The service is excellent and friendly and they really do an amazing pedicure and manicure…read more I was visiting from NYC and when I revisit VA am coming back to their salon. Totally recommend this nail salon, enjoy the friendly atmosphere

This location is INFESTED WITH ROACHES. They should shut the doors until the issue is resolved. I…read moreNEVER post bad reviews but the potential for people to carry an infestation home is INSANE. The roaches are EVERYWHERE. They are crawling out of chairs, walls, payment processing machines. I'm legitimately traumatized.

Do not go here if you want chrome nails or a decent manicure. The first nail tech did not even put…read morea top coat on before the chrome application and they were bumpy and uneven. When I questioned the application I was told it was because I didn't show them the picture I was using?!? A second tech tried to fix it, but it was so rushed, barely cured, and I still ended up with these because "my nails are too short for chrome." I've been getting chrome on my nails for years and never had an issue. Chrome should give shine, not sparkles, and they should educate their team on proper application. I gave them two stars since I had been looking for a salon with a large opi gel collection, and they do deliver there. It's also very pretty and clean inside. Unfortunately I'll have to keep looking since I get chrome often.

It wasnt a bad experience just slightly pricier than my usual spot and craftsmanship lacked for the…read moreprice. I appreciate my French tip toes and the shape wasn't sharp like I usually like. They offer a heated neck pillow and the pedicure itself was nice.

I consistently have such a great experience at Holy Chic! I typically see Rachel, and she is always…read moreso attentive and beyond patient with me (I can be indecisive and particular about my nails). Before she even gets started, she takes the time to check in about what I want to do with my nails, what my nail goals are (whether I want to keep them shorter, focus on strengthening them, etc.), and what type of manicure or pedicure I'm looking for so we can make sure it's something she's able to do and that we're on the same page. Throughout the the appointment, she will continue to check in to make sure I'm comfortable, enjoying my experience, and happy with how everything is coming together (shape, length, color, etc.). I also really appreciate that this welcoming experience goes beyond just Rachel. Everyone at Holy Chic goes out of their way to make me feel comfortable, says hello when you enter the salon, talks/engages with me, and overall makes me feel welcome whenever I'm there. You can tell they genuinely care about their clients and the experience they provide, and I always leave happy with my nails!

I would say this place is quite misleading. I really wanted to love this place but honestly it fell…read morebellow my expectations, a mani pedi turned into a 5 hour ordeal... To begin, it is advertised as a professional salon and services are advertised to come with consultations. I am not entirely sure what the consultation was supposed to entail but I did not receive anything. Upon walking in the front desk girl was quite off putting and I will say I felt a bit micro aggressed by her. I repeatedly told her I was here for a 2:15 appointment booked in my boyfriend's name (I said his name and how to pronounce it) and she insisted on butchering his name several times. Wasn't a fan of that. Then on came the pedicure, my appointment was scheduled with WanWan, it was going great until it came time to get my French pedicure. I showed her an image of exactly how I liked it and what I received was nothing like it. I tried to show her an example off of he internet and she apprehensively mentioned that the photo is AI and in real life it's never going to be that perfect. I proceeded to letting her know that I get French frequently and I can pull up a photo of what I like my nails to look like. You would think for a 75$ pedicure the techs would be able to mimic a sample photo and not try and convince you it's AI and that you should accept sub par work (I'll add a photo of what I got in the attachments) she asked me if I wanted a solid color instead ... and I mentioned I only chose this shade of pink under the pretenses that I was getting French. She brings over the g colors which while looking at the gel colors and picked one she let me know they may not even have that color. Bear in mind at this point I already had he pink on my toes from the French. She also said she will add the new color on top of what was on my nails which was annoying. Also she asked me if I wanted another design I asked for sample photos of pedicure designs she's done and she had none to show me. She showed me all manicures. She told me she doesn't take photos of peoples feet because she feels weird about it or something and doesn't want to photograph peoples toes. I accepted that, though with consent I don't understand the issue. Anyway as this ordeal continued she both took a picture of the photo of my foot on my phone and then SNUCK a photo of my actual foot in the moment as if I didn't see it. My thing is I didn't care but you made it a thing as to why you don't take photos of peoples feet and then you take a photo of mine without my consent. I let it rock because honestly I was just trying to get out of there but it really rubbed me the wrong way. Overall at this point just annoyed as she tried to redo the tip 3-4x with no improvement. She also cut my grown out toenails all weird so they were no longer perfectly square. Again for $75 you would think the techs are capable of just doing a simple line. Eventually once I spoke with a manager WanWan gets swapped out for Lotus (she was amazing! And she tried her best to make sure I was happy with my mani pedi) wish I had her from the start. I truly felt bad because her whole afternoon got derailed due to this mess. I was so over being there that I didn't even bother getting gel on my hands so just got a clean up mani which also cost $35... all in all I feel like I just wasted 5 hours of my life I cannot lie. A bit frustrated overall but I am happy with how my toes came out (THABK GOD FOR LOTUS). I probably wouldn't come back here if I wanted French, and honestly if you're paying $95 for a service like this I feel like you would expect a certain level of professionalism and capability? Idk. Praise Lotus though. I will say proper customer service would have offered me some sort of discount or something for all the inconveniences but no I was stuck with a $95 bill. Which I paid it but I also had 5 hours wasted down the drain as previously stated I probably won't come back, might have considered it if they offered me something for the inconvenience but all in all it is what it is at this point. All in all way too overpriced for the kind of service you receive.

