I rarely do reviews, but when you have an experience like this, you want everyone to know. Walked out of my place, and couldn't get back in. I couldn't, maintenance couldn't, no one could. I had looked up a locksmith in the past when I needed one, and yelp steered me to these guys. I had a good experience then, so I called them again. Short version, Brian answered my call, was finishing up a job and was on his way. He arrived within the hour, was very professional and got me back into my place within 10 minutes. Turns out the lock cylinder broke. So, it's Friday night, he comes immediately and I was desperate and lets face it, he could've really taken me to the bank. I expected it to be hundreds of dollars and it was not even even close. You don't need a locksmith often, but when/if you do, keep their number handy. Simply the best! read more

Right on spot. I went to freakin Home Depot 4 times only to have the keys not work. These cats hooked it up right away, & are cheap and very friendly. Check em out. read more

Great experience! He was on time, gave me some really good tips to keep my locks don't jam up again and it was quick and easy to pay with a credit card. And a super nice person to work with! read more

I used this co to change all my locks 11.2011 when I moved into a new home. I was locked out of my garage last month and contacted Brian about the situation. He answered my call and had me set up an online appt but was able to fit me in a day earlier b/c he was in the neighborhood. Overall they do a great job and have good customer service. He came out basically free of charge to back up his previous work and I appreciate that. I would defiantly recommend his company! read more

Great experience. I have a 100 year old house and the front door lock started acting up. Another locksmith came, broke the lock, and said I'd need to spend $600 for a replacement lock plus $200 for labor. We called Keller Lock & Safe. They came down on a Saturday, replaced the lock, and charged $380 total. All while being friendly and helpful. Highly recommended! read more

It's nice to see people doing business the way it should be done. These guys showed up on time, re-keyed 5 locks and installed a new deadbolt for us. The gentleman that did the work was cool and friendly. The price was very reasonable and the whole experience, quite frankly, was pleasant. I love the fact I get to support a small business and feel good about recommending them. Thanks Keller Lock & Safe!! read more

Brian and Paul were both really helpful at our home. I took pictures and sent them measurements, and they special ordered parts for our super old doors. After a few hours of work one evening, we later had a related problem, which they fixed for a very reasonable fee some days later. It took some scheduling to get them out here, and some special parts, but I will certainly call them in the future when we have any lock problems. Thank you guys! read more

Very fast and professional service, I paid half what other locksmiths were quoting. Paul and Brian did an outstanding job on our Condo Building. Highly recommend. read more

Keller Lock and Safe is amazing! How can it get better than firemen to come out and change your locks? They are a wealth of knowlage about locks, doors and your smoke alarm.;) Their prices are totally fair and he even gave me money off the service charge the second time they were here. I will refer them to anyone who needs a locksmith. read more

These guys are pros. They also are honest and professional. I had them examine my new house for security problems and they could have sold me a ton of stuff I arguably didn't need. Instead they advised me of all of my options and ultimately recommended what was most effective, practical and affordable. I would hire them again for sure. read more

These guys were great! I was really shocked when I saw they had some bad reviews. He came today to fix a broken lock and door handle for us. I made the appointment online earlier in the week and he called this morning to let me know he was here early! He was incredibly friendly, courteous and only charged me for a service call. I was even able to pay with a credit card. I will definitely call Keller again for any future needs. I was really impressed with the great service. read more

Unfortunately, I did not have such a positive experience with Keller Lock. I talked to Brian and on the first phone call he seemed great. Said he couldn't come out that day to give me an estimate, but I could email him pictures of the locks I needed replaced and measure the width of the doors, and he would send me the estimate. The next day I sent him the information as he suggested. Several days went by and I never heard back from him. So I contaced him. He said he was working on it. Once he emailed me back and said he would send the estimate that night. I never received it. Once he said "You didn't get that? I'll resend it to you." I had added him as a contact so his email would not be filtered out as spam. So obviously he had not sent it. Numerous phone calls and emails later I finally gave up. 3 weeks is more than sufficient time to provide an estimate. If he was too busy, he could have just told me that. I was very frustrated and it became obvious that he did not want the work. Not very good customer service. I have since found someone else. I'm only giving him two stars because he was so nice in the beginning, otherwise it would be one star. read more

Worked out great. The locksmith called to say he would be an hour late, but everything else was great. He changed all the locks quickly, answered my questions patiently, and even fixed two of the strikers on our doors to make sure we felt good about our locks. Couldn't ask for more. read more

Brian was AWESOME. He showed up on time and was extremely pleasant. He was knowledgeable and his prices were reasonable. I would recommend them in a heartbeat! (Btw, he may be having problems with his voicemail. I had called to re-scedule a previous appointment and left a message on his voicemail. He didn't get the message but had no problem re-scheduling) read more

Great experience. Changed 8 locks and replaced 2 of them. Came out on time and was very efficient. Will use again in future and recommend to others. read more

Terrible service. Bought 3 locks in 2011 for $600. They said best locks money could buy and a 10yr warranty. After a year or so the locks started to stick/not turn. Keller came out and said it was due to winter ice. So come summer, same thing. Now they say because the door is not level. Apparently all 3 doors were not level because all three locks work just as poorly. I'm a realtor and landlord, so I had my maintenance guys check and my doors are level. After trying to contact them again and again, they refuse to take or return my call. So much for that 10yr warranty. Have had nothing but a bad experience with them. I would not recommend them at all. read more

This place is getting lots of great reviews and I really wanted to try them but they never answer their phone or return calls. I'm moving on

I would have loved to have tried these guys but they didn't return a phone call to my 2 attempts nor my email. I was looking to have 2 Medeco locks installed which I know would have been a $600+ job but apparently that job isn't big enough. read more

