The restaurant was clean and well organized, which I appreciate with great music playing in the background. Renee was helpful with our order as some in my party were indecisive . She was patient and provided us the best option/value for our purchase. The drink selection is great as have multiple options and having the ability to decide between beef or yard bird (chicken) is the best of both worlds (A&W and KFC) . Highly recommend, if in Folsom or near come here and ask for Renee, as she will get you the best option and ensure your food experience is PHENOMENAL! Don't expect cold food, especially if you eat in the restaurant, as it took a few minutes, but it was because the made it all HOT and fresh. read more

Slow, slow, slow. Got there about noon no one in line. Within 2 minutes there was a long line. Food going out to mobile orders and drive through. I get it they have priority. Just ordered chicken pot pie and 2 piece special. Easy right? Not. After 15 minutes I stood at counter, the person that was in line after me got their large order. The cashier told me they are working on my order. There were 5 employees working but not efficient. The only person hustling was the cashier who eventually got my order as I was waiting at counter. I waited 20 minutes. Food itself was hot and delicious. Waiting 20 minutes is unacceptable especially when no one was in line when I got there. read more

KFC - Chicken Pot Pie - Fast Food Near Me - Folsom, California

Food was good, I mean classic KFC and it was hot. Inside the place is very dirty, when I arrived the floor had a massive spill on it. It also looked like the workers had absolutely no intention of cleaning it until they saw that we had come in and noticed it. Other than the inside of the place being pretty dark and dirty, I couldn't complain about the food I got. Hopefully in the future workers here will care more about the looks of the inside of the restaurant. I'd rather go through the drive thru next time. read more

Great service from Amber showed us the best deals.have no problem coming back with my day problem.

Would be got her food. It was fresh chicken was excellent macaroni and cheese wasn't so much but it still taste good the service was fast and the environment was pretty chill. read more

KFC - Smash - Fast Food Near Me - Folsom, California

Walking in, the first thing I noticed was the dirty floor, which immediately made a bad impression. It honestly made me feel uncomfortable and even a bit uneasy about eating there. Cleanliness is really important in a place like this, and it just didn't feel right. read more

My dining experience was a wonderful experience because of Alex. He is very knowledgeable and very helpful. He helped me with any questions I asked, and even if I asked the same question two times he did it get irritated, in fact he was very happy to assist me. He was. Very kind and helpful and I will be back because of Alex, somebody get this guy a raise ;) read more

Mathias was an amazing worker. When above and beyond and making sure we're pleased with our food. I highly recommend getting this guy a raise. read more

KFC - Fast Food Near Me - Folsom, California

Never ordered through DoorDash because they will put anything in your box. Anything nothing that you ordered just any other thing that they have that they wanna get rid of they will put in your box. I ordered through DoorDash and I got nothing when I say I got nothing that I actually ordered and then I got stuff that I don't even eat. I am so irate with them they better. I hope I don't come up there cause I'm waiting for them to open. read more

My dad and I stopped here because we were about to take an hour trip back home. My dad was hungry so we stopped by to pick up some chicken for him. I accidentally ordered an order that only offered hot or spicy and my dad cannot eat either. I went and asked the cashier who then asked her manager and they were able to switch our order with another that was of the same value. We appreciate this service because we know how difficult it can be to do changes and substitutes. However, it's always a wonderful thing when the service is able to give you the fullness of customer service. Thank you for the wonderful food my dad enjoyed, and the service that went above and beyond. read more

I ordered their wings today and they were absolutely disgusting. Dark and purple meat, asked for mostly flats and was given what appeared to be mutated drums. I love KFC and was absolutely craving it today, only to be disgusted and disappointed. Waste of money read more

KFC - Fast Food Near Me - Folsom, California

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Either dine in, drive thru, or online pickup, this KFC has provided top notch customer service and good ole basic KFC eats. Plus this location is also an A&W. They currently offer daily deals and $4.99 meals. If you have the app, there are additional discounts. When I've done online ordering for pickup, the food is prepared pretty darn close to the set chosen time and the bags of food are sealed to prevent tapering. The dining room is comfortable and kept tidy. read more

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This place is great. Great customer service. The food was hot and delicious. The place had great decor.

