Fast response and service. Milton was our technician. Cheerful, focused and efficient; patient when new part (provided by homeowner) failed. Would definitely recommend and use again. read more

Not a fan. We've worked with Kellam Mechanical several times over the course of two years and service seems to have gotten worse with every interaction. We've had workers come into our home who had no clue what they were doing, left parts laying around instead of plugged in where they were supposed to be, and behaving in ways that I'd just say we did not care for and were very surprised by. When we called we'd get no response after multiple attempts, emails would go unanswered, and on and on. The more interactions, the worse the treatment got. When we looked at the DPOR website that checks licensing for the State of Virginia, we quickly learned that the actual company had either been bought out or taken over or merged (however you want to say it), by some company. I don't know the reason(s) for what in my opinion is unsatisfactory customer service or if being acquired has anything to do with it; but....yeah.....in a world gone insane, I don't need the drama of no responses after multiple calls and emails and service I find unacceptable. read more

I have used Kellam several times for new HVAC units. They are professional and do cost a bit more. However, more recently I had a gas 50 gallon water heater go bad and needed a new one. I decided to go with the better quality of Bradford White water heater. Kellam quoted me $6000 for the replacement. I had another company, who is a long standing quality provider in Norfolk, do the SAME work with the Same water heater for LESS than $3000. I understand maybe a bit higher than the competition with quality work, but others also provide quality work at WAY cheaper prices. My faith in Kellam has been diminished by this experience.. read more

Unprofessional and overpriced. I was given a time, 9am, for my scheduled a/c maintenance.... no show. I rescheduled asking for the latest appointment and was given a 4pm-8pm time slot. Once again it didn't happen. Spoke with customer service and was told that the company switched their "scheduling time frame" policy a year ago and that they have had many complaints about it. Was then told that the I could schedule an 8am-10am appointment because that is the inly time slot they will schedule for. Was given a quote of 11,000 to clean air ducts and when I asked for an invoice I was only emailed the invoice for my scheduled maintenance. I have canceled my maintenance contract and would NEVER use this unorganized, overpriced company again. read more

Quality service techs. Have my unit checked twice a year. I am a preferred customer on their plan which has good value.

Recently had KELLAM check our units under our maintenance agreement. Tyrone Was our technician and he was great. Very professional, knew what was needed, and on time. The entire KELLAM team is excellent. Been with them for years. Highly recommend! read more

Their prices are so astronomical that I wouldn't even consider dealing with them. I wanted the anode change in my water heat. it should take about 45 minutes. They wanted over $900. The part costs $40 retail! read more

Didn't respond. I tried to book and they confirm the appointment then they canceled the day of the appointment

I requested emergency plumbing service because of a broken water pipe in the walls of my laundry room. A technician arrived within an hour, quickly located and repaired the breaks. He also cleaned up any mess that he made and was respectful of my property. Although it was expensive, it was well worth it since it was an emergency. And I was the technician's last call on a hot Friday afternoon. He got me back up and running with my laundry before the weekend. Fantastic job!! read more

Definitely recommend getting multiple estimates prior to their consistently 20 to 30% higher than the local service providers. They have been around for a while and they are larger so I want bigger jobs. Their follow up service and warranty service is a little better. They are using some type of screw screwed up new scheduling service, which does not take into consideration the customers Scheduling needs or provide necessary communication prior to during or after the service it's a real struggle to make sure that technicians can make it out when it's convenient for you because of this read more

Booking the service was easy. A technician was available within a very reasonable time. The technician was highly professional. He explained what needed to be done to remedy the problem. Unfortunately, the cost was extremely high compared with the charge I incurred for the same service two years ago. (2x the cost). I felt that I really had no choice. I found out later that Kellam was bought out by another company and the rates have skyrocketed. I am a member of their preventive maintenance program. I would hate to see the charges if I wasn't. read more

