I was told over a year ago by one of their ex employees that they had been bought out by a…read moreconglomerate. I have found that this is not true. They put in a system in Lands End in 2016 and I am now getting them to replace the system. Ann Rowan

Chris came out at our request for a replacement HVAC system since we had been told by a previous…read morecompany that our current system was dead. He asked the right questions and assessed the old system. Upon his assessment he found that our current system was not dead Just needed some refrigerant and a new flame rod. After that, our system was back in working order for a nominal fee compared to replacement cost. We are beyond thankful we reached out to this company for help!! Thank you!!

I am try Pride Mechanical Heating and A/C this year for my maintenance services…read more The staff for setting up my appointment was extremely considerate and helpful. A very pleasant experience and customer service driven. This is a Local Family business that hasn't forgotten the meaning of customer service and Communication! The technician, Travis, went beyond my expectations and took his time explaining everything along with providing Outstanding services and communication. I will definitely be asking for his assistance in the summer visit. So far I must say that this company has been an unexpected surprise and welcome Company to my needs. I would Highly recommend them to anyone looking for a customer friendly company. I use to have Norfolk Air Air but found they have gone away from customer service, listening and Communicating to the customers. (Service Manager needs to be re-trained. Now service technicians are about what can they sell or push on the consumer . I was a 14 year customer. 1st Choice should be Pride Mechanical!

We moved to Virginia Beach and decided to rent a condo here to see if we liked the area. The owner…read morehad a contract with an HVAC company that had horrible service, so we called Pride Mechanical and they got the unit up and running with friendly service and were very efficient. So much so that we encouraged the owner to switch his maintenance contract to Pride mechanical. We just called today to check on when the summer checkup for the HVAC would happen, and had the distinct displeasure of speaking with Nancy Keeter, an extremely rude and downright nasty individual. She was hostile and would not provide any helpful information, didn't have any time to hear our problem, and then just hung up on us. We were shocked, called back, and Nasty Nancy actually threatened to call the police! This is the kind of customer service you can expect if you call Pride Mechanical, and it's especially egregious given that Nancy is co-owner. So basically, we helped get them a new contract, and Nancy basically spit in our face. No southern hospitality or kindness from this hysterical woman, so if you have to call them, ask for anybody else.

Professional, polite, accommodating, and very patient. Tenant texted me late Friday and Ashby was…read moreable to fit me in the next day according to tenant's schedule. When he arrived, he had to wait for my tenant to come home. After diagnosing the issue, he texted me the issue, sent me a photo and provided a fair quote. I did not have my phone with me and responded 10 minutes later. He was waiting for my approval. I would have been annoyed, but Ashby remained polite and professional. This is my second time seeking Ashby's help, I am definitely using him again in the future. I highly recommend We Care Healing.

They are dishonest and treat you with disrespect! The owner acts inappropriately! Texting…read moreinappropriate things that don't relate to his business.They tried to fix our AC unit but left all it open and did not put it back together. Then we texted them and they ignored us. Told us we needed a part that didn't even exist for our unit. They actually texted us that they weren't experienced enough to help us. Why have a AC business when you dont know what you are doing? Then after many phone calls and texting, we were sent a message that was inappropriate and rude. They came to put it back together and they acted unprofessional and inappropriate! I don't recommend them. Do yourself a favor and go elsewhere!

Great company to work with! We have used them for a couple different personal properties and our…read moreoffice, from total system replacement to regular maintenance to emergency help. They are always responsive and take great care of us. Pleasant, professional, and polite every single time. Highly recommended!!

Love the company! Great Management and great service techs. Morgan, our service tech was terrific…read more Personable, quick, efficient, and thorough. Thank you!

The absolute height of professionalism, honesty, and integrity! Jorge and Brian have been…read moreperforming routine maintenance on my unit for the last few years, after I initially called Chesapeake Heating & Air Conditioning because my 1-year-old unit was blowing warm air, and I thought it had already died or had a major Freon leak. Brian walked in, took a look at the unit and said he knew EXACTLY what the problem was five seconds later. He saw the float valve was popped up on the drainage tube (which I didn't even realize was something I needed to be on the lookout for ). He cleaned out the drainage tube and the rest of the unit for good measure, and I appreciated both the quick assessment, resolution, and education he gave me on maintenance during that visit. I signed up for their twice-yearly maintenance package that day, and I've been a happy subscriber ever since. Jorge has come to do the maintenance the last couple of times, and he is thorough and equally as knowledgeable as Brian. When he had a concern about the air flow coming out of one of the vents, he was quick to volunteer to crawl under the house to take a look at the duct work, and I really appreciated his honest assessment of it. The insulation is starting to fall down and wear out, but I was pleasantly surprised to hear that I could save up a few more years before the ductwork would probably actually need full replacing, and he gave me a ballpark figure based on the square footage and number of vents in my house, so I can plan accordingly. Much appreciated!! A company that employs people with such knowledge and integrity is a company that will have my business for decades to come. Their twice-yearly maintenance for heating and air conditioning is easily one of the best (and surprisingly affordable!) investments I make each year. Worth every penny!

