truthfully, this was a 10/10 experience! i came in looking to buy my first vehicle, and Anthony went above and beyond to make the entire process smooth and stress-free. he took the time to answer all of my questions, made sure i felt comfortable every step of the way, and worked hard to help me drive away in my dream car the very same day. the entire staff was welcoming and friendly, i couldn't be happier with my purchase and would absolutely recommend this dealership to anyone looking for a vehicle, thank you again Anthony for making my first car-buying experience such a memorable one. :) read more

Quality Chevrolet - Car Dealers Near Me - Escondido, California

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I had an outstanding experience working with Imran Shahid at Quality Chevrolet. I recently purchased a Honda Civic Sport Touring, and after comparing four other dealerships with the exact same vehicle, Quality Chevrolet offered the best price by far. The car was in immaculate condition and had clearly been very well maintained. Unlike several other dealerships I visited, there were no unnecessary add-ons or hidden fees attached to their used vehicles, which made the buying process straightforward and stress-free. Imran was professional, honest, and easy to work with throughout the entire process. He also worked with me on my trade-in and was able to get me $500 more than the offers I received from competing dealerships. I truly appreciate the transparency, excellent customer service, and great value I received. If you're looking for a quality vehicle and a hassle-free buying experience, I highly recommend asking for Imran Shahid at Quality Chevrolet. Thanks again for making this one of the best car-buying experiences I've had! read more

I stopped by Quality Chevrolet in Escondido ready to look at vehicles and potentially make a purchase. I walked around the lot for quite a while, saw plenty of salespeople nearby, and somehow not one person came over to offer any help. I guess browsing customers are part of the landscaping now. They definitely had a ton of vehicles on the lot, but after my experience, I started to wonder if maybe that's because nobody is too interested in selling them. I wasn't expecting a red carpet, just a simple "Can I help you?" would have been nice. I eventually left and went to Premier Chevrolet, where I ended up purchasing my vehicle. If someone is walking around your dealership clearly looking at cars, you might want to at least say hello. Quality Chevrolet had the inventory. Premier Chevrolet got the sale. read more

