The service is always friendly and asks how they can help within seconds of you entering the store…read more Each staff member is smart and knowledgeable about pool supplies and any pool 101 questions you have. I have been coming to this location only since my new pool was installed in 2024. I can't thank them enough for their dedication to all things pools and hot tubs. Their selection is vast and the value or price of their goods and services are average for the area. What I do like is the fact they gif military veterans with a valid military ID a discount. Thank you so much for taking care of the veterans. I am grateful for it.

Went there on a whim with two of my children just to look at hot tubs. Sales person was very nice…read moreand very informative. I actually have an idea of what type of hot tub to get, and how much it cost now. Makes the idea of more realistic. But the sales person was attentive gave me a brochure along with his card and I'm going to figure out how to Put a hot tub on the deck now.

A friend bought her hot tub here so i made a visit. Although I asked lots of questions & explained…read moreexactly what I was looking for, the salesman had only one goal to make a sale. I had concerns about the cost of set up (which I learned on my own) and if my deck could accommodate ( I was told "sure, it can handle it" but when I asked around was told no matter what height deck was I should definitely have it reinforced). I would not & cannot recommend.

Sept 12th came to close our pool very professional and nice. went to work and got it done quickly…read morethank you

Extremely reasonable compared to others. Professional and attentive. Can't wait until they start!read more

We just got our liner replaced and couldn't be happier with the service they provided! Everyone who…read morecame and helped was so friendly, helpful, professional and informative! They came out quickly and communication was above and beyond. Buff City Pools is now our first and only call when in need of service or repairs and recommend them to everyone.

We had multiple quotes for a new in ground pool. Majestic was the only one who recommended an…read moreelectric heat pump, which for our situation was great. Bill and his team, and the subcontractors that work hand in hand were all fantastic. They kept us informed throughout the build. Others companies would not take responsibility for damages to fencing, sidewalks. Majestic told us that if they damaged it, they fix it. We are extremely happy we chose Majestic Pools and Spas. Rob & Robin Redenbach Lancaster, NY

Poor attention to detail and corner cutters. You need to babysit whoever comes to your home to do…read morea job. They actually tried to blackmail me into paying for just a quote to cover the cost of gas and service call even though they performed no work. Classless thugs.

Really nice people and really helpful. Been there many times over the years and for the most part…read morenever any issues..

Bought pool 2 years ago and was leaking immediately and now have to replace defective liner and pay…read moreto have it installed! All they care about is money not customer service!

The business name is Mr. Pool and let me tell you... very satisfied. Installed our liner when he…read moresaid he would, they came, saw, did, excellent.. looks gorgeous. Changed our liner and installed the new one and you would never have known they were here. Clean, neat, very courteous employees and the owner called me back every time I called him or the office. The liner guy never called back and never seemed interested. I will use Mr. Pool for all my in ground pool. Thanks Mr. Pool.

Excellent! Very pleased with the work they do. Had our pool installed 10 years ago and just now…read morefinding it necessary to replace the liner.

They closed and opened our pool, great to work with and would highly recommend! Opened the pool…read morethis year and actually left it sparkling clean, unlike the last company who duped chemicals in, started the pumps and left. Super happy with this company!!

they told us they would open our pool Thursday between 8am and 8 pm.We stayed home all day waiting…read moreand they never showed. I called them that afternoon and they said they would be there..First they give us a 12 hr window which was crazy but then they never even call to let us know they were notgonna make it

Definitely don't go there staff is rude the girl has this nasty look on her face like she don't…read morewanna be there one of them was out side smoking a cigarette right by the door smhI had my son with me who has asthma then walk into the store and I smell weed mind you only ones in the store so it wasn't a customer it's like they smoked in the store not cool hire better staff pretty sure the managers don't care iv been in there twice and they are always sitting and look miserable I'll go to Gary's pool from now on they are always friendly there

I came in to get a pool cover for my above ground pool and David was great…read more He was very knowledgeable and gave me a lot of great and useful tips for closing my pool. I've had this pool for 5.5 years and he told me stuff I never knew. Thanks, David!!

Absolutely disgusting pool remodel the machine to spray in gunite did not work they mixed the…read moreexpensive product and didn't want to take the loss so they dumped it into the pool and tried to smooth it out by hand. The pool looks much worse than it did prior to remodel. The stairs pitch into the pool none of the fittings are flush. They lights were working before now since fittings aren't flush it shorted the pool lights too. Stay far away from this company This is my first negative review on Yelp or any website I ever wrote Do not hire them they refuse to fix this and don't return calls. They damaged personal property also

Called to inquire about getting my starite heater looked at and fixed. Called on April 4th and the…read morenice women put a message into the service tech. Had to call back on April 26th because I never received follow up. Waited all that time for them just to tell me they don't work with that brand of heater. As a business professional time is money, and to keep someone waiting like that is not good business. They came recommended to me but I certainly won't pass it along. Very disappointing.

These folks are great! I purchased a hot tub 13 years ago and it's still up and running all year…read morelong! Anytime there is an issue their so helpful and fast to fix ! I did alot of research before purchasing and couldn't be more happier!!

Bob is as good as it gets! From answering the phone and setting up our first appointment (to meet…read morewith him specifically), to actually being on site and performing and perfecting the installation. Creekside was great at communicating, great pricing, and clean/quick installation. Bob brought me downstairs and walked me through every part of the new sauna and how the control pad works. Perfect experience from the beginning until the end. We would highly recommend Bob and his team. Very professional and pleasant to deal with. 5 stars for sure