This is the second car we have leased in the past 3 years. Imran the sale rep was so patient with my wife and I. We downsized from a Tahoe and got an equinox EV. Going to save $800-$900 a month on my monthly payment and with no gas. I have a Tesla that I love, but the drive of this Equinox EV is so much smoother and was a great purchase. I believe they have already sold 4 of the 13 they just got in stock so act fast and ask for Imran to help you! He was an amazing! Thanks again Quilty Chevrolet! We will be back! read more

I had an excellent experience during my recent visit to the Chevrolet showroom. From the moment I walked in, the atmosphere felt welcoming and well‑organized, setting a positive tone for the entire visit. I was assisted by Imran Shahid, the Product Specialist, whose support was truly exceptional. He demonstrated an impressive level of knowledge about the vehicles and took the time to walk me through every feature, option, and detail with remarkable clarity. His patience and willingness to answer all my questions made the decision‑making process both comfortable and enjoyable. The showroom itself was spotless and thoughtfully arranged, reflecting the dealership's commitment to quality and professionalism. Every staff member I interacted with carried the same high standard of courtesy and expertise, which further elevated the experience. Overall, this visit not only exceeded my expectations but also significantly strengthened my confidence in choosing Chevrolet. It's reassuring to see such dedication to customer care, and it left me with a lasting positive impression. read more

Drove 3 hrs to this dealership after finding the truck model we wanted and price online. Got there at opening. Drove the truck. Went inside to do paperwork. Now tell me why we did t leave til night time? There was no price adjustment. They con you into applying for their credit card and say you'll get $1000 off the truck, if you charge $1000 on the card. No deal whatsoever and they keep you all day. They're back and forth with a supposedly offer,is non existent. We weren't even asking for anything and every time the salesman would walk away to supposedly ask something, it would take another hour for an answer. Worst dealership I've ever been to that took all day to get out of there. Never would come back here again. read more

I came to this dealership about two years ago, and even though I live in San Diego, I decided to drive back because the three dealerships near me all have terrible customer service and communication. I made the 1 hour 45 min drive to Escondido with no appointment, needing an oil change urgently. I walked in and was about to be turned away--until Juan stepped in again. Right before the holidays and with me needing to hit the road, he took control and got me in for service. I was out in under two hours with an oil change and a car wash. Juan is amazing. He handles things, gets things done, and truly takes care of his customers. Thank you again, Juan--you rock! read more

Update. So as you can see at the bottom of my original review, the supposed general manager of the company claimed that he cared about the total disrespect his service providers showed me in front of other customers. I sent him an email with my phone number to call, and still have not heard back. Just goes to show that Quality Chevrolet really does not care about their customers. It's more about in house protectionism than it is customer service. The crazy thing is. I've bought two + $80,000 diesel trucks from them in the last four years. Relationships mean nothing to them obviously. read more

Huge waste of time. Unadvertised mark ups, will only finance through GM financing at rates 3 to 4 percent higher than any other bank, do not want trade ins, bad mouth and lie about other nearby dealerships. After a visit here, I went and purchased from their closest competitor. Same truck for much less money and a way better finance rate. When I was at Quality they even referenced their closest competitor and said "they won't be able to get within $3k of our price", which was $1k above MSRP. Manager was condesending and rude. The competition beat their price by almost $5k, gave a finance rate 3.5 percent lower and customer service was night and day difference. read more

I made an appointment for Friday morning at 9 AM. I arrive and they say they won't be able to look at my car until Tuesday. Why did you accept my appointment if you couldn't look at my car for five days. Either the person making the appointment is incompetent or you're not fully staffed and shouldn't be taking new appointments. They tried to tell me they never do same-day service, but I've been going here for 15 years getting same-day service. Secondly, I got brake brakes replaced here 11 months ago and I'm already needing new brakes. My brakes are constantly squeaking and they cannot figure it out. Won't be coming here again for service. read more

Quality Chevrolet - 2020 Chevy Tahoe - Car Dealers Near Me - Escondido, California

