I got a flat tire at night while driving across several states. This dealership was only 10 minutes…read moreaway. I was able to have a tow truck drop my car off in the parking lot but with a lot of difficulty. This dealership blocked the majority of their entrances/exits with cars. I understand this may be to prevent vehicles from being stolen, but this is a dealership with after hour drop offs and a key drop box. How do they expect that to work if they physically block cars from entering? I was charged about $450 dollars to replace the one tire and fix the alignment. This was after a "20% discount" (they took off $25). When I picked up my car, I had to wait quite a while just to ask someone what happened to the tire. I got a rushed generic response and was brushed aside. Every other Acura dealership I've gone to offers free washes. When I found my car outside, it was dirtier than when I had dropped it off. It's a small thing, but if I'm paying for a luxury vehicle and spend hundreds of dollars at this dealership for a flat tire, I expect to not drive away with my car covered in bird shit.

Jim, the salesperson I spoke with today, told me I should finish my car shopping research and then…read morecome to Acura of Berlin to make my final decison/purchase. I should have researched dealerships, because I'm reading a lot of reviews that match my experience today. Instead of treating me like the potential buyer I was, and trying to show a reasonable level of customer service, he immediately indicated that he wasn't going to spend "3 hours" with me if I wasn't ready to buy. That they "need to keep the miles low" on the car I was interested in (i.e.-you're not getting a test drive). He referenced the $50k+ price multiple times, suggesting I hadn't even looked at the MSRP or considered what I can afford. He walked away "for a few minutes" while I looked around the car. I stood there waiting for him to return. He was super busy chatting with his colleague, walking through the showroom to step outside and check the weather, then staring at his computer in his office. After 10-15 minutes, I left. No card, no attempt to get contact information. I guess I should have lied when I set expectations early that I wasn't buying that day. I was also courteous enough to show up in the middle of a weekday afternoon (the place was empty), but Jim didn't want to put forth any effort that might not pan out, at the risk (now, a certainty) that he doesn't get a sale. I would have returned and sought another salesperson, but reviews indicates he's not the only problem there. There are plenty of other Acura dealers. Research them and I think you'll end up going elsewhere.

This review is long overdue. I have had 3 Subaru's, one was purchased here and they all were…read moreserviced here. Lisa G is my go to service writer whom I trust explicitly. Their waiting room is stocked with waters, snacks and hot coffee and tea, all FREE while you wait for your car. I recently was approached by their new in house Allstate Insurance professionals. After hearing the ease of enrolling AND bundling my homeowners, it was a big fat YES! Especially since they got me lower prices! When it was time to update my car, I went to Schaller Mitsubishi and bought a beautiful Eclipse Cross! My car payments are lower than my previous car and the financing was zero percent! The warranty for my Eclipse is 10 year/100,000 miles! The sales people are extremely knowledgeable and are prepared, ready for accommodating you. There are 3 divisions of the Schaller Auto Group, whichever one you choose, you will be treated like the most important person in the room!

Complete lack of communication and zero service! Avoid the service department at Schaller Subaru if…read moreyou expect basic communication. I sent an email inquiring about a seat repair and warranty coverage, and after texting back and forth 3 to 4 times, they completely stopped responding.I called the service department directly to get an answer, only to get shuffled around from person to person. I explicitly asked them to check for the correct part and call me back with an update. Once again, absolutely no call back.This service department gives zero actual service. They clearly do not value their customers' time or follow up.

Updated review: Their service department is stellar, I've had issues elsewhere and these guys…read morecorrected it in a timely manner!! The technician Lucas hopped in my truck with me and went around for a ride to listen to the noises. They corrected it, brand new parts under warranty. I will have to say the rest of this review is true, their sales dept continues to not be helpful. Even when I came in because the info screen went totally black, the sales guy didn't seem to care and only asked why I bought the truck at another dealer? I know he's not in the service dept, but he didn't even listen to my concerns, only asked if I would come back to buy another new vehicle. This was the Sales Manager too from what he said. Original review: Not knowledgeable at all with trucks. I wasted over two hours there with a sales rep, and I knew way more about the stats of the F150's than he did. I am being honest here, and it may be brutal, however he didn't know simple words such as axle ratio. He was showing me the grid of axle choices and said I should go home and study it. I do use this dealership for my emissions, and have had no problems, they are quick and polite - however I would never buy a new truck from them. I can't speak for other sales reps - only from what I went through. I am happy we went with a different CT Ford dealer, they were extremely knowledgeable about the F150 lineup. Months later I am still getting flyers in the mail, when I was told the offers in my mailbox would stop. Can't stand this company!

They treat customers like they're an inconvenience and treat them like they're doing them a favor…read more Consistently rude. Poor communication. Cash incentives for good reviews. Overall really shady stuff.

I just purchased my next new ride from Peter, a Volvo XC90. My husband (a mechanic by trade) and I…read morehave bought/owned Volvos for decades, and this was the best buying experience we've ever had, hands down. Peter was straightforwar, knowledgeabl, friendly and fair in his dealings with us. Additionally, he neither ignored nor talked down to me, which matters to me as a woman when dealing with sales people. We would definitely reach out to Peter again, for future car buying needs.

