Recently purchased a certified used car from Mossy and have nothing but good things to say. Natallia and Emilio were extremely helpful, responsive, and overall made the sales process great. Frank in finance set the bar for service extremely high: I've never had such a positive experience helping close on the vehicle and he was outstanding. I would send any of my friends or family to Mossy based on my purchase experience. Top notch! read more

This place deserves zero stars. I would have never, ever purchased a Volkswagen knowing the experiences we'd have to face with this service department with our 2024 Atlas. After an unfortunate few months with an issue that was never resolved, we now have a broken cup holder with malfunctioning springs that they're trying to charge over $600 for saying warranty doesn't cover it. Interesting thing that you put cups in cup holders, they break while the car is still covered under warranty, and VW Escondido refuse to help fix it. Filing all the complaints possible and I'd advise anyone considering a VW to take your money elsewhere. We are so disappointed! read more

Bought a used car from them in 2023. Paid in full. As of today, February 2023, I STILL do not have the title, because they made a bookkeeping error and it still says they have the lien. For the past 6 months, I've called, texted, emailed, unbelievable. They keep tell me they're working on it, be patient, and yet nothing has happened. What a joke. I can't sell a car I own outright!! I will never do business with Volkswagen again. read more

i came here a few months ago because i was interested in getting a vw suv. it took a bit for someone to come out but she was nice and helpful. however, she went inside to get keys or something and i guess she forgot we were outside, after like 10 minutes we just left to another dealer. not sure what happened but it was a turn-off. we actually had went across the street to look at cars and never saw her come back outside read more

Best experience we've had with a car dealership, and we've been to quite a few before. Son Huynh really went above and beyond to make sure we got into the car we wanted. Him and his finance team went straight to business and cut to the chase. Didn't waste any of our time. Our visit from start to finish was fairly quick. We appreciated that very much. We are very happy with our new Tiguan. Highly recommend!!! read more

Mossy Volkswagen - Car Dealers Near Me - Escondido, California

The dealership is very helpful. Service employees seem very professional and knowledgeable. I was a happy customer for 4 years through my warranty period. The problem is they do not put the correct oil in your vehicle. !!!! The sad part is I'm not sure when they stopped caring. And this is no joke if you have a vehicle, especially a V6 model that does not use the thinnest oil on the market as most new vehicles are being forced to use by the epa you will get stuck with a thinner oil that which could lead to leaking and premature ware How do I know this because I took my oil to blackstone labs and they stated over and over this oil was not the correct weight that they had claimed it to be. This includes on paper that they claimed they were putting 0w30 in my engine when they're only putting 0w20. I have learned that most dealerships only stock in mass one weight of oil for all vehicles. And if your mechanic doesn't care, he will put that foil in your car. I wanted that type of service I would go to a liquid oil, change, location, where you know 75% chances they will not put the correct weight of oil for your engine if you care about your vehicle and care about the weight of oil placed in your vehicle for reliability do your own oil changes or find a shop that actually cares about the work they do read more

My wife and I went in to purchase a car and was helped by Ray. We got great service from him and the entire process was efficient. We would definitely return to purchase another car from him. read more

Super helpful and respectful throughout. I was super anxious about the financing process, but Frank instantly made me feel comfortable. He explained every warranty and protection plan without pressure and helped me choose what actually made sense for my driving habits. I left feeling empowered, not confused. Honestly wish every dealership had a finance guy like Frank. read more

My mom and I have collectively have financed five cars with Mossy VW. This last time we worked with Ray and he was totally down to earth from the begining. He explained every story thoroughly, more than how last sales people handled the process. Ray worked with Frank to ensure our documentation was accurate and smooth as it could be. We highly recommend Ray for his approach and personality. Honest person! Frank is a genius with numbers and worked persistently to help with my financing options. Frank is funny, warm, and transparent - he is such a pleasure to work with. Frank is a numbers ninja! At the end of the day, they have a business to operate. However, with that reality also comes seemingly sincere people trying to make an honest loving and customers happy. We will probably always drive Volkswagens and Mossy VW Escondido is our go-to. Heart full of gratitude - many thank you! read more

Excellent Excellent Excellent SERVICE!! Took my car in to get serviced for the first time was referred from a friend and these guys went above and beyond thank you especially to Brendan. Avery and Francisco you guys are the best!! read more

Just bought my 5th Volkswagen from this dealership. Frank Porto is the most amazing and helpful person in finance, he is the reason I keep coming back to this dealership. Frank makes my Vehicle purchase so easy! Jonathan was my sales rep, Jonathan had a great personality and very helpful read more

