I highly recommend Pride Mechanical Heating & Cooling! I just replaced two split systems (upstairs and downstairs) and could not be more pleased. From beginning to end, Steve (owner) was involved in every aspect. During the initial visit, he walked me through my various options, pros and cons, without trying to up sale to a more expensive product. On installation day, he and his team worked together like a well-oiled machine. They each had a task and went about it in the most professional way. If they ate lunch, it must have been fast because the work never seemed to stop. They were all extremely polite and professional and took the time to answer any questions I had along the way. My dog was a little tense with the different guests coming and going so each of the technicians made an effort to pat his head and put him at ease. When they left, it was as if they were never there. All work areas were cleaner than when they started! I have had fairly good experiences with "bigger" HVAC companies in the past but I am so glad I ended up going with Pride Mechanical for this major purchase. The cost was substantially below the competition for the exact same product. Couple that with the high quality of work and you cannot beat them. I am now a lifelong customer. Thank you Steve and team! read more

Pride Mechanical is the best! I contacted them with a loud HVAC noise on one of the coldest days this year, thinking I wouldn't be able to get someone out for days. Instead, I was told by the wonderful Office manager that Isom was not far away, and could look at it within 2 hours. Not convinced, but he did show up on time. He checked the unit, told me the motor was failing, and that he had a replacement motor on his truck, and could change it out right away. Too good to believe, right? He DID change it out on the spot, and the new motor was blowing warm air. He could have collected the bill and left. BUT Isom thought it wasn't blowing out fast enough. He double checked (didn't have to) and found it was only blowing at low speed. SO he went to the supply house, got another unit, and replaced it immediately! The real shock was that he charged me 1/3 of what another company quoted me a week before, with the promise of a 10 day wait for the new unit. And he didn't try to sell me a whole new $10,000 unit! I just couldn't believe it, and a week later, it's going strong. If you want an HONEST, reliable, and reasonably priced company, PRIDE Mechanical Heating & AIr is your answer. Isom, thank you, thank you, thank you!!! read more

Wonderful!!! I can't say enough how grateful I am with Pride Mechanical & Cooling. My AC went out over the weekend and upon my return needless to say that walking in the house was like a walk in the desert(not quite but anyway). I had got a number to call for another AC repair while I was on my way back into town and left a voice message. I never heard back so I call again in the morning, still no call. So my niece had sent me the number to Pride Mechanical. She said that they had great reviews and now I know why. They were able to come out the same day due to a cancelled service.They did have a slighty higher service fee than another place I had called( but, I figured that the other guys would have calculated the difference on something else anyway.) It was interaction of call with Mrs. Debbie that made stick with Pride. From start to finished it was a very pleasant experience, from Mrs. Debbie the office rep to the tech's that came out Isom and Talon. Two wonderful young men(brothers) that were so sweet and kind. They got my AC up and running in no time at all. From now on I will Never call another AC repair company unless it's Pride Mechanical Heating & Cooling. There number is now on speed dial! read more

Let me start by saying that I didn't have a Yelp account previously but signed up for one immediately after my experience to leave this review. I was thoroughly impressed with the service that I received from Pride. From the initial service call to the full rip out of all our old HVAC equipment, I couldn't have asked for a better company to do it. You always want a company that will take care of you and not try and take you to the cleaners and I think they accomplished this in spades. On my initial service call it was determined that my outdoor compressor was going bad and not cooling the house adequately. They gave me three quotes, replace the compressor, replace the outside unit and finally the replacement of the entire inside/outside system. I chose to replace everything due to the equipment age and also the 10-year warranty. Our technician, Isom, and his apprentice were outstanding, very professional and respectful. They worked in an attic that had to have been 110° that day but got it all done. In the end our house is icy cold, and we are now comfortable again. Thank you Pride! read more

I found Pride Mechanical here on Yelp after experiencing much frustration with another HVAC company's inability to get our A/C working after several costly trips to our home. Travis showed up on time, listened to me as I recounted all that the previous company did in their failed attempts, then he got to work figuring out the situation. Travis did something the others had not - he actually inspected the entire system before he decided on a course of action! WOW, who knew? He spent a good deal of time up in the VERY hot attic checking out the cooling AND heating! Travis sent me the quote I requested to replace the A/C system but, I have a feeling we probably wont need it now because he found a simple problem that was likely the root cause. If you want someone trustworthy, thorough and knowledgeable to take care of your heating and cooling, this is the company to chose! I promise, you won't be disappointed by the 'other guys' anymore. I like them so much, I felt compelled to sign up for Yelp and post this review - that's something I just don't normally do. read more