I was very disappointed after reading all these great reviews and choosing Keller come to my home. While they were prompt and very polite, their final price was WAY OVER what they quoted over the phone. The reason? Instead of rekeying locks like I had requested, they took it upon themselves to REPLACE some of the locks, each costing 8x the price of a rekey. They never mentioned this cost differential (had I known, I would have declined the service) and I only found this out when they asked for payment. If you feel like getting sucker punched anytime soon- call these guys!!! read more

These guys are great. I first had Emergency Locksmith at (866) 992-4545 come out because I was locked out without a key. They charged me over $300, and by the way they don't tell you that they only accept cash. The guy that came out was so sketchy and unprofessional that it made me feel uncomfortable. So I called Keller to come out and re-key my locks. They came out and re-keyed in about 15-20 minutes. THey were professional and educated me in case I lock myself out again and how to avoid high locksmith fees. They told me it would cost $100-150 and it turned out it was only $85. The owners actually service their calls and as a result you get great professional service... I really can't say enough great things about these guys. read more

I had the most incredible service today. I was able to get all my locks changed within an hour of calling. Keller Lock & Safe was exceptionally prompt, efficient, and professional. Couldn't be happier and would recommend to all my friends and family! read more

my company refuses to use anyone but Keller to take care of our lock and key needs- simple as that. we've been through our share of locksmiths and Keller consistently demonstrates that there is simply no reason for other locksmiths to operate within Chicago city limits. read more

Great experience with these guys. They couldn't make it to our original appointment because of an emergency appointment with another client, but they called 2.5 hours in advance to notify me. We rescheduled, and our guy showed up right on time. He rekeyed our locks quickly and even fixed one of our locks so the deadbolt was easier to operate. Very pleased, and the price was reasonable. read more

LOVE these guys. I called on Saturday late at night -they were able to come out as early as Tuesday to fix a broken lock and add a chain on our back door. Brian was absolutely lovely on the phone and accommodating when I had to reschedule to Wednesday. Paul came to handle the lock and fixed rather than expensively replaced our lock. The whole job costs around $100 - TOTAL. I was waiting for a huge bill. AWESOME and friendly service. I'll use them again! read more

Simply the best locksmiths in Chicago. They provided an estimate over the phone and showed up early and were very polite and professional. Changed all the locks, made a few improvements and threw in a few extra keys at no additional charge. If you want great service, fair prices and people you can trust - you should call Keller. read more

Same issue as several reviews below. On my second job with them, I set up an appointment a few days out for them to re-key a condo. Once the time came, nobody showed up. I called both phone numbers, left multiple messages, and still have heard nothing back. Very strange. read more

We had a slight mix up on times and had to re-schedule - otherwise, things were great. These guys are busy because they are good, fast, smart and reasonable. I got a couple locks changed out on a new condo (which I recommend everyone do, even on new construction) and they were very fast and nice. Def the kind of guys you want doing your locks....I hope one day I can use them for some bad-ass safe ! read more

Great guys! Was locked out without a key. They were on time and was in and out in less than 15 minutes. He even tried to fix the lock so that I don't ever need a key again. Price ended up less than quoted --- awesome! Thanks so much!!! read more

THEY ARE THE BEST and I am spreading the word and recommending them to everyone I know and those I don't. If you are in need of a locksmith they are definitely the guys you want on the job. They are extremely professional, trustworthy and experts at their craft. My mother was in need of a locksmith and I went right to Yelp for assistance. I was sold after reading the first review on Keller Lock & Safe. It didn't hurt that they received high marks all around. My mom was sooo pleased with their service. They were on time, the rate was unbelievably low, and they even took care of a neighbor right on the spot. If you are ever in need of a locksmith do yourself a favor, stick with these guys. They have integrity and actually take pride in their work. read more

Had to get my condo lock re-keyed and had great service at a reasonable price.

Have used them twice over the years to rekey locks. Unlike the other reviews they have always showed up on the same day we have called and have been quick and reasonable read more

I got quotes from several local locksmiths to come change our locks. Keller had the best prices. Brian was extremely friendly and professional. I would recommend to anyone. read more

I read the reviews and thought this company would be the way to go and I was right, Brian is the nicest guy! Instead of coming out and charging me a ton, he helped me fix it over the phone! read more

I had a great experience with Keller. I called for same day service because I had lost my keys and needed my locks rekeyed. I got a call back after 5 minutes and then 2 hours later Brian turned up and had my lock rekeyed in about 15 mins. Very responsive, very professional, highly recommended. read more

This is the 3rd time I've had Keller Lock & Safe change my locks and I just LOVE them!!! They are fast, very reasonable and they even take their shoes off when they come in the house! I'll never use anyone else. Easy online booking too! Thank you Paul!!! Outstanding service! read more

This is a belated review. I chose Keller Lock & Safe to re-key my condo locks based on the positive reviews on Yelp. Unfortunately, I didn't have such a positive experience. I spoke with Brian, and was able to schedule an appointment 2 weeks out. I was disappointed it would take so long to re-key 2 locks, but made an appointment anyway. The day of the appointment, I waited for someone to show, but nobody ever did. I was able to reach Brian a couple hours after the scheduled appointment time. He told me he was swamped with other jobs, and he wouldn't be able to get to my condo as scheduled. But, he told me he could come the following evening and would give me a discount for the inconvenience. Unfortunately, he never showed up the next day either and didn't respond to any of my voicemails ( I think I left either 2 or 3). So, I have no idea what the quality of the work is like, since I obviously wasn't able to get them to show up in the first place. read more

brian was great. got to my place within 2 hours of calling for service. did a great job on fixing and reinforcing my door which had been damaged after a break in. and all at a very reasonable price. highly recommend. read more