I'm so glad I chose New Country Mini. As a first-time buyer, Corrine S. made the entire process very seamless and was with me every step of the way. Corrine is very knowledgeable about all of the vehicles Mini offers, and since she drives a Mini herself, she can speak from first-hand experience. Plus, she has so much expert knowledge about cars in general, so I knew I was in good hands. Corrine is very responsive to emails and calls, making the car buying process even more smooth. In addition, she's so easy to talk to and has a great sense of humor. Overall, I had a very positive experience working with Corrine and New Country Mini. Highly recommend. read more

I had a great experience with Ryan at New Country Mini. He was helpful in his communication about getting the tires I ordered in and installed quickly after a unexpected flat. He secured a loaner mini with a quick turn over time. He was friendly and relatable, bringing a personal touch to the service. Previous service with Austin has been excellent, too. Highly recommend. Do with they'd switch their phone line back to the location. It can be hard to call them directly, sometimes. Bought my electric Mini here--don't regret it for a day . read more

Service department gets failing marks from me. VERY expensive, doesn't listen to the customer when describing the problem, snarky young guys at the service counter. I don't recommend this place. read more

Great experience purchasing our first Mini Cooper! Dave S. was great to work with. Low pressure, and VERY knowledgeable about the cars. Finance and service department were professional and a pleasure to work with too! read more

Pros: Sales was fairly knowledgeable, financing was organized when taking delivery of the car Cons: Lack of follow-up and integrity of work. We purchased a CPO vehicle. In the 7 page document listing what was tested in the vehicle, all boxes were checked. When I test drove and after we decided to purchase, we told the dealership we needed the shaking fixed. It shook at highway speeds. After taking delivery Saturday and getting on the highway, it shook. Well service is closed and sales would be closing shortly. Drove 64 miles home. Also found out our spare key was not programmed to the vehicle. I called to follow-up and they set up an appointment. I brought it in, got a loaner. 2 days later, I left work early and drove back to Hartford. I picked it up, sat in rush hour traffic, then realized the car was still shaking when I got it up to speed. I called them, they had me bring it back. I got another loaner. 64 miles back home I went. They kept it through the weekend, only following up when I called. I got the vehicle back 9 days after I originally brought it in. Although better, the vehicle still shook. I was so frustrated with the experience I called Mini corporate directly, as not only did their certification say there were "no rattles or shaking" after a 20 minute test drive, I told them prior to delivery, I got it back "fixed" and yet it still had the problem. 3 opportunities missed. When Mini called to follow-up, they were "surprised" that Sam, the manager, had not followed up because they told me he said he did. Wouldn't you know, Sam called me within 24 hours. And how rude he was. When I returned his call, he said "We fixed the shaking and you have a spare key that works with your vehicle. So what's the problem?" I responded with "well, let's review." I explained the missed opportunities that happened. Then I very bluntly asked, "my question for you is what is the follow-up with your department? I have documents saying this vehicle was checked and it was given to me on more than one occasion as 'fixed' when it clearly was not." Silence. Then a "well I don't have an answer for that." I cut it off and said "well, then we have no reason to be speaking. I'm looking for answers you clearly don't have. It is sad you are not researching issues before you call an upset customer to understand the breakdown. It says a lot about you and your dealership. I wish you the best." With a CPO, I was not expecting perfection. But the vehicle should not shake its way down the highway at normal highway speeds. Furthermore, do not return a vehicle to an owner "fixed" without a test drive. I work in retail. I get things happen. I understand there can be hiccups. However, there is a difference between a "hiccup" and a lack of follow-up or regard. I felt as though I was a burden when, regardless of how the shaking is resolved, it is up to them to make it happen. Never again. I bought a CPO VW 3 years ago and it was a flawless process. I guess I expected too much from a "premium" brand such as Mini. read more

I have purchased 2 MINI Coopers over 9 years from New Country. Very happy with both cars and the service provided. I have always been able to get a service appointment within a day and all maintenance and repairs are completed as quickly as promised. If parts are not available I have been provided with a loaner car, which is fun since you get to experience another type of MINI! Nice folks, waiting area is clean and pleasant, great music and excellent wifi so you can work while you wait for your car. read more

