Parts Dept is awesome! Gus , Daniel and Tom ! Are always very helpful and friendly. They go out of there way . We appreciate you all . read more

Lexus Escondido is OUTSTANDING! 7 AM service..shuttle is 15 minutes behind and they apologize, no problem! Lexus proceeds to hand me a $10 voucher for coffee at the concession stand in the lobby...seriously!!!? Not needed but it is these little details that sets Lexus apart from the competitors. They treat their customers extremely well and it doesn't go unnoticed. I'm a loyal Lexus owner for life! These people truly know what they are doing and I appreciate the effort, it goes a long way. Editing to add - Mark (shuttle driver) is AMAZING! read more

Second to none. I purchased a used Defender from this dealership and they shipped it to Utah and did everything paperless! Fantastic experience. read more

Lexus Escondido - Car Dealers Near Me - Escondido, California

Alejandro Sanz just spent ample time with me answering my questions about my recent RX350 purchase. Alejandro is extremely knowledgeable and patient, explaining everything about my new car. Totally impressed with him and the entire dealership as well as my purchase. read more

Lexus Escondido - Car Dealers Near Me - Escondido, California

This dealership is impressive! the staff are very friendly and knowledgeable. They have a fabulous cafe that serves specialty coffee's, smoothies and great breakfast and lunch options. Great experience! read more

Had an appointment for 12noon waited 15 minutes and no one came so we left never to go back so sorry you missed a cash paying customer.

If you only read one positive review, read mine. This was my first time buying a Lexus. I hate buying cars. I hate the haggle. I've been leasing Toyotas RAV4s for over a decade but decided it was time for something better. First, I went to Temecula Lexus but was not happy with the price and some of the comments made about my trade in. I called Escondido Lexus and asked to be helped by a woman. I was introduced to Coco - she got me the price I wanted and I didn't have to haggle. I was happy, car was ordered, just had to wait a few days. Wellllll.... I get a call from Coco. Apparently the dealership the car was transferring from messed up and they didn't have the car I ordered. The manager at Escondido wouldn't accept this and had them ship the only car they had in the same color combo, which was the hybrid premium version of what I bought and THEY HONORED THE ORIGINAL PRICE. Yep. They knocked a ton off msrp to make sure I still got it for what I asked. I hadn't even signed paperwork yet and they did this on their own before they even called me. I've had a rough year and this was probably the coolest thing that had happened to me in years. They took a massive hit because it was the right thing to do. Never been to a dealership that would do that. I only lease my cars and I can say I'll never set foot in another dealership again. This is the best and the reason why their reviews are so good. Even the paperwork process was seamless - Misael was so nice and not pushy, which I appreciated so much. Don't waste your time at another dealership - this is the only one you need. read more

Lexus Escondido - My pretty new ride - Car Dealers Near Me - Escondido, California

I want to give a shout out to GURMEET JAWANDA He was so kind and patient with me when I made my purchase. He went above and beyond to make my daughter and I feel at home and comfortable as we waited. He did things the right way and made sure I was notified of everything . Definitely recommend buying from this Lexus of Escondido. Thank you again ! read more

Our experience with this business has been extremely disappointing. Our vehicle was in their possession for 10 days, and the communication, follow-through, and overall customer service was nothing short of horrible! Our service advisor, Tyler, showed very little follow-through. My husband made multiple attempts to contact him and left several messages requesting a callback, yet Tyler failed to return his calls. When a business has someone's vehicle for 10 days, the absolute minimum a customer should expect is communication, updates, and a simple return phone call. What makes this even more frustrating is our previous experience with the same business. In one of the last services our vehicle was serviced, we discovered that an engine mount bolt was missing after the service was completed. This caused major damage to my vehicle. The vehicle lost ability to accelerate, this issue was not corrected properly. These are not minor details when you're trusting a service department to properly work on and reassemble your vehicle. Customers should be able to trust that their vehicle is being serviced correctly and that all components are properly accounted for before the vehicle is returned. Unfortunately, instead of feeling like our concerns were being taken seriously, our most recent experience felt much more focused on pushing additional sales than actually taking care of the customer. We were even told, essentially, that this is a business and the purpose is to make money by Tyler. We completely understand that businesses need to make money. That is not the issue. The issue is when making money appears to take priority over customer service, communication, accountability, and doing the job correctly. If management is putting so much emphasis on sales and profit that basic customer service has become an afterthought, then they need to seriously reconsider their priorities. Sales may generate revenue today, but poor service, poor communication, and lack of accountability will cost them customers permanently. A customer should never have to repeatedly chase down a service advisor for information about their own vehicle, especially after already having concerns about the quality and completeness of previous service. After these experiences, we have lost confidence in this business and will be taking our vehicle elsewhere in the future. Management needs to understand that customers aren't just dollar signs. We are trusting you with our vehicles, our safety, and our hard-earned money. That trust has to be earned--and based on our experience, this business has failed to earn ours. read more

