I am try Pride Mechanical Heating and A/C this year for my maintenance services. The staff for setting up my appointment was extremely considerate and helpful. A very pleasant experience and customer service driven. This is a Local Family business that hasn't forgotten the meaning of customer service and Communication! The technician, Travis, went beyond my expectations and took his time explaining everything along with providing Outstanding services and communication. I will definitely be asking for his assistance in the summer visit. So far I must say that this company has been an unexpected surprise and welcome Company to my needs. I would Highly recommend them to anyone looking for a customer friendly company. I use to have Norfolk Air Air but found they have gone away from customer service, listening and Communicating to the customers. (Service Manager needs to be re-trained. Now service technicians are about what can they sell or push on the consumer . I was a 14 year customer. 1st Choice should be Pride Mechanical! read more

Pride Mechanical Heating & Cooling - Technician to ask for! - Heating & Air Conditioning/HVAC Near Me - Chesapeake, Virginia

Five-star service from Pride Mechanical. They assessed my system, found the necessary part, and finished the repair all within a two-hour window. Not only were they fast, but they saved me a massive amount of money - charging just $500 for a job I was previously quoted $1,600 for (a 69% price difference). Reliable, fast, and fair. I'll definitely be using them again. read more

Had a very good quality experience with Pride Mechanical today. Technician showed up at time slot allotted. Lucky me - Stephen was also the owner. He did an evaluation and found the problem and fixed it for just under $200. Mind you the week before another company said I needed a new unit. Stating it would cost over $4000 to repair, so I needed a new system. I knew better. I am so thankful for Pride Mechanical today. read more

Our AC cut out yesterday and we were able to get on the schedule today for a diagnostic and hopefully repair. When scheduling over the phone Ms Debbie was sure to remind me of all the tips to stay as cool as possible in the home. Today, we were lucky to have Steve arrive early in our service time window. He found the issue and was able to repair it. He sat in our scorching attic for the longest time at the hottest time of the day to ensure that the issue was resolved! As for cost and value, we were able to use the Yelp/google discount on our diagnostic fee and the cost of the repair and his time was extremely reasonable! Extremely pleased to have found Pride for our HVAC need this week. read more

The Pride staff were excellent; there was no hesitation in recommending them to you. They re-wraped my feeder lines and were reasonable and efficient read more

They were amazing through the entire process of having to replace our AC unit at our house from the time they came to gave the estimate to completing the repair. It was nothing but a positive experience. I really appreciate the time and effort that they took to make sure that everything was right, including fixing some things from the gas line installation that the plumber had done looking forward to continuing to work with them to maintain the new unit and make sure that we get the maximum amount of life out of it that we can. read more

Exceptional customer service. I have a dual AC system. The downstairs system stopped working on Friday. I called and they came out the next day. The technician Isom was very friendly and knowledgeable. He attempted every avenue to try and save the unit but unfortunately it had to be replaced. Which is okay since it was over 11 years old anyways and was on its last leg. He was able to quickly get the parts and come back out within three days to install a complete new system including a new thermostat. The price was fair and he gave me a military discount. I will definitely call them again if I ever need any HVAC work done. read more

Pride Mechanical Heating & Cooling - New AC condenser. - Heating & Air Conditioning/HVAC Near Me - Chesapeake, Virginia

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Excellent service, quality and accuracy, time value, very professional and reliable. Highly recommended.

Amazing service! Professional company and Travis was great and knowledgeable with my AC unit. They responded to my call within 2 hours and he answered all my questions/concerns. Quality of service was outstanding. read more

My ac stopped cooling on one of those broiling days of summer. My first call was to my current ac company and was told I had to wait three weeks before they could check it out. Unacceptable . I used Yelp and Pride popped up read the reviews and decided to give them a call. Wow, what a surprise to talk with someone that cared. They were able to fit me in the next day. Steve showed up with a smile and very positive. Explained what was going on and let the expert do his thing. We were expecting bad news that would be expensive but were pleased to hear the drain was clogged and Steve had cleared it. A full system check was made with no additional issues. I have definitely added Pride to my contact list and will be my first call when my next ac problem occurs. There was a service charge which is very reasonable. Came in the call window and didn't seem rushed and felt valued as a customer. Thank you Price Mechanical read more