I reached out to Kellam Mechanical to ask if they service Kohler generators. After checking, they confirmed that they did and scheduled a technician to come out. Unfortunately, on the day of service, I received a voicemail from the technician saying they actually don't service Kohler generators. This was frustrating, especially after spending about 30-45 minutes setting up the appointment. That said, their customer service was excellent...they apologized multiple times and issued a refund when I called back to explain the situation. I appreciate the professionalism and how they handled the mistake. My suggestion: it would be really helpful if Kellam clearly listed the generator brands they service on their website or confirmed more thoroughly during scheduling. That way, miscommunications like this can be avoided in the future. read more

My wife and I were loyal, satisfied, and happy Kellam Mechanical customers going back to 2019 when they upgraded our existing HVAC system and replaced our water heater. At that time, we purchased and maintained a Kellam Mechanical maintenance agreement for our HVAC system that included periodic inspections of our heating and cooling systems. And we had Kellam perform service work on our plumbing system up through 2024. However, we had some unfortunate experiences with Kellam Mechanical this year (2025) in three categories. All of which came as a total surprise and frustrating disappointment. Kellam Mechanical has gone from a warm and friendly, small office staff, family-owned business, customer-comes-first, with reasonable pricing, to a cold, formal, all-business, large office staff, customer-take-it-or leave-it, overly expensive experience. However, my wife and did not experience any change regarding the Kellam Mechanical technicians. Each of these persons was courteous, knowledgeable, and very professional. I hope the following information might be helpful to others moving forward, which is similar to other recent reviews regarding Kellum Mechanical. A. (June 2025) Plumbing - replace a front hose spigot. In 2023 received a quote for this work in an amount of around $320. I was not able to proceed with this work until June of this year (2025). Just prior to the plumber proceeding to do the work he showed me an updated quote in an amount around $708 (2.2 x the original quoted amount), I was floored! The plumber told me back in August of 2024, Kellam was sold to another company. I called the Kellam office and spoke to the GM where I complained about this exorbitant pricing. I was given a customer discount, reducing the price to around $607 (1.9 x the original quoted amount). Although this price was still very high, I elected to bite the bullet and proceed with the work since my laundry room was already taken apart. B. (July 2025) HVAC - cooling inspection. We had a cooling inspection as part of our maintenance agreement scheduled for June 11, 2025. On the day of the inspection, I received a call from a Kellam Mechanical dispatcher saying they had to reschedule this appointment. And it had to be pushed back three (3) weeks to July 2, 2025. This was a huge inconvenience as my wife and I had to reschedule our family vacation to accommodate this new date! Then, I received a text the morning of July 1, 2025, telling me Kellam could not make that date and I would have to reschedule once again. I called the Kellam office, but was told all customer service representatives were busy and someone would have to call me back. I received a call back in the afternoon from a dispatcher, and I told him my wife and I had to reschedule a family vacation for the July 1, 2025 date. And we have a loyal Kellam Customer for the past 4 and 1/2 years and never had an issue like this! The dispatcher told me Kellam has over 100 service calls, and he was not sure Kellam could even come back for a cooling inspection, due to 100 service calls and a lack of available technicians. I responded that if this was the case, my wife and I had no other option but to cancel my maintenance agreement and request a refund for this service. The dispatcher agreed to this refund. I called the Kellam Mechanical office back the following day on July 2, asking to speak with the previous maintenance coordinator. The receptionist explained that person no longer worked at Kellam Mechanical. When I inquired about the status of the maintenance agreement refund, the receptionist told me there would be no refund and that we had to reschedule the cooling inspection yet again. I tried to tell her this was not the agreement yesterday. I was told a refund would be issued to me and my wife for having to cancel our maintenance membership. The receptionist argued with me about this issue and would not listen to what I was trying to explain. C. (July 2025) HVAC - Maintenance Membership. The receptionist finally transferred me over to someone in Kellam Member Services, who told me my wife and I were not entitled to any refund. She said the only options would be to cancel this membership and forfeit our remaining HVAC heating inspection. Or, reschedule the inspection. I elected to reschedule the inspection yet again for July 15, 2025 and was told "...although appointments are scheduled, there is no guarantee that a Kellam technician will actually make an appointment..." After some follow-up email correspondence with the Kellam Member Services representative, I received a response with a revised option, "...to cancel the upcoming appointment and prefer a partial refund ($126), due to the recent rescheduling inconveniences." I elected to take the partial refund, and Kellam Mechanical canceled our HVAC maintenance membership. I received the refund check the following month. read more