Don't give this place your business. They force add ons into the pricing. They won't provide upfront pricing online. They want you to drive 1.5hrs to be stuck in the dealership, so they can play their dealer games. Shady negotiating tactics. In the current electronic age, deals can be completed online or on the phone. Then you show up with financing and drive away. But they refuse to work with you online. I suggest working with a different dealership with honest up front pricing. read more

Bring a tent or an RV, whenever you visit this dealership to buy or lease a vehicle, because it takes forever to work with this dealership. It's one of those situations where the sales personnel within the showroom have no authority or responsibility to negotiate or do anything but keep you company while the people "behind the curtain" make all the decisions regarding your deal. Therefore, it literally takes many hours for the dealer's leadership team to structure the deal, position the sales approach, and deliver the sales or lease package for customer review. Perhaps they believe that if they keep you there long enough, they wear you down to the point that you will do anything and accept any deal they give you just so that you can get on with your life and no longer be held hostage within their dealership. Expect high pressure as well as surreptitious sales tactics! When I attempted to address these issues with Lewis the Sales Manager, he didn't seem to care and chose to lose a deal rather than change their nefarious practices. read more

Got one phone call and two text messages from three different numbers the next day. During the test drive I specifically told Mikail I did not want my number in the system because I did not want to get harassed into buying a vehicle I don't want. Of course, he did not honor his word. Got an email that I indeed signed up for their GM credit card. They need to tell people that the QR code is NOT for the preapproval, but to actually sign up for the card. They also need to be descent people and tell them the truth about the QR code they pressure people to scan. Tell people that they can put $5,000 on a credit card instead of saying it depends on the credit limit. Not only am I now stuck with a credit card I don't need, but of course my credit score dropped. read more

Juan in the service department just gets stuff done!!! Backing up a few years, I bought my new truck in December of 2021 from another dealership. I bought it there based on where I was at the time, but the dealership really isn't convenient for me. Fast forward now a few years and my truck's odometer rolls past 60,000 miles. I'd had regular maintenance performed by local shops by my house, but wanted to bring it by a dealership for an inspection and servicing since it had just hit 60,000. I called Quality Chevrolet on a Monday and spoke with Juan. I let him know that I hadn't been there before but that the dealership was convenient based on where I work and that I'd like to start bringing it there. Juan quickly gave me options for when I can bring it in and set up an appointment for me. A few days later I dropped my truck off and Juan got me checked in quickly while my ride waited. A couple hours later I got an email saying that my truck was done and that there were no issues. I had the oil changed, fuel system serviced, transmission fluid flushed and a few other things. I got a ride back to the dealership from a coworker and got my truck paid for and picked up almost as fast as I'd gotten it checked in. This was a great experience overall and I appreciate Juan letting me know what he recommended for my truck and I feel confident knowing it's been done by the pros! Looking forward to another 60,000 miles on my truck and will continue coming to Quality moving forward. read more

Quality Chevrolet was a great new car buying experience. Normally, I dread going to buy a new car from a dealer but I have to say that dealing with Roman Torres made it one of the best new car buying experiences I have ever had. He is a kind, honest straight shooter that truly cares about the customer and doesn't push you to buy but rather gives you information and options to help you make a decision. I wish all car salesmen were like Roman. Maybe I'd buy a car more often!!! Haha! read more

Ok quality is the last thing I would describe this scam of a car company I bought a 43,000 dollar basic car from here spent over 6.000 On the "extended warranty " That was supposed to cover my car bumper to bumper for 10 year 100,000 miles I took my car in for a repair at 78,000 and they informed me that. The warranty did not cover what I needed to get done Come to find when I picked up the car the part was 280 And the labor was 1,150 So they screwed me either way the warranty is nothing but free tire rotation and fluid level checks for the10 year 100,000 miles Don't buy from this place they are shady and do bad business The last time i took my car into the service area they gave me my car back with a nail in the tire and my tire was flat before I left the lot Please do not buy a car from here love my car but do not do business with this dealer read more

