If I could give NO STARS I would... I want to express my displeasure in how I was treated during my experience with KarzPlus. I am 44 years old and recovering from pacemaker surgery, so I have NO TIME TO PLAY GAMES with anyone on their or my time. I bought a car from KP in El Cajon (when the store was still open) back in March 2015. I submitted a list of things to be done and KP took care of maybe a 1/4 of them. I have paid out my pocket for repairs to this car in the first couple months of having it. The most recent I paid for a cracked rim and a bad tire (200.00), I had receipts for it and still was denied a refund for the money spent, which I had to borrow from a friend. I must have driven from El Cajon to National City, 3 times in a week trying to get this resolved, I NEVER received a call back when I was told I would get one. I had to show up at the dealership just to get my request answered and still waited for an hour to talk to the manager. I was told that since I've had the car for 7 months I could have bent the rim (which is BS, I wouldn't waste my time on something I did myself), the CAR WAS SOLD TO ME LIKE THIS. Mind you my dash light for any issues with my tires has always been on since the car was sold to me, so that should have been a clue that something was wrong with the tire(s) on the car, but I was told that since there was after market tires and rims on the car the light would always stay on, which wasn't the case since Discount Tire was able to reset the sensors in the tires, which I had to pay for one of the sensors. Discount told me after 7-8 years the sensors go bad and the car is a 2008 so that makes sense. Turns out the other 3 (sensors) need to be replaced now as well. So until then the dash light will remain on. I am very disappointed in KP and all I want is my money back. I was able to get my car refinanced through my credit union and have nothing more to do with KP and OnTime Financial (one of KarzPlus Finance companies, who are crooks themselves). I don't know the kind of people KP deal with, but I am not one of those people. I like to think of myself as a honest/fair person and the way KP treated me through this hole experience, dealing with them and their repair shop (Value Auto Repair) has definitely made me re-think about buying another car from a place like this. Value Auto Repair is a great place, Alex (Manager) is a good man and he will take care of you, I just can't say the same for KP... (Eddie/Mark). I will continue to write about my experience with KP until something is done about their POOR Customer Service and how they treat their customers and/or get my 200.00 back. read more

My son's car broke down and we needed a car. I was not ready to buy the day we went to Karz Plus but I wanted to see what our options were. Joel came outside, asked us what we were looking for and showed us a few options. What I liked about him and that he was not "pushy" at all. He had a genuine smile on his face and truly looked for our best interest. I told him that I could not buy anything that day and that we were shopping around, and he understood. He gave us his card and offered to help us when/if we were ready. My son and I went to other places and saw other cars but I felt that other salespeople were trying to sale us something more expensive than what I wanted to buy and something that we were not interested in. We decided to go back and see Joel again. He remembered us and helped us buy my son's car. He even told us that if I went to my bank and ask for a loan there it would be cheaper for me. How many times have you heard that when buying a car? That meant a lot to me. Little I know that day that my own car was going to brake down two months later.. I was so mad that I had to spend more money in another car but I had no choice. I went to see Joel again because I had had an excellent experience before. He remembered us again and helped me find another car. I did not see anything when I went back but he looked at the other Karz Plus stores and found a car that he thought I would like. He was wright. I did like it and he made my search painless and fast. We signed paperwork again and did not push me to buy anything additional that I was not interested in. My son and I felt very comfortable with him and I encourage anybody that needs a car to go and see Joel. He is very honest and caring and will listen to what you need. He will not try to sale you anything just because it is in his best interest. Quite the opposite, he will tell you if he can help you or not and will offer what he thinks it is the best for you. Way to go, Joel!!!!! Thank you! read more