I can't speak to the entirety of this dealership, I've only used the service department. And I've had some good service experiences here, but the last one really had me fuming. I believe the technicians are good here, but I've been pretty unhappy with the service advisors (SAs) over my past two visits. On this most recent visit, I made an appointment a couple weeks in advance, and dropped it off the night before so they could get to work first thing in the morning. The next morning I got a call from the SA (a fellow named Ray) confirming they got the car. No call received toward the close of business that day - I had to text him to get an update. The update was that the technicians were busy with other cars and might get to it the next day, or maybe the day after. I told him I was disappointed to have dropped it off and not have it looked at...after all, I made a reservation. I would have dropped it off a day or two later if I had known they were too busy to look at it. He said the reservation was just to see an SA. As if I want to see an SA. Nobody wants to see an SA, they are just the orifices you have to pass your car through to get it serviced by the people who actually know about cars. In my opinion, service advisor is a role that adds value for the dealership but very little for the customer. Anyway, no contact from the SA on day 2 at all. Finally at the end of the third day, I was frustrated to still hear nothing, so I called the SA and got his voicemail. I texted him and told him to forget it, just have the car ready in an hour, my wife needs it to get to work tomorrow. We'll do the diagnostic another time, I said. My wife and I changed our plans, put the kids in the car seats and were on our way to pick it up when he texted that the car was ready and the tech found no issues. Wow, what a coincidence. I suppose he thought I'd be happy and grateful that the work was done. I went to speak to him at the dealership and he told me, you brought the car to us with an empty battery, you shouldn't do that, don't let the battery go all the way to empty, it will cause the issue you saw (which they couldn't reproduce). This is for a plug-in hybrid. I said, first of all, I brought it in empty on purpose because as I described, the issue I wanted you to see only happens when it's using the gas engine after the battery is depleted. Second of all, you can't mean to tell me Chevrolet designed this car on purpose for the driver to never exhaust the battery and switch to gas -- that is the whole point of a PHEV vehicle! He handed me some literature someone had typed up covering the problem I had, as I guess this is a common issue, and frankly that document made more sense than he did. I really berated the guy and I feel bad, but also what can I do, he's the face of the dealership for my service experience and the experience was pretty bad. I actually felt skeptical at first that they even looked at the car. I said, when did they look at it? He said the day before, maybe a little bit today. I said, Ray, when were you going to call me? You couldn't give me a heads-up yesterday that they were looking at the car but needed more time? And honestly I highly doubt they looked at it on day 2 and continued to study it more on day 3. He didn't charge me for the diagnostic, which is nice of him, and it tells me the techs didn't spend much time on it. I don't believe that a tech spent hours trying to reproduce the problem and then the dealer decided to eat that cost. Which is fine: they saw no diagnostic codes thrown and the problem wasn't showing up when they tested it -- so it probably took them 15 minutes, and I'll give them an extra star for being honest and not charging me. But that means the car surely could have been picked up on day 2. I said to Ray, when were you planning on calling me? It's the end of day 3! Were you going to call me right before you closed? Or on day 4? What if I never contacted you? Why has every single update I've gotten (other than initial drop-off confirmation) required me to initiate? He told me how he's been very busy, which I'm sure is true and also not my problem. I don't feel well taken care of, and in fact I feel a total lack of respect for my time and for my family's time. You realize people have to make alternate arrangements for work, kids, errands, and that we may be paying for a rental car, right? To be fair, Ray was very professional while I raged at him and was sorry he didn't do better, and for all I know he's been placed in an impossible position by the service department management. In that case shame on Quality Chevrolet for not having a policy to a) work on the car the day it's brought in on a reservation, b) communicate daily or more with the customer, even when no progress was made, giving us a newly estimated timeline so we can plan around it, and c) tell us immediately when the car is finished. Bottom line: Have the utmost respect for your customers' time. read more

Potential first time customer. When I called to try to schedule service all I got was their AI assistant, which was super annoying. It kept asking me what this was about, what this was about, what this was about. And I kept saying customer service representative customer service representative customer service representative. It finally dumped me into the service mailbox to which I left a detailed message about the service that I was looking to have done. And I never heard back from them. Guess I'll go somewhere else. read more

My wife and I have 2023 Chevy Blazer that we drove from Arizona to California for our nieces graduation and our other nieces birthday. Upon leaving Monday morning our computer system went nuts so we took it to Quality Chevrolet without an appointment. We were greeted pleasantly and they in an appointment. It was a very busy day. Although it took several hours to find the problem, we needed a battery and a radiator. They knew we were trying to get home and they had one radiator in stock so they got to work first thing Tuesday morning and we were on our way in the afternoon Sophia from the service center could not have been more wonderful from the minute, we walked in the door until the following day when we were finally able to leave. She is such a lovely girl and she was so very kind to us. Everyone including the service men that worked on our vehicle were amazing and I received a military discount for my prior service. I highly recommend quality Chevrolet. They truly saved us. read more

Quality Chevrolet - After we left the dealership celebrating with donuts for our long road trip home - Car Dealers Near Me - Escondido, California

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We just purchased our 5th vehicle from Quality Chevrolet, and after more than 10 years of doing business with them, we can honestly say they continue to exceed our expectations every time! (And no, we don't actually have five cars sitting in our driveway... lol!) For our new 2026 Chevy Colorado, we had the pleasure of working with Yadhira Sejas, who also helped us last year when we purchased our 2025 Chevy Blazer EV. Yadhira went above and beyond for us during that purchase, and her outstanding customer service made it an easy decision to work with her again this year. She is knowledgeable, professional, attentive, and truly cares about making sure her customers have the best possible experience. It's rare to find someone so dedicated and passionate about helping people find the right vehicle. If you're in the market for a new vehicle, I highly recommend Quality Chevrolet--and make sure you ask for Yadhira Sejas. You'll be glad you did! Tell her Bryan McCarthy sent you! read more