Good atmosphere, comfortable waiting area, and the appointment process is usually smooth and quick. Overall, always a pleasant experience coming here. read more

Lexus Escondido - Lexus Escondido - Car Dealers Near Me - Escondido, California

Great car buying experience! Worked with Gurmeet to buy my new RX350 and had a surprisingly smooth experience. The Great: I didn't feel hounded The Good: The show room is beautiful The Bad: NA The Ulgy: NA I haven't experienced their service yet, but I really appreciated the ease of purchasing a vehicle from them. read more

Recently did a maintenance service for our 2 cars and as always , we received the best, most courteous, professional and exceptional service from Anthony. The rest of the staff at Lexus Escondido has showed extreme courtesy as well even the nice gentleman at the coffee shop. We just love going to this facility, Thank you for a great experience everytime. read more

Thank you to Michael Boone for a very informative and low pressure EV inquiry and 2 test drives.

I have always had my oil changes done at Lexus Escondido. This last time, I take my 2018 IS300 and get my oil change during my lunch break, I was told by service writer "Chow" loaner cars were no longer offered for oil changes. I had to call Lyft to take me back to work, and then take me back to the dealership after my car was done. No prior notice about this amenity no longer being offered. My $145 oil change effectively cost over $200. in an email I received in January: Some of our amenities: Bilingual Staff (true I guess) Complimentary Car Wash (true) Complimentary Lexus Loaner Vehicle (totally false now) Elite of Lexus Dealer (it used to be) Saturday Service Hours (true in the past) State of the Art Facility (true) I used to go out of my way to go to Lexus Escondido where I bought my first Lexus and they had been awesome! Now I don't think I would give them my business ever again. read more

Bad experience with this dealership. Had apt to buy car but they sold it 5 mins before I got there, and just dismissed me when I was there! Will not buy from here! read more

Every time my wife visits Lexus Escondido, she comes home praising the dealership. From the moment you walk through the doors, the friendly staff and welcoming atmosphere make you feel right at home. The sales team is knowledgeable, professional, and genuinely friendly, while the managers go above and beyond to ensure an exceptional experience. Whether you're purchasing a vehicle or bringing one in for service, we highly recommend Lexus Escondido. The dealership is beautiful, the facility is first-class, and the commitment to customer satisfaction is evident in every interaction." read more

To be honest the best thing about Lexus Escondido is its customer service throughout all of its departments. I called requesting to look specifically at 2026 Lexus NX450h. Richard Fortenberry, who I now refer to as salesperson extraordinaire, arranged for us to test drive this vehicle within 30 minutes. Richard exceeded our expectations with his knowledge, professionalism, friendliness, and wonderful sense of humor. He took the time to answer all our questions, explained the features thoroughly and never made us feel pressured into a decision. People expect good service and Richard and Sammy Doumit, general sales manager delivered exemplary service. If you're looking for a stress free car buying experience, we highly recommend asking for Richard Fortenberry read more

I recently bought a Lexus TX 350 from Lexus Escondido, and our sales consultant, Richard, made it the best dealership experience I've ever had. Even though we initially came in to see the leasing manager, Richard stepped up to help us with zero hesitation, proving he cares about people over commissions. He is thorough, professional, and has a fantastic sense of humor that made the whole process feel like hanging out with a friend. No pressure tactics at all. His commitment to his customers doesn't stop when the sale is over, either--his after-sales care is unsurpassed. Richard takes true ownership of his work and treats you like his number one priority. Highly recommend! read more