My air conditioning went out last night so I called first thing this morning. After a ridiculous effort to upsell me to agree to buy their service plan, when I said no she finally said OK we'll be there today between 10 and 12. Around 11 Ish I got a text message saying they weren't going to be able to make it after all. Would've been nice to know that when I originally called so I could keep trying to get someone to come out first thing in the morning. Very unprofessional. read more

KELLAM HOME SERVICES I enrolled with Kellam's monthly contract for periodic inspections of plumbing, electrical, and HVAC. Today's appointment was made weeks ago, and I was told to be home from 8-5. Fine. I cancelled work and adjusted other scheduled appointments to be home. Guess what? Just got a text a few minutes ago cancelling today's appointment. I called to express my frustration and was hung up on by the phone attendant. She screamed: "Go yell at someone else," and slammed the phone on me. Fine. No more future appointments for Kellam to break, because I just cancelled my contract. I've never experienced such rude and unprofessional treatment. Avoid Kellam; find someone who respects you, honors your time, keeps their appointments, and exhibits human courtesy. read more

1 star for putting huge business advertising stickers on the OUTSIDE of both of our electrical boxes without asking permission. Very rude. I have had many electricians put stickers on the box but (1) they always ask and (2) they put them on inside. read more

Austin was prompt, professional, and knowledgeable. I am very happy with the service he and his company provided.

I signed up for the yearly maintenance service, the technician finally showed after 2 cancelled appointments, after taking my systems apart, the tech stated that the systems looked good but recommended a new capacitor, i authorized the job, 2 days later my compressor just happened to sieze up after their repair, they were quick to point out that it couldnt have been their work. I ordered a new system and it was installed, 4 months later the new unit completely froze over and my electric bill was almost a thousand dollars. Thinking that a reputable company would come out and fix their system expecially since i am a priority customer with a service agreement, i made an appointment online for monday morning, monday afternoon i asked for an update and was told the tech would contact me, an hour later the appointment was moved to tuesday without any input. this company obviously is just a front to sell new systems and has no intentions of servicing their installed products read more

***UPDATE*** YOU'VE BEEN WARNED! ONE STAR. Never thought I'd say this about Kellam but they're a terrible company now. NOT EVEN CLOSE TO WHAT THEY USED TO BE. They must have sold out and lost their minds because now they are a big corporation and have zero customer service ... and they overcharge and underdeliver. Don't even think about buying their HVAC servicing plan... they won't do any of the work that it says (like cleaning the coils) but they'll sure turn around and give you a $2800 estimate for stuff to do. Funny how they've maintained it and it's been fine but now all of a sudden it needs a ton of stuff for a 6 yr old unit that's been properly maintained twice a year since brand new. I want a refund of my maintenance plan because you FAILED TO DO THE MAINTENANCE that was included in the damn plan! Please do yourself a favor and steer clear of Kellam. They used to be amazing.... NOT anymore!! read more

The technician was timely and did a good job. The work is extremely expensive not recommended for those on a budget. But necessary for those that are not local to the work. read more

Fast, expert service. Ryan did a great job handling the issue. Showed up quickly and had the job done in no time.