Very pleased with the service we received from Pride and our technician, Stephen. Great communication leading up to the visit, professional, respectful, personable, friendly and efficient! I have high standards, and it was a pleasure to finally get a business that hit all the marks. Stephen diagnosed the problem quickly and replaced the part. He noticed our outside unit had a lot of debris in it and took the extra step to clean it out with our garden hose, which happened to be out from watering the garden. The next day when I went out to the backyard, the hose was neatly coiled by my patio. Small details like that make a difference and definitely indicate PRIDE in one's work. read more

This company is fantastic!! From the first phone call with their customer service, scheduling and a technician showing up. I was having some leakage and a technician came out within the hour. He serviced and fixed the drainage pipes on the unit and the charge was VERY minimal. The tech was polite, well spoken and explained in detail what needed to be done and took care of it. I have only been in my home for 4 months, but very glad I now have a great company to deal with in the future. Highly recommend them. read more

Appreciated being notified of appointment and arrival via text. Technician was thorough and took time to clean out our unit thoroughly! We signed up for the yearly maintenance which is 2 visits a year and they replace your filters for free. They did not try to up-charge us. read more

I can't say enough about Travis and his coworker's job today at my home!!! I have been tossed back and forth between my warranty company and the technicians who have serviced my home through the warranty company for the last year and a half. (Said company shall remain nameless on Yelp, but God knows!!!) I have been without proper AC and cold air for almost 2 years. Anyway, Travis came out and was very concerned, helpful, and knowledgeable from the jump. He didn't try to scam me and quoted me MUCH lower than any of the competition out there. THERE IS A REASON THEY HAVE 5 STARS, and they deserve every single one of them!!! Long story short, my AC is WORKING and not just a single floor like before...BOTH FLOORS are now COOL!!! I am so grateful and as a disabled service veteran and mom of twins, I can say without a doubt that these guys have hearts of gold!!! When the time comes to replace my AC unit, I will be coming back to these guys and these guys ONLY!!! They are the BEST in this area, hands down!!!!! read more

Travis and Eli came out and did a great job. My unit just needed maintenance thankfully. They were very informative and got the job done. Only place i actually got a response to on a sunday although they couldnt make it out to me until Monday im glad I waited. Thanks guys. 10/10 recommend. read more

Travis and Eli were prompt and thorough, very friendly and professional.They ensured to inspect the unit top to bottom and found some connection and fuse repairs which saved me a substantial amount of money. They took pictures of everything they discussed with me and took the time to explain all that was completed and sent everything in an email for future reference. I called Pride Mechanical after a previous company didn't want to reinspect after their initial repair didn't work and wanted to replace the circuit board quoting me 600$, and understandably wanted a second option. I appreciate Pride Mechanical for their prompt same day response / repairs. Their great reviews didn't disappoint. I highly recommend this company and will be using them for all my future HVAC needs. read more

Had a broken heat pump and the folks showed up within a couple hours. Very professional! And price was reasonable. Fast, good price and professional! Will be my go to heating repair at Virginia Beach. read more

Did a great job replacing my attic A/C unit. Very professional and on time. They seem to make customer satisfaction their priority. read more

I have been through a plethora of A/C and Heating companies recommended and it's the scariest thing when you have to call one you absolutely know nothing about except for the reviews from your neighbors on Next Door and Yelp. I had two issues, first at my personal residence the air handler was leaking. I had it off for 3 weeks, too traumatized to call anyone. Isom came in, got right to it and diagnosed a clogged, cleared it, sealed everything and replace the filter. I just knew I was going to be hit over the head, but the price was fair. Now, my other issue was at a rental I own. I needed to know was it worth repairing it or should I have it replaced. I had to pay for the assessment but it'll go towards the cost of the new unit. I thought the price was fair but I'll be getting two other quotes to compare. The estimate is good for 30 days. Not a bad experience. Isom and his assistant (I apologize I can't remember his name) were professional, informative and they answered all my questions. read more

Needed a second set of eyes on our problem. Travis came out, provided details on recommended changes, documented everything and quoted same day. We used their services and honestly it was perfect. I recommend them for anything they can do for you! Price, Customer Service, cleanliness, timeliness, Quality. Nicest and best service in years! Will ONLY use them!!! Please do the same!!! read more

Ten out of ten recommend this business! They were responsive from start to finish, beginning with setting up the appointment! Their customer service was phenomenal. Travis came to service my HVAC. He gave me a thorough explanation of everything going on, did a fantastic job cleaning and providing a tune-up on my HVAC, and replacing wires that definitely needed a replacement. He also provided a summary for me in the invoice notes that were emailed to me and images so I could see what was going on inside there! Already signed up to use them again! read more

