excellent customer service! they were quick to accommodate the service we need for our unit…read more Everyone is very professional and knowledgeable! HIGHLY RECOMMEND ABSOLUTE COMFORT!

ABSOLUTE WORSE!Didn't (Ethan)fix the issue with my ac. It stopped working less than a month after…read morethe repair. He came back and charged another service fee and tried to sell me a AC unit. Since then someone else from another company has come out and fixed the problem for a fraction of the cost and made sure everything was working properly before they left. I WOULD NOT RECOMMEND OR TRUST THIS COMPANY FOR NOTHING. LESSON LEARNED.

Paid $600 for a repair on Friday on a Rheem furnace. It is now late Monday - 3 days without heat in…read more35 degree weather. Called the 24 hour service number for 3 days - no response. Be very careful doing business with these guys.

Comfort Technology installed my new Carrier 3 Ton 27VNA0 Infinity Heat Pump. There were initial…read morewiring/communication issues, but they responded quickly and professionally. Special thanks to Lead Tech Tony Nelson and Senior Tech Scott Smith, who followed up thoroughly and resolved everything. The system now runs perfectly. Great customer service, honest technicians, and a solid team. Highly recommend!

Deshaun is a true professional. He knows his stuff and he knows how to put it to work. Very good at…read morediagnosing the issue, explaining it well, developing a list of needed repair items and giving the office what they needed to quickly procure the parts.

This whole ordeal started July 14th, and at the time of writing, it's August 3rd and nothing has…read morebeen fixed. I have a pregnant wife, a 3 year old, a dog, a cat, and an R-32 HVAC system, installed brand new in 2024, that is still under warranty. It's leaking refrigerant, causing both the air handler and condenser to build up with ice. I called Kearny and Son's and they had a tech out the next day. He confirmed the isue was related to a faulty component that would need to be replaced, and I was quoted for around $1600 in repairs. I wasn't given an exact date, but I was given a loose estimate of about a week to the installation. I also signed up for their membership since that would waive the $90 diagnostic fee, provide bi-annual maintenance on my system, and provide me two window AC units to use while I waited. I paid half up front. After a few days, I get a call from the office telling me that the part they needed wasn't in stock and that they'd need to order it, which would run me an addition $200. Fine. About a week later, I receive another call from the office telling me that the part has not arrived, the installation is delayed, and they no longer have an ETA. Now I'm frustrated because I feel like I was lied to. Why would they take on the job knowing it could take several weeks to even get the part? I ask the rep on the phone if I can have the name of the part and to cancel the order because I'd like to see if another company in the area has it in stock to help me sooner. Afterall, it's July, and I'm hot. The rep tried to tell me that it would be very unlikely for another company have the part in stock since they quote, "all go through the same vendor for parts". This response made no sense to me. I just wanted to see if someone else had the part sitting on a shelf somewhere. I wasn't trying to see if someone else could somehow order it quicker. Ultimately I think this was just the rep trying to dissaude me from going to a competitor. I also asked if they'd be willing to waive the $200 shipping fee for my troubles, to which the answer was essentially, "probably not but I'll ask". I called around to other HVAC servicing companies in the area, none of which had the part in stock, but who all agreed that it was strange Kearny and Son's would take on the job without having the necessary equipment in stock in the first place. Go figure. The next day I called the office back around 4pm to see what the verdict was on waiving the $200 shipping fee. The rep, who was the same woman I spoke with prior, told me that she hadn't actually asked yet. We ended the call, and maybe an hour later I got a call back telling me that the asnwer was no. The following week, the part finally arrived (~2wks since the initial appointment). The tech replaces the part and things seem to work. However, 3 days later, I see ice buildup on the machine again. I call to have emergency service, which I explicitly pay for. The tech tells me they're tied up but can probably come check it out between 12-1pm. The window passes and I'm not able to get in contact with the tech until almost 2pm. The tech tells me that he won't be able to get out until almost 8pm and that I should just call in the morning to have someone come out during normal business hours. The next morning I call shortly after they open. A new rep tells me that they can get someone to come out to me the following day, or if needed, today after business hours around 5pm. I get pretty upset and I give the rep a distillation of everything that's going on, hoping for some sympathy or understanding. The rep simply repeats herself, and I begrudgingly agree to have someone come out the same day after business hours. Before we end the call, I ask to see if the tech that they dispatch to my address can be the same one whose been servicing my system this whole time since he will already know what's going on. The rep on the phone, for whatever reason, feels it's appropriate to tell me that he's not available because his child is in the hospital, which I assume was meant to make me feel bad for getting upset. All in all, working with Kearny and Son's has been nothing short of a nightmare. It seems like they're really busy. I understand that I am not their only customer. What I don't understand is why they took on my case if they fundamentally lack the resources to help me. They took $1800 and 3 weeks of my life and I have no resolution. This is too much.

Very good work. Got the job done in great timing. Thanks a lot!! Called two other companies and…read morethey couldn't get it right. But this guy put thought and a little elbow grease and was about his job and got it done. We were back in business once again Thank you.

