I have on three separate occasions tried to get a quote for a new system from JT Mechanical. Have…read moretalked to the boss/owner who shared he was setting up his best sales guy and would give me a time. I've reached out 3 times to try and get the appointment lined up with no joy. Have worked with them twice in the past with good results. Have no idea why they won't get bk to me, but if this is how it is before a large purchase i fear the worst if i made one and there was an issue.

Who needs Angie's List when you can have YELP for free. We returned home from vacation to a very…read morecold house late on a Saturday evening. I let my fingers do some walking on the YELP pages and found JT Mechanicals to be well reviewed. Thank you Lance and Mary R. for making my decision easier. I left a message on Sunday hoping for a call back Monday morning but no....I got a call back within 2 minutes. I assured Jeff that we had a toasty fireplace and an electric blanket, we can wait until Monday am. He was punctual and came with very cute booties to cover his shoes. Jeff verified that my husband had done all the resets listed on the furnace properly and that we needed a new logic board, ugh. He then drove to the Trane Parts Store, brought it back and installed it. We felt that the service and labor charges were on par with what we expected. Quick reply, fast service, punctual, neat and clean, fair price. What more could you want? His truck says Heating/Cooling/Plumbing.

Started doing business with Platinum Air in the mid-1990's when I needed to find another HVAC…read moreservice provider. Have not been disappointed since and have no intention of changing companies. Communication has been great and personnel have always been courteous and responsive. My HVAC system recently gave up the ghost on a Friday night, and I left a message with the office. Caren called me the next morning. Long story short, service personnel responded that weekend and six days later I had a new system completely installed at what I consider to be a reasonable price. Installation crew was competent, courteous, and kept me informed during the entire process. Couldn't ask for a better experience.

Platinum Heating and Air are excellent! Peyton and Zac (I hope I spelled it correctly) were…read moreabsolutely amazing! The removal and replacement installation of the AC and furnace was absolutely flawless. The technicians were so respectful of my mother recovering from a hospital stay, they worked quickly and as quietly as possible hardly knew they working as diligently as they were, very professional. The clean up was impressive also, not one ounce of trash or waste was left behind. Excellent job I highly recommend this company...the AC and furnace work beautifully. Thank you so much.

I had an excellent experience with this company! They replaced my 50-gallon water heater, and…read moreeverything was handled professionally from start to finish. The team was very kind, proactive, and maintained great communication throughout the entire process. The quality of their work was outstanding everything was done neatly and left extremely clean. You can tell they take pride in what they do. I highly recommend their services to anyone looking for reliable, high-quality work! Thanks again for everything!

Can't say enough great things about Crosswinds! After a disastrous service call with another…read morecompany the day before, Ryan came out and saved the day! He was efficient, knowledgeable, and got my AC running in no time. The total cost out the door, which included service charge, fixing the issues as well as flushing the lines and removing the water from my drain pan, was way less than my dishonest quote from ( RSAn*&$w@S). I will be using Crosswinds again, and I am gonna have them come yearly for maintenance.

Tommy Quick, is responsive, and lives up to his name when it comes to fixing things...he is QUICK!…read more He has worked on my AC and heat with all our homes! Seems like every home I buy I have old units and always needs some sort of work. We have always taken advice from him...He is full of knowledge when it comes to our systems. We just bought a new home and the units were original, and he has already fixed our system during the summer and it is now winter and it is time to upgrade one of our units. I highly recommend Mr. Quick if you want things done right.

My air conditioner was not working and a friend of ours recommended Tommy Quick. We called him and…read morehe showed up about an hour later. He informed us that we would need to have the evaporator coil replaced. He said he would work up an estimate and call us later. When he called he informed us that the evaporator coil was still under warranty. He checked on the warranty without us asking. We paid for the labor and the refrigerant but not the evaporator coil. He saved us several thousand dollars. A day later the AC stopped working again and we called him back to see what was wrong. He explained that a capillary tube was leaking and that caused the refrigerant to leak out. He made the repair and told us that there was no charge for the repair because he said it could have possibly been done during the installation of the evaporator coil. Tommy Quick's integrity and honesty is exceptional. I have already recommended him to some of the people I work with and will continue to recommend him. Quick Heating and Air will be my first call when I have any issues with my heating and air.