My service advisor Anthony was amazing! The best I've had so far. He was on top of everything. He kept me well informed kept his promise. This is my dealership for now on. Thank you Anthony for giving me a great experience here at Lexus of Escondido. read more

I have nothing but glowing reviews for Escondido Lexus and in particular Coco Vega my sales consultant. I was looking for a 2026 LC 500 and none of the local dealers in my area had any available without a $25,000 - $100,000 premium. I was searching dealerships and found Escondido Lexus which had an LC500 in transit. I messaged the dealer and was put in touch with Coco. She was very transparent and told me that because they were going to stop manufacturing this model in August it would be very difficult. She mentioned that if I would put down a refundable deposit that she would put me on the list. If the car in question came in and for some reason the party that ordered it backed out of the deal she would give me a call. On March 8th I put down a deposit and waited. On April 11th they received a blue LC500 and texted Coco and she would let me know if the deal fell through. April 14th, she texted that the buyer did indeed go through with the deal. On April 29th Coco told me I should go onto Lexus website and do a Custom Build to see if the factory would accept the order. Over the next couple of months (checking in on May 11th, June 1st, and June 30th) I checked in periodically with Coco, but there was no news either way. On July 3rd, Coco said it wasn't looking good and asked if I wanted to process my refund. I said no, let's just wait a little longer. Good thing I didn't process the refund, because on July 21st I got a call from Coco saying that a White LC500 had come in and it was mine if I wanted it. The next day I drove from Laguna Beach down to Escondido (54 miles away) and picked up my new car. I had such a great experience with everyone at the dealership -- from Coco (of course) to the Manager, the Finance man, and the technology consultant. If you want to be treated in an honest and transparent manner, Escondido Lexus is the place. I've never been to a dealership where all the employees seemed happy to be working there. read more

The service they provide is unique. We are very satisfied with them. They fought for us to get a windshield replacement from Lexus (center) with their heart. And they did :D Thank you guys read more

I purchased a used Lexus from Lexus Escondido and had a wonderful experience! No hidden fees, very friendly service and the communication was excellent. Unfortunately, I have had some negative experiences with some other dealerships (hidden fees, no call backs, etc.) In comparison, Lexus of Escondido was a breath of fresh air and I truly enjoyed doing business with them. I would like to give special thanks to Coco, John and Joel! They provided outstanding service from start to finish! Highly recommend Lexus of Escondido if you are in the market for a used car/Lexus! read more

Well Vanessa, I have been getting my car washed for many months. Prior to new ownership, the wait for a car wash was ALWAYS under an hour. I was never given the excuse that the car wash is first for cars already in for service. This is poor service, plain and simple. The new owner is pinching pennies and it shows. Tell him to hire another person to wash cars if he know the wait is long, and if he sincerely wants to satisfy the clientele. Your answer does not accurately reflect what the bulk of Lexus owners are now experiencing. read more

Absolutely thrilled with Lexus of Escondido! I'm a longtime hairstylist in Escondido, and my friend Robbin referred me to Mathew after I had a not-so-great experience elsewhere. I told him what I needed, and he totally respected my budget--no pressure, no pushy sales tactics. I was even considering a certified pre-owned, but he let me know about a great deal on a 2025 ES. I stopped by (straight from the gym ), and the whole process was smooth, fast, and easy. Finance with Andrew was just as great--super friendly and efficient. Even the sales manager followed up to make sure I was happy. I love my new car and highly recommend Mathew and the whole Lexus of Escondido read more

A smooth, no pressure sales experience from beginning to end. Months later and still confident we got a good deal on the perfect car for us! read more

Lexus Escondido - Car Dealers Near Me - Escondido, California

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I recently purchased a preowned GX 460 for my wife from this place. I know these cars are hard to come by with the V8 so the day we bought this car, was not planned. I was only there with my wife as she gets her RX 350 serviced. I ran into a salesman name Martin Orin. He asked me if I was looking for a new car and said I am always looking. I specifically said I am looking a 7 seater. He showed me a few TX but I was not impress. Then, he mentioned that he has a preowned certified 2023 GX 460. This is the car I have been hunting for more that a year. I consulted with my wife and had her check it out. Long story short, we got the car. As far as Martin, he is a super nice guy. Soft spoken, very helpful and really spent time speaking to my wife about the car. My family has purchased 7 cars from this dealer and we usually deal with Emiliano (He left the company). If you are in the market for a Lexus, come check these guys out and as for Martin. You wont be disappointed. read more