Have had 2 service calls with Pride Mechanical Heating and Cooling. Both times have had such a positive experience with Travis and his team. Prompt, friendly, professional, and great communicators. Solved our problems quickly for a very reasonable price, and were very respectful of our home. Highly recommend! Thank you Travis! read more

I just completed an excellent experience with Pride Mechanical. In short, they replaced the "zone board" in my attic for MUCH less than the estimate of a competitor. Jeremy was great. He not only got me an immediate (reasonable) estimate, but best of all he was able to bypass the board until the new one came in after a few days, to provide AC for us (single zone operation) after it had been down for weeks (due to problems with a home warranty company and the aforementioned competition). The lady I spoke to when I initially called (Debbie?) was very helpful, and even made sure we received a $20.00 discount, for hearing about them on Yelp. I cannot say enough positive things about Jeremy and Pride Mechanical! read more

Great service and always reliable on the phone and in person from sealing off vents, servicing refrigerant, repairing old units, laying ductwork to install new units. read more

Travis and Chris were very professional and polite. I am new to Pride Mechanical Heating and Cooling and my first experience has been very positive. Thank you for your service! David B. read more

We were out of town came home realized our AC was not working. New customer here . We call the Pride Mechanical talk to Nancy she was very helpful.Travis and Elijah came fixed the problem . They are friendly , responsive and professional. We did sign up for yearly cleaning service . We are happy we found Pride read more

STOP HERE!!! They are the HVAC company you're looking for... I say again... STOP and look no further... Sooooo our furnace decided that it didn't want to work right anymore, conveniently after the warranty was over Called Pride Mechanical and the weather prevented them from coming yesterday, and I was in a time slot for later in the morning today, just out of curiosity I called and ask Nancy if they had an earlier slot, they didn't at first, but was told by Nancy she would put me on standby, and guess what, it all worked out. They came out spoke with my husband, explained everything, and fixed our furnace for a fraction of the price as others I'm sure. Prompt, courteous, and with a sense of humor. Let's just say they will be our new HVAC company. read more

I am posting my review way past my service call (sorry!!) but I had to give this company some props! I am in the real estate industry and have referred this company to many of my colleagues in the past and will continue to do so. They have helped many friends repair their units and did a total replacement for my sister and her family at a very reasonable price. It came time for myself to need their help! My heat worked fine, but when warm late-Spring temps rolled around, my AC wouldn't kick on, despite the unit outside engaging. Nancy gave me a time and they were on time! Travis and Eli were awesome! They worked together well, helping each other out. Travis even had to call his dad for further troubleshooting ideas and they found the problem! Come to find out, my thermostat had been replaced before Spring (by my ex-hubby) and was not properly wired. *They did say it was an honest mistake, because the wire colors were not easy to differentiate, so I couldn't be too hard on him haha!! They rerouted the wires and kaboom, cold air was blowing!! They could have easily taken advantage of me, which, I am always worried about, since I am a single woman, trying to make it in the world! I was so grateful and they were so pleasant, all smiles, even on a warm, humid day. Pride will forever be my go-to for any HVAC needs, 100%!!! Thank you all for being AHHHHmazing!! read more

We just moved into our home not even 2 weeks and the AC decides to stop working. We called around and found Pride Mechanical Heating and Cooling. They got us on their schedule early next day - great customer service! Steve came and was extremely friendly and professional. He did all the troubleshooting and even shared additional info about our AC and how to maintain it. After he figured out the cause, he stayed around to make sure it was working well and bringing the temp down in the house. Would definitely recommend to everyone! Bonus: as a Yelp customer, you get a discount on their service! A+++!!! read more

Excellent experience with Pride Mechanical. The scheduling team promptly returned my call and could answer all of my questions regarding the service I needed. Pricing was fair relative to the other quotes I received. Isom arrived on time, was pleasant, knowledgeable, and professional. Inspected and performed annual maintenance on both of my HVAC systems. His work and his write up were excellent. I felt like he went a little "above and beyond" to provide a good experience and excellent value. It is refreshing to deal with a company who has such great customer service and a focus on doing a job well. Highly recommended. read more