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Very bad customer service. I booked a service appointment at Quality Chevrolet in Escondido and spoke with the manager, Scott, by phone. He promised a loaner car would be available for my appointment. I also made clear that there is a safety issue with my car and it is not safe to drive. When I arrived, I was told there was no loaner car available for me. This was very disappointing and inconvenient. If a manager promises a customer a loaner car, I expect that promise to be kept. I am very unhappy with the service and communication." read more

Worst customer service in the service! Very bad communication ... you call and never answer

I hadnt been back here in a few years, Juan in service is a great guy to deal with. He had my truck in and fixed quickly and reasonably, super accommodating on picking it up. Definitely a good experience read more

Ok quality is the last thing I would describe this scam of a car company I bought a 43,000 dollar basic car from here spent over 6.000 On the "extended warranty " That was supposed to cover my car bumper to bumper for 10 year 100,000 miles I took my car in for a repair at 78,000 and they informed me that. The warranty did not cover what I needed to get done Come to find when I picked up the car the part was 280 And the labor was 1,150 So they screwed me either way the warranty is nothing but free tire rotation and fluid level checks for the10 year 100,000 miles Don't buy from this place they are shady and do bad business The last time i took my car into the service area they gave me my car back with a nail in the tire and my tire was flat before I left the lot Please do not buy a car from here love my car but do not do business with this dealer read more

Purchased a Vehicle from Roman Torres today! Would highly recommend giving him a call. Took me a couple of weeks to get in and take a look at their inventory. Roman remained available without being pushy which I appreciate. He assured me I'd leave happy and I did. Great experience. read more

I made an appointment for Friday morning at 9 AM. I arrive and they say they won't be able to look at my car until Tuesday. Why did you accept my appointment if you couldn't look at my car for five days. Either the person making the appointment is incompetent or you're not fully staffed and shouldn't be taking new appointments. They tried to tell me they never do same-day service, but I've been going here for 15 years getting same-day service. Secondly, I got brake brakes replaced here 11 months ago and I'm already needing new brakes. My brakes are constantly squeaking and they cannot figure it out. Won't be coming here again for service. read more

Quality Chevrolet - 2020 Chevy Tahoe - Car Dealers Near Me - Escondido, California

A grateful heart and HAPPY driving for me, THANKS to Mr. Lewis S. and Genesis P. and the rest of the professional staff who supported this senior person in purchasing a used vehicle! It was NOT my retirement goal or dream to purchase another vehicle AFTER retirement. However, I am extremely grateful for their patience with my forever questions and made up mind about what I was expecting to purchase. I appreciated Mr. Lewis sense of humor, information, water and snacks. Thank you again Quality Chevrolet for an exceptional experience! Ms. TJ read more

Got one phone call and two text messages from three different numbers the next day. During the test drive I specifically told Mikail I did not want my number in the system because I did not want to get harassed into buying a vehicle I don't want. Of course, he did not honor his word. Got an email that I indeed signed up for their GM credit card. They need to tell people that the QR code is NOT for the preapproval, but to actually sign up for the card. They also need to be descent people and tell them the truth about the QR code they pressure people to scan. Tell people that they can put $5,000 on a credit card instead of saying it depends on the credit limit. Not only am I now stuck with a credit card I don't need, but of course my credit score dropped. read more

On May 1, my son took me to look for a vehicle. Ms. Yadhira Seijas was the sales person. She approached me, introduced herself, was pleasant, and listened to what I wanted and asked for. Ms. Yadhira allowed me the time and space to view the vehicles without pressuring me. I appreciated her approach. She also gave me various options of vehicles to choose from. Once I decided on a vehicle, my son notified her. Then, she quickly grabbed the keys so I could take a test drive. She explained the features and financing process. She worked with Ms. Genesis Poulson from the finance unit. Their teamwork was amazing. They were thorough and made the process seamless from start to finish. It has been a long time since I've experienced such professionalism at a car dealership. I truly had a great experience with purchasing this vehicle at Quality Chevrolet Of Escondido. Should I need to purchase another vehicle, this place would be the first stop. read more

