If you only read one positive review, read mine. This was my first time buying a Lexus. I hate buying cars. I hate the haggle. I've been leasing Toyotas RAV4s for over a decade but decided it was time for something better. First, I went to Temecula Lexus but was not happy with the price and some of the comments made about my trade in. I called Escondido Lexus and asked to be helped by a woman. I was introduced to Coco - she got me the price I wanted and I didn't have to haggle. I was happy, car was ordered, just had to wait a few days. Wellllll.... I get a call from Coco. Apparently the dealership the car was transferring from messed up and they didn't have the car I ordered. The manager at Escondido wouldn't accept this and had them ship the only car they had in the same color combo, which was the hybrid premium version of what I bought and THEY HONORED THE ORIGINAL PRICE. Yep. They knocked a ton off msrp to make sure I still got it for what I asked. I hadn't even signed paperwork yet and they did this on their own before they even called me. I've had a rough year and this was probably the coolest thing that had happened to me in years. They took a massive hit because it was the right thing to do. Never been to a dealership that would do that. I only lease my cars and I can say I'll never set foot in another dealership again. This is the best and the reason why their reviews are so good. Even the paperwork process was seamless - Misael was so nice and not pushy, which I appreciated so much. Don't waste your time at another dealership - this is the only one you need. read more

Lexus Escondido - My pretty new ride - Car Dealers Near Me - Escondido, California

I have always had my oil changes done at Lexus Escondido. This last time, I take my 2018 IS300 and get my oil change during my lunch break, I was told by service writer "Chow" loaner cars were no longer offered for oil changes. I had to call Lyft to take me back to work, and then take me back to the dealership after my car was done. No prior notice about this amenity no longer being offered. My $145 oil change effectively cost over $200. in an email I received in January: Some of our amenities: Bilingual Staff (true I guess) Complimentary Car Wash (true) Complimentary Lexus Loaner Vehicle (totally false now) Elite of Lexus Dealer (it used to be) Saturday Service Hours (true in the past) State of the Art Facility (true) I used to go out of my way to go to Lexus Escondido where I bought my first Lexus and they had been awesome! Now I don't think I would give them my business ever again. read more

I brought my 2024 NX 450h+ in for 20,000 mile maintenance. I prepaid for maintenance when I purchased the car. My service person said the 3 additional services were "recommended." I found that odd given that my car is still fairly new. I declined the alignment because I knew the car was handling fine and that cost over $200. He also said I should get a "Fuel Induction Service" and "Hybrid Filter" both priced around $200 each. I didn't know any better and assumed that these were factory recommendations so I agreed. I made a 7:30 am appointment and "Jesse" said it would take a while due to a recall fix. So I took a loaner. When I went home, I researched what is recommended for my car at 20,000 miles and nowhere could I find the 3 additional services Jesse said I should get. I was finally notified over 48 hours later my car was finished. I chose Lexus because I thought they had a reputation for good service. I also dealt with a couple of decent people at Lexus Escondido. I believe the service person Jesse was absolutely scamming. I prepaid the maintenance so he looked for other ways for me to pay Lexus for the "maintenance." $400 later I got my car back. I DO NOT TRUST THIS DEALERSHIP AT ALL FOR SERVICE NOW AND SUGGEST YOU BE VERY CAREFUL WHEN THEY "RECOMMEND" SERVICES AND CHECK YOURSELF BEFORE PAYING. I will look for other alternatives in the future. Extremely disappointed. read more

Lexus Escondido is OUTSTANDING! 7 AM service..shuttle is 15 minutes behind and they apologize, no problem! Lexus proceeds to hand me a $10 voucher for coffee at the concession stand in the lobby...seriously!!!? Not needed but it is these little details that sets Lexus apart from the competitors. They treat their customers extremely well and it doesn't go unnoticed. I'm a loyal Lexus owner for life! These people truly know what they are doing and I appreciate the effort, it goes a long way. read more

Good atmosphere, comfortable waiting area, and the appointment process is usually smooth and quick. Overall, always a pleasant experience coming here. read more