We lost power 3 days ago, when Dominion had power restored our power was not full power, things were flickering. Dominion came out and said it was an electrical issue..the outside box needed to be replaced. The tech arrived very nice explained what needed to be done. We have been 2 days with no heat power or water by this time..he did not have a part he needed he would return on Tuesday. Meanwhile we needed to pay a deposit, all fair..except that day they took out the deposit twice from our checking account. The next day he returns but another part arose he didnt have and had ro leave, that's fine. No response from our phone calls to resolve the billing issue so we called again and rhe General Manager said he would take several days ro refund the mistake...not happy... but the tech a very nice young man completed the job and power was turned on..our boiler did not..we had been sold a whole house policy so the tech said we will get someone out here..no one was available to work on a boiler that night but we would be receiving a text for an appt on the next day. HOURS PASS.. @ 9:30PM we called the appt desk and were told no appt is scheduled... upon further conversation oh by the way we do not work on oil burner. So day 3 STILL NO HEAT and no one was coming we have been charged twice sold a whole house contract (non refundable) and its oh well.... DO NOT use Kellam Mechanical​ read more

When they were a locally owned company, Kellam Mechanical was very good. Now that they have been purchased by an out of state outfit, they are very very bad. This year they canceled five appointments for air conditioning annual service even though I booked earlier. During the period of time between the first and the last cancellation, my system experienced a problem that cost more than $4,000 in labor parts and Freon. Had they done the inspection when scheduled or even the first or second reschedule, this would have been avoided. Save yourself the trouble and pick a company that can deliver. read more

I found out that as a standard practice, Kellam Mechanical staff will hang up on you when you have a complaint. Kellam Mechanical double billed me on a plumbing job which should have been an easy fix. I told the plumber, who said he called and had it fixed. He also told me not to call so that it would not affect my credit card, or words to that affect. It was not fixed so I called the next week. Someone hung up on me and I did not appreciate that. I finally talked to a manager who said they fixed the double billing including the "membership" that apparently was also double billed. I did not request or authorize any "membership" and told him that. Apparently the plumber was feeling generous with my credit card. There was not even a line item for that "membership." It was hidden in the repair to the best of my knowledge. I got refunded for the membership that I did not ask for and at that point I asked that my credit card information be removed from their billing system. Sad that it escalated to that point but in the process of calling back and confirming that the cards had been removed, Kellam Mechanical staff hung up on me two more times. Furthermore, Kellam Mechanical claimed that I signed and paid for a "membership" at the initial appointment. Again, I was not told of, nor did I approve of any "membership" with Kellam Mechanical. And of all the times they hung up on me, why didn't they mention that when I called? If they had asked me at the initial appointment I would have said "no." They can paint it however they want but that was an unapproved addition. Regarding another review, I find it odd that the president (owner) spends time countering the customer on situations where this would not happen if that owner spent more time training staff not to be so rude and unethical. It simply shows that this behavior will continue to happen to customers. Staff will continue to hang up on customers if there is an issue, and some may be signed up for a "membership" that they do not know about. It doesn't matter how they snuck that charge on me but the bottom line is I found out about that "membership" when it got double charged with the maintenance charge. If what the owner is claiming is true, that would mean that I got double charged on the initial appointment and then got double charged on the day that they replaced the pipes. I don't think that is true, I believe I got double charged on both items on the same day. Again, I only found out about the charge because of an error on Kellam Mechanical's part. On a sidebar, if you are dealing with a sketchy company and will no longer use them, have your information removed in case their website gets compromised. Other than that I am very disappointed with that company because I used to be a long time customer with their HVAC department. Hanging up on customers who are having issues with their services tells a lot about any company. Additionally, reading the replies by "Owner" (of Kellam Mechanical) to some of the negative reviews tells a story about how Kellam Mechanical operates. Be warned that I have seen posted on a few reviews that Kellam Mechanical has changed ownership. At this point, as a former customer, I would recommend staying away from that company. I tried to send an email to the president of Kellam Mechanical but it did not go through. I now believe it is because of the ownership change since I got an auto reply from the server saying that the email may not exist. read more