I bought a Mini from them in 2016. Their service department is the worst! Once your warranty expires, expect inaccurate diagnoses on your vehicle and over priced estimates. I had an issue with my horn and they quoted me over $1000 on a repair that was in fact a $125 job once I took the vehicle to my personal mechanic. Throughout the process their service reps were rude and demonstrated poor knowledge of the mechanics of my car. I will not work with them again. read more

Used to have excellent service at New Country. Now I can't get anyone on the phone and messages go unreturned. Trying to figure out next steps after my lease... What happened to the customer service I experienced in the past? read more

I had high expectations on their service when I leased my car in 2016. I loved Mini Cooper cars and just had very high expectation of customer service but alas I was disappointed and it became worse. Everything is so money oriented. Customer service is no more customer oriented. It's all about money. There are so many disappointments but I will just mention a few here: 1. I don't know much of cars so when I went to New country mini, my requirement was simple, I wanted a new Mini Cooper but not the hardtop one. I liked look of Clubman. The clubman they showed me was a 2016 model which had about 8k miles in it coz it was owned by someone in the Mini, don't remember the details. It had all features and back camera etc etc. What pissed me off was it had 2 sets of tires, so every summer and every winter I have to change tires. Now why would mini produce such cars so that the dealers can make money in charging you for changing tire. They should have given that service for free. It's your design. 2. Every time there is a bubble formed in $400 worth Bridgestone tire.. are you kidding me!!!! 3. Every time they change the tire, there is an alignment issue. So you knowingly do a bad job so that I have to pay you for alignment. Again that should be included. 4. They have no free services. My sister bough Lexus and she gets free car washes every time she takes to the dealership. 5. Today at the service desk when o went to pick up the car, Ryan was in a call. No acknowledgment of please give me few minutes. Nothing. I am standing there like a fool and he is busy talking on phone. Have some decency and some sense of customer service. 6. There are white marks all over the tire, I came and asked the two service staff sitting there and they said they had no idea!!!! Then get up and go and check and show some interest. 7. They have fucked up toll bills so many times. I have lost count of how much extra I have paid. They don't even bother to correct that. Horrible customer service. read more

Wonderful service staff. They have always gone out of their way to ensure I had a great experience whenever I needed to bring in my Mini. read more

New Country MINI - Roof options... - Car Dealers Near Me - Hartford, Connecticut

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In 2009 I designed my Mini Clubman online and ordered it from New Country. I was told a Clubman matching my configuration was on the boat missing only the requested fog lights. I asked if the dealership could install auxiliary driving lights and they did. When the car was ready, it looked great, ran delightfully, & I was a happy man for nine years--happy driving & delighted with the efficient service. I sold it for far too little after a serious illness, bought a new Subaru and never liked it so, after a year, bought a 2010 Mini Clubman S with 79000 miles in a private sale. Last night I switched the plates and the battery was dead so today, it's going to New Country to get it sorted out. I wanted the original format of the Clubman--three doors plus the barn door rear--rather than the new four-door which is quite a bit larger. read more

Just picked up my new mini. It is awesome. Dave was great to work with. Would definitely recommend him.

David Sajda is awesome! He was a great salesman. He wasn't pushy but let us look around slowly and answered our questions well. On the test drive he let us feel out the vehicle and gave great information on the car. Friendy, knowledgable, personal experience with Mini, approachable, no pressure salesmanship. ***LOOKS OUT FOR CUSTOMER!** Recommended us to carmax to ensure we had great trade in $$ for our original car. read more

Chris, our service advisor treats us and our Mini like royalty He is sincere, professional and passionate about the product and ensuring our Mini is well maintained and talks to you like a friend. We'll be buying our next Mini here, knowing Chris will be taking care of us!!! read more

I recently purchased a Mini, I had the worst experience. I signed all the paperwork with the promise to have my car delivered next day. They didn't, and when I asked, I realized that they don't trust my down payment method "check". It was so weired, as they simply could have asked me to pay cash, or they can say we don't accept checks. It was really unprofessional. The one star is for Corrine, as she tried her best to help fix this unacceptable situation. read more

Just bought a CPO 2 door hard top from New Country Mini and I couldn't be more happy. Chris is excellent and helped to make sure my buying experience was pleasant and not to stressful. Mandi in the finance department couldn't be nicer and I know she got me a great deal. It's nice to know that there are dealers that actually care about their customers and there cars! Thanks New Country! read more