Had Steve come to the house for work on well pump. He was very thorough in diagnosing the issue,…read moretesting the pump, discussing the options, and making the necessary repairs. He also gave me several suggestions and recommendations on things to look for in the future. Highly recommended for well pump issues.

When they come to do work they're competent and professional. The issue is trying to get an…read moreappointment in the first place. Despite having a contract for twice annual inspections and services, which we've already paid for, they keep pushing our appointment back by 4 weeks at a time. I realize this is a busy time of year for them but as loyal customers that have spent thousands with them, we're put at the bottom of the list. They offered to push back our contract dates in case our next appointment (one month from now) gets pushed again. What's the point in even having an agreement with them if they never get to our house? Strongly recommend looking elsewhere for your geothermal needs. A company that can't keep appointments with loyal customers is not worth working with.

My son needed an electric tankless water heater replaced and Greg was very great about giving him…read morewritten options to accommodate his needs and tried to keep in mind his budget constraints. He is quick to respond back, shows up on time, and very courteous and pleasant to deal with. I would recommend his company to anyone.

They were on time and made sure everything was fixed right. Fantastic service and fair prices…read more Can't ask for anything more.

1 -- Lost fastener, improper reassembly, higher power bills, and poor follow-through…read more I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I've paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a 1/2-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill. I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door--a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and "take care of it." Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss. Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this. Based on this experience--poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through--I cannot recommend Philbrick Inc. Heating & Cooling.

It was another terrible way to wake up. My rental property tenant texted to tell me the pilot…read morelight had gone out on the gas hot water. Neither he nor Virginia Natural Gas could get it lit. VNG told him that I needed a plumber. The technician also gave his general assessment of what he thought was the problem. It wasn't a surprise to learn that my regular plumber didn't do gas appliances since they require additional certification & equipment. He referred me to someone who referred me to someone else. I checked the Yelp reviews for that plumber & Philbrick, the plumbing company used by the restoration company that has done work for me. Philbrick had good reviews. The other had bad. Thank you Yelp! Calling Philbrick I expected a wait for service. Their customer service person put me on hold then returned to the line with great news. They had someone in the area & could come right away. Amazing! My tenant was home so I hoped to handle my end over the phone. The technician called on the way to the property and we discussed the problem. He finished getting the pilot light lit in record time & called me from the house. When that particular pilot light is lit there is a button you have to hold in for a specific amount of time. He had instructed my tenant on what had to be done. Both the trip charge & the charge for starting the pilot light were extremely reasonable. We handled the transaction over the phone with a credit card & the receipt was emailed to me. Randy, the technician was extremely nice and answered all my questions regarding the age & normal life span of the appliance. I also questioned the life span of electric hot water heaters, which I have in my main residence. I've had a hot water heater flood before. So I wanted to avoid that at both properties. When I thanked him for the prompt response he told me that he had been rerouted to me. His next call had been sent to another technician. That's the perfect way to handle "In Home" scheduling by a repair center. This company receives my highest recommendation. Thank you for making what started as a really bad day not bad at all. I didn't even lose my morning coffee hour(s) because of the conveniences they offered.

Hes serviced my AC unit twice, same day. Its needed fixed both times. He easily diagnosed the…read moreproblem and hasn't scammed me about the unit. Awesome business!

I actually got my central air in my home replaced at the end of 2019 am still so happy with the…read moreservice and price. Jeremiah was great. He offered me the exact same product offered by a large HVAC company around for $5000 less! The other company was charging me $5000 for their name alone. My tenants in my home have had no complaints since he switched my system out. I'm still so great dio for his reliability, responsiveness, affordability, and swiftness to take care of my needs in my rental property. Shop here!