I waited about a year to submit my review of JT Mechanical, just to give all the equipment and workmanship ample time to pass or fail (I have a two zone system in a two story house). The good news is, it has been a little more than a year with both the equipment that was installed and the workmanship are performing flawlessly. I did significant research on HVAC systems and local companies before I started taking bids (I got bids from 4 local companies to include JT M. ranging from about $6.5K to about $18K); if I am going to drop a significant amount of $$$$ on anything I am going to make sure I am comfortable with the equipment and the company I am handing my hard earned dollars over to. Just to be clear here, JT M. wasn't the lowest bid I received and below are a few of the reasons in addition to the flawless operation and workmanship.
First, the owner himself "Jeff" came to our house to do the initial consultation. He was straight forward and didn't attempt to "up sell" me on equipment or services I didn't need. He spent a significant amount of time with me and answered all my questions to my complete satisfaction. Even after he left if I had any questiones (and I did come up with a few after meeting with other companies) he took my call and answered my questions. After about two weeks of bids, conversations, and phone calls I felt the most comfortable that JT M. was the company I wanted to work with. I contacted Jeff and we set a date, time, and time frame to start and complete the install.
Second, and probably most importantly here in Va. Beach, is that they actually showed up on the right day, time, with all the right gear, and an appropriate number of people to meet our agreed to install and completion. The owners son was leading the install crew and he (and the crew) were all very courteous, professional, and attentive to detail. These guys even wore the shoe covering booties each and every time they came in doors. The install went flawlessly and their attention to detail was top notch.
Lastly, they didn't just take my money and run. JT M. contacted me a few months later to check on things and even included the first seasonal system check as part of their install. I even get responses when I email them to ask questions like when the thermostat was flashing a "service required" pop up window. Anyway, if you are going to make a large capital investment like an HVAC system do your research, ask a lot of questions to your satisfaction, get multiple bids so you can see the range in price/cost, and make sure you include JT Mechanical as one of the companies to bid your job. read more