Showed up unannounced & they have taken care of my locks all the time fair priced & there in the neighborhood .

very nice. had a blank that two other lock places did not have. price was fair. they have parking in the rear. art c read more

I called and talked to Andy, told him that I was looking for a bolt lock and a new knob that uses the same key for a house from the 60s. He said that he would get back with me. Now he was up front and said the knob lock you have was best thing out in the 60s why don't you just stay with the bolt lock. I agreed. Andy came to my house and within 45 minutes he was done. Very nice guy cleaned up and for the price I got wanted. If you need new locks, this is the place to go. BG read more

Right keys first time - even those that are not available anywhere else. They use brass stock. Those are the best rather than the thin stock aluminum keys that Ace and Menards try to sell. read more

DO NOT USE THIS UNPROFESSIONAL COMPANY!!!! It has been a MONTH and after dozens of phone calls they still have not completed the work. They cancel at the last minute repeatedly and have ZERO respect for their customers time. I just bought my house on August 7th and the seller didn't give me all the keys to the house so we had random people walking up and opening mailboxes -- keys which were to all be surrendered to us at closing. I told Rite Lock about this and made very clear the URGENCY of changing the locks on the house for SAFETY reasons. They came and looked at the house and said they'd have a quote for me ready after the weekend. It was not ready then. I had to call repeatedly to get it. They kept telling me they'd have it to me by the end of the day. EVERY DAY. FOR A WEEK. It took them 2 WEEKS to finally come do the work after they stalled and stalled with excuse after excuse for why the quote wasn't getting to me when they said it would and why they had to reschedule appointments because they just "don't have enough time to get to me after all." It's like they think I have infinite time to just wait around for them to then forget they have an appointment with me so I can keep my home secure. They don't care. Then when they finally did, they only did half the job and said they'd be back by the end of the week to finish up the rest. After not receiving a call from them to let me know when they were planning on coming back out, I finally decided to call them and schedule a second date. Today was that day. And guess what: They just cancelled on me AGAIN, an hour AFTER the appointment time! And the work they did do is messed up and some of the locks don't even work. Turn the key and it gets stuck and the lock won't open. I will have to have much of this work redone. This whole time my house has been virtually unlocked for whoever has the keys that the seller didn't surrender to me. At this point this is on Rite Lock. They knew about the urgency and safety concern and it has taken them a MONTH and are still trying to make excuses for their unprofessional business practices. I told them at the beginning "if you don't have enough time I can go with another company but be honest with me." They said "no we have time we want your business we're sorry." Lies. STAY FAR AWAY FROM THIS COMPANY. They are liars and don't respect anyone's time. I tried to be understanding with them and even waited and waited and tried to be nice and good-natured, but this is the LAST STRAW. If they try to charge me for the "work" they did on my place I will go to court to fight it. They have refused to treat me like a paying customer every step of the way -- so I will NOT be paying them a single cent. Every little thing with this company is like pulling teeth. UNBELIEVABLY UNPROFESSIONAL. A SCAM. YOU HAVE BEEN WARNED. read more

We had a new door & frame installed, but it was very difficult to push the door to the point that it actually latched. We didn't want anything more to do with the carpenter who installed it and called Rite Lock. The serviceman charged $143 for 15 minutes of work. Within a couple of weeks, the door would not latch again. We called Rite Lock again. This time, he charged $122.50 for 10-15 minutes of work. We paid again, begrudgingly, but in retrospect, we should have refused. Clearly, they didn't do a proper job the first time. In any case, $265 is outrageous for the work involved. read more

Ever time I come here it is nothing but a great experience. They are quick and do a great job. I do not understand how most places you have to go back and get it re-filed but they always have it right the first time! Thanks guys! If you need keys made this is the place to go for sure, no matter the type of key! read more

I called desperate to get into my garage. locked out. told me they were busy and it would be a couple days! locksmiths don't get a couple days notice! read more

My lock was probably nearly 100 years old and it had begun to show its age. Obviously a new lock was likely not going to fit the space exactly. Andy from Rite Lock did a beautiful job installing a new lock while minimizing the effects. I could not have asked for a better installation. He was careful, meticulous, and even managed to watch out for three curious cats. If you need new locks, this is the place to go. read more

What could be better? You speak with Nick or Les to schedule and voila here they are. You arrange to have locks rekeyed and Kevin comes out looks over the situation, offers a fine solution , and completes. Rite Lock is a Skokie treasure:) read more