I have been a customer of Shane's Services for over 10 years. They are fast, reliable, affordable,…read moreand trustworthy. Cederick is normally the HVAC specialist who is assigned to my home. He is an outstanding service rep. I have also had electrical work done by Shane's. When people ask for a recommendation for HVAC work, I highly recommend Shane's. Those that have used them thank me for the recommendation.

Shane's Services is a wonderful HVAC company! Our AC system had reached the end of its life after…read more18 years, and we knew it was time to replace it. Initially, we had called a well-known company which advertises a lot on TV and local stations. They charged $110 to come out and look at the system, only to tell us the system was DIW. They sent out the "numbers guy" to try and close the deal that afternoon. I had one amount in mind, and he had a completely different number in his. I told him we were going to get a couple of other estimates and then make our decision. We had Shane of Shane's Services (a local, small family owned business) come out, look at our system, and give us a quote. No charge for the visit, and much closer to my ballpark amount than the other company's. The work he and his team did was phenomenal, and he was constantly keeping in touch with us when he wasn't here. I will recommend him every time!

1 -- Lost fastener, improper reassembly, higher power bills, and poor follow-through…read more I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I've paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a 1/2-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill. I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door--a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and "take care of it." Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss. Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this. Based on this experience--poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through--I cannot recommend Philbrick Inc. Heating & Cooling.

It was another terrible way to wake up. My rental property tenant texted to tell me the pilot…read morelight had gone out on the gas hot water. Neither he nor Virginia Natural Gas could get it lit. VNG told him that I needed a plumber. The technician also gave his general assessment of what he thought was the problem. It wasn't a surprise to learn that my regular plumber didn't do gas appliances since they require additional certification & equipment. He referred me to someone who referred me to someone else. I checked the Yelp reviews for that plumber & Philbrick, the plumbing company used by the restoration company that has done work for me. Philbrick had good reviews. The other had bad. Thank you Yelp! Calling Philbrick I expected a wait for service. Their customer service person put me on hold then returned to the line with great news. They had someone in the area & could come right away. Amazing! My tenant was home so I hoped to handle my end over the phone. The technician called on the way to the property and we discussed the problem. He finished getting the pilot light lit in record time & called me from the house. When that particular pilot light is lit there is a button you have to hold in for a specific amount of time. He had instructed my tenant on what had to be done. Both the trip charge & the charge for starting the pilot light were extremely reasonable. We handled the transaction over the phone with a credit card & the receipt was emailed to me. Randy, the technician was extremely nice and answered all my questions regarding the age & normal life span of the appliance. I also questioned the life span of electric hot water heaters, which I have in my main residence. I've had a hot water heater flood before. So I wanted to avoid that at both properties. When I thanked him for the prompt response he told me that he had been rerouted to me. His next call had been sent to another technician. That's the perfect way to handle "In Home" scheduling by a repair center. This company receives my highest recommendation. Thank you for making what started as a really bad day not bad at all. I didn't even lose my morning coffee hour(s) because of the conveniences they offered.

Since you want to act like I never had service from them. Here is the quote for the 80 dollar part…read morethat most places charge around 1200-1800 to fix. The entire coil price (4500ish) was for if the TVX couldn't be taken off, which it was two bolts so the coil replacement wasn't necessary. This could have been ID'd if the tech had removed the service panel and looked at the coil in the first place. So ultimately you were charging 3800ish dollars to replace a TVX which was a 80 dollar part. You wasted my time and kept my family in the heat for an additional week due to lack of communication. I got my system eventually fixed for 380 bucks ish, with nothing ID'd by your tech actually needing to be replaced. Thanks for nothing.

Is there some else I can speak to , other than Mary. I scheduled my maintenance through your…read morecompany for December, which was the earliest at the time, when the maintenance appointment was made. The gentleman I spoke with at the time told me I could pay for my renewal during the appointment in December. Mary calls me today and says I have until tomorrow (11/11/25) which is really today or my appointment will be canceled. As a customer for over ten years, and I have always paid the renewal at a maintenance call/appointment. Why is Mary threatening me with cancellation if I do not pay today? Robert H. Newport News

Applied Mechanical Resources is a 5 star company from start to finish. I am so impressed with AMR,…read morefrom Sandii, to Steve, to the professional technicians, everyone has been wonderful to work with. My AC unit of 24 years died. AMR was recommended. I called and Sandii said she would get Steve out as soon as possible. He showed up in a couple hours. He got it running, but we knew it was time for a new unit. Steve and his technicians installed a new HVAC system. They covered my carpet, cleaned and leveled the area for the heater, corrected some duct work, and much more. Very fast, very professional. Thank you all for a wonderful experience.

We have been customers of Applied Mechanical Resources (AMR) for several years. Here's why... I…read morecame home from work today (around 3:00pm on a Friday) and the temperature inside the house was close to 80 degrees. I called AMR and Ms. Deloris answered the phone. I explained the situation and she immediately contacted Steve to see if he could fit us in. He came to the house and had us back in working order in no time. He was professional and efficient. He had the part on hand so there wasn't any waiting. In addition, Steve was up front that one of the failed parts had been installed by AMR on a previous service call and he did not charge us for that particular replacement. Thank You!