If I could give this rating a zero I would. After a twelve hour work day I decided to go to KFC on Iron Pt Rd in Folsom to pick up something quick for the family. Last time we were here was mo this ago and it was at best a 3 but thought we would give it a second chance since mashed potatoes and gravy with fried chicken sounded extra good. I ordered a famous bowl, classic chicken sandwich meal with medium fries and drink, a large spicy chicken sandwich meal with fries and a drink + nuggets big box, a small side of gravy, a small side of Mac N Cheese and 4 piece biscuits. Both of the sodas I got were small/ original.. who knows at this point? so I had to go inside and get them to give me the size I ordered. Then I noticed the small side of gravy was missing so I ran back in to get it. I was in such a hurry to get home I didn't notice that they didn't give me my 4 piece biscuits and 2 fries that were supposed to come with the meals! So who's going to reimburse me the money I paid for the 3 additional items? Had I not checked at all I would have come home with only 4 items in the order. This is ridiculous. If it happened every once in a while I'd be passive about it but literally any time we get fast food the orders are wrong or there are things missing. So, who wants to make $20 /hr but suck at the tasks they have? Isn't the objective to expedite an order that someone paid for?! Why do I have to be ok with getting whatever is decided for me and not what I'm paying for?! Fast food business sucks these days. Yes, I'm upset. I'm paying three times the convenience for it to be inconvenient. Mediocre food , crappy customer service and $50 later... read more

Quality/Quantity - My daughter wanted a snack after our long, very long, 8 hour drive on 50 back to The Bay! An accident caused a 2 hour STOP. 80 closed, and 50 not plowed well; so stay safe. When did KFC get so expensive, for a snack... 6 Piece Chicken Tender - Cooked fresh, crispy, and piping hot for us. Mac & Cheese Side - Daughter's favorite. Atmosphere - Open 7 days a week from 10:30am to 10pm. Plenty of parking. Drive thru. Clean, large indoor dining. Service - 5 stars, plenty of employees and very few customers. Making our chicken fresh, so I had to pull up to the curb side pick up parking, which gave me an opportunity to take more pictures for Yelp! When he saw me, he added that I did not have to come inside and that he was going to bring it to me. Price - $24+, again when did KFC get so expensive? This was just a snack for my daughter! It would have been a 5 star review if it was not for the price. Owner Comment - Congrats on your success since 1930. 9/24/52 - First franchise. 1964 - Sold the company to investors. 1971 - Sold again. 1982 - RJ Reynolds acquired the company. 1986 - Sold to Pepsi. 1997 - Pepsi spun off to Tricon Global Restaurants. 2002 - Tricon Global Restaurants renamed to Yum Brands. read more

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Too expensive. The chicken and the fries was very drie. The service was really mean. The ambience was very dark, dirty, and bad looking.

I'll be honest, I prefer Popeyes to KFC in general, so it took me a while to get around to going here. I had ordered on the app and when I got to the drive through window they asked me to park in front of the store and they'd bring my food out to me. After sitting in front of the store for 10 minutes, I went in and the food was just sitting there. No intention of bringing it out to me. Obviously it wasn't that hot when I got to eat it since it had been sitting on the counter for ten minutes. And then things went downhill. Wow! Everything was super salty. Now I'm a person who loves salt, tons of salt, on nearly every savory food. But this food was way too salty even for me. The fries were too salty to eat. I'm old and I've only had this happen a handful of times in my whole life. The chicken was super salty, but edible. Barely. The chicken strips were the only thing that was halfway decent, but only halfway because once again, way too salty for me. Remember, I'm the super salt lover, so if it's too salty for me that's impressive. But not in a good way. I'm debating if I want to give them another chance because I LOVE friend chicken and they're the only local KFC and there's no Popeyes in Folsom. If we ever do get a Popeyes in Folsom I think this place will be gone within a year. read more