Lexus Escondido - Lexus Escondido - Car Dealers Near Me - Escondido, California

My service advisor Anthony was amazing! The best I've had so far. He was on top of everything. He kept me well informed kept his promise. This is my dealership for now on. Thank you Anthony for giving me a great experience here at Lexus of Escondido. read more

The service they provide is unique. We are very satisfied with them. They fought for us to get a windshield replacement from Lexus (center) with their heart. And they did :D Thank you guys read more

Well Vanessa, I have been getting my car washed for many months. Prior to new ownership, the wait for a car wash was ALWAYS under an hour. I was never given the excuse that the car wash is first for cars already in for service. This is poor service, plain and simple. The new owner is pinching pennies and it shows. Tell him to hire another person to wash cars if he know the wait is long, and if he sincerely wants to satisfy the clientele. Your answer does not accurately reflect what the bulk of Lexus owners are now experiencing. read more

Great car buying experience! Worked with Gurmeet to buy my new RX350 and had a surprisingly smooth experience. The Great: I didn't feel hounded The Good: The show room is beautiful The Bad: NA The Ulgy: NA I haven't experienced their service yet, but I really appreciated the ease of purchasing a vehicle from them. read more

Mustafa was our sales guy. We clicked from the minute we talked on the phone while looking for the GX 550. We got our car within a month. He was transparent about the pricing, and never made us feel pressured. He answered all our questions about the vehicle and made the paperwork process seamless. I would recommend him any day! Thx Mustafa u are the best. read more

A smooth, no pressure sales experience from beginning to end. Months later and still confident we got a good deal on the perfect car for us! read more

Lexus Escondido - Car Dealers Near Me - Escondido, California

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Worked with Matt I at Lexus Escondido for several months leading up to the purchase of my GX 550. I have to say compared to the 10 other dealers that I tried working with, I was blown away by Matt's approach and transparency. It was probably one of the best experiences I've had working with a car dealer, and we all know those can be challenging. I would definitely recommend if you were looking to get a Lexus. Do not go anywhere else except here! read more

Here I am again, 4 years after buying what I thought was my last new car! As a "car business" family, we always do our research, price, history reports, etc and I always find myself back at Lexus of Escondido. This is the 7th car my family has purchased from Omid Sarem, and he is the reason I always come back. The store is beautiful, quality of vehicle is impressive, but Omid's customer service is unmeasurable. He ALWAYS puts our needs first! Thank you Omid for your excellent dedication to your customers, we truly appreciate you! read more

I purchased a used Lexus from Lexus Escondido and had a wonderful experience! No hidden fees, very friendly service and the communication was excellent. Unfortunately, I have had some negative experiences with some other dealerships (hidden fees, no call backs, etc.) In comparison, Lexus of Escondido was a breath of fresh air and I truly enjoyed doing business with them. I would like to give special thanks to Coco, John and Joel! They provided outstanding service from start to finish! Highly recommend Lexus of Escondido if you are in the market for a used car/Lexus! read more

89-year-old relative of mine was quoted $320 for an additional key. Dropped off car. An hour later, back at home, got call that it would be over $500. read more

Twice in service, twice disappointed. The first time it was supposed to be a "60 minute or less" oil change that became almost 3 hours. Those signs have since disappeared. Second visit, oil change and a recall. Confirmed a loaner the day before our 10am Friday appt. After checking in and being led to the loaner desk by our advisor, we're told that there are 10 people ahead of us waiting for a loaner but there are no loaners available until some are returned. We opt for a ride home, cancel the oil change, just do the recall and let us know when it's done. They picked us up when service was Talking to an employee revealed that this is a common occurrence, he said they over book and run out of loaners on a regular basis. Just tell me you have no loaners! I'll make other arrangements versus lying to your customers. The dealership has a depressing vibe compared to when we purchased our vehicle. The accessory/gift shop is closed, hardly any inventory available and service is overwhelmed. The Lexus "experience" is no better than Toyota, Ford or any other brand. The car is fine but Lexus needs to stop over promising and under delivering. read more