I'm still resolving an issue with the service department that's run for far too long, but these responses to others from the GM at Quality (lol) Chevy are filled with platitudes and no real accountability. That is all any customer really wants when they are taking time to let others know about their experience: take ownership and make the customer whole again. Stop cosplaying customer service with all the copy/paste, and address the service staff your customers are clearly documenting as disrespectful and unhelpful. For all we know, the identical comments are just AI, I guess... read more

Had a nice experience with Roman Torres. He was very kind, patient, and helpful. Even after purchasing our vehicle, he made sure to reach out to let us know that he is there to help us with any questions or concerns. read more

I want to give a big shoutout to Benjamin Rodriguez from Escondido Quality Chevrolet! He was patient, respectful, and provided excellent customer service from start to finish. I honestly didn't get that kind of experience at another Chevrolet dealership, which almost made me change my mind about buying a Chevy altogether. I'm so glad I decided to give Escondido Quality Chevrolet a try, Benjamin completely changed my experience and made it a great one. He took his time with us, never made us feel rushed, and even helped me set everything up on my phone. He walked us through all the features and made sure we understood everything, even though the dealership had already closed. You can tell he truly cares about his customers. Even the lady in the finance department was awesome! I wish I had gotten her name by that time I was super excited but she's been working there about 8 months, she made the process quick and easy. Just an overall amazing experience from start to finish. Thanks to them, I was able to take home this beauty my 2026 2500 HD Chevy Silverado! Highly recommend Benjamin and the team at Escondido Quality Chevrolet if you want a smooth, patient, and genuinely positive car buying experience! read more

Quality Chevrolet - Chevy Silverado 2500 HD - Car Dealers Near Me - Escondido, California

We bought our new Equinox EV (our first car together!) with Yadhira and the team who patiently helped us get the best deal possible. They were extremely helpful and friendly throughout the whole purchasing process. We even got an orientation in EV charging and everything the next day while they charged our car. We highly recommend Quality Chevy! read more

Quality Chevrolet - 2025 Equinox EV - Car Dealers Near Me - Escondido, California

Quality Chevrolet was great! Got a '25 Suburban, all thanks you Anthony A. Was able to work with us, very personable, probably one of the greater salesman we've encountered overall, and myself and my wife have been to many throughout our time. For Quality Chevrolet in general, actually listened to us and what we could work with, up front about everything. read more

Good job and nice Thank you Benjamin Rodriguez Each call is respond even holiday after we bought car . It is so nice and so good for us Than you Richard for your solving trouble we need your team and so grateful. We hope all seller should learn from you guys . Not sell car and should help and solved issue when we need . read more

Imran at this location was amazing! Helped me get into a nic car with a great deal. read more

My review disappeared, so I'm putting it back up. I've purchased many vehicles over the years some experiences good, some not so greatbut the last four I've bought have all been from Link Dixon at Quality Chevy. Simply put, he's the best. Link is kind, attentive, knowledgeable, and goes above and beyond every single time. He's a straight shooter who's never led me astray and has always given me deals so good that I literally fly in from San Francisco passing hundreds of dealerships just to buy from him. That's how much I trust him. Link is an amazing man with incredible character, and Quality Chevy is fortunate to have him on their team. If you Yelp his name , you'll see that many others feel the same way. Of course, you can't please everyone, some no matter how wonderful you treat them they are never happy or satisfied, but my experiences have been nothing short of excellent. The dealership itself is also top-notch: clean, safe, and stocked with a fantastic inventory. The staff is professional and welcoming, and in my opinion, Link Dixon is the standout sales manager. If you want a great price and a stress free car buying experience, go to Quality Chevy and ask for Link. As a bonus, Link even gave me free lifetime oil changes and tire rotations, plus an 8-year unlimited mileage powertrain warranty all at no cost to me. I looked up the warranty value, and it was over $7,000. I was blown away. I absolutely love Quality Chevy and wouldn't buy from anyone else. read more