Both my husband and I did research on AC and Heating Companies in our area. After looking at all of them. We had a couple that we liked and then spoke to each. I have to say KELLAM for the win. Customer service is 5 star. From the initial contact to the service call. They ask a lot of questions prior to them getting to your house. Making it a very time efficient visit. They really make you feel like you are top on the list. 2010 we had them replace our condenser and blower in our attic. They are very professional and we both thought they really upgraded everything involved. They did an A+ job. Recently this year 2022 we had them come out and do a check up because we felt that our house was a bit warm due to 100F outside. They came out on a day and time that is convenient for us and as always 5 star customer service. It was a rainy day and as he came in the house to check the inside he put his booties on to keep our house clean. He spent time really looking at everything. I felt like he really spent time and tested everything. They are also coming back just to make sure that the item that they fixed is working properly. This is a courtesy call. They care about the work that they do. So for 12 years we have been very happy with our service. We had called another company and they said they could not come out for 2 weeks. With 100 degree weather we did not think that was a good first contact. I will not mention the other businesses. Only want to say KELLAM is courteous efficient and great quality. We will not be changing. And if you find you like one particular technician you can request them every time read more

Kitchen faucet needed to be replaced. I bought the faucet and Kellum Mechanical replaced it for me with no issues. The gentleman that did the faucet was courteous and easy to talk to. read more

MORGAN, a technician with 20+ years of experience is excellent. My parents have a hot water/oil boiler for heat. He is one of the few in this area that can service this equipment. Morgan is thorough, knowledgeable, and excellent at his trade. He has knowledge that others simply do not. As a matter of fact, he has been requested after another technician has come out to fix what wasn't fixed. We have utilized Kellam Mechanical for years. Morgan has been consistently excellent. Our experience since the sell of the company with the call center and prompt response is not a 5 star rating. It is my hope that the new organization will measure up to the Kellam Mechanical of the past. Our loyalty is mostly to MORGAN, the technician. We request him every time! read more

I have used kellam for over 10 years they were always responsive, on time and professional . So... I schedule a routine summer maintenance take 4 hours off work when they call and say they have too many emergency calls and not enough techs. I reschedule a couple weeks later and guess what? Yep they canceled again. This is what happens when big companies buy out small businesses. They don't care about taking care of the customer just how much they can rip us off. After reading numerous reviews here and on google doesn't look like they we will be around too long. it's a shame for the former owners to watch thier homegrown company go down the shitter. My advice do not use the new version of Kellam. They are horrible! read more

We were with this company for years and were signed up for their maintenance program with no issues until November of 2024. One of the newer technicians said we had a leak in our evaporator coil on one of our units. Even showed me a video of it. I had a bad feeling about this particular technician and how he behaved. Very un-Kellam. I'm glad I decided to cancel our maintenance contract. It is still cooling with no issues whatsoever. I'm glad I didn't fall for the pressure tactic. Very sad. They used to be such a great company. We will be looking for another AC company. read more

Called & set up appointment to check AC. 1st day called day before stating they were overbooked. Rescheduled. 2 weeks later. 2nd appointment text AM saying to many apps can't come. Twice. I guess they don't need my business or they pick & choose who they want to give service. Go some where else read more

this place used to be ok not sure what happened but simple basic stuff like communication and courtesy is lacking along with getting the work done! usually it's one or the other but this time Kellam took it all! Do better next time please and get rid of your call# options 1,2&3 since you all only answer #1!! read more

As a "Preferred Partner" I scheduled the free HVAC inspection/ evaluation after replacing a major component for the HVAC unit this past summer. After rearranging my schedule, the morning of service I was sent a text explaining to me I would need to reschedule because they had important customer issues that needed to be addressed. I called and rescheduled for later that same week. They gifted me one additional year of the " preferred partner" program for my inconvenience. That Friday, day of rescheduled service I rearranged my scheduled once again to accommodate the service techs. After waiting from 8am until12 noon, with no call or text I called their office well after the time window. When I explained the issue to the lady in the office her reply was " Awwww!" Now several weeks have passed and I haven't heard a word about my issue. Lesson learned, find a company that I can rely on upholding their service contracts. Kellam will no longer receive my business. There are many GOOD choices in Virginia Beach. read more