All the nail techs including the owner are friendly and attentive. Any questions that you have,…read more they will happily answer. The great esthetics of the salon and chill vibes greet all who enter! Though I have not been in awhile, I usually get a dip short square. The design is usually decided from a photo I find on social media. I think the next visit I will get the foot spa treatment because it looked so relaxing and they use essential oils and natural items for the experience. 425 is top notch and

The fact that there's a single bad review here baffles me. All the girls at 425 are awesome. I…read moreusually request Jo, she always does an amazing job. My nails are thin and I'm picky. Jo is patient with me, never rushes through the job and is meticulous. She started with Gel-X now we've moved to natural nail with hard gel. She loves doing nail art and always makes sure to ask me how I'm feeling about colors etc as she applies. I also haven't had any noticeable damage since I started seeing her. I was originally looking for a Japanese nail salon in Richmond or surrounding areas but my friend found Jo and I'm so glad she did! Her work is perfect and my nails always look natural and sleek.

got my nails done by a small man who works there. he was bad at customer service, flashed his money…read morea lot, and glued the nail to my finger creating a raging infection underneath my real nail. It took two days to get the nail off and two more to get the infection under control. I have and will not return. beware of Lee Nails

Lee nails is the best nail place I have been to in Richmond. It's taken me about 5 years to find a…read moreplace I'm satisfied with! (I swear I'm not that picky either) I showed up at 230 on yesterday (Friday) and was able to sit down right away for a pedicure. The guy who did my pedi was kind and great. I like when they get all of the dead skin off of my feet, I know gross.. but it's nice having smooth feet after and they really did well with that. The polish job was good too. I got acrylic with gel polish on my nails. The lady who did my nails really knew what she was doing. I picked out a purple pink color and the lady mentioned that they had mood changing polish for no extra cost so I decided to go with something different and get that. Love the way it turned out! Also a huge plus to this place is that they take card for payment AND tip, which is hard to find at a nail place. Overall it was a great and comfortable experience. I will be going back there every time I need my nails done from now on.

This place is amazing. I give it a five star. I was introduced to this nail salon three years ago…read moreand have not beard since then if they don't have an appointment then I will wait until they have an appointment open. The Customer Service is outstanding and the work beautiful.

10 out of 10 every time I go. The ladies are kind, funny and sweet. There's only 1 male that…read moreworks there and he is the design KINGGG. I'll never go anywhere else.

I hate that these shops expect you to pay so much for such a weak skills . I spent $85 on a gel…read moremani and pedicure just for the two old ladies that work there got me walking around with crooked teeth for nails and she wanna sit there smiling "good right good" absolutely not got my mani pedi looking like JColes crooked smile .. dont waste yall time going here they are terrible at shapes and the coworker won't fix it and they the. act like they're scared to speak English terrible work with excruciating prices with the minimal skill level it's sad . the vibe was dead as well

Walk-ins are accepted. The workers weren't too friendly. There was only one female worker who…read moreshowed me where to pick out the nail colors and guided me throughout the shop as to where I needed to go. I had an older woman who actually did my manicure. She was nice but very quiet. She did a really good job cleaning up my nails, however she got some nail polish on my hand that I didn't realize until I left. When I paid, I was shocked that it was $13. Normally I get manicures for $10. Then I left the shop without my debit card. I don't know if it was my fault or the workers. However, they held on to it until I came back to the store to pick it up. I really much appreciated them for that!

Tony and his associates are wonderful! I received a very thorough and meticulous mani/pedi. There…read moreis a wide variety of color choices and I especially enjoyed the hot stone massage.

I have been coming here for the past few years, but today will be the last time. I walked in to an…read moreempty salon for a deluxe pedicure. Tony, who is usually pleasant, was not friendly. I chalked it up to him maybe having a bad day and forgot about it. One other woman was working and she took the next pedicure that came in shortly after me. My pedicure was pretty bad overall: rough and fast. Part of my service included callous removal, which he forgot about. The service is listed on the menu as a 45 minute service -- I was on the chair for less than 30 minutes. It was like he couldn't wait to get me out of there fast enough, and I, in turn, couldn't wait to leave, either. I was loyal to this place for its convenience and otherwise good pedicures, but feel they on a downhill slide in both quality and cleanliness.