Okay so zero stars is not an option, otherwise that's what I'd give 'em! I'm very surprised to even have to write a really bad review of this place, since I've been there a few times over the years & previously gotten adequate service, but a few days ago, they blew any chance of me returning, because of really rude & downright nasty treatment from the owner, Les. Here's the sitch. I needed the battery replaced in my car FOB and also a valet key for my car. The key is an expensive order & I was referred to go there by Yuri, from Oasis Car Body & Sales in Skokie, where I had purchased my car a few months earlier (by the way, that's a great place--very nice and clean used cars at more than fair prices). Yuri had suggested that if I went to Rite Lock and told them he sent me, they'd likely give me a discount, perhaps 20 percent. So that's what I did. When I told the owner, Les; he looked me squarely in the eye and said in a very rude & dismissive tone, "He can say anything he wants!" Taken aback a little, & not quite understanding, I asked Les if he would honor that. He coldly said "No." When asked why not, his response..."He can say anything he wants, this is America; but I don't have to do it." I was certainly very surprised by this rude answer & the way it was delivered. Brought a chill over me, since it sounded so...yes, Trump-ish! Even if he wasn't going to give me the discount, he could have said so in a much nicer and more courteous manner. The degree of his rude dismissiveness was to the point that I left immediately & don't plan to return! I had always found that the local businesses tried to help each other out with referrals and such. When talking to a neighboring merchant (I frequent quite a few in that area), I told them about it & they said that Les was likely in a bad mood because all his employees had just quit because they were being grossly underpaid. Ha! That didn't surprise me at all, but why take it out on a good customer?! I don't know and won't say it was racially motivated (I'm African American), but it kinda felt like it. Bottom line, I'm done with them and suggest that you too find a locksmith that at least acts like they want & appreciate your business. read more

Rite Lock & Safe - Keys & Locksmiths Near Me - Skokie, Illinois

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I needed a copy of my keys and discovered the place near me has limited hours. Looked up other options and found Rite- and I'm glad I did. My old place would take a day to copy keys. Rite took 5 minutes! I was a bit flabbergasted when I asked what time I could pick them up and he said right now. The owner is very friendly and I felt very good about supporting his business. There is a large showroom of safes as well if that's what you need. A note: I parked in the back of the building and entered through the rear door. At first I thought I wasn't supposed to enter that way because you basically walk into the workshop portion of the space. But, rest assured, it's a true entrance. Just keep walking and you'll hit the counters. read more

Total cost for my key for my 75 Mercedes one dollar wait time 15 minutes total cost for key from Loeber Mercedes $39 wait time a week where would you go? read more

Rite Lock & Safe - It was an extra $3.50 for the leather fob. - Keys & Locksmiths Near Me - Skokie, Illinois

Unreliable and unresponsive My front door lock was broken and I called Rite Lock & Safe. They came at the promised time and took it apart. The tech decided that parts were necessary and that they would have to be ordered. In all fairness they did not charge me ...but promised me they would return with parts soon. Some SIX weeks have passed and I have called at LEAST five times. Every call is met with "Oh, I will look into that and I assure I will call you back today" and there is no follow up. I have even asked them to tell me if they cannot find parts and I will move on elsewhere. I can take a hint and I will find someone else more reliable but it is amazing to me that they have such disregard. They have repeatedly ignored me when it would have been so simple to just say they could not repair it or the parts were not available. For this reason I would not recommend them. read more

Excellent and prompt service provided by these locksmiths. They schedule appointments and arrive on time. In addition, they reveal their prices before they come to the job site. They had made an installation of a faulty lock done by another company whom I had problems in the past. I wished I called them in the past. Pricing reflects the labor cost of other locksmith companies but I saved alot of money from them. Other company made extra charges even though their locksmith was late for almost 3 hours. I recommend this company because they complete a job on time. read more

All staff wore masks and they had the door propped open so great air flow. I needed keys made and Larry was very careful cutting them. I also needed to hire someone out of town to replace door locks and he took the time to research and call me with his recommendation. Definitely use them. read more

Called to ask if they did laser key cutting, was told they did. Came in, got what I needed, paid what I was quoted, left happy. How business should be conducted. read more

Called this business at 9 am. They arrived by 11 as planned and replaced a broken door lock efficiently with friendly service. Would definitely call them again! read more

Rite lock and Safe is a wonderful local locksmith company that I have used for 35 years. Les and staff are knowledgeable and always helpful. They stock and carry only quality products be it locks or safes. I will drive any distance when I need help with locks and keys. They are the best in the business. read more

I called one day I asked about getting a Honda pilot key cut and the guy told me it probably had at a chip inside the key and needed to be programmed and it would probably be $65 but if there's no chip in the key it's only a $4.95 key cut. He said he would have to scan the key to find out for sure. I go in the next day the guy takes one look at the key and tells me there's no chip in it and it's $40 to cut they key. When I told him what the guy on the phone said he said I must've called the wrong place because no one here took that phone call and then he asked the owner "did you talk to this guy?" "no I didn't talk to him". I walked out and they didn't really care that they lost business for lying to a potential customer. read more

I have some really unusual key needs: 1) a folding electric scooter 2) heavy duty padlock 3) professional zero-turn mower 4) Bobcat Skid Loader 5) ATV None of these have keys that can be cut at a place like Home Depot, or even your typical local hardware store. Rite Lock has them all. They can even make keys when the manufacturer doesn't know which blank to use! I even have some friends from Wisconsin coming down to get their edge case keys made. read more