Stay far away from this car dealership! There's a guy named Frank Partos working there who is a total scammer. He slipped a completely useless insurance add-on into my contract -- something I didn't need, wasn't told about, can't use, and can't cancel. No explanation, no transparency, just pure deception. This place is a ripoff read more

Mossy Volkswagen - Car Dealers Near Me - Escondido, California

If I could go back 4 years and never drive to this dealership on a Sunday in December I would. WHATEVER YOU DO DONT GO HERE!!!! the communication between these guys is messy. No one is on the same page here. I literally cannot even believe this place is still selling cars. My best advice to the owners find yourself a new manager with some customer service skills..... I could write a novel about every reason why you should try a different VW dealership. All I'm going to say is BIGGEST MISTAKE OF YOUR LIFE WILL BE TRUST THIS LOCATION!!!! After we left here and went somewhere else this past weekend the guys couldn't believe the chaos we just came from read more

Overdue but a recent interaction reminded me to submit my review! Long story short... Bought my ID.4 last year. Worked with Joyce Poblete by phone and email to secure the car and pricing before heading to dealership to sign the papers. SUPER efficient, amazing customer service, competitive pricing, no hassle giving us what we asked for our trade-in. A+++! Fast forward 13 months later and I had to retrieve a code related to the vehicle. Spoke with Emilio Monrroy who understood the issue and quickly found the solution (it wasn't straightforward due to the time that had lapsed). A+++! All auto sales should be like this, from pre- to post-purchase! A+++! read more

This is my third visit to this service department, and I'm honestly unsure if I should continue coming here or try a different VW dealership. We purchased our 2019 VW Beetle elsewhere but have been using this location for all of our service needs since then. Unfortunately, the experience has been far from seamless. Despite having extended warranties and maintenance plans, I constantly find myself being upsold on services that may not even be necessary. The mechanic or service advisor does not seem to check if previous work has already been completed, which leads to repeated recommendations for the same repairs. Instead of getting clear explanations in person, I just receive an email with work recommendations, leaving me to follow up with a phone call to ask whether the services are actually necessary. On our last visit, we weren't even informed that a part had been ordered and that the car would need to stay overnight. I had to ask specifically about the repair status for the issue we originally brought the car in for--on top of sorting through all the extra recommended add-on services. It's either a lack of attention to detail or a deliberate attempt to push unnecessary services, which makes me question the integrity of this dealership. While the staff is friendly enough, the overall experience leaves much to be desired. I may give them one more chance, but if this continues, I'll be taking my business elsewhere. read more

Janette was amazing! I called in to to see if they had a car in their lot and they did. Janette held the car so I can come and see it. Checked it out and bought it. There were a few kinks in the front of the car and she made sure it was taken care of. Kept in contact with me the entire time. Great customer service! Thank you! read more

Mossy Volkswagen - Car Dealers Near Me - Escondido, California

Please don't give these scammers your money. I guarantee that you will get better prices and better customer service at literally any other VW dealership. Never in my life have I been treated so poorly at a dealership. They tried to slap on a $4000 'maintenance' fee on the very last sheet before signing without mentioning it at all (which is illegal). They were also very aggressive, they said that if I left the dealership they wouldn't give me the same 'deal' the next day (also illegal). They would talk at you rapid fire constantly so you couldn't think to pressure you. I went with my mom so she could cosign for a better rate, and they called her EVERY HOUR on the hour for all of the next day. Not to mention the manager was unbelievably disrespectful and constantly raising his voice. I would honestly expect their behavior out of Indian Call Center scammers not a VW dealership, VW dealerships are supposed to be nice. I went to a different VW and got a much cheaper price within 30 minutes. My experience was way better too, they were so much nicer and more straightforward. Don't go to Mossy VW, they are the sleezyest dealership on Auto Park Way. read more

Thanks mossy Volkswagen for helping me get my truck specially to ray and frank the taaank!!! Ray you made the test drive a comfortable experience you explained everything about the car with detail my options on financing and you got me with frank the tank! Frank you got me a loan! I dont have the best credit, yet you got me with a low down payment, good payments and even gave a plan to refinance . The casillas family is blessed thanks to you guys ! I work for the city of san diego and all my coworkers will be asking for Ray when they need a car! You never made me feel uncomfortable in the process you treated me like if i had money to buy it cash bro thank you !! read more