Quality Chevrolet - My beautiful new truck! - Car Dealers Near Me - Escondido, California

Best Car Buying Experience Yet! Ask for Mikail!! I recently purchased a new Chevy from Quality Chevrolet and couldn't be happier with the entire experience. From the moment I walked in, I was greeted with professionalism and respect--and that was all thanks to Mikail Crosby. Mikail was upfront, straightforward, and truly a breath of fresh air in the car-buying world. No games, no pressure, no runaround--just honest answers and a genuine effort to get me the best deal possible. His no-nonsense approach made the process fast, stress-free, and even enjoyable. I walked away with the exact car I wanted, at a price that felt fair and transparent from the start. If you're looking to buy a Chevy and want to work with someone who respects your time and intelligence, ask for Mikail Crosby at Qualify Chevrolet. You won't regret it. Highly recommend! read more

Quality Chevrolet - New ride - Car Dealers Near Me - Escondido, California

Juan Gonzalez is a gods gift to earth for my car needs ! He always goes above and beyond to help with questions and services ! Truly the best thank you Juan for the quick service to get me back on the road ! read more

What a waste of time! I've been trying to get in touch with someone at Quality regarding a service issue I'm experiencing with my Bolt. I've tried so many times to get ahold of someone to explain the issue. I've lost count how many times I've ended up being routed to a voicemail box. The one time I actually reached someone after selecting to speak to an advisor. The call is picked up by someone in service but neither an advisor, nor a manager. I was left on hold for over 10+ minutes. I finally just gave up and hung up. Get it together Quality Chevrolet! You either need better staffing or get your staff in line to handle the phones as it has been impossible to reach someone who can assist me. read more

I have been going to Quality for over 20 years for service on my Suburban's. Bill Smigiel is my service advisor, and he is the best. No non-sense and highly knowledgeable. Not a salesman for unneeded repairs. I bought a new Tahoe from Quality a few days ago. Imran Shahid was my sales representative and Richard Anzures was my sales manager. Both did a great job handling my transaction. No pressure from Imran and we had the deal negotiated in 30 minutes. I highly recommend Quality Chevrolet and especially Imram Shahid and Bill Smigiel in service! Regards, Dave read more

BEWARE!!!!! just Bought a Corvette from these guys and it had multiple problems on my drive home. I live far from them (2.5 hrs) so I took it to another Chevy dealer near my house as soon as I got home and the car needed over $5,000.00 in repairs. I sent them all the diagnostic codes and estimates from my Chevrolet dealer. My dealer also told me that every Chevy dealer is supposed to fully scan and look over every vehicle before it's sold and they should not be selling vehicles with existing codes on them as mine had. They also said the codes were definitely there when quality had the vehicle. I have been calling Quality Chevrolet for two weeks now as no one wants to deal with this situation. I finally got a hold of "Jeff" a manager and he said they will pay $300.00 of the bill and I have to eat the rest of the $4,700.00 bill. This is unbelievable from a Chevrolet dealer. I was In contact via text messages with my sales rep Zach who sold me the car the entire way, he read all my messages but also did not want to respond or have anyone call me back. This is "LOW QUALITY CHEVROLET" DO NOT BUY FROM THESE CROOKS. There are much better dealers than these guys. I now have to sue them for damages waisting more of my time. Pics show the codes the car had when I bought it from "Poor Quality Chevrolet" Codes printed from my local Chevy Dealer the next day. After "Poor Quality Chevrolet" wouldn't answer their phone to help me. I'll be updating pics of all the estimates from repair soon. Lewis you have my phone number, if you wanted to make this right you would have already called me. Rather than leaving your generic reply's here. read more

Quality Chevrolet - All the codes the car had the day I bought it from "Poor Quality Chevrolet" - Car Dealers Near Me - Escondido, California

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Stay as far away as possible. Texted this dealership and spoke with Zach. Asked him if this was the price and he said yes. I asked about add ons and he said no. Asked for OTD price and all of a sudden add ons exist. Bait and switch.unethical salesman, and unethical dealership read more

Lewis and Link were fantastic to work with--fun, witty, and very informative. They treated me incredibly well, and I highly recommend them!