Joe and Chris are a big deal at this mini dealer. Super chill guys and both guys were awesome in helping me out. The waiting area is in the middle and they txt you while you wait just to check up. I will most definitely be gettin all my car work done here. Good environment and better team. Thanks read more

Absolutely the worst!!! Unfortunately I have no choice but to go there since they are only 1 of 2 in the state and I live much closer to this location. Let me just summarize the worst five years of dealing with New Country. In that short period of time and well under 80,000 miles I've literally been to the shop 15 times for a mess of problems. As I understand that many visits are caused by the actual quality of the car the majority of visits were caused by the mechanics inability and incompetence to fix the problems. Over the 5 years I have been there for 2 recalls, 1 recall completed incorrectly and I had to have it done again, 2 bulletins, 2 major issues caused by the "mechanics" in their failed attempt to remedy the problem, including one which could have literally killed me, 2 misdiagnosis...even tho I specifically questioned and suggested the real problem, 2 times leaving without a solution, and now 4 weeks of my car not starting for yet another 1 more bulletin. THEY ARE THE WORST!!! Don't fall for the "smiling nice services guys" who will look you straight in the face, as they did to me so many times before, and blatantly lie! They lied about the quality of service, about remeding the problems, about the cost of labor, about their efforts of diagnosis, about everything. After all of the headaches induced by arguing with the service guy Chris I made the best decision ever and only bring my mini to a local less schisty mechanic. Someone from the AG office should really investigate this shop, because they are risking lives and scaming the public. read more

I bought a MINI from them and had the WORST experience! I was misled by the salesperson and it seems like the service team is completely incompetent! They gave me a warranty of 60 days or 3,000 miles. The car broke down after less than 3,500 miles. I had an emergency tow and had to repair the serpentine belt, the spark plug and coils, and the water pump among other things. Those repairs cost me about 15-20% of the initial purchase price of the car. A lot of things are upsetting, but my Top 3 would be: - They delivered the car much later than expected and refused to extend the warranty to account for those days I did not have the car. - When I test-drived the car, it was making noise and I was told I didn't know MINIs. After the repairs my MINI is perfectly silent. - When I received the car, the levels were all so low, my oil light even turned on! The salesperson told me the levels had been topped off at the dealership and sent me the service report on which it was said the levels were topped off. So are they purposefully lying on their service reports or do they have a team that is utterly incompetent? When I contacted the salesperson after my car broke down, I never had any response. Don't do the same mistake as me, stay away from this dealership if you can! read more

Recently bought a car from Antonio at NCM. I purchased a CPO Mini Cooper Paceman S All 4. What a great car, 7 months after my purchase my Paceman is still great! Ready for her first oil change under my ownership. I could not be happier about my purchase at NCM. Great team, Great cars. read more

The service department is top notch. They helped me when another dealership would not. Keep up the good work.

I waste 2,500 dollars and they didn't fix my car, I went back to claim my money and they couldn't do nothing to my car they wanted more money to check whats the problem, a frjend helped me fixed my car and now runs as new. Never coming again to this dealer. read more

Had a great experience at New Country mini, the salesmen were knowledgeable and able to answer all my questions. No high pressure selling involved. Since this was a car I wanted to purchase I drove different minis to have the full effect and there never any problems getting to test drive the style I wanted. Ordering my special "Mini Me" was easy and less stressful that getting a car from another dealership in some part of USA. Would return for to buy from this dealership again when the times come, but right now I am having a Great experience with my new baby. read more

I have to agree with Brutallyhonest. Fortunately for us we did live closer to the other mini dealership and were able to avoid these guys. I won't repeat what Brutallyhonest wrote but completely concur about maintenance. Safety is the most important and this place does not recognize this. They are just not ethical. read more

