If it wasnt for Paul in service, I wouldn't have a 3-year vehicle history on my vehicle. The knowledge that I have gained from owning a EV is better than the knucklehead dealership I purchased my car from. When looking into upgrading my car, he even broke down the pros and cons of going from a Bolt or sticking with Volt and brought me up to sales to speak with a knowledgeable sales rep. Would give 5 starts except for when making an early morning appointment, I was 45-min earlier than what was scheduled by their computers even though the text and email reminders said something different. Thank goodness for coffee! read more

I'm a Corvette fan! And these guys are doing it right. Whether it be a stingray, Z06, or ERay, these guys have got have got you covered. Some of their EVs also caught my eye. This should be fun! read more

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The sales team here needs better training asap and if a customer asks for their car keys back to leave you shouldn't have to ask 10 times. You can't hold people hostage until they make a deal with you. Much better dealerships to go to in CT if you want to buy a Chevy. read more

Buyer Beware! I purchased a used Ford vehicle from Key Chevrolet and was sold their 3rd party warranty. Was told it was their best warranty they offer and the vehicle was covered bumper to bumper with the exception of normal wear and tear and that I would only be responsible for the $100 deductible per event. When asked if I could bring it to a Ford dealership closer to home, they said absolutely, the warranty is accepted at all dealerships nationwide. With that being said, my vehicle has a transmission issue and the driver's side heated seat is not working. The Ford dealership contacted the warranty company and was told the heated seats weee not covered and basically that they only pay a certain rate and that they had to reuse the old nuts and bolts for the transmission not new ones. WHAT! Whoever heard of such a thing. They were also not fully covering the transmission repair. This is a mechanical issue not normal wear and tear. I contacted Key Chevrolet regarding this issue because I purchased their "best warranty they offer" and was told that I would only be responsible for my $100 deductible per event and that is why I purchased the extended warranty when buying the vehicle from them. I told them that they should stand by a warranty that they sell. When it was sold to me I asked numerous times about different possible things that could occur and if they were covered, including transmission and heated seats and was told yes, absolutely you would just be responsible for the $100 deductible. Well that is completely false since I am now not only responsible for my $100 deductible but an additional $793 that the warranty company will not cover. This is a total misrepresentation of a product that was sold to me by them. Their response was basically too bad so sad that's the way it is. If you don't like it you can cancel the warranty and get a prorated amount back. Really, exactly what kind of response is that!!! So I should get a prorated amount back and owe more money?! When you sell people something be honest with them and tell them exactly what they are getting! I want other people to know this so they do not have to go through what I am going through. This is absolutely unacceptable! read more

I wouldn't recommend this dealership to anyone we were having simple new tires put on my husbands business dump truck the technician didn't secure vehicle properly in the lift damage was $7,500 to the truck the dealership paid to have it fixed but the amount of money my husband lost in business really hurt us it took over two weeks to fix I was told to setup with the auto body place the best time for us to be without the truck you know when is the best time to be without a business vehicle?... never , we need it all the time very very disappointed in this place will never return or never recommend I would give negative stars if I could read more

Randy in service did an amazing job. He went above and beyond in getting me the best price and accommodating my needs. He dropped me off at my house over a half hour away and even dropped the vehicle off when it was done after hours!! Customer service at its finest. read more

Josh is a great manager my lovely customer service always making sure the customer is understanding what you're doing to their car or truck it's always worth it to go to Key Chevrolet. Thank you Josh. read more

Honestly I have never had to deal with such unprofessional people in my life. I purchased a car from this dealership within a week the light ballast went and the door panel fell off. I brought it back to the dealership and got it fixed. A week later the engine began to leak oil everywhere it was such a bad leak that it went all the way back to the rear driver whee, the alternator was completely caked on and covered in dry oil. I called the dealership and explained what was going on and after bringing in they determined the cam shaft covers were bad. The dealership tried to charge me $1,000 for the covers because it was not covered under the warranty although I had literally just purchased the vehicle from the a few short weeks before. After the dealership returned the car to me I had all sorts of lights in the dash, check engine and the start stop was flashing like crazy. I was told at that point to take the car to another dealership to get it fixed because they didn't want me to drive all the way back to their dealership and they also told me they wouldn't have a tech to fix my car for a few days. So being that I commute and hour to work daily I had no choice but to go to another dealership and get it fixed. Upon bringing it to this other dealership the techs there were able to find the problem and the issue was that all of the censors and wiring for the cam shaft replacement were left unplugged. I got a ton of pictures from them to show the dealership that completed the work. At that point I called the dealership and explained everything and how I had to pay money out of pocket to get my car repaired when they created the issue to begin with. The manager Brion that I had been trying to reach for weeks was avoiding me at all cost. I left messages everyday with his service department and his sales department and the man never called me back. finally I called in the middle of the day and to my surprise he pick up the phone. After explaining everything Brion explained that he was going to get me a refund for the money I spent and that he would stay in touch just incase the alternator went he would take care of it being that it was completely caked with oil. Three weeks latter and no word from Brion. He has completely disappeared from the planet. I have sent him multiple emails because he claimed that the only way to get a hold of him is through email. I have called the dealership and every time I call he tells the sales team to tell me that he is with someone and that he will call me back yet he never does. I have tried to get a corporate phone number from the sales team and they are all refusing to give me a number. I have taken the names done of the unhelpful team they have there in hopes to report them for refusing to give me simple information. I now am left having to get a lawyer involved because they are all hiding and not taking any accountability and it is honestly a joke at this point. Please DO NOT buy any car from this dealership any issues that you have will resort in them not being helpful or fixing the issue. this is a disgusting and terrible sales team that works here. read more