Can't say enough positive about Pride Mechanical Heating & Cooling! In the middle of sweltering heat and humidity my air conditioning went out ... Pride was there very quickly and resolved my issue ... the owner Steve is not only very professional, but extremely knowledgeable and did what he had to do and no "extras ". I know that at some point I will need to replace my system ... and Pride will be the first place I call! read more

We just had a fantastic experience with Pride Mechanical heating and Air! They were very professional very timely! They kept us fully informed found three problems that we had no idea were the issues other service companies missed. My husband is an electrician and was right there with them and learned so much! They were able to fix all immediately on a VERY OLD system ! Special Note:(they even replaced missing screws on covers and turned a fan around that had been replaced backwards! Found a broken wire causing intermittent connections/ fine details that make all the difference in a system) The team was incredibly helpful , great attitudes, very exceptional technicians and highly knowledgeable. We will use them for any future maintenance or for heating if needed. read more

Great team. I contacted them for an annual maintenance plan. They are very responsive and the technician was professional.

After getting the "run around" and delay tactics for 3.5 weeks from my Home Warranty Company. I called Pride Mechanical. I spoke to Nancy on the phone and explained my situation, she was so sympathetic and kind. She scheduled Steve and Chris to come out first available appointment. They were able to "properly" diagnose my AC problem and had it fixed within 45 minutes. I was SO relieved, since I had been sleeping in 85+ degree temperatures upstairs for a month. I was charged a fair price and I was SO grateful for their professionalism and promptness during the service call! I highly recommend this company!! read more

Amazing Same Day Service! We have been blown away with the kindness & service from Pride Mechanical! We called Wednesday afternoon to request a service for our HVAC. We were originally told that our technician would arrive between 3-5pm but around 1:45 Travis called and said he was able to come to our home earlier if that worked for our schedule and he was here by 2pm. Travis was genuinely happy when he arrived and was eager to address our concerns. He found multiple problems and not only explained what was causing our malfunctions, but took the time to correct the previous workers mistakes. We are very grateful to say that we have finally found an HVAC service company who we will continue to call and work with when we have future needs. Travis also gave us some tips about how to regulate distribution to make both our 1st & 2nd floors the same temperature since we technically only have one 'Zone.' Highly recommend this company for many different reasons. Thought it may be helpful to add that Travis was friendly with our daughter & pup too! read more

Pride Mechanical is THE company all HVAC companies should strive to be. Made last minute accommodations to show up a full 24 hours prior to my scheduled appointment. Worked through a spontaneous torrential down pour to troubleshoot my antiquated R-22 system. Accurately diagnosed and repaired my system. Gave a detailed explanation of the troubleshooting/solution process. I am currently enjoying a crisp and cool home and will be hiring them then in the following weeks to replace the system entirely based off their recommendation . Cannot recommend them enough. Steve is incredibly personable! I have minimal experience with HVAC work through military/Automotive work and felt at home with the terminology and explanation that I received. I give my highest recommendation to this company. Consider them above all else, ESPECIALLY if you've had to deal with nightmare homeowners warranty claims process. EDIT: 03JUNE2022. Team came out today and installed whole new system. Did not fail to impress once again! Neatly installed at a great price. Look no further if you're in the market for a new system/reliable company to get your hvac work done. Thanks again Pride team! read more

We've had the annual maintenance plan for a while. The guys here are so ethical and honest. I can not recommend them enough!

I had a great experience with this company. My furnace needed a new motor, I called them in the morning at 8 and they had someone out by 1. My tech was Travis Keeter, he wore his mask and booties the whole time, he also cleaned up after himself well. He was polite, professional and informative. Furnace is working great! read more

I had an issue with my AC not working after hours. I called and Travis came to the rescue! He was so knowledgeable and professional. He put me at ease with letting me know what the issue with my unit was. He went the extra mile to give guidance and recommendations to keep the unit working properly. They really care about their customers and provide great service. I will continue to use this company and highly recommend you use them too! read more

So, my gas boiler stopped heating 2 days after Christmas. I called Pride because they had some good referrals and I thought I'd give them a shot. The person on the phone was professional and Jeremy showed up right in the window quoted. He checked a few things, tried a few things, called his boss to bounce solutions off him. He ended up replacing an electrical panel that may have had a short of some sort. He coincidentally had the part on the truck. He was great. I got a discount for being a first time customer and a break on the trip fee. I felt really good about the price paid for getting it fixed. I would have never thought to replace this panel myself. I recommend them for fair pricing and getting the problem fixed. read more