Quality Chevrolet - 2026 Chevy Trax LT - Car Dealers Near Me - Escondido, California

I have always come back to Quality Chevrolet and Imran S. for my cars. Imran has been my sales person and he continues to provide exceptional service. He is very knowledgeable about cars and very personable. I trust him and continue to send people to him. read more

Drove 3 hrs to this dealership after finding the truck model we wanted and price online. Got there at opening. Drove the truck. Went inside to do paperwork. Now tell me why we did t leave til night time? There was no price adjustment. They con you into applying for their credit card and say you'll get $1000 off the truck, if you charge $1000 on the card. No deal whatsoever and they keep you all day. They're back and forth with a supposedly offer,is non existent. We weren't even asking for anything and every time the salesman would walk away to supposedly ask something, it would take another hour for an answer. Worst dealership I've ever been to that took all day to get out of there. Never would come back here again. read more

Roman was awesome! Went above and beyond in helping make sure I got the color I wanted! He was kind and so helpful! Highly recommend.

Paid for a new truck only to get a truck with problems. Screeching noise whenever braking on a new truck no miles never buy from here.

I had an excellent experience during my recent visit to the Chevrolet showroom. From the moment I walked in, the atmosphere felt welcoming and well‑organized, setting a positive tone for the entire visit. I was assisted by Imran Shahid, the Product Specialist, whose support was truly exceptional. He demonstrated an impressive level of knowledge about the vehicles and took the time to walk me through every feature, option, and detail with remarkable clarity. His patience and willingness to answer all my questions made the decision‑making process both comfortable and enjoyable. The showroom itself was spotless and thoughtfully arranged, reflecting the dealership's commitment to quality and professionalism. Every staff member I interacted with carried the same high standard of courtesy and expertise, which further elevated the experience. Overall, this visit not only exceeded my expectations but also significantly strengthened my confidence in choosing Chevrolet. It's reassuring to see such dedication to customer care, and it left me with a lasting positive impression. read more

Update. So as you can see at the bottom of my original review, the supposed general manager of the company claimed that he cared about the total disrespect his service providers showed me in front of other customers. I sent him an email with my phone number to call, and still have not heard back. Just goes to show that Quality Chevrolet really does not care about their customers. It's more about in house protectionism than it is customer service. The crazy thing is. I've bought two + $80,000 diesel trucks from them in the last four years. Relationships mean nothing to them obviously. read more

Salesman Imran Was very helpful through the entire process #1 he listened to all my request and helped me save big on this purchase. #2 all staff was very fair about all my request and professional with answers to questions I had. One of my friends already bought a truck here and recommended them to me I'm glad he did. read more

Juan in the service department just gets stuff done!!! Backing up a few years, I bought my new truck in December of 2021 from another dealership. I bought it there based on where I was at the time, but the dealership really isn't convenient for me. Fast forward now a few years and my truck's odometer rolls past 60,000 miles. I'd had regular maintenance performed by local shops by my house, but wanted to bring it by a dealership for an inspection and servicing since it had just hit 60,000. I called Quality Chevrolet on a Monday and spoke with Juan. I let him know that I hadn't been there before but that the dealership was convenient based on where I work and that I'd like to start bringing it there. Juan quickly gave me options for when I can bring it in and set up an appointment for me. A few days later I dropped my truck off and Juan got me checked in quickly while my ride waited. A couple hours later I got an email saying that my truck was done and that there were no issues. I had the oil changed, fuel system serviced, transmission fluid flushed and a few other things. I got a ride back to the dealership from a coworker and got my truck paid for and picked up almost as fast as I'd gotten it checked in. This was a great experience overall and I appreciate Juan letting me know what he recommended for my truck and I feel confident knowing it's been done by the pros! Looking forward to another 60,000 miles on my truck and will continue coming to Quality moving forward. read more