This business ran an ad on Facebook looking for interest in a sale. I noted that I was interested and laid out all my criteria and qualifications. The business messaged me and informed me of their procedure and asked when I'd like to set up an appointment. I informed them that I was not interested in one of their new cars, and that their used lineup did not contain a vehicle I was interested in, and as a result I would have to pass. I then typed another message saying that if they do happen to get one of 2 models in, I would be interested in buying it. When I tried to send that message, I found that I was blocked. To block someone because they are not interested in your current deal is bad business, speaks fathoms about the quality of their business, and warranted this review - which will not be taken down under any circumstances. NOBODY should shop here. read more

Middletown Chevrolet - Auto Repair Near Me - Middletown, Connecticut

Jim Gallagher was my salesman. He was very understanding of our situation. Pleasant and attentive, found me the right car at the right price for my Grandaughter going off to college. I have been in the automobile service business for 50 years and hit it off with jim right off the bat. They went above and beyond getting me financed and getting everything ready for the delivery. Everything went great. Great team at key Chevrolet. read more

I made an apt for oil change and they didn't make it .. Their mistake!!! I called and they said sorry there is no apt till February- They were sooooooo rude, The girls who answered the phone put me on speaker and were laughing as I was yelling and upset. I took time off from work to get my oil changed .. this was the most unprofessional phone call I have been on. The 2 girls were so childesh!! I asked for a manager and they said they didn't have one. DON'T GO HERE !! Worst customer service!! The girls that work there acted like children!!!v read more

I wish Jackson Chevrolet was closer to my home, because I would be a regular customer. Jackson had the exact Chevy Colorado pick up that I was looking for. I live in Boston, so I drove 2+hours with my fingers crossed. I spoke to Stanley on the phone, on my way to Jackson. When I arrived, Stanley had the truck and paperwork ready to go, but because it was newly listed, they had not yet received the title. Stanley worked diligently to get the title as soon as possible, and to get the truck in my hands. He did an outstanding job staying in communication with me throughout the process and even called me after I had the truck to make sure I was a happy customer. Stanleys professionalism and tenacity made the whole process fast, smooth and seamless. I also worked with Kevin for financing and he was very professional, and took the time to answer all my questions, which continued after the purchase. I strongly recommend Jackson Chevrolet, and Stanley in particular made my truck buying experience a pleasant one. read more

After the review they did finally fix the safty issues at no cost. Just a shame it had to get to that point

Our daughter had been looking for a very specific Grand Cherokee for a while now with no luck. She saw one online at this dealership and we happened to be two hours away and had a very short window to get there and back. She called and talked to Stanley and long story short, she drove out of the dealership four hours later with the car she wanted at a very good price. Stanley went out of way to make that happen for her. Great guy and we can't thank them all enough. read more

I call this morning And speak with Wayne in the service dept. I simply introduce myself and ask him how he's doing. He abruptly replies with "I'm very busy". Through the years many people in my family had bought vehicles here and friends as well. I don't know why? How rude their service department is and just having a simple phone call to schedule a service on a vehicle that they sold. I would not trust them... Nasty attitude. read more

Just want to let all yelpers know that this dealership refuses to call me back. I had bought a car two years ago and they owe me $1,600 for extended warranty refund. Not happy about this at all. read more

Matt B. was great to work with. Everyone was transparent and honest which made for a smooth process.