Mossy Volkswagen - Car Dealers Near Me - Escondido, California

Car Museum These guys are not interested in selling EV cars, they would rather hang on to them at the back of the lot than work on a deal with customers. I have inquired about a 2023 ID.4 Pro S, aiming to negotiate a price that aligns with what other dealers in the area have sold similar vehicles for and it's withing range of KBB's vehicle value. However, this dealership keeps declining my offer, retorting to platitudes to emphasize their costs. Moreover, they keep mentioning that they have rejected similar offers due to EV incentives. However, these incentives do not influence our pricing strategy, as we have conducted thorough research considering the vehicle's annual depreciation to determine its true value. Unfortunately, Mossy Volkswagen is the only other dealership in the area participating in the Clean Cars program, which limits options for purchasing. Participation in Clean Cars signifies a commitment to assisting customers in purchasing qualifying clean cars that meet program requirements, rather than creating obstacles. read more

Huge thanks to Frank for making my lease experience painless. He had all the numbers ready, explained everything clearly, and gave me multiple options to consider without trying to push me into anything. I felt respected the entire time. He even stayed late to finish my paperwork without rushing. Mossy VW is lucky to have him! read more

Ricardo in service is the best! Went above and beyond any typical customer service I receive from any establishment. He is great and I look forward to seeing him again in the service department. read more

I've always had a great experience with their no-pressure sales team, with quick solutions and timely communication. Their service team was also on top of communicating timelines and giving updates on the vehicle status. read more

Had a great buying experience at Missy VW Escondido. Replacing a 3 yr lease of a Jetta SE with a lease of a new Jetta SEL. Daniel and Trent of the sales team were very professional, honest, and fair. They really paid attention to what we needed for a deal and came thru. We had some logistic challenges to get the deal executed and they went over and above to make it work . Frank in Finance was friendly , efficient, fair and no big pressure to upsell. Overall A+ experience. The whole process was quick and efficient. I recommend these folks. Great , honest to deal with. Thank you Mossy Escondido Team!!!! read more

Frank made the financing part actually enjoyable. I usually dread the finance office, but Frank Parto completely changed that. He was calm, honest, and incredibly clear. He broke down every line of the contract, showed me side-by-side comparisons of my options, and didn't push any unnecessary add-ons. It felt like I was working with a consultant, not a salesman. Huge shoutout to Frank -- this was the smoothest car purchase I've ever had. read more

My wife and I bought a car from Frank recently this year. While we've always had a great experience with their no-pressure sales team, yet, Frank was instrumental for us to make our decision with his quick solutions and timely communication. We are grateful for all the help Frank provided and facilitate the purchasing process. He has offered us the best financial incentives and payment including all the best necessary coverages. Their service team was also on top of communicating timelines and giving updates on the vehicle status. We highly recommend Frank and his professional team to everyone. read more

Stay far away from this car dealership! There's an Italian scam artist named Frank Partos working there who will trick you into signing a contract with a completely useless insurance add-on. It's something you can't use, can't cancel, and weren't even properly informed about. Total fraud -- don't let them scam you like they did me read more

Mossy Volkswagen - Car Dealers Near Me - Escondido, California

This is my 2nd time going through Mossy Volkswagen to get a car and I had an awesome experience. Ray Reel was my salesperson and he was amazing to work with. He was patient and thorough and followed up with me throughout the process. I was very pleased with his customer service and he wasn't pushy - just helpful and honest. This is the kind of experience that will keep me coming back here (I've also had similar positive experiences with the folks in the service department). Thank you! read more

After having a not-so-great experience at a different Volkswagen dealership, we decided to drive a bit further and check out this dealership. If I could give them 100 stars, I would. This is my first VW, transitioning from Mercedes, and I'm absolutely in love. Ray Reel was our salesperson and he was amazing. Very personable, knowledgeable, did not pressure us whatsoever (even though we knew we were leaving with a car), and made the process quick and seamless. I was able to leave with exactly what I wanted (Tiguan SE R Line Black with a white exterior - and his name has been decided: Schwartz). Jorge and Emilio were also wonderful and made the process so smooth. I've truly never had such a great experience at a car dealership before. I can't thank you all enough and I couldn't recommend this dealership more! read more

I would not buy a car from this place if it was the last car dealer on Earth. I was trying to trade my 2024 GTI for a USED 2024 Golf R. I guess they don't want my business or money either. UPDATED: Josh nice reply however look at the way your employees talked to me. That is the issue. read more

TECHNICIAN DROVE MY CAR HIGHLY AGGRESSIVE DURING A UNNECESSARY "TEST DRIVE". I came in for a AIRBAG RECALL on my vehicle and no part of that job requires a test drive as it has nothing to do with the engine. Service advisor who claimed to be a manager (there was no badge indicating that he was) stated "it was apart of the multi-point inspection to see if the engine can handle the load and also make sure no engine light comes on. I felt lied too and he was trying to cover the tech. I told the "service advisor manager" if my engine blows up on that test drive due to that aggressive driving by the tech, I THE CUSTOMER IS 100% LIABLE FOR THE DAMAGES CAUSE BY THE AGGRESSIVE/UNNEEDED TEST DRIVE, he (service advisor) of course disagrees but anyone who worked at a dealership knows that is a lie and I would've been with a blown engine and SOL. My feedback to this establishment is DISCLOSE A TEST DRIVE that will be taking place as I had no knowledge of such until it was too late. read more

