a barrier? no mashed potatoes MEANS no mashed potatoes! it doesn't mean GIVE ME MORE POTATOES! ugh... oh! and lord forbid if you need honey to go with your biscuit! or hot sauce for the wings!! they seem to be out of everything!!! read more

This was top 5 worst 'food' I have ever eaten in my entire life. And bar none the worst service I have ever experienced. I have eaten at all kinds of restraunts from vegas to los angeles to seattle. This is the worst experience ever.. and we paid real actual money for this garbage!!! The employees were unhelpful, unpleasant and combative. What a miserable atmosphere. The dining room was filthy so we took it to go.. There was no manager to speak to, and Ramona the 'shift leader' was the rudest out of the 3 employees we interacted with. Dont even get me started on the food i think im going to puke. Dont bother asking for honey or butter, the scoff and attitude you get is not worth the time. Who is running this place anyways? read more

I went to this restaurant an hour and a half before closing time. And they had NO fried chicken. I mean, they said we have 1 (I repeat, one) chicken thigh and wings. And some white meat (chicken breasts), which my family does not like. Or grilled chicken. That's pretty sad for a restaurant named for fried chicken. The store said....we have staffing issues (supported by the "Now Hiring" sign on the door). And they said....sorry, we were very busy today. Seriously? It was not 5 minutes til closing, it was a freaking hour and a half!!!!! You should be able to fry up some more chicken with no problem. I just felt like they plain old didn't care about me. I am sure that they had MANY disappointed customers tonight. Don't waste your time and energy (or money) here. Banquet Fried Chicken (@ grocery store), here I come! (Had to do something!) read more

It's official...this is the worst KFC on the planet. I usually enjoy this place, but this particular location is a blight on the brand. Not only is the quality of the food sub-par but they are always running out of very integral menu items! (And certainly don't go here if it's less than an hour before closing, since the employees turn off all the machines so that they can close up early. I've been there three times an hour or less before closing and they've even run out of CHICKEN!!! Why would they stay open at all at that point?) Do yourself a favor and either make a road trip for the next-closest KFC or get something altogether different... read more

I ordered go cup chicken tenders French fries with Pepsi. I liked the layout. I would recommend it to abeera. read more

This place is horrible. I usually like KFC, but the quality at this one is really really bad. Instead if you're craving fried chicken in this area hit the QFC for their fried chicken across the street. You'll have a much better experience. read more

Ordering through the Drive Thru, the workers were great. Very friendly on the microphone and let me know that they were out of what I wanted. Offered alternatives and did the best they could. Once I got to the window, they did make me wait a little bit and ignored me for a couple minutes. You would expect them to be right there to take your money and then tell you it will be a minute for the food. Overall, it was still a good experience. read more

This place has had a terrible reputation for quite some time. But whenever i walk in, i am greeted by kind and caring workers who put time and effort into there jobs. i have seen the occasional slacker in the corner with a phone. Yet i don't hold it back on them because i know i was the same as a teenager. every order I've given them has come back fast and ready for me in what seems like no time at all. I will definitely stand by this KFC! read more

I love KFC but man! How is it that this location is always running out of stuff?! The most recent time I went there, I waited TEN MINUTES in drive thru before finally being able to order, then when I finally got to the window to pay and get my food, I asked for some hot sauce and they said they RAN OUT! Luckily, I had a few packets at home - I wouldn'tve been able to enjoy the chicken without the precious hot sauce... oh, and they didn't give me butter & honey for the biscuit. BOO!!! read more

Slow service, didn't get all of my order, not satisfied , the workers were nice but there should've been more working

The worst hot wings ever! The layer was tick. We have asked it to be changed which they did. Waited 9 minutes. But the recently cooked ones were the same. We didn't want to wait for another 9 minutes, so we removed the tick layer which should have been crispy, tried to reach the chicken. read more

I agree with the other posters here, this location keeps running out of standard menu items! Very often they run out of corn that comes with the Tuesday special, but I've experienced them running out of mashed potatoes and running out of chicken! They give you the option of regular or crispy, but after picking one, they're like, "we're out of drumsticks, is two thighs ok?" Sure, but running out of chicken, guys? Come on. The drivethru is horrendous, the automated message is loud and indecipherable, and the people aren't that friendly. I gave them a few chances but was disappointed time and again. Stay away from this place. read more