1. When contacting by Phone.. a human answered! 2. A tech…read moreperson was out to our home to investigate the bad sound our gas pack heating system was making w/in hours of contacting for services. 3. w/in 24hrs, replaced the bad part... 4. The Service tech was nice and worked quickly to resolve/replace that bad part. 5. Communications were fantastic... text when coming out, text that the part was obtained and texted "Here to replace the part" 6. YES, we would recommend this Heating/AC Co. to our family and friends for sure.

It may be September, but we are still a few weeks maybe even a few months away from Fall weather. I…read morewoke up to a hot house the Friday morning before Labor Day. I was so worried that I was about to have a three day weekend without AC ahead of me. Thanks to Connor Air Repair (and my landlord for scheduling the appointment) I'm up and running again before 2pm! Not only did the technicians take care of my issue, but they also went above and beyond to clean the unit and do other more "preventive" care. I really appreciated the social distancing measures that the technicians took as well. Including not having both in the house at the same time unless necessary, wearing masks, maintaining as much physical distance between myself and them as my tiny living room would allow. Both technicians were friendly and respectful of my property while on site as well.   My house is already two degrees cooler since I started this review!

I have had two experiences with this company first one was amazing professional respectful and…read moreefficient using one of the technicians... second I had the displeasure of meeting one of the owners and had nothing but negative inefficient and disrespectful interactions over the 45 minutes he was actually in my home "working ". Left after "nearly and hour as he summed it up with neither my plumbing problem nor my ac needs fixed.... One was going to be a little work to figure out the other was replacing ducts so I assumed he would come prepared to fix my torn away ducts at the very least. 155$ for absolutely nothing but excuses and he has the gall to tell me it would not be applied to the "work" they would have to come back and do as every other company in the area will do! His quote for three ducts was competitive but if he is doing any of the work I wouldn't bother. He did not patch my duct holes close my crawl space door or offer to suction up the water soaked floor after running four or five loads through my washer then tilting it over to inspect it... I ended up going with another company who were a little more expensive but timely respectful and did all the necessary work to ensure the comfort and safety of my family!

Fast response and service. Milton was our technician. Cheerful, focused and efficient; patient…read morewhen new part (provided by homeowner) failed. Would definitely recommend and use again.

Not a fan. We've worked with Kellam Mechanical several times over the course of two years and…read moreservice seems to have gotten worse with every interaction. We've had workers come into our home who had no clue what they were doing, left parts laying around instead of plugged in where they were supposed to be, and behaving in ways that I'd just say we did not care for and were very surprised by. When we called we'd get no response after multiple attempts, emails would go unanswered, and on and on. The more interactions, the worse the treatment got. When we looked at the DPOR website that checks licensing for the State of Virginia, we quickly learned that the actual company had either been bought out or taken over or merged (however you want to say it), by some company. I don't know the reason(s) for what in my opinion is unsatisfactory customer service or if being acquired has anything to do with it; but....yeah.....in a world gone insane, I don't need the drama of no responses after multiple calls and emails and service I find unacceptable.

Who needs Angie's List when you can have YELP for free. We returned home from vacation to a very…read morecold house late on a Saturday evening. I let my fingers do some walking on the YELP pages and found JT Mechanicals to be well reviewed. Thank you Lance and Mary R. for making my decision easier. I left a message on Sunday hoping for a call back Monday morning but no....I got a call back within 2 minutes. I assured Jeff that we had a toasty fireplace and an electric blanket, we can wait until Monday am. He was punctual and came with very cute booties to cover his shoes. Jeff verified that my husband had done all the resets listed on the furnace properly and that we needed a new logic board, ugh. He then drove to the Trane Parts Store, brought it back and installed it. We felt that the service and labor charges were on par with what we expected. Quick reply, fast service, punctual, neat and clean, fair price. What more could you want? His truck says Heating/Cooling/Plumbing.

I have on three separate occasions tried to get a quote for a new system from JT Mechanical. Have…read moretalked to the boss/owner who shared he was setting up his best sales guy and would give me a time. I've reached out 3 times to try and get the appointment lined up with no joy. Have worked with them twice in the past with good results. Have no idea why they won't get bk to me, but if this is how it is before a large purchase i fear the worst if i made one and there was an issue.

We are extremely grateful to this HVAC company for coming out in the middle of freezing rain to…read morecheck on our unit. The technician was prompt, professional, and most importantly-honest about what was going on with our system. He took the time to explain everything clearly and did not try to upsell or push unnecessary repairs. His service fee was also very reasonable, especially considering the weather conditions and quick response time. It's rare to find such reliable and trustworthy service these days. We truly appreciate his help and absolutely be using this company again for our regular routine maintenance. Highly recommend!

Best and most reliable service around. The technician was extremely knowledgeable and was able to…read morediagnose the issues with my unit quickly. Would recommend!

We requested water heater replacement. Bill and his son were able to come out the same afternoon to…read moretroubleshoot it. The next morning the new heater was installed for a decent price, without mess, and without issues. Very very professional, knowledgeable and friendly, would hire them for all future plumbing and H/C work.

I can assure you that you will not find a more honest HVAC/Plumbing company. Bill and his son in…read morelaw Morris are both honest and really care about their customers. I called because my AC went out and within a hour or so Morris showed up and found the problem. They charged a reasonable price to get my unit back up and running. Me and my family are so greatful for these guys and the compassion they show. I highly recommend Bill and Morris to anyone who doesn't want to get taking for a ride.