Update The dealership reached out to me and repaired the damage to the trim. I am so happy they took responsibility and didn't try to dismiss my frustration. Great customer support and service at Lexus of Escondido read more

Wow. My first experience with the Lexus brand was above and beyond at Escondido. 5 stars to Daniel. I called and they had me come in right away. Daniel Tovar, the tech specialist greeted me helped me with all the questions I had and more. He was helpful, professional, and patient. He even assisted my husband with questions he had over the phone. (I had decided to reach out to Escondido since I was not getting any help from Carlsbad location for 5 consecutive business days). I finally got a call from Carlsbad tech while I was getting assistance in Escondido. A bit too late but glad I was able to experience such amazing and timely help from Escondido team. Thank you! Keep up the amazing work. You guys rock! read more

Absolutely thrilled with Lexus of Escondido! I'm a longtime hairstylist in Escondido, and my friend Robbin referred me to Mathew after I had a not-so-great experience elsewhere. I told him what I needed, and he totally respected my budget--no pressure, no pushy sales tactics. I was even considering a certified pre-owned, but he let me know about a great deal on a 2025 ES. I stopped by (straight from the gym ), and the whole process was smooth, fast, and easy. Finance with Andrew was just as great--super friendly and efficient. Even the sales manager followed up to make sure I was happy. I love my new car and highly recommend Mathew and the whole Lexus of Escondido read more

Daniel Tovar was awesome! So accommodating, available, friendly, and informed.! He took care of all of my needs and then offered to be of service for the future. 10+! Thank you! read more

I recently purchased a preowned GX 460 for my wife from this place. I know these cars are hard to come by with the V8 so the day we bought this car, was not planned. I was only there with my wife as she gets her RX 350 serviced. I ran into a salesman name Martin Orin. He asked me if I was looking for a new car and said I am always looking. I specifically said I am looking a 7 seater. He showed me a few TX but I was not impress. Then, he mentioned that he has a preowned certified 2023 GX 460. This is the car I have been hunting for more that a year. I consulted with my wife and had her check it out. Long story short, we got the car. As far as Martin, he is a super nice guy. Soft spoken, very helpful and really spent time speaking to my wife about the car. My family has purchased 7 cars from this dealer and we usually deal with Emiliano (He left the company). If you are in the market for a Lexus, come check these guys out and as for Martin. You wont be disappointed. read more

Lexus Escondido - I finally found the car I want for my wife. - Car Dealers Near Me - Escondido, California

I was so impressed with Daniel Tovar who helped me set up the technical features of my new Rx350h. He was patient, kind and so professional. He went above and beyond and treated me with so much respect and care. He is a fantastic asset to the Lexus Escondido team! read more

If your looking for an excellent car and a great sales consultant, stop in and ask for Mustafa. Best at what he does, very knowledgeable about the product he represents and he does not pressure or rush you decisions making. read more

UPDATE 3/23/26: After the purchase, I learned that the information provided about a tax refund was inaccurate. I reached out to the dealership, and while they apologized and noted the employee is no longer with them, no resolution or compensation was offered. read more

I just picked up my car from service department and I am very happy with my experience. I couldn't get a loaner car this time because they just updated their loaner policy and only certain services can now get loaners so I had to wait but it was fine. My advisor was very nice and the rest of the staff kept checking on me making sure my time was valued which I appreciated! They also gave me some lunch while I waited from their cafe and had an iced latte which also was really good! I definitely recommend the service department! read more

