I honestly never leave reviews like this, but this experience was bad enough that I genuinely feel…read morepeople deserve to know before booking here.
I booked this salon because I had a trip coming up and needed someone closer to home since I normally get my hair done in DC by my original stylist. I trusted this salon because their social media made their work look amazing, but this experience taught me that what you see online is not always reality.
Before my appointment, I made it very clear what I wanted. I didn't show some random Pinterest inspiration photo --I literally showed photos of my own hair done by my original stylist and explained that I wanted it to look exactly like that again. For reference, the first photo I attached is my actual hair done by my original stylist, and the second photo with the bangs is what I left this appointment with. The result was uneven, overcut, and honestly looked nothing like what I clearly asked for.
My appointment lasted almost four hours even though all I asked for was a color gloss, layers, and bangs. Never in my life have I had such a simple appointment take that long.
The entire appointment was painful and uncomfortable from start to finish. The stylist was extremely rough with my hair the entire time -- aggressively pulling through tangles, yanking my head around, brushing harshly, and handling my hair with zero care. I was genuinely trying to hold back tears and praying for the appointment to be over already because of how uncomfortable I felt.
At one point during the haircut, I could already tell something was going wrong, and I asked multiple times for him to stop cutting my hair and just leave it alone. Instead, he continued cutting anyway after I specifically said to stop. While my hair was being washed, I turned around and literally saw a chunk of my hair in his hand, and my stomach dropped.
Honestly, I think even he knew the haircut was going badly because he repeatedly kept asking throughout the appointment if I was okay.
The final result looked nothing like the photos I showed him. The bangs were poorly blended, the haircut looked rushed and uneven, and overall it completely changed the shape of my hair in a way I did not want at all.
Then came the color issue.
As soon as I washed my hair later that night, blue-black dye immediately started coming out everywhere nonstop. It covered my hands, stained my shampoo, got all over my shower and rugs, and completely covered my tub in dark dye. I had to wash my hair over and over because the color just kept pouring out continuously. I understand that some color bleeding can happen after getting your hair done, but this was beyond excessive and honestly concerning considering I had only left the salon hours earlier.
Today is day two after my appointment and my hair is STILL bleeding color every single time I shower. I have had my hair professionally colored for years by my original stylist and I have genuinely never experienced anything like this before.
What frustrated me even more was how the situation was handled afterward. I initially reached out privately because I wanted to handle things professionally before leaving any kind of review. I texted around 5 PM explaining my concerns and received no response for hours. I continued trying to follow up because I was being ignored, and I finally received a response the next morning after reaching out again.
Instead of accountability, I was told I needed to "give the stylist 24 hours" because everything had to go through the owner first. Honestly, I found that frustrating considering the stylist was the one who performed the service.
The owner also tried telling me the color only bled because I didn't wait 24 hours to wash it, which is completely untrue. Again, I have had professionally colored hair for years and have never once experienced dye pouring out like this after a single wash.
After all of this, the only solution offered was a partial refund along with being told "there's nothing else we can do." I was also originally quoted around $220, but somehow ended up being charged over that amount instead.
At that point, it stopped being about the money and became more about the lack of professionalism, care, and accountability surrounding the entire experience.
I ended up having to handle the situation myself through my bank because I personally did not feel comfortable paying full price for an experience that left me this upset and unhappy.
More than anything, this experience taught me to speak up for myself more. If you feel uncomfortable during a hair appointment, trust your instincts and say something immediately. I stayed quiet trying to be polite and hopeful that things would get better, and I deeply regret not listening to my gut sooner.
I paid expecting to leave feeling confident and excited before my trip, and instead I left stressed, upset, uncomfortable, and regretting my decision completely.