Ray was great, smooth process, love my new VW Jetta It rides so smoothly, no longer necessary to name my favorite pot holes. read more

Mossy Volkswagen - Car Dealers Near Me - Escondido, California

I leased a VW ID.4 from Mossy VW. Ray was my sales representative and Frank helped me with financing. I had a great experience, everyone was extremely helpful, Ray went through all the details on operating the vehicle and Frank explained the difference between buying and leasing so I could make a fully informed decision. i highly recommend giving the Mossy Team a shot at your business. No pressure, very informative and a good experience. Thanks Mossy Team! Keith read more

I bought a used Nissan from this dealership about a year ago, and they sold me an additional product through the finance department. Now, I need more information about it. I have called the finance department 20 times, but no one has returned my calls. Someone from the sales department did call me back, but they couldn't locate my account. However, finance has all the information and can conduct a complete search. Unfortunately, there seems to be no regard for clients at this dealership, as it has been seven days, and they still have not responded or contacted me. I live 40 minutes away from them, so driving back is a hassle. I am 100% sure I bought the car from this dealership--aside from remembering the purchase, my license plates were even issued there! It's crazy that after all this time, I can't get a simple response. As someone who worked at a Sonic dealership for years, I find this truly disappointing. read more

Thanks Janet! I love my car! These folks here are so nice and helpful spending my money where it counts. read more

Mossy Volkswagen - Mitsubishi Outlander plugin hybrid - Car Dealers Near Me - Escondido, California

Nothing but good experiences working with this dealership. Last year I purchased a new GTI with the help of Sales consultant David Bratt. I had pre-ordered my vehicle and it arrived during a particularly busy stretch at work. David was great at helping get financing and paperwork started remotely so I could save time on the day of pickup. Since purchasing, David and the other staff at Mossy have been fantastic about following up with me to make sure I am completely satisfied. I highly recommend David and Mossy to anyone looking to purchase a VW. read more

Mossy Volkswagen - Car Dealers Near Me - Escondido, California

We highly recommend this dealership! We received the best service with the greatest attitude for the purchase of our sons volkswagen GtI. Ray Reel our product consultant is such a tremendous asset to the company. He is so knowledgeable and personable. we also were impressed with Finance manager Frank Parto. He is such an asset too! Monica Medina products specialist is an asset too. She is the nicest and a breath of fresh energy! Thank you everyone we appreciate all that you have done!!!! read more

Ray Reel at Mossy Volkswagen was a pure professional while taking me through my vehicle purchase! He was very knowledgeable and didn't put any pressure on me to buy, even though I knew I was there ready to drive off with a new car. Ray listened to my wants and needs and provided insightful feedback as well as his personal experience with the same car. The whole process was easy enough and the whole dealership was very hospitable. Not only did I buy a new car that I thoroughly enjoy but I gained a friend at the same time. Mossy also insured me they will take care of my car every step of the way in the future. In the end I was able to get the car I wanted and feel extra comforted knowing they had my best interest in mind. Thank you Ray for being the upmost professional during this experience! read more

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Overall fantastic experience here! Had emailed back & forth a few times with Ray Reel--he was incredibly helpful and responsive-- and then we came in intending to test drive and consider our options, however we ended up purchasing same day! From the moment we arrived, Ray was so wonderfully attentive, knowledgeable, personable, and prepared that we landed on exactly what we were looking for in just 1 trip. Ray ensured that our entire experience start-to-finish could not have been smoother or more pleasant. And Frank on the final Finance/paperwork process was an absolute delight: Efficient, funny, and a pleasure to close out our deal with! read more

I took my keys in to get the batteries replaced....Junior. thanks so much. Within a few minutes, the batteries were replaced....since I bought in my own batteries, there wasn't a charge...thanks again. read more

Mossy Volkswagen - Inside dealership. - Car Dealers Near Me - Escondido, California

I recently purchased a car with the help of Janette, and I cannot say enough good things about the experience. From start to finish, she was absolutely exceptional. Janette was incredibly patient with us throughout the entire process, never once rushing or pressuring us. We came in with what felt like a million questions, and she took the time to answer every single one thoroughly and honestly and made sure things were set right. She listened to what we wanted, what we needed, and she made sure our voice was heard throughout the entire process. If you're looking to buy a car and want to work with someone who will treat you like more than just a sale, Janette is the one. read more