The customer service was the best I've ever had at a kfc!! Steven took my order and made me feel like I was his only customer. Then 3 more young men asked if I needed help because I stood at the counter to get my kfc bowl. The fellows were all very attentive and I just don't see this great service at other fast food restaurants. I'd just like to show them the same kindness and recognize each of them. read more

This is the fourth time this location has shorted me on my order. I came in yesterday, picked up my food, and got home only to hear my son ask, "Where's my fries?" KFC, you jacked me again. Previous visits? Missing a large mashed potatoes, a chicken sandwich, and fries--again. I always order through the app, which is convenient, but the pickup process is frustrating. They place completed orders out of reach, so I have to wait for someone to hand it to me. I stand in the designated pickup area, and half the time, employees walk past without even acknowledging me. Most of the staff seem like decent folks--probably overworked or just forgetful. But here's the kicker: the receipt always says, "Your order was carefully packed and double-checked for accuracy by..." and yet, no one ever signs it. If it was double-checked, why am I missing items so often? I really want to support this location, but consistency and customer care need serious improvement. read more

. To my disbelief, they served us chicken that was completely rotten!!Despite the mixed reviews, I had expected better from a well-known chain like KFC. Thankfully, I went to get a piece first before serving it to my nephew and 2-year-old, and immediately realized this. Unfortunately, I didn't capture a photo as evidence, as the chicken went straight into the trash. Please please everyone save yourself from food poisoning and check the chicken before taking a bite. read more

I placed a thanksgiving turkey order in person and saw their value menu poster. I just had to try their mini mash bowl and 3 wings and biscuit. The mini mash bowl was delicious! The chicken wings were crispy, juicy and flavorful. KFC will definitely be part of our evening dinner rotation! read more

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I've had a good experience with their customer service and food but I get my order wrong waaay too much. I won't be back to this location.

was nice and cool inside and food smelled good! we come here often for a goof meal and good price, always clean and good service read more

Their service is so slow, everyone you come here even when ordering through the app and arriving at the pick up time, they take an extra 20 minutes because the food isn't ready! I ordered 3 tender boxes and after the arrival time on the app, 20 minutes extra. Normal drive through they take the order and have you pull up front to stop there clock. read more

I would give a half a star if I could. Unbelievable the idiocracy of this place. I understand it's fast food and workers come and go. But this place is the worst I've ever seen. The most effortless, unorganized, sloppy work ethic I've seen. Someone should do a reality show on this place. It truly is unreal. Almost comical. Also the food is garbage and I'm a lifetime kfc fan. So how much worse can it get? read more

They park you immediately, from the drive through. You will then wait 20 to 30 minutes and have to go in for you food. Managers are incompetent and do not help the employees with the rush. All of the employees hide in back by the cook line and do not even acknowledge that customers are waiting. They are always under staffed, mismanaged and seem to care less about satisfied customers. read more

Mobile order says order was ready for pick up, turns out my order wasn't even made yet. Had to wait another 15-20 mins

I rarely post reviews, but today I went to this KFC for lunch and the service was great! Got my food 10 seconds after I paid and the chicken, fries, and biscuit were fresh af! read more

Maybe on regular days this place is fine, but for some reason I associate it with the holidays and once again made the mistake of ordering a couple of meals , online, around Christmas. By the time I got there, I was told they were out of chicken so I had to wait 20 minutes , it was longer, plus they cannot give me any drink with my meals because they didn't have carbonation , alternative was milk, which I said no to, it was a long day and and I didn't want to push for refund of missing items, there was no offer to adjust the price so let I let it go. I was then told they were out of sides except fries and onion rings , by this time I know it will be too late to go elsewhere as it's close to 7 on Christmas Eve, I paid $44. for two pieces of dark meat, a half filled order of fries, and onion rings and 12 nuggets. The experience i had last Christmas Eve was similar except I had time to cancel plus didn't order online. it's unfortunate as KFC is a favorite. read more