I would like to say, I'm use to having to haggle over lowering the price of my cars I would buy in the past. And we all know how long that can take...painful hours. Let me tell you about this WONDERFUL place that my friend referred me to. I went online one night to browse their inventory since I needed/wanted to downsize in the cruise mobile, they have great cars on there. So, I decided wth and filled out the Pre-Qualification form. I was kinda skeptical thinking it's a bait and switch or they are going to jack up the APR( you see where I'm going) BUT I was SOOO wrong and I'm glad I was!! I received and email letting me know they are working on it, then a phone call from the coolest guy there ALEX ARELLANO to see if I was still interested. We did majority of everything via phone, when Alex had numbers ready, I went over and I was blown away with pure happiness!! They know which Banks are the best to help you out (since everyones situation is different), he was not pushy at all, down to Earth, very friendly and made sure you understood everything. I liked the numbers that were presented to me and I signed away with BIG SMILES since it was in my budget!! He even took my pictures for me signing the papers and next to MY new car!! That is a great Salesman to make sure you have that awesome memory to look back on! They love referrals (who doesn't..right) and they completely reward their Clients extremely well when their referral buys a car from Karz Plus. Btw, the Dealership is spotless, the inside smells clean and nice. They also play totally awesome music!! You should totally give Alex Arellano at Karz Plus a try before going to the cookie cutter Dealerships that keep you there forever pressuring you to buy. This is one happy Momma who is in a safe, reliable sporty looking car all thanks to Alex Arellano & his Financing team!!! Love them !! read more

Just traded in our Escape for a Ford F150 and was pleasantly surprised with Karz Plus. We are no BS people and are straight up with car dealers, don't try to jerk us around, we know what we are willing to pay (we are very knowledgeable about cars and do our research before hand), what we want for trade in and tell them, don't try to play us, we either agree or we don't. We'll be fair and we expect them to be fair and tell them so up front. We also tell the salesperson they will be the ONLY one we talk to, so don't send others to try to sell us if things are working out. Just last week we walked off a car lot for just that reason, they didn't pay attention and acted like thugs. Ryan, the pleasant young salesman who helped us paid attention and the transaction went smoothly and fairly for both parties. He supplied us with the carfax, blue book information, etc., (even though we had already checked blue book) and showed us everything we requested. He even came out as we were getting in the new truck to say he just received a better rate from a lender if we wanted to submit to them instead and save a couple of dollars, which was appreciated even though we didn't require it since we'll pay off the loan in a couple of months. But never have I had a salesman do something like that, after all the deal was already done. Shows integrity and concern, which is in short supply these days. I can only speak for the young man who helped us when I say he's top notch. read more

My husband and I were looking for a spacious car since we had our baby born last year, we pulled into karzplus of Escondido and were immediately greeted by Glenn. We explained our situation and he right away took us to many cars we were thinking of.. He took the time for us and would go back and forth grabbing keys for different cars on the lot so we could look at the space. Which is what we needed.we ended up returning after visiting many other lots around San Diego,but Glenn's professionalism and helpfulness allowed my husband and I to comfortably make a decision. We ended getting an Jeep Patriot with only 70,000 miles on it and we've been so happy with gas per mile... we had to drive to Sam Diego for our baby which was hospitalized and having this kind of helpfulness allowed us to have more ease on our situation we were in. Glenn Flores is at its best when it comes to buying a car. My husband Andres Juarez and I are very grateful for the customer service we were given for weeks from Glenn. read more

I had been in the search for a used car for 4 months and finally discovered Karz Plus through autotrader.com and I'm so glad I found them. It was refreshing to go to Karz Plus and work with such friendly people. They are not like any other dealership that you could go to. I had some pretty bad experiences with big name dealerships who would not listen to what I wanted and how I wanted to get there and in some cases they neglected to give me the time of day because I was a first time buyer. So I was extremely pleased to walk into this laid back environment where the salesmen actually took the time to listen to what I wanted and how much I could afford. I would often get overwhelmed by the hustle and bustle of the other dealerships that I have gone to but I felt relaxed and comfortable at Karz Plus. They worked me a great deal on a Mazda 3 and I couldn't be more excided! Shout out to Ryan over there for helping so much!! It was a great car buying experience! read more

I must admit that my first experience with Karz plus about 9 months was not exactly impressive. But then I came to a conclusion that it was not the people, or service or product the main issue. It was simply timing. My own, that is. When I was finally ready, I reached out again to talk about purchasing a vehicle that I needed for both work and leisure. I could not have been better taken care of. The experience was beyond all expectations that I have ever set for any customer service out there. Eddie is a hands-on, resourceful, friendly, knowledgeable, willful professional who makes sure that the people who come to him will leave with the best deal possible. By that I mean he will work his magic to have you driving away in a reliable and budget friendly car, if that is what you came looking for. Eddie is determined to help and I was extremely satisfied with the deal that he was able to pull off on my behalf. Thanks, buddy! read more