Went in to get a new deadbolt and have it keyed to match the other door lock. They explained how the keys I had were poorly cut which is true since I always had to insert the key just the right amount. They suggested to leave the deadbolt keyed as is and bring the other lock to have it deleted - which saved me money actually. I had several copies made and all were perfect. The staff was friendly, even installing a thick door kit for me in the dead bolt. Their selection of safes is amazing and they have a lot of antique locks and safes on display too. I won't be going to a hardware store anymore for for this sort of work! read more

I bought a used car top carrier that was locked and missing the key. The first locksmith I took it to would not even try to get it open due to the complexity of the lock. I then went to Rite Lock & Safe and he had it open and provided me with a key in 20 minutes! Without their help the carrier would have been worthless! Thanks! read more

The owner Very cheap and rude old man. He increase the price of laser cut three times in 10 minutes. read more

Nice independent locksmiths who are honest, friendly, competent and don't try to gouge you. I have been there with broken or stuck door locks several times and they always have saved the day for me. Park in the back, don't park in the lot to the West. Thanks guys! read more

When we moved into a new house in Skokie we, of course, wanted to change the locks. Several locksmiths we called didn't have anyone available to come out for several weeks. Rite Lock had someone out within a couple days. They replaced several locks, as well as a nice new front door handle set. They were pleasant, polite, and professional. While they're pricing probably isn't the lowest out there, I'm confident in the work and I know there's a local company I can call if we have any issues. I would definitely recommend them. read more

They succeeded where others failed. I had a Mopar locking gas cap that I needed to have coded to my ignition key. It was done while I waited, and for only $27. Another locksmith said he couldn't do it, and two CJD dealerships said no. read more

This is your old fashioned full service locksmith co. which is getting harder and harder to find. they do everything - from keys to lock-outs to safes - for reasonable prices. No dubious 800 numbers and extortion pricing. Stay safe and call Les. read more

Was locked out of my apartment. Steven came out and was quick about issue. Was able to get back into my apartment in 15-20 minutes. Quick, friendly, and the price was reasonable! Hopefully I don't get locked out again, but if I do I am definitely calling this place again. read more

Just bought a house. The locks were all terrible...tried to fix them but they were from the turn of the previous century. So, I went on Yelp. It came down to these guys and another place. I did some research and found that these guys were licensed, the other guys were not. So, is this important? Yes look up scams on the Internet and you'd agree. Plus they did great work and were more than reasonable. Go here. Great guys and totally fair.......GO HERE read more

Pricey but very professional. Opened my lock within 2 minutes with professional skill and instrument! (Last place i used almost broke my door and charged even more) read more

Friendly, fast, helpful, knowledgeable. I brought in a cylinder lock that needed repaired, and the guy took one look at it and said "Easy fix. Won't take long." And only charged me $18! I'm putting them in my phone address book in case of future emergencies. Highly recommended. read more

My Toyoda Avalon key was taking me about 10 minutes of fiddling to get it to turn and start the car. Avi said they can fix it. I brought the car to the shop in Skokie and between him and Master Les they had it done in an hour for $150. Couldn't be happier. Les has been there since 1970 and as you might imagine knows his stuff. Thanks again gentlemen. read more

Just bought a used boat w only one key for the cabin. I am so happy they have the keys. You saved me so much time and money.... Not to mention they are a great bunch of guys. Great service and product. read more

Les came out and basically performed a miracle on my storefront doors which everyone said could not have new locks installed. He made custom locks that work beautifully and saved me a ton on getting new doors. The best! read more

Matt G. and the staff are very pleasant to work with. They definitely are experts in their field. We recently had to use them for our condo assoc. door lock that was not working properly, they promptly sent a technician to fix the issue. Their prices are honest and fair, but more importantly, they are thorough and resolve the problem. We would definitely use and recommend them for all our condo assoc. lock/security needs. read more

The gentleman was able to restore a very old key fixture and get it working properly on our back porch door. I had figured the fixture may be too old , and the wood on the door where it fits has some damage issues anyway, so I was even anticipating having to replace these old French doors. Owner listened to me and looked at the pix I took and had me remove the fixture and bring it in on a subsequent visit. He cleaned and lubricated it very quickly and got it working great--also explained how to reattach it. Good experience--thanks to Rite Lock! read more

This morning at 11:30 I accidentally locked my keys in my car while running errands on Dempster. I had called another locksmith, since I did not have a spare. I ended up waiting around until 1:15 and still no locksmith was there. I was an hour late for work and very upset. I began walking farther down the street to get to work at least some time soon when I passed Rite Lock & Safe. All three gentlemen working there this morning (10/09) were friendly, helpful and informative. Kevin unlocked my car quickly and I finally got to work! I highly recommend this place for any jam. read more

Best place to get keys in Chicago! Guys that work their are super nice and friendly and they get the job done correctly without fail every time.they also have a really great selection of safes for all your needs. read more

They were extremely helpful, friendly, and quick! I was stranded in Evanston, IL after losing my keys in the snow, and being from New Mexico had a long drive ahead of me; it was not a problem because they had keys remade quickly and I was on my way within minutes. Thanks for the help, you guys were great! I will definitely visit your store again if I am ever in need of keys or safes, and am in the area. read more