This place deserves no stars. When I went looking for a used vehicle they didn't have a single electric car, I was shocked. The car I ended up buying (10 year old used car) has some glaring issues that clearly a non-existent inspection team missed, either that or they are blind at best or just don't care at worst. With what should have been some sort of certified used vehicle, I'm left with a car that has some wrong parts installed and brakes that need replacement right away. The rear wiper they had installed was literally too big and scratched the top of the car. I'm owed at least some touch up paint, let alone an apology and some money, but doubt I will receive any of that from Lexus Escondido. I get all these emails from them saying that my vehicle "Has gone up in value" which is completely fake and insulting to my intelligence. The sales people at Lexus Escondido don't know what they are doing and the office is incredibly outdated with sun-washed photos from decades ago and I'd say the whole building is in need of a remodel (surely they can afford it). Overall the employees here don't know what they are doing at Lexus Escondido and you should take your business elsewhere. read more

Lexus Escondido - Wrong rear wiper installed by someone who doesn't know what they are doing. Employees either did this or overlooked it, scratched the top - Car Dealers Near Me - Escondido, California

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I just had a terrible experience with the service department. A simple oil change turn into $900 dollar maintenance fee on a car with less than 26k miles and other Lexus dealerships told me the year of my car is still in good standing. After I declined to sign for the $900 fee and told him I just wanted an oil change, this staff then told me they do not have loaner car, and I will need to pay to rent a vehicle. The staff name is Jims. Complete scammer, I do not trust nor will I ever step foot into this place again. One star is too good for them. read more

I can't trust Lexus of Escondido and its employees to keep track of my keys or my vehicle or yours. I have had 2 unfortunate experiences with the service department that was alarming and unacceptable customer service. I scheduled a service appointment and simultaneously booked a loaner via the RZ rental program. My husband dropped off the vehicle and although the service department was quite busy it appeared that communication had not occurred internally between service and loaner departments. We were informed that the service booked was not covered by my service package. Disappointed and feeling misled about the coverage for service and maintenance we settled for a carwash and left our vehicle in exchange for the rental/loaner (part of the rz program includes a car wash, vehicle charging while a rental/loaner is in use.) Approximately an hour after my vehicle was dropped off I received a call from Robin who was uninformed about my vehicle service/rental. She stated my car was ready for pickup and did not have knowledge of the rental. I clarified that my vehicle would be staying through the weekend. I returned the vehicle at approximately 7:45 am. I walked up the cashier (Robin) and she was unable to find my keys. She walked around a bit and called someone who was not working that day to ask if they had placed my keys elsewhere. She called over the service manager to see if the keys had been placed in a safe. She returned and stated that she didn't know where my keys were and that she would have my vehicle delivered to me. I have a digital key on my phone and I instead asked that she call me when the keys were found as I could open and start my car with my phone. I asked where my vehicle was parked and she did not know. She said that the vehicle could be parked anywhere out front apologized for the inconvenience and offered me something from the cafe. I declined as I was running late for an appointment. I walked out and my vehicle was nowhere to be found. I returned to the desk and asked her to help me find my vehicle as it was not parked outside. Multiple staff came by to help her look for my keys and car and no one could find either. No one had a clue where my keys were or where my vehicle was. 30 minutes had gone and by 8:15 Robin returns and states that my car had been washed again and that it had been placed on the charger and someone was bringing it around. She said "It's not my fault someone took the keys and didn't tell me" I find it appalling that just anyone could take keys, no one was informed, and no record was kept of where my vehicle was. I was then asked by another male staff member what color my vehicle was. Shouldn't they know? I answered the man in the driveway that my vehicle is gray. He returns at 8:29 with a silver RZ and says "here it is" The staff was prepared to hand me the keys to a vehicle that did not belong to me which was the most alarming and egregious error. Several minutes later my vehicle was returned at about 8:40 am. My vehicle was not washed, not charged, (it only had 32 miles of charge) and I was unable to make it to my appointment. Unfortunately these mistakes represent a serious lapse in professional standards that could potentially mislead or harm other customers. Im incredibly disappointed with how poorly this was all handled by so many staff members. When I initially leased my RZ as my first family vehicle I was led to believe that they prided themselves on quality, safety and excellent customer service. I was instead met with a careless, uncommunicative, and irresponsible team who lost my keys, misplaced my vehicle, and nearly handed over someone else's vehicle. I recently returned for a 10K maintenance service and found out about 3 recalls on my vehicle. When I dropped off my vehicle I explained the previous incident had occurred to my service advisor Tyler and he assured me this would not happen again. The next morning I receive a call from Kyle at Lexus asking me to schedule my service. Confused and concerned that my vehicle had once again been misplaced I return the call and he apologizes for the miscommunication stating that he was new. Fine mistakes happen but who is running this place? Why does no one seem to be informed? Why are new employees not being guided? Why am I worried about my vehicle? I come by later that afternoon to pick up my vehicle after a call with Tyler the service advisor who was apologetic for the inconvenience. I stop in and chat with Bob Zepeda who is the sales person I initially set up my lease with. I explain all my concerns and he assures me that he will speak with service and management about my concerns. Although I received two follow up calls from Bob I never heard from anyone in service or management. How can I trust that they are repairing and maintaining a vehicle that I drive my family in? Beware. I do not recommend Lexus of Escondido. read more