This is the second car I have purchased for myself from Jackson Chevy. My father and grandfather both have made all their purchases from here for decades (really!) and always happy! My first car was a Beautiful Chevy Cobalt that was very good to me, and upgraded to a brand new Cruze. Stanley helped me both times, and each time he got me in my new car within a day! He and his manager both explained clearly all the fine print, how to work new gadgets on my vehicle and made sure I was set before driving home my new car! Overall the experience was excellent, and look forward to buying another Chevy in 6+ years from Stanley! He makes car buying quick and easy. I love my new Cruze!!! read more

We went to test drive a used Equinox...it was very nice but the Sales Manager Stan had us test drive a 2019 & was honest when he crunched the numbers & told us it was a better deal to get a brand new one. They offered to prep the new one right away which saved us a return trip. My beautiful Equinox is now in my garage. All around, a very easy & pleasurable experience! read more

I'm bought many new cars over the years. This was my first purchase from Jackson, and I was extremely impressed. I keep my cars for a long time and usually choose them for specific reasons, so I buy exactly what I want when I buy new. I'm picky, and I expect to buy what I want, not what someone wants to sell me. Stanley worked very hard to first search for a leftover 2016 exactly as I wanted, and then ordered me a 2017. There was no pressure for me to buy anything different. The effort he expended to get what I, the customer, really wanted was refreshing to see. I'd highly recommend Stanley and Jackson Chevrolet for anyone looking for a new Chevy. read more

When we towed in our vehicle, and the front desk agent curtly asked if we had an appointment. We said no, we did not know that we had to make appointments. The front desk agent somewhat rudely suggested that it would take several days to fix the vehicle after explaining the issues. We said we did not care, we just want it fixed. Then he continued to be use a mildly rude tone while stating the car may be ready by next day. The day we picked it up, the same front desk agent seemed to be in a completely different mood, much friendlier and patient. I recognize on the first day that it was early morning, but unfortunately dealing with people's car issues at any time of the day is part of the job. If there was something extraneous bothering the front desk agent, this person would benefit by learning how to separate personal matters from the work place. Brian Ghilliotti read more

Attended the corvette seminar at Jacksons on June 9th 2018. Great presentation, well prepared and extremely informative. Paul Koerner seems to be an unmatched authority on Corvettes. Gives you a warm feeling knowing you can take your car to such a world class individual. I've bought many cars from Jacksons and will continue to do so. read more

Made an appointment to view a vehicle for sale at this dealership, confirmed the appointment the morning of with Joe Bartucca as we were driving from Providence. When you got to the dealership we were told by someone else, not Joe that the car was just sold. How could you have sold the car "5" minutes ago when we had an appointment. All about the sale here not about clients. Joe Bartuccs did not even have the decency to come out and apologize. Very poor business, would not recommend this dealer to anyone. read more

Was looking for a specific Camaro for about a year on Car Gurus. I saw Jackson had the car I was looking for and within the dollar amount I was willing to spend. A quick check of the online reviews was positive and decided to make an inquiry. Someone got back to me that evening, even though it was after hours. They were very accommodating as I was coming from Long Island. They assured me the car was there and Stanley Statkiewicz was waiting for my arrival - The car was immaculate and what I was looking for. It was a pleasant buying experience, even down to the conversation with the finance manager Kevin (yes, who has anything good to say about the finance manager). I am very happy with the car and satisfied with the buying experience at Jackson! read more

Asked for a oil change and was quoted a what I thought was a really good price. Asked what kind of oil they use and the service lady told me it's they only use synthetic. That's good right. So I get my oil change. I leave a happy camper. Go to a different Chevrolet dealership to get different work done and I tell them I got a good price on a oil change at this place. Show them the service receipt and they tell me that Jackson Chevrolet put regular plain Jane oil in my high mileage car instead of the synthetic oil they said that is all they use. Even better the new Chevrolet dealership said the part number of the oil they put in my car is a old old part number that isn't even used anymore. I would never go back here because of that. read more

Ignore my prior review. Jackson's quickly resolved the issues I raised in my prior review to my complete satisfaction.

I'm very pleased with Jackson Chevrolet. Nelson, Jim and Kevin all worked well with me and I have my new 2018 Chevy equinox. Great deal. Nice people read more

Adam and the whole sales team were a pleasure to work with. Very responsive to all of our questions and needs. Found the perfect vehicle for us at a great price. Thanks again read more

The service department excelled atctaking care of my vehicle when it needed to go in for service. They understood that the weather affects my ability to get out so the picked up and dropped off my car to me. They kept me informed of everything going on and were pleasant and professional to deal with read more

I earned my first free career car with Mary Kay, and worked incredibly hard to achieve it. There were some issues and disappointment, but the owner went above and beyond to make things right and sincerely apologized. read more

Worst experience I've here had with the service department. Waist of my time. I created an appointment a week and a half ago and dropped my car off when they opened. My car sat there for over 24 hours untouched. Completely awful experience. And a waist of time. I will go out of my way to tell people not to go here they don't care. read more