True professionals! My A/C had not been cooling as expected. Called several companies for quotes including Pride. All other companies spent less than 30 minutes and quoted me for an entire system ranging from 6-12k! Steve from Pride arrived on time with an apprentice. They took the time to go through the entire system and diagnose the issues. This was quote not a service call! They were here for 2 hours and ultimately determined there was too much freon in the system. They took the time to properly dial it in and patiently wait for the results. Conclusion: System should be able to handle the square footage but may struggle. Waited to write the review until we had a few warm days. The system works better than ever! Other companies were quick to sell products and labor that were unnecessary. It is difficult to find true professionals that will do a job right and actually care about the results. They were courteous and answered all my questions. I couldn't be more pleased with this company and give my recommendation to anyone for their services! read more

THIS IS A REAL FAMILY OWNED AND OPERATED COMPANY THAT TAKES CARE OF THEIR EMPLOYEES! Stop looking - you've found the right people to go to. Our heat pump went out, was using aux heat (very expensive) and was too old for new refrigerant (they don't make it anymore). They were out the next day after my call on a Friday and on Tuesday they installed a new heat pump. We got an extremely fair quote and they're coming back in summer and in winter to make sure there's no issues. If I run into any problems, they'll come out and fix it too. Financing was easy and really fast (took less than 20 minutes for everything to get submitted, reviewed, accepted, and scheduled). Isom was my tech and he was AWESOME! Professional, knowledgeable, and just a great person. The company itself is great too. They treat their employees very well - you can tell by reading between the lines. I don't have a single complaint and wish that I had found them a couple of years ago when I bought the house. I'd give them 6 stars if I could. read more

On 7/22/21 Pride Mechanical Heating & Cooling services was contacted by my condo managemnt company due to my AC unit not working. They arrived the same day and conducted a through assessment of my HVAC system. The following morning representatives from the company dropped off two mobile AC units to help minimize the the frustration with not having AC as this was a great gesture that helped us cope for the weekend until our new Air handler unit and coil was installed on Monday 7/26/21. The owner arrived on 7/26/21 with two support staff due to the complicated nature of this new install. They were very professional in how they executed this job and demonstrated a caring philosophy in how equipment was transported from place to place. I highly reccomend Pride Mechanical Heating and cooling and if Steve (owner), Travis (Service tech), or another staff member name Steve (Service tech) show up to do a job for you - you can be assured you will be quite happy with the results that you are seeking. read more

As someone who works in the construction industry, you don't just choose any simple company to work on your own things when you don't have the time. I called Pride Mechanical and they told me they could be out that day. While I couldn't make that work, they came out promptly at the end of the week when I could be home. Jeremy troubleshooted our HVAC for our first floor. He was up there for hours determined to figure out the problem. It turned out to be an installation error on the home builders account, but he promptly fixed the problem. I was scared for the bill, but it was way below the price I thought we were going to pay. Great service, great customer support, great price. AND it's a smaller business, so you feel better paying a family over a corporation. Thank you, Pride Mechanical for allowing me to spend time with my family over having to worry about fixing our HVAC (I honestly wouldn't have found that problem myself). read more

Pride Mechanical has been my go-to and will continue to be my go-to for any HVAC issues. This morning I called in hopes that a technician would be available to repair my AC unit. We found the lines frozen the night before. I spoke with Nancy who sounded very accommodating to help me. I reassured her that the power had been turned off so work can be performed on ice-free lines. Jeremy arrived respectful of COVID and resolved the problem promptly. There was no pitch to replace my system. He was very knowledgeable, and since he had been to my house years ago, he had a work history for reference. I'm a happy customer once again because my unit is running nicely and the bill was very reasonable! Thank you, Jeremy. I so appreciate that you know what you're doing, and never have a call-back. If you don't know who to call, I highly recommend Pride Mechanical. I would definitely give them more than 5 stars. read more

Steve was referred to us many years ago when we needed our furnace to be serviced. We've used Pride Mechanical for many years for AC and Furnace services. We've always been very pleased and love how Steve explains everything so well. His son Travis is an awesome young man & very knowledgeable, as is Jeremy! We had Travis out to give a quote and talk about the airflow to our upstairs bedrooms(which is horrible in summer, heat rises & all). He was great, explained what they could do, made suggestions etc. So we made the call to replace both furnace and AC.... They just left after a 10 hour day and were the best. They clean up, are very personable & super friendly... We feel like we were given a great price for the service and have always felt this way. No need to shop around. We highly recommend Pride Mechanical to anyone needing service or replacement. Darryl and Amy Grandle read more