Lexus Escondido - I finally found the car I want for my wife. - Car Dealers Near Me - Escondido, California

Worked with Matt I at Lexus Escondido for several months leading up to the purchase of my GX 550. I have to say compared to the 10 other dealers that I tried working with, I was blown away by Matt's approach and transparency. It was probably one of the best experiences I've had working with a car dealer, and we all know those can be challenging. I would definitely recommend if you were looking to get a Lexus. Do not go anywhere else except here! read more

Here I am again, 4 years after buying what I thought was my last new car! As a "car business" family, we always do our research, price, history reports, etc and I always find myself back at Lexus of Escondido. This is the 7th car my family has purchased from Omid Sarem, and he is the reason I always come back. The store is beautiful, quality of vehicle is impressive, but Omid's customer service is unmeasurable. He ALWAYS puts our needs first! Thank you Omid for your excellent dedication to your customers, we truly appreciate you! read more

Recently, my husband and I purchased a Lexus NX 350h at Lexus Escondido. Our experience started out pleasant enough. Our sales rep, Michael, was friendly and knowledgeable and facilitated a test drive as soon as we expressed interest. Our only disappointment with Michael was that he said our old car only had a trade-in value of $7500 despite showing him an offer from Carmax for $10,000. He said he didn't believe Carmax would give us $10,000 and offered us $8,000. We declined his offer, and went back to Carmax. They paid us $10,000 as they promised. Thank you, Carmax!!! Regardless, our overall experience with Michael was fine, but that was only a portion of the purchasing experience. Unfortunately, our experience in financing was so awful that we regret not walking out and going to another dealership. My husband and I have both purchased from various dealerships many times. Heading into financing, we were prepared for a sales pitch, as we know it is part of the process. However, we have never had such an unpleasant experience as we did with Misael. He started out friendly enough, but was soon lecturing us on our intent to pay off our loan early (which we had not even brought up to him). We did not appreciate his unsolicited advice. My husband and I are intelligent, well-educated retired teachers, but he spoke to us in a condescending manner. After we refused his hard sell on the warranties, he became very unfriendly, more condescending, and more aggressive with his sales tactics. He made comments like, "These warranties are especially important for folks like you", implying that we could not afford repairs. He used the phrase "Folks like you..." or "People like you..." in a disrespectful manner several times. In one attempt to change our minds about the warranties, he told us that we would likely have this car for the rest of our lives (I'm only 58; my husband is 61). He attempted the hard sell on THREE different occasions during the process even after we made it very clear that we did not want to purchase any additional warranties. Several times, he mentioned that more and more people are bringing in their cars for repair because of all the new technology. That didn't make us feel very confident in Lexus! He even had the nerve to ask, "Have you even owned a luxury car before?". My husband and I felt extremely uncomfortable and disrespected throughout the whole finance process. As stated earlier, we regret not walking out and going to a different dealership. Buying a new car should be exciting and uplifting. As a customer, you should feel valued and appreciated. We felt judged and belittled. So far, we love our new Lexus. But if we decide to purchase another in the future, it will not be from Escondido Lexus. read more

Twice in service, twice disappointed. The first time it was supposed to be a "60 minute or less" oil change that became almost 3 hours. Those signs have since disappeared. Second visit, oil change and a recall. Confirmed a loaner the day before our 10am Friday appt. After checking in and being led to the loaner desk by our advisor, we're told that there are 10 people ahead of us waiting for a loaner but there are no loaners available until some are returned. We opt for a ride home, cancel the oil change, just do the recall and let us know when it's done. They picked us up when service was Talking to an employee revealed that this is a common occurrence, he said they over book and run out of loaners on a regular basis. Just tell me you have no loaners! I'll make other arrangements versus lying to your customers. The dealership has a depressing vibe compared to when we purchased our vehicle. The accessory/gift shop is closed, hardly any inventory available and service is overwhelmed. The Lexus "experience" is no better than Toyota, Ford or any other brand. The car is fine but Lexus needs to stop over promising and under delivering. read more