Honestly, I had a great experience with the service guy, Ryan, who checked me in. Very good guy, and was easy to deal with and understand when he explained what the service techs would be doing. Where I had an issue, however, is that the special "Mini wipers" the I ordered and had them installed were installed backwards. Also, when I brought the car in there was no warning lights on my dash, but after I left an "exterior light out" warning light was on. Ryan had mentioned that they thought they saw a light out, but I guess I expected them to fix that, or at least offer to, which I would have done since the cost would have been minimal. When I called to speak to the service manager about these issues she was pretty nonchalant about things, and didn't even respond at all about her trained service guys installing my wiper blades incorrectly, and then said that I didn't specifically ask them to fix the light, so they didn't. Wow, I definitely expected better at a Mini dealership, esp now that they're in the BMW family, and owners have a certain level of expectation of service. Pretty disappointing. read more

To whom it may concern, I am most dissatisfied with a trend of excessive fees when I visit New Country Mini in Hartford CT. The majority of my visits are for simple oil changes. More times than not, there are excessive diagnostic fees. At my last visit to have my filter changed, I inadvertently heard an employee tell the customer prior to me that he had a "mouse that chewed away wires." Imagine my surprise when one hour later the service coordinator told me that my problem was also that I had a mouse living in my fan compartment. He could remove the mouse and clean the fan for a total of $416.86 including the $150 diagnostic fee to find the dead mouse. An incentive to write larger labor quotes seems to be the norm with New Country Mini. read more

I have had a Mini Cooper since 2013 and have loved every second of it! Very low maintenance and extremely dependable. I am not a spring chicken so I cannot count the number of cars that I have had in my lifetime, but I do know this is the best one (and most fun) that I have ever had. I recently had a tree limb fall on my car, we were new to the area and I followed the direction of my insurance company for the repair. Big mistake. During the repair, a screw pierced my electrical system and several odd things happened. I thought it was all coincidental and took it to New Country Mini. They knew the exact problem within the hour and from that point on advocated for me to my insurance company and the body shop my car had been in. They had me in a rental car and I was out the door in 2 hours. The process was long (3 weeks) and tedious with a lot of finger pointing but the guys at New Country Mini were patient and steadfast. Chris and Michael are my hero's! Car is perfect again! Thank you and your service employees from the bottom of my heart! read more

Awful repair service. Did not honor the extended warranty I purchased for over 2K. Misleading information at the diagnostic stage (160$) and not even nice to talk to. I paid over 500$ for service that should have been covered but it was easier for them to get it from me than to bill the warranty. And I had to play because I needed the car! Would not consider buying there because they made it very uncomfortable. Even when the car was ready, they made me sit another 20 minutes while Tiffany ooked at it out her window, She wasn't helping anyone else, wasn't on the phone. Just exercising her attitude and it was horrible. Next time I will try Fairfield, yes it's farther but I hope they are nicer to deal with. Stay away read more

Great sales experience with Joseph Sajda for my new 2013 Mini Hardtop. Excellent service, friendly and accommodating, no hard sell attitude. The best dealer experience we had across about 8 dealers/ 3 different car makes. Highly recommend Joe and I may just have to stick with the MINI so I can purchase my next car from him too! read more

By far, the WORST customer service I ever experienced. Chris Barbersek, a "Service Advisor" seriously needs to revisit hospitality courses or find a new job. After more than 2 hours of waiting (with an appointment) to get a recall repair done and 2 quarts of oil replenished, I was chewed out by Chris for asking about when things were going to be wrapped up. Chris, dumbfounded by this question, demanded, "What is this?!?" to which I could only respond, "poor customer service" . He snidely snapped back that he'd be done in 5 minutes (the first timing estimate I received since arriving more than 2 hours earlier) and that my car was being "washed". Ten minutes after this exchange, I saw my car being parked out front. Chris obsequiously waited an additional 10 minutes to tell me that it was "ready" --- and, no surprise here: it was not washed. The brazenness and self-righteousness of their unprofessionalism was absolutely deplorable and unprecedented in my experience. I will definitely be heading elsewhere next time my car requires dealership service. read more

Matt Cerro was fantabulous to work with no hard sell and work hard too get me into my countryman. will pass around the new country mini easy too work with and matt was the bomb thanks read more

My husband and I stopped by to sit in a s conv he wanted the size and fit we wanted to buy one but unfortunately the salesperson never took our name and phone number but did give us his card we then went home and emailed him our trade info never acknowledge out email or even tried to contact us it's been four days really we couldn't even buy one and we wanted to really? read more