I had a fantastic experience buying my car at Lexus Escondido. From start to finish, the process was seamless and genuinely enjoyable. Sammy teed everything up perfectly, and Coco Vega truly rolled out the red carpet. Coco took the time to really listen to me (my budget, my needs, and what I was looking for) and worked with me every step of the way to make it happen. I truly felt supported and understood, which made all the difference. I couldn't be happier with my experience and wouldn't hesitate to recommend Coco, Sammy, and the entire Lexus Escondido team to anyone looking for a smooth, professional, and personalized car-buying experience! read more

Daniel Tovar has been so helpful with our problem regarding our phone connection to the car. He is a warmth and a very nice person. Very professional and smart. Thank you for having a great person lije him in serving us. Have a great day. read more

We were in the market for an new SUV, and stopped in. The sales staff were great, not pushy, very friendly. We ended up leasing a RZ350. As Tesla owners (leased prior to Elon losing his mind), we were very aware of the charging locations and the ease of finding them. We had been told that Toyota/Lexus were going to utilize the Tesla chargers beginning with 2025 models and we specifically asked if they were compatible with the model we leased, and were assured that they were. We also inquired as to adapters, and were told that they were also available. Not so much on either account. The lexus is not compatible with Tesla chargers. Aftermarket chargers are inconsistently compatible. As we travel between northern and southern California frequently, there are limited locations that the Lexus can be charged, which makes driving the Lexus long distances a challenge and creates unnecessary anxiety. Overall disappointing experience as the sales staff really don't seem to know the product they sold. read more

Wrote a review early this year about my unsatisfactory buying experience here. When my car was getting close to 15K miles I received a notice from Lexus Escondido advertising an oil change special. Despite the fact it was an "L-Certified" vehicle with extended service warranty. I then received a notice from Carlsbad Lexus that service was soon due at no charge. Took it to Carlsbad. read more

Sophisticated, serene and beautiful, this review is for the Parts Department. My key for the tire lock was over torqued by the AAA Roadside Service when a flat tire was changed and I needed a new key. When I showed the damaged key, the parts employee came out with me with his kit to determine the proper replacement key. He found the correct key and I was pleasantly surprised that it was that easy, very reasonable and done with professionalism. I truly appreciate their service!!! read more

Lexus Escondido - View through my dirty window of the front entrance - Car Dealers Near Me - Escondido, California