Don't go to this place. Sell you bad cars. Don't help when your having real issues. I called for service notes and all they keep doing is jerking me around taking my number and not giving call backs. It takes for someone to show up and yell at them to get shit done. Useless place . Do t get a chevy. Get a real car from people that are actually going to help. These people are useless as a unit. read more

Huge waste of time. Unadvertised mark ups, will only finance through GM financing at rates 3 to 4 percent higher than any other bank, do not want trade ins, bad mouth and lie about other nearby dealerships. After a visit here, I went and purchased from their closest competitor. Same truck for much less money and a way better finance rate. When I was at Quality they even referenced their closest competitor and said "they won't be able to get within $3k of our price", which was $1k above MSRP. Manager was condesending and rude. The competition beat their price by almost $5k, gave a finance rate 3.5 percent lower and customer service was night and day difference. read more

I came to this dealership about two years ago, and even though I live in San Diego, I decided to drive back because the three dealerships near me all have terrible customer service and communication. I made the 1 hour 45 min drive to Escondido with no appointment, needing an oil change urgently. I walked in and was about to be turned away--until Juan stepped in again. Right before the holidays and with me needing to hit the road, he took control and got me in for service. I was out in under two hours with an oil change and a car wash. Juan is amazing. He handles things, gets things done, and truly takes care of his customers. Thank you again, Juan--you rock! read more

Bought a 2026 Chevy 1500 RST on Sunday 6/28/2026 . Roman Torres was the salesman. Highly recommend to go see Roman. The experience was very pleasant. He wasn't pushy at all. He was very professional and made the process of buying a truck very smoothly. He also called back a couple times later the sale to make sure everything is going well with the truck. read more

Don't give this place your business. They force add ons into the pricing. They won't provide upfront pricing online. They want you to drive 1.5hrs to be stuck in the dealership, so they can play their dealer games. Shady negotiating tactics. In the current electronic age, deals can be completed online or on the phone. Then you show up with financing and drive away. But they refuse to work with you online. I suggest working with a different dealership with honest up front pricing. read more

Bring a tent or an RV, whenever you visit this dealership to buy or lease a vehicle, because it takes forever to work with this dealership. It's one of those situations where the sales personnel within the showroom have no authority or responsibility to negotiate or do anything but keep you company while the people "behind the curtain" make all the decisions regarding your deal. Therefore, it literally takes many hours for the dealer's leadership team to structure the deal, position the sales approach, and deliver the sales or lease package for customer review. Perhaps they believe that if they keep you there long enough, they wear you down to the point that you will do anything and accept any deal they give you just so that you can get on with your life and no longer be held hostage within their dealership. Expect high pressure as well as surreptitious sales tactics! When I attempted to address these issues with Lewis the Sales Manager, he didn't seem to care and chose to lose a deal rather than change their nefarious practices. read more

I want to give a big shoutout to Benjamin Rodriguez from Escondido Quality Chevrolet! He was patient, respectful, and provided excellent customer service from start to finish. I honestly didn't get that kind of experience at another Chevrolet dealership, which almost made me change my mind about buying a Chevy altogether. I'm so glad I decided to give Escondido Quality Chevrolet a try, Benjamin completely changed my experience and made it a great one. He took his time with us, never made us feel rushed, and even helped me set everything up on my phone. He walked us through all the features and made sure we understood everything, even though the dealership had already closed. You can tell he truly cares about his customers. Even the lady in the finance department was awesome! I wish I had gotten her name by that time I was super excited but she's been working there about 8 months, she made the process quick and easy. Just an overall amazing experience from start to finish. Thanks to them, I was able to take home this beauty my 2026 2500 HD Chevy Silverado! Highly recommend Benjamin and the team at Escondido Quality Chevrolet if you want a smooth, patient, and genuinely positive car buying experience! read more