Contacted Kellam Mechanical for a wiring problem with my air handler and furnace. Set an appointment for the next day. I was contacted by the technician, John Holdcroft, and gave him a brief synopsis of the problem. He showed up for an inspection and a quote for repairs. He was extremely professional and showed me the problem and what he needed to do to fix the problem. He had the necessary parts on his truck and did the repairs. The repairs were completed quickly and the area was cleaned up. The value was as I expected. If all of the technicians at Kellam Mechanical are as professional and expert as John there should be no where else in Virginia Beach to go for electrical repairs. read more

Job to be done: routine HVAC maintenance. I just received a SECOND cancellation from this company for a routine HVAC maintenance check. I originally called to schedule this in early May and was given an appointment for the third week of June. This was the first red flag. It usually took only a couple of weeks to get an appointment with this company. The day before I was scheduled I received a call to reschedule because there were so many emergency calls to be taken care of. I was reschleduled for today, July 9, 2025. I just received a text letting me know I needed to reschedule AGAIN. I just called and spoke to someone who has now given me an appointment for August 1st. The person was very, helpful and understanding but that does not relieve my concerns about this company. She also had my annual maintenance contract refunded and I will be given the contract at no cost. This doesn't help if they don't have anyone to respond to calls. From reading reviews and talking with her it is very obvious that, since this company was sold, it has gone completely down hill. Technicians have quit and they do not have enough techs to do meet the demand. I have reluctantly accepted the new appointment but it is pretty clear I am going to be finding a new HVAC and heating company. After five years of great service when it was owned by Kellen, this company is headed for "out of business". read more

They're not the same. Sold now FH Fur Kellam. I feel bad for the technicians because management is terrible. They don't communicate to the customer and quality of training isn't there. Waiting over 6 weeks now for a repair on a 3 year old system because the problem was misdiagnosed.. Will see where this goes.. read more

Needed to get the air conditioner fixed. They made an the same day, then called to say that they couldn't make it. Then scheduled me for the next day and called to say they couldn't fulfill the appointment. I explained how important it was to get it fixed as we had company and they assured me they would be there the next day. Then they canceled for the next day. Please do not use. They will just continue to waste your time. . The woman on the phone who cancels is very rude also read more

Got up to ac running but by late morning not so much. Called before Noon was told one customer ahead of you. It has now been over 5 hours--no response. called again was told we will pass it to the tech team. Should have called more than one HVAC company and gone with whoever got here first. We have been with this company a long time, purchased our present system from them FIVE years ago--the entire thing and have a "service contract"--which doesn't mean you still don't pay for service calls--today were told a $100 minimum. look I get that it is that time of year but seriously if you can't come let us know and we will call another company Getting pretty stuffy for us old folks one with allergies and one with asthma. read more

I have this company many years but noticed that their services quickly went down the drain! Communication is awful and a lot of good technicians moved on or work for another company. Every technician I talked to were only wit's Kellam either 3 months or 6 months. Some just finished training. A technician named Gilberto acted more like a used car salesman rather than a technician. Did not do a comprehensive maintenance but rather focused on selling me a high priced fix for an issue. Left a message to the manager a week ago but not received a return call. Bottom line, i canceled my maintenance agreement and won't recommend this company to anyone. read more

At first it was great, but the day of appointment went bad fast. Appointment was for after 12:00 At 3:09 tech said he was on his way. At 4:39 I called and was told he would contact me. Never got any call back all day. At 5:16 I called back, still no help. at 6:08 I canceled with them. Too unreliable for me. I could have waited someplace else in A/C but they kept saying tech was coming. I can't trust them anytmore. Going with another company. It happens. Just poor communication on their part. read more

We have used Kellam for almost 15 years for a variety of services. Annually, they service our Generac generator and we have trusted them implicitly. This time, however, their service man changed the battery and, in doing so, apparently damaged the generator. The status light was green when he got there and when he came up to tell us it no longer would switch on automatically, the status light was red. He said he had checked on Google and couldn't figure out how to get it back operating properly and handed us a bill for $650.00. Kellam's answer to my call for help was to send me an estimate for $1750.00 for the repair. I won't use them again and suggest you don't either. read more