I normally don't do reviews however, this company and tech needed to be recognized. This business responds almost immediately to calls for service. Everyone that I have encountered, exuded excellent customer service. Isom was the tech that was sent to my apartment to check on my A.C. Unit. His professionalism, patience, and pride in his job was more than outstanding! He answered all my questions and concerns regarding my unit and put my mind at ease. The issue I had was continuous for over 2 years. Isom was the one who finally figured it out. Although it was bad news for the unit, lol, finally knowing what the issue was and being able to get it resolved was a God Send. Isom definitely gets my vote for HVAC and Plumbing service!! Great job Pride Mechanical Heating & Cooling. I would definitely request him again if ever needed. read more

I want to thank the family at Pride Mechanical. On the morning of 12/24 we discovered that our heat was tripping our circuit breaker. Nancy answered the phone immediately and said that Steve would be there as soon as he finished another emergency in Portsmouth. Another member of the Pride "family" (Nick) stepped up and was at our house within a half hour. He was extremely pleasant and efficient in his diagnosis. The team figured out that the problem was not with the HVAC but at the breaker box. They found the loose wire and made the repair on the spot. That kind of service is totally above and beyond the call of duty. This is just one representation of the service that is provided by Pride Mechanical. My heartfelt thanks to the entire Pride family for the holiday rescue. They deserve to take "Pride" in their name. read more

Last week I called Pride to come and look at my AC that has been very inconsistent in cooling our home. I knew from my initial phone contact that I had made the right choice! Everyone in the company wants to ensure that you're making an informed decision when spending your money. Due to the heat I fully expected to get an appointment for the next day or two. Not only did I get an original appointment for later that evening but I got a call right back saying a tech could be here in less than 30 minutes! Jeremy showed up and was very professional. He looked at both the outside unit and the attic. He diagnosed my problem and fixed it on the spot! I highly recommend Pride. They're honest, knowledgeable, customer service oriented and reasonably priced! They have our business in the future! Thanks Pride!! read more

I highly, highly recommend Pride Mechanical. Very reasonable pricing. I chose them because they got a great rating on Yelp, Google, and an A+ on the Better Business Bureau. I called to have our AC unit serviced because it had not been cleaned and checked in over a year. When I called they scheduled me for the following day. My window was 9am-11am. Travis showed up before 9am and provided excellent service! He was very professional and patient. He also wore shoe covers and a face mask while in our house, which I know not every company does! When our young son was asking questions about his tools he was even kind enough to answer him. You won't regret using Pride Mechanical! read more

Pride Mechanical technician Steve was at our son's door within an hour after our call. The temperature of the hot water had spiked and the air conditioner was not working. Steve assessed and diagnosed the problem , explained the situation and had our son's entire heating and cooling system up and running perfectly within an hour. Besides being so knowledgeable and proficient at his job - Steve has quite a personality. We are very impressed with the efficiency and timeliness of Pride Mechanical Heating and AC. They deserve our highest recommendation 5stars. Thank you for making our son's home comfortable and safe. The Carafello's in Chesapeake VA read more

We called them because we weren't getting any cold air. We were able to get an appointment quickly. Jeremey came out and looked over not just the problem but everything! He was AMAZING! He fixed our cold air issue and noticed our system was never set up for our home but still on manufacture settings. He fixed that too! I found them when googling local heating and air companies since we are new to the area and picked them based off their Yelp reviews. Pride Mechanical Heating & Cooling will from now on be our go to! If you too want friendly service, knowledgeable service and fair prices call them! read more

Our air conditioning compressor started acting up and I called Pride Mechanical Heating & Co. The receptionist was extremely cordial and very very easy to work with; they were very flexible with their schedule. Travis arrived here right on time and did a super duper extra terrific job. Travis took extra time to meet our dog and was very friendly and his demeanor was an extremely positive reflection on the company. I can't thank them enough - this is a fantastic company and I would highly recommend using this Pride Mechanical for your HVAC needs. Three cheers for Travis!! read more

As others have stated, Pride Mechanical helped us with an AC unit that quit on us during the hottest time of the summer. Isom came out and assessed the situation and even tried to get a recall on the old system. Two days later we have a new and more efficient system cooling us down and getting us back to living. The equipment is solid, the pricing was fair and balanced, and the workmanship was first class. This company delivers on time and on budget. Highly recommend them over the larger and more institutional companies in the Virginia Beach area. read more