Quality Chevrolet - Chevy Silverado 2500 HD - Car Dealers Near Me - Escondido, California

We bought our new Equinox EV (our first car together!) with Yadhira and the team who patiently helped us get the best deal possible. They were extremely helpful and friendly throughout the whole purchasing process. We even got an orientation in EV charging and everything the next day while they charged our car. We highly recommend Quality Chevy! read more

Quality Chevrolet - 2025 Equinox EV - Car Dealers Near Me - Escondido, California

My wife and I had the pleasure of working with Lewis. He was upfront and honest from the get go. My wife and I were pleased with the experience and love our car. Thank you Lewis for making what has always been a long drawn out process, into a seamless one. We appreciate you! read more

Quality Chevrolet was great! Got a '25 Suburban, all thanks you Anthony A. Was able to work with us, very personable, probably one of the greater salesman we've encountered overall, and myself and my wife have been to many throughout our time. For Quality Chevrolet in general, actually listened to us and what we could work with, up front about everything. read more

Good job and nice Thank you Benjamin Rodriguez Each call is respond even holiday after we bought car . It is so nice and so good for us Than you Richard for your solving trouble we need your team and so grateful. We hope all seller should learn from you guys . Not sell car and should help and solved issue when we need . read more

My review disappeared, so I'm putting it back up. I've purchased many vehicles over the years some experiences good, some not so greatbut the last four I've bought have all been from Link Dixon at Quality Chevy. Simply put, he's the best. Link is kind, attentive, knowledgeable, and goes above and beyond every single time. He's a straight shooter who's never led me astray and has always given me deals so good that I literally fly in from San Francisco passing hundreds of dealerships just to buy from him. That's how much I trust him. Link is an amazing man with incredible character, and Quality Chevy is fortunate to have him on their team. If you Yelp his name , you'll see that many others feel the same way. Of course, you can't please everyone, some no matter how wonderful you treat them they are never happy or satisfied, but my experiences have been nothing short of excellent. The dealership itself is also top-notch: clean, safe, and stocked with a fantastic inventory. The staff is professional and welcoming, and in my opinion, Link Dixon is the standout sales manager. If you want a great price and a stress free car buying experience, go to Quality Chevy and ask for Link. As a bonus, Link even gave me free lifetime oil changes and tire rotations, plus an 8-year unlimited mileage powertrain warranty all at no cost to me. I looked up the warranty value, and it was over $7,000. I was blown away. I absolutely love Quality Chevy and wouldn't buy from anyone else. read more

Quality Chevrolet - My beautiful new truck! - Car Dealers Near Me - Escondido, California

Imran at this location was amazing! Helped me get into a nic car with a great deal. read more

I lost a cap on the back of my driver side handle. I went to quality Chevrolet service and parts because I had no idea what part it was. Ray helped me at that time and then I came back today to pick up that part. I couldn't make it work so I went back to Ray and he showed me how to put it on. He was so helpful and so nice. Ray is awesome! read more

Juan Gonzalez is a gods gift to earth for my car needs ! He always goes above and beyond to help with questions and services ! Truly the best thank you Juan for the quick service to get me back on the road ! read more

What a waste of time! I've been trying to get in touch with someone at Quality regarding a service issue I'm experiencing with my Bolt. I've tried so many times to get ahold of someone to explain the issue. I've lost count how many times I've ended up being routed to a voicemail box. The one time I actually reached someone after selecting to speak to an advisor. The call is picked up by someone in service but neither an advisor, nor a manager. I was left on hold for over 10+ minutes. I finally just gave up and hung up. Get it together Quality Chevrolet! You either need better staffing or get your staff in line to handle the phones as it has been impossible to reach someone who can assist me. read more