Run!!! Cause you won't be driving away with a car from this dealership - they will sell that car out from under you. We initially stopped in looking for a good vehicle for my son and wandered the lot for a good half hour before anyone even acknowledged us. During that visit, I saw a very nice used car (not a Lexus) but still, on their lot. I decided to stop in a second time to inquire about said vehicle for myself - after over 20 minutes, I still had not been greeted by any sales rep. I went inside to see if the dealership was open and if anyone wanted to assist me. John agreed to and pulled the car around. My husband was not with me so I let John know I was interested but needed to confer with my husband. I asked him to work up a price sheet and send to me. A couple days later, I still hadn't received anything so I texted him - no response. The next contact I received was from Sarah, she said she worked with John and wanted to know if I had any questions. I let her know I was still waiting for the purchase amount from John. It took another day before I heard back from John and I was ghosted again. I sent several messages asking for information, they were not replied to rather, I received notification from Sarah the vehicle had been sold. I was surprised at this because my son stopped in, spoke with another sales rep, Bob Zepeda who showed him the car and let him take video of it. My husband made contact with Bob who assured us the car was available for sale. He agreed to draw up the paperwork so we could wire funds to buy it. Bob apologized for someone telling us the car was sold when it wasn't and went out of his way to reassure us we were clear to buy it. Based on Bob's assurances, I completed the online application he emailed to me (Lexus Credit forms) and I secured an approved loan from my credit union. The morning my bank was cutting the check to the dealer, they informed me to have Lexus Escondido send them a purchase agreement and a photo of the title. Bob assured me he would get that over to my bank same day. Later in the afternoon, Bob calls. His tone is not the confident Bob I have been speaking with, he is hesitant. He informs me he can't send the title, that finance will and he will have a manager call me. I'm concerned now and ask Bob if the car has been sold? He assures me it hasn't, that he is working to get my purchase completed. A few minutes later, Bob calls back with the worst information. He informs me there is a buyer in the dealership right now and they are buying the car. He says management does not care that I have been trying to buy this car for two weeks- two weeks! Bob says the dealership managers are selling the car to who ever gives them money first. I reminded Bob I have been waiting for a purchase agreement for two days - only the dealership can provide that. I was basically told too bad. This dealership's conduct is reprehensible!!! I will NEVER attempt any business with them again. Worst experience ever. read more

I had a wonderful experience there recently! Everyone there is very friendly and hospitable. They make you feel very welcome and well taken care of!! From start to finish my experience was extremely supportive. I will definitely be coming back for service and will recommend my friends there as well!! Everyone there seemed happy to be there!! read more

I have been coming here since they opened and I will never go anywhere else. Their staff understands the importance of customer service and first and foremost treat me like I'm a VIP. Everyone is so friendly and accommodating and have referred everyone I know here. From their cafe, the golf simulator and the massage chairs there are so many amenities while I wait. I will never go anywhere else! read more

I just had a really great experience buying a pre owned vehicle at Lexus of Escondido. I was lucky to have sales rep John Edward Madera help me with my purchase. I came in knowing what I wanted, but he was so gracious and fun to talk to that it made buying a car actually pleasant! We discussed the ins and outs this particular vehicle and John was able to get me a really great deal! Thank you Lexus! I'm so excited to start driving my sweet little EV and I'll be sure to recommend Lexus of Escondido as I'm turning heads driving around the hood :) All the staff at this agency are very polite and friendly; also they have several awesome Lexus collector's cars that you can drool over! Thanks again so as I laugh my way pass the gas pumps I'll see you on the twistys!! read more

Lexus Escondido - They even put a bow on it!! - Car Dealers Near Me - Escondido, California

I purchased our 2025 Lexus RX 350-h in April, it was a great experience with Joel who was our salesperson and the Alejandro was our IT fellow, all went well until something happened with my CarPlay app. Joel reconnected me with Alejandro and after 35 minutes on the phone I was up and running. Joel and Alejandro saved me a 40 minutes drive each way. Thanks Fellows, Paul read more

Anthony Lee is the best service manager here! He's quick and always takes care of my requests and car

The dealership is beautiful and selection of new lexus is great: "BUT" The service department is one-star, call them and a very nice person will tell you service advisor will call you back, they don't call you back, they just are not interested in your business, it frequently happens, today 9am, the very nice young lady at Lexus Escondido answering the phone at the the service department said, I sent a message to service advisor Michael and he will call you right back, of course he never did call back, this has happened to me numerous times at this dealership, no problem i will go to Lexus San Diego for my 100,000 mile tune up and new tires, always excellent customer service from that service department, Lexus San Diego (888) 476-4095, They will also tell you about any specials they have on parts/service, read more