We recently purchased a used vehicle through their internet sales department. Matt Bouchard was wonderful. He answered our questions when we called and was very professional and helpful when we met with him in person. He made use feel like we were his only customer. All of the staff and the GM were very personable. The dealership is immaculate. Everyone made us feel like were their top priority. I would definitely recommend this dealership to anyone looking for a new or used car. Great experience! read more

My husband and I went to Jackson Chevrolet to purchase a new car. We met with Stanley And he went above and beyond my expectations. We left with a new vehicle and are thrilled with it! I highly recommend Jackson Chevrolet and Stanley. read more

Jackson Chevrolet-a Great Corvette Buying Experience! We ordered a 2015 Corvette-got a good price. Stanley kept us apprised of the status of our car in the factory. The car arrived in good time and Kevin did a great job explaining our financing and warranty options. This was a once-in-a lifetime purchase and the experience was wonderful at Jackson Chevrolet! read more

From start to finish, dealing with the cordial, courteous, and knowledgeable staff at Jackson Chevrolet was an absolute pleasure. Thanks especially to JJ and Kevin. Head over to Jackson Chevrolet in Middletown, CT, for your next vehicle. read more

Have bought many cars here and they treat you right. The owner and all the staff are there and want to make sure you are satisfied. They got us the car we wanted with all the features even though it wasn't on the lot. Very pleased with the purchase and the ongoing service. read more

I have had multiple negative experiences with the customer service at the service department. After the first bad experience I thought I'd give them another chance hoping it was just a bad day for them but they continued to show no care or respect for their customers. Each time they kept me waiting FOREVER after my car is ready, they didn't even bother to let me know it was done just left me waiting around. Furthermore they always have trouble processing the payments and then told me they can't even print a receipt. The mechanics did a fine job on my car but the service desk is driving customers away. I will not be going back nor recommending this place to any of my friends. read more

SHOCKED!!!! I bought a $4000 used car with 82,000 miles (which was originally sold from Jackson Chevrolet) last July for my 17 yr. old son. I should have known the car was TERRIBLE. I had to take it back for some repairs twice within the first month and a half (the salesman kept telling me how great the car is). When I had my mechanic change the oil for the first time he found a mouse nest in the air filter that he said was there for a while. Long story short, after having the car about 9 months, putting in over $2000 in repairs and ONLY 5,000 miles, I am done putting in any more money to this car. I recently found out it needs a complete valve job (it is burning so much oil) so I decide to go back to the dealership to be heard. I had all the invoices for the repairs I had done and both the salesman and manager said they could do nothing! They said when you buy a car for "only" $4000 you should expect some problems to come up. I get it, but not over $2000 worth of repairs??? If it was "only" $4000 how bout giving me back a portion of it????? Now my son is out of a car and looking for something new. read more

I visited Jackson Chevrolet on 12/5/17. Within 7-8 minutes of being there to drop off my vehicle for service, I was yelled at and embarrassed in front of several people, both customers and staff by Wayne in the service department. I was dropping off my Equinox and picking up a loaner. Wayne offered me a pick up truck, asking "Do you mind taking a pick up truck" where I replied "I'd prefer not to" Wayne became very upset and aggressive, huffing and puffing, tossing papers and telling me I needed to calm down. He then told me if I didn't want the pick up truck I'd have to go get gas for the loaner myself which prompted me asking "I've had this appointment for a week, why is a car not ready for me?" and he ignored me....... I asked "Excuse me, are you ignoring me?" and that's when I received the worse customer service experience ever. I was yelled at! Yelled at to "relax", "wait a second", "calm down" while patiently waiting in line with other customers. I was there all of 15 minutes at this point, which as I expressed, was not long enough to be upset with the wait. It was 9am and I was there for 15 minutes, at no point was I impatient yet, I was not there long enough! I asked for a manager, which Tim came to "handle" the situation. Essentially, nothing was done. Tim was focused on "getting me out of there" and "dealing with Wayne later" which was a total disregard to my experience. read more

My husband has decided it is time for a new car. We have a Chevy Blazer that has been good to us, but it is getting old. This past Thursday my husband went to look at Jeeps. This past Friday he went to Jackson Chevrolet in Middletown, CT. He wandered the lot for quite awhile walked through the show room and no one approached him. After 30 minutes of wandering around and no sales person approaching him, he left Jackson Chevrolet. He returned to the Jeep place where a sales person had come out to speak with him within 2 minutes of his arrival on Thursday. Guess what...he brought a Jeep. It was an easy sale for the sales person, there was no financing involved. My husband paid cash. I am very much looking forward to picking up our new Jeep next week. Will my husband and I ever stop by Jackson Chevrolet again....NOT. read more