Update The dealership reached out to me and repaired the damage to the trim. I am so happy they took responsibility and didn't try to dismiss my frustration. Great customer support and service at Lexus of Escondido read more

Wow. My first experience with the Lexus brand was above and beyond at Escondido. 5 stars to Daniel. I called and they had me come in right away. Daniel Tovar, the tech specialist greeted me helped me with all the questions I had and more. He was helpful, professional, and patient. He even assisted my husband with questions he had over the phone. (I had decided to reach out to Escondido since I was not getting any help from Carlsbad location for 5 consecutive business days). I finally got a call from Carlsbad tech while I was getting assistance in Escondido. A bit too late but glad I was able to experience such amazing and timely help from Escondido team. Thank you! Keep up the amazing work. You guys rock! read more

I brought my 2024 NX 450h+ in for 20,000 mile maintenance. I prepaid for maintenance when I purchased the car. My service person said the 3 additional services were "recommended." I found that odd given that my car is still fairly new. I declined the alignment because I knew the car was handling fine and that cost over $200. He also said I should get a "Fuel Induction Service" and "Hybrid Filter" both priced around $200 each. I didn't know any better and assumed that these were factory recommendations so I agreed. I made a 7:30 am appointment and "Jesse" said it would take a while due to a recall fix. So I took a loaner. When I went home, I researched what is recommended for my car at 20,000 miles and nowhere could I find the 3 additional services Jesse said I should get. I was finally notified over 48 hours later my car was finished. I chose Lexus because I thought they had a reputation for good service. I also dealt with a couple of decent people at Lexus Escondido. I believe the service person Jesse was absolutely scamming. I prepaid the maintenance so he looked for other ways for me to pay Lexus for the "maintenance." $400 later I got my car back. I DO NOT TRUST THIS DEALERSHIP AT ALL FOR SERVICE NOW AND SUGGEST YOU BE VERY CAREFUL WHEN THEY "RECOMMEND" SERVICES AND CHECK YOURSELF BEFORE PAYING. I will look for other alternatives in the future. Extremely disappointed. read more

89-year-old relative of mine was quoted $320 for an additional key. Dropped off car. An hour later, back at home, got call that it would be over $500. read more

This place deserves no stars. When I went looking for a used vehicle they didn't have a single electric car, I was shocked. The car I ended up buying (10 year old used car) has some glaring issues that clearly a non-existent inspection team missed, either that or they are blind at best or just don't care at worst. With what should have been some sort of certified used vehicle, I'm left with a car that has some wrong parts installed and brakes that need replacement right away. The rear wiper they had installed was literally too big and scratched the top of the car. I'm owed at least some touch up paint, let alone an apology and some money, but doubt I will receive any of that from Lexus Escondido. I get all these emails from them saying that my vehicle "Has gone up in value" which is completely fake and insulting to my intelligence. The sales people at Lexus Escondido don't know what they are doing and the office is incredibly outdated with sun-washed photos from decades ago and I'd say the whole building is in need of a remodel (surely they can afford it). Overall the employees here don't know what they are doing at Lexus Escondido and you should take your business elsewhere. read more

Lexus Escondido - Wrong rear wiper installed by someone who doesn't know what they are doing. Employees either did this or overlooked it, scratched the top - Car Dealers Near Me - Escondido, California

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Just purchased my third Lexus from this dealership in 10 years. Moose was my salesman and we had a flawless experience. It's the only dealership where I felt like I was dealing with true professionals that weren't sneaking in hidden accessories or added charges. Highly recommend this dealership, and I'm sure we will be back. read more

I was so impressed with Daniel Tovar who helped me set up the technical features of my new Rx350h. He was patient, kind and so professional. He went above and beyond and treated me with so much respect and care. He is a fantastic asset to the Lexus Escondido team! read more

I had a fantastic experience buying my car at Lexus Escondido. From start to finish, the process was seamless and genuinely enjoyable. Sammy teed everything up perfectly, and Coco Vega truly rolled out the red carpet. Coco took the time to really listen to me (my budget, my needs, and what I was looking for) and worked with me every step of the way to make it happen. I truly felt supported and understood, which made all the difference. I couldn't be happier with my experience and wouldn't hesitate to recommend Coco, Sammy, and the entire Lexus Escondido team to anyone looking for a smooth, professional, and personalized car-buying experience! read more