Hands down the best experience I've ever had with a used car dealer. Peter is the best, fairest,…read moreand most honest salesman I've met. He will do whatever he can to get you behind the wheel of a quality used vehicle. Prices are very fair and their "conveyance fee" is insanely low. Ask for Peter when you go, he'll take great care of you.

Do not work with them! They sold me a lemon car. Within 17 days the engine blew, gave me the run…read morearounds on fixing it , they had it for a over a month, promised me reimbursement for rentals through my warranty, then used previous owners warranty to fix it so now I can get any reimbursement! They promise to give me a call back with both Anthony the CEO & Janet their "service operator" but conveniently they are never there or available! I paid my first car note, insurance & rentals all while they had the car & did nothing to accommodate! Just lies & run arounds!!

orible servicio hacen esperar por casi dos semanas y nunca te llaman para nada ni para decirte…read morecuánto vas a pagar mensual son una basura de dealer

Our neighbor recommended Ron's to us, and I too recommend Ron's to you! I got my car back from…read moreRon's in a timely manner, busy as the place was. We were left with no mysteries or mystery costs, and I know we will definitely call him again. Speaking of calling him, it's nice that Ron himself answered the phone and personally called us back each time we spoke.

Ron's auto on Farmington Ave, Berlin,Ct. is tops. Ron and his staff are hard workers who are…read morehonest and caring about their customers. Always want you to have a smile on your face when you leave, knowing whatever repairs they did to your vehicle, it's top notch. I recommend them without hesitation and always tell my friends to try them once, and they will never go back to their old repair shop Ron Kokofsky

Boy oh boy... I seem to have a way of getting myself into some interesting messes!…read more I bought a car this fall and I got into a fender bender where I tapped another car. No big deal... right? Wrong. I then attempted to fix the car myself and made things so so much worse. I took off the bumper, the headlights, the wire assembly, and other components before realizing just how far I was in over my head! Ended up needing to go through insurance & after almost 3 months of my car sitting over there with Bryon's Auto Body, I couldn't be happier to have it back. They were extremely professional and easy to work with. I was quite embarrassed by the situation that had transpired & they were a pleasure. I would recommend them to anybody who needs auto work and who wants to work with an above-board, communicative, and expedient repair shop. Note that my car hanging out over there was of no way their fault! I had some explaining to do when it came to insurance but anyway... all's well that ends well and I think I may be telling this story for the rest of my life!

I found this place by accident as my favorite garage wouldn't do bodywork so they recomended…read moreBryon's and that was my lucky day. I went to 2 dealerships (including one I bought Audi from) and was told to come and leave my car for month or 2 as parts are really hard to find as many people fixing cars vs.buying in Covid time. First appoitment was in a month. Bryon's got parts a little over a week and in another week my car was wonderfully fixed. Gino and Karen, you are the greatest people and I had a best service. Karen arrenged rental from Enterprice and was VERY proactive with my insurance .Everything was completed in record time and repair was great. Thank you,guys from the bottom of my hart! Marina R.

Saw a Honda CRV- EX advertised, called and drove to Berlin, Ct. Did the deal, excellent service,…read morerecommend this group for sales and service without any question. Have lots of Hondas for sale. Give them a ring (860-828-1276) and ask for Tamal.

Took forever!! Wrong parts!! Price was higher then quoted!! Owner was rude and was unwilling to…read moreexplain problems

This review is for their Sales Department. My wife and I visited Schaller Honda without an…read moreappointment for a test drive. From the get-go, we were treated in a friendly and professional manner. Our sales consultant is Rob Hensel who was very knowledgeable and accommodating, especially as we were considering both new and used models. We greatly appreciate his straightforward/upfront yet no pressure approach, which made the experience way more pleasant compared to what I have experienced from car dealers in the past. We highly recommend Schaller if you're looking for Honda vehicles. Our positive experience here was such that, even though our purchase plans changed, we felt compelled to write a review nonetheless. Look for Rob Hensel, specifically, and you won't regret it :)

Went to see about buying a new CR-V Honda, 6PM... indifferent lobby staff, one guy behind a counter…read morewith his feet up, playing with his cellphone. Walked around the lot... Lots of "Urban Grey" and all Hybrid. No variety... I moved on. Goodbye. One star for free parking as I strolled around the lot.

Great place - Reasonable, Honest, excellent home town…read moresmaller car repair shop I asked the mechanic about my car problem, I got a few ways he can repair it... I'm happy Rich's retains that 'garage charm' after Rich left. I hope he's enjoying a nice retirement life, he deserves it!

Best independent shop I've come across. I was in the area looking at a used car from a local…read moredealership, and called this place to see if they could look over the car for me. They gave me a next-day appointment, went through the car thoroughly, including putting it up on a lift, pointed out various things of interest, and gave me an honest assessment of the vehicle. You can tell he has a clean, organized repair shop, is knowledgeable, and is someone you can be confident in for any repair you may need. Cannot recommend Rich's Citgo enough!