This is my 2nd car, in a row, from them! Next day, my daughter in law, also bought her car there. Adriana worked very hard for me for almost a week to get me into the perfect car for me with my special financing needs and picky car wants! LOL Ryan, even went to the auction in LA just to find the right one for me! Got a great, "American" made car, very low miles, all new technology, and a low APR! My last car from them, was still running great, just a little beat up, and they even bought out the loan I was in and gave me a fair trade in on it! For my daughter in law, it only took them an hour to find the perfect car for her needs, and she was in it the next day! Highly recommend them! Especially, if you need special financing, to build your credit, need a low down, etc!!!!!! read more

Wow after reading some of these reviews I was shocked! I purchased a car from them 9 mths. ago and found the car online and since i'm 5 hrs. from there I called and spoke to Ryan the evening before I left told him what I had found online and also the fact I do alot of highway driving he suggested I consider the same model with a larger motor and said he was getting the car in the next day so I made the trip there the next day and they had the car serviced and inspected for me when I arrived, it was ready to go. I received excellant service from them and have been very pleased with my car and have had no problems, I will definetley be a return customer. Thanks so much Karz Plus ! read more

Me and my wife had come to karz plus after being approved, we had to many cars we wanted to test drive! Glenn helped us with all that we needed and was very patient with us! We told him our issues with some of the cars (cosmetic) he told us it could all be fixed for us! Which is great! When we finally chose our car, a 2014 for a great deal. The whole process was easy and also easy to understand. We appreciate them and the costumer service. He was very attentive and helped answer every question we had. In and out with a very nice car! We thank Glenn at Karz Plus. I would recommend them to anyone. We know who we're going to go to in the future for all the cars we need! read more

This dealership is horrible, the salesmen especially the manager Ryan is such a liar and a coward, this dealership will sell you a car and try to butter the sale up, but when something goes wrong they don't want to help you. The sales men here lie about what is wrong with the car, like my pontiac grand prix 2006 Ryan the manager saidy car was all good not really my car was messed up before I bought it, both front tires were shot tie rods were just about to snap, transmission gasket was cracked, motor mounts were broken, and all brakes were bad. Do not ever go here, I will be having them investagated by the California DMV these monsters need to be stopped. read more

I can't speak for others, However my experience with Freddy was one for the ages. Freddy went completely out of his way to fight for me to get me in a great car. When No-one would give me the time of day. Freddy said " Hey I can get you in the kind of car that you are looking for" Like everyone else I didn't believe it. Until he call me at work and asked me if I was sitting down. He told me that he got me finance and in one of the three cars that I was hopping for. The man work his magic, Now I am a Customer for life. If everyone has turned you down, Then do what I did Go see Freddy he's always ready!! read more

So my daughter needed a car....... First time buyer......and SCARED. I drove her up to Escondido and we were welcomed by Jeremiah.....long story short......courteous, patient and over the top understanding. She only had her learner's permit......just turned 18........had a three month job.....and now she is in a FANTASTIC 2012 Chevy Cruze. These guys are awsome! They gave us the auto history report of the car and even let us take it to our mechanic to check it out. The car is in GREAT SHAPE only has 17,000 miles and is RED. (That was Michelle's requirement.) Thanks Guys ! read more

We purchased a vehicle from Ryan at the Escondido location. He was awesome! It was quick , organized and professional. Buying a car is sometime a lengthy process. He made it very easy and quick. We were not there for hours waiting and were in and out. We found a car on the website from another location and he had it brought up to the Escondido location so we could test drive . We loved the car and drove home with it. I would highly recommend purchasing a vehicle from Kars plus. They were honest and professional. read more

I purchased my BMW from Karzplus less than a month ago. Ryan and his staff were very friendly and helpful. My time was very limited and I was able to get most everything done over the phone prior to me coming in to sign the paperwork. I was able to get approved the same day over the phone and got a lower interest rate than my credit union was offering. I'm very happy with my car and the customer service I received. I would highly recommend Karzplus if you are looking for a used car, thanks again Karzplus! read more