I can't trust Lexus of Escondido and its employees to keep track of my keys or my vehicle or yours. I have had 2 unfortunate experiences with the service department that was alarming and unacceptable customer service. I scheduled a service appointment and simultaneously booked a loaner via the RZ rental program. My husband dropped off the vehicle and although the service department was quite busy it appeared that communication had not occurred internally between service and loaner departments. We were informed that the service booked was not covered by my service package. Disappointed and feeling misled about the coverage for service and maintenance we settled for a carwash and left our vehicle in exchange for the rental/loaner (part of the rz program includes a car wash, vehicle charging while a rental/loaner is in use.) Approximately an hour after my vehicle was dropped off I received a call from Robin who was uninformed about my vehicle service/rental. She stated my car was ready for pickup and did not have knowledge of the rental. I clarified that my vehicle would be staying through the weekend. I returned the vehicle at approximately 7:45 am. I walked up the cashier (Robin) and she was unable to find my keys. She walked around a bit and called someone who was not working that day to ask if they had placed my keys elsewhere. She called over the service manager to see if the keys had been placed in a safe. She returned and stated that she didn't know where my keys were and that she would have my vehicle delivered to me. I have a digital key on my phone and I instead asked that she call me when the keys were found as I could open and start my car with my phone. I asked where my vehicle was parked and she did not know. She said that the vehicle could be parked anywhere out front apologized for the inconvenience and offered me something from the cafe. I declined as I was running late for an appointment. I walked out and my vehicle was nowhere to be found. I returned to the desk and asked her to help me find my vehicle as it was not parked outside. Multiple staff came by to help her look for my keys and car and no one could find either. No one had a clue where my keys were or where my vehicle was. 30 minutes had gone and by 8:15 Robin returns and states that my car had been washed again and that it had been placed on the charger and someone was bringing it around. She said "It's not my fault someone took the keys and didn't tell me" I find it appalling that just anyone could take keys, no one was informed, and no record was kept of where my vehicle was. I was then asked by another male staff member what color my vehicle was. Shouldn't they know? I answered the man in the driveway that my vehicle is gray. He returns at 8:29 with a silver RZ and says "here it is" The staff was prepared to hand me the keys to a vehicle that did not belong to me which was the most alarming and egregious error. Several minutes later my vehicle was returned at about 8:40 am. My vehicle was not washed, not charged, (it only had 32 miles of charge) and I was unable to make it to my appointment. Unfortunately these mistakes represent a serious lapse in professional standards that could potentially mislead or harm other customers. Im incredibly disappointed with how poorly this was all handled by so many staff members. When I initially leased my RZ as my first family vehicle I was led to believe that they prided themselves on quality, safety and excellent customer service. I was instead met with a careless, uncommunicative, and irresponsible team who lost my keys, misplaced my vehicle, and nearly handed over someone else's vehicle. I recently returned for a 10K maintenance service and found out about 3 recalls on my vehicle. When I dropped off my vehicle I explained the previous incident had occurred to my service advisor Tyler and he assured me this would not happen again. The next morning I receive a call from Kyle at Lexus asking me to schedule my service. Confused and concerned that my vehicle had once again been misplaced I return the call and he apologizes for the miscommunication stating that he was new. Fine mistakes happen but who is running this place? Why does no one seem to be informed? Why are new employees not being guided? Why am I worried about my vehicle? I come by later that afternoon to pick up my vehicle after a call with Tyler the service advisor who was apologetic for the inconvenience. I stop in and chat with Bob Zepeda who is the sales person I initially set up my lease with. I explain all my concerns and he assures me that he will speak with service and management about my concerns. Although I received two follow up calls from Bob I never heard from anyone in service or management. How can I trust that they are repairing and maintaining a vehicle that I drive my family in? Beware. I do not recommend Lexus of Escondido. read more

I just picked up my car from service department and I am very happy with my experience. I couldn't get a loaner car this time because they just updated their loaner policy and only certain services can now get loaners so I had to wait but it was fine. My advisor was very nice and the rest of the staff kept checking on me making sure my time was valued which I appreciated! They also gave me some lunch while I waited from their cafe and had an iced latte which also was really good! I definitely recommend the service department! read more