I don't even know where to begin. I couldn't get my order correct because the employee taking the order kept getting it wrong. They took away one of their best $5 fill up. The employee's were very nice and seemed to be self absorbed in their own conversation rather then with helping customers. My order still turned out wrong, but was oddly enough correct on the receipt. My food was OK, biscuits tasted a little old and the gravy infused with the mash potatoes. when I got home, my bag ripped because they over stuffed it so half my food was ruined. It was a bad visit and I can't see myself going here again. read more

every. single. time. ive come to this location something has gone wrong. without fail. & i'v been coming here for years. a 5 year old could do the job better. & i've worked in fast food, i fully understand how hectic it can get. i'm not much of a complainer, i'm a very calm non-confrontational person so i never said anything, but the last time i went pissed me off pretty bad. the most recent time is what made me want to write a review. i went through the drive thru, & when i got to the mic i think i got some sort of an automated message asking me what my order was. i said my order and didnt hear a response back. i sat at the mic for almost 10 minutes, i said "hello" maybe 7 or 8 times. i had about 4 or 5 cars lining up behind me at this time & decided to drive up to the window so the line wouldn't be so held up. as soon as i got to the window, i told the worker the mic wasn't working & i wasn't able to order. he was very very rude to me and told me i can't order at the window and needed to get back in line. the line had about 7 cars in it at this point and i had already waited about 25 minutes already so i was pretty upset. i ended up going elsewhere which had FAR better service. the staff of this place is literally incompetent. i have never told a business "i'll never be coming back here" i always give the benefit of the doubt, but wow. this is the closest fast food to my home and i'd rather drive an hour away than come here. read more

2 stars. I used to love going to KFC but this place is small and cramped, I constantly wait 10 minutes in line even though there's only 1-2 people in front of me, and they always seem to run out of regular menu items. The staff is courteous and I feel slightly bad for them because what is happening is probably occurring from forces above them. Also, this restaurant seems to just attract weird people, and these people love getting vocal when the service is slow. Haven't had any problems with the food yet though. read more

KFC generally is great- but not the one in Redmond!! I live very close and am tempted to go but convince myself not to. I have gone and literally seen some work on the cash register, take out the trash and then dish up food. They use tongs for the food but they did all of this without washing their hands once! Also, I have been there when they have lliterally said they ran out of chicken before read more

I was here on June 13th. The staff was a little disorganized. They were still counting their change when I was at the ordering counter.

If I was rating just the food I probably would given a 4 Star rating. The2 star is because of the overall condition of the restaurant. The tables were all dirty, the floor too and the garbage was over flowing. The staff was friendly and deserved a higher rating. Three of them should been able to keep up on the lobby. read more

I avoided this place for months after moving here because of the low reviews. The staff is friendly and helpful, the food is standard KFC quality, and the place is clean. The only thing that I don't like is that the trash receptacles are directly by the entrance, so it's the first thing you notice when you walk in. It's a small store, so that's just the result of limited space. I've eaten there a few times since and never had a problem. read more

Ate here last night at about 6:30. This particular visit the customer service was very good, cashier was knowledgeable, service was fast and order accurate, and the food was stocked and available. The mashed potatoes were scalding hot which was fine. But to my disappointment my chicken wings were 1. Barely warm 2. The little meat that was on it was no longer tender like it was stuck in a low setting warming oven for several hours 3. It was STALE. If toast could taste like chicken...It barely had skin. The batter/breading tasted like CHICKEN TOAST. WTH happened? This was unacceptable. Why the inconsistency? Make enough chicken just before the lunch rush and just before the dinner rush but don't leave it sitting all day. This was still middle of dinner. It's not like we got there just before close. I want fresh piping hot fried chicken wings just like the previous time I came in and expect that standard for future visits. read more

I am a grandmother visiting from out of town. My husband and I are babysitting while our son and daughter in law celebrate their anniversary. We thought KFC would make a fun supper. Boy were we wrong! We were charged way over $20 for a bucket of dark meat chicken (our boys like legs). When we got home we found we had been given mostly wings three breasts two thighs and two legs. The chicken seemed to have been cooked for hours, if not days. nEVER had such horrible food or inaccurate order. Thy are a disgrace to the chain. My husband threw up twice. We threw out most of it. read more

After you get the food, press it hard in your hand, you will be able to notice how much additional oil is still left in it, now you can make a choice!!! read more

I remember liking KFC half a decade ago but this place literally appalled me. The staff didn't even look at my face--how rude! Despite this, I was over charged for my meal and didn't even get the side that I asked for. Unless you're keeling over from hunger, do not go to this place! read more