Huge shoutout to Anthony for helping me get into my Chevy Blazer EV! We have bought several cars over the years, but this was by far the easiest and most enjoyable experience I've had. Anthony knows these EVs inside and out. He was kind, professional, and kept things lighthearted and fun. 10/10 service--go see him! read more

Anthony was very helpful for the car buying experience. He was willing to work with me so I could get a new vehicle. I would recommend requesting him when you come in! read more

Anthony was amazing and extremely helpful during the entire process of financing our new truck. I would highly recommend doing business here with Anthony! read more

Time is so precious. Don't waste it talking to these people who only care about selling you their most expensive car for the highest price with all the mandatory add-ons. If you do chance coming here, be prepared for a sale battle. They will say things like they are they cheapest around and point at their sold board that is so very far away in the back. They will also say things like they don't know the price until they have ALL of your information. They are very good about wasting your time. Good luck and be careful. read more

If you're heading to Quality Chevrolet, do yourself a favor and ask for Anthony! He went above and beyond to get us the best deal possible on our lease. Seriously, he fought for us like a champ--negotiating, advocating, and making sure every detail worked in our favor. The whole process felt smooth and stress-free thanks to his professionalism and genuine care. You can tell he really wants his customers to leave happy. Highly recommend working with him! It did take more time than we expected, however, but there was a lot more to leasing a vehicle than we thought (our first lease). read more

Received a cold call from one of their employees saying they "received an inquiry" that I might be interested in a 2024 truck. I asked where they received this inquiry and they answered "we received an inquiry". Really? Ok well. If I were remotely interested in a truck (I'm not) I definitely wouldn't buy from a business that has obviously pulled my name from public records, won't be honest about it and is unapologetic about it. After I sarcastically said "oh you received an inquiry" they pushed "so are you interested in a new vehicle?" Tone deaf. Avoid this business. read more

I had the absolute pleasure of working with Imran at Quality Chevrolet, and I cannot recommend him highly enough. His professionalism, knowledge, and friendly demeanor made the entire car-buying experience seamless and enjoyable. He took the time to understand our needs, answered all of our questions, and guided us through every step of the process with patience and transparency. What truly set Imran apart was his honesty--there was no pressure, just genuine advice and insight. He worked tirelessly to get me the best deal possible, and his attention to detail was evident in every interaction. If you're in the market for a new car, do yourself a favor and visit Quality Chevrolet, and ask for Imran. You'll be in great hands from start to finish. This is what customer service should always be! 10/10 experience. read more

Quality Chevrolet - Imran's business card - Car Dealers Near Me - Escondido, California

Quick lifetime oil change in under 50 minutes, thanks guys! Got me in and out real quick, they have coffee while you wait read more

Quality Chevrolet in Escondido loves to waste your time!!! Save you time and money as they will not sell as advertised!!!! Sales guy blames the manager.... then the manager blames their internet manager... Save your time and go elsewhere. As seen on other reviews... prices increase as you show up to close a deal. Nothing "Quality" about this place. read more

Quality Chevrolet - Car Dealers Near Me - Escondido, California

The sales representatives Ramon Torres, was very knowledgeable and helpful. The RST 1500 diesel truck is excellent!!!Outstanding service, professional and helped me through the entire process. Very trustworthy, and truly a pleasure working with Ramon! read more

I would like to make a shout out to the staff at Quality Chevrolet and I would love to pay appreciation to Roman who will go above and beyond everything and anything that you requested him. All the staff they ensure that you have a beautiful visit and once you're leaving there, satisfied happy with a smile. I highly recommend anybody willing to get a brand new card visit my family there it will make sure you be happy and satisfied. read more

Anthony helped us get into a new traverse and trade in my old car. He was very helpful and worked with Link to get us the car we wanted.