If I could give NO STARS I would...
I want to express my displeasure in how I was treated during my experience with KarzPlus. I am 44 years old and recovering from pacemaker surgery, so I have NO TIME TO PLAY GAMES with anyone on their or my time. I bought a car from KP in El Cajon (when the store was still open) back in March 2015. I submitted a list of things to be done and KP took care of maybe a 1/4 of them. I have paid out my pocket for repairs to this car in the first couple months of having it. The most recent I paid for a cracked rim and a bad tire (200.00), I had receipts for it and still was denied a refund for the money spent, which I had to borrow from a friend. I must have driven from El Cajon to National City, 3 times in a week trying to get this resolved, I NEVER received a call back when I was told I would get one. I had to show up at the dealership just to get my request answered and still waited for an hour to talk to the manager. I was told that since I've had the car for 7 months I could have bent the rim (which is BS, I wouldn't waste my time on something I did myself), the CAR WAS SOLD TO ME LIKE THIS. Mind you my dash light for any issues with my tires has always been on since the car was sold to me, so that should have been a clue that something was wrong with the tire(s) on the car, but I was told that since there was after market tires and rims on the car the light would always stay on, which wasn't the case since Discount Tire was able to reset the sensors in the tires, which I had to pay for one of the sensors. Discount told me after 7-8 years the sensors go bad and the car is a 2008 so that makes sense. Turns out the other 3 (sensors) need to be replaced now as well. So until then the dash light will remain on. I am very disappointed in KP and all I want is my money back. I was able to get my car refinanced through my credit union and have nothing more to do with KP and OnTime Financial (one of KarzPlus Finance companies, who are crooks themselves).
I don't know the kind of people KP deal with, but I am not one of those people. I like to think of myself as a honest/fair person and the way KP treated me through this hole experience, dealing with them and their repair shop (Value Auto Repair) has definitely made me re-think about buying another car from a place like this. Value Auto Repair is a great place, Alex (Manager) is a good man and he will take care of you, I just can't say the same for KP... (Eddie/Mark).
I will continue to write about my experience with KP until something is done about their POOR Customer Service and how they treat their customers and/or get my 200.00 back. read more