KFC - Fast Food Near Me - Folsom, California

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3rd time I've come to this location based on store hours on the internet and they are closed and it's happened before in the afternoon. Got lucky once at like 3pm on a Tuesday and the order was wrong lol don't get much luck with them. Just update the hours please or hire a staff that works the normal business hours. read more

KFC - Fast Food Near Me - Folsom, California

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Unfortunately, this KFC has earned its downgrade. Ordered online for pick up when they opened at 10:30AM but the main dining room was still locked at 10:40AM. Went through the drive through and was only given one of two food bags. Good thing we doubled checked before driving off- when asked the staff tried to say that was all the food until they found the second bag in the back. The chicken seems like it may be old. It was extremely greasy soggy and the breading was falling off the meat. Since the restaurant just opened I would think it would be a fresh batch but seems like leftover chicken that was not sold the day prior. read more

Friendly employees, super fast service, and delicious original recipe chicken. Hard to find better chicken than good old KFC. read more

KFC has gone through great expense to put up signs advertising their chicken sandwich is fried to order- this is not true. It's a good sandwich when fresh and hot which is a gamble at best read more

So I went to this "establishment" if you can call this slop house that. It is paired with an A&W. So we ordered our food and drove under 6 minutes back to the house. When I opened the box you saw from the sad photo what I got along with an absolutely pathetic chili dog which I took one bite of the luke warm chili and a cold hot dog and threw it away. NOW back to that pathetic chicken. The chicken was rubbery, cold and the crust was soggy and on half the chicken it was just peeling and falling off without me even touching it. I now know why I stopped going to KFC's and started going to Chickfilet or popeye's. It was to save my digestive system from bacterial assault by some ghetto chicken. read more

KFC - This us some PATHETIC chicken. - Fast Food Near Me - Folsom, California

This has been the third time, that I had to wait more than 20-30 minutes for my order. I have to call them at least three times when I am waiting in my car for the food. Every time they tell me on the phone we are waiting for your food to get ready! If it is the case, guys you don't know what "online-pick up order" is! The delivery time that you provide in the receipt is meaningless. You say we need to be there at 1:53, and right now is 2:25 that I am writing this review. I keep typing until I have my food. 2:27: another car that parked here 5 minutes ago got the food. 2:28: what a beautiful autumn day! 2:29: some birds are fighting for a branch, reminding me "PIXAR, for the birds" 2:30: no food, I could literally finish my lunch by now 2:31: got my food finally! 6:34 PM: I had to edit the review after I got home. I opened the bag, and I noticed that they made a mistake with my order. If it was not for their delicious Fries, I would never try their food again. read more

Ordered pick up through Uber eats. When I got there, all the employees were hanging out in back joking around with each other. There was a man at the counter who looked like he'd been waiting a while. They hadn't even acknowledged he was there. I ended up just reaching around the back of the counter and picking up the order myself Without ever speaking to an actual employee because they didn't know I was even there. read more

Some dude was filming himself in the kitchen instead of actually making my food. There was also this guy that threw buffalo ranch at a customer and bent his plate and gave it to him. There was black mold in the ice cream machine , and for some reason half the time I go there they're just mean read more

The worst mobile apps ever. They made customers wait a lot even in the apps it says order was ready . They always makes the customer think ahead before they think..They must be aware of their service and do re training again. The worst service I had in all food chain stores read more

KFC - The stress with curbside sifn but refuse to.deliver to the curbside and ask customer to get inside thier orders - Fast Food Near Me - Folsom, California

Don't bother ordering online They fill the bucket with whatever they have ready Ordered 12 pc chicken with thighs and legs All I got was 1 thigh and 11 legs and they were all dried crispy ones not the original that I ordered This place is a joke people of Folsom deserve better read more

Order was hot and fresh. No mistakes were made. The price was nice. We used the drive-thru and enjoyed their outdoor menu. They didn't leave us waiting long either. We will be back when we don't feel like cooking or sitting in a restaurant. It's just convenient. Ooo, and I love their macaroni and cheese. read more