I've owned dozens of vehicles over the past 16 years, have always paid cash for my cars ($3K-$7K range), and always from private parties. For the first time ever, I decided to finance a newer vehicle... that meant a first-time interaction with the world of used car dealerships. Despite never having gone to a dealership, I was biased against them and highly skeptical. The stereotypical sleezeball con artist image stuck in my mind, thanks to tales from people with bad experiences, Hollywood movies, etc.
After securing a loan with SDCCU, I searched Craigslist up and down for over a month for something basic and reliable. I noticed that one dealer on there had consistently cheaper pricing on his cars than all the rest by a good 10-15%. I called the number and spoke with Wyatt, expressing my interest in a 2013 Accord. He informed me that though the car was getting detailed at the shop, I was still welcome to come take a look. Drove up and met Wyatt in person, and his brother JJ. From the start, my misconceptions about crooked dealers began to very quickly dissipate. These folks were a family business, well-educated, patient and honest, with zero sales pressure. The first thing Wyatt did was to show me the Carfax report and fully disclose that the vehicle had a collision in the past, all of which was repaired, and that the warranty and title were unaffected. To me, the car looked brand new inside and out, with no sign of repairs or an accident; I would never had known had Wyatt not told me. I liked the car and wanted to seal the deal, but was unable to test-drive it the same day because I was in a bit of a rush. I signed the paperwork with a gentleman's agreement with Wyatt that should I drive the vehicle the next day and decide to change my mind, we'd cancel the paperwork, no obligations. He was very flexible with my needs, and even arranged to have the vehicle tinted for me at cost. The next day, I called to arrange a pickup time with Wyatt, who even offered to drop the car at my house if my schedule was tight. We completed the paperwork at his office, and he explained every piece of paper I was signing, methodically and patiently. He was very diligent, and had already filled out the appropriate sections to save me time. I received a follow-up message from him the night I took the car home and in the morning as well, asking how everything was.
My first dealer experience could not have been better, and that is thanks to Wyatt and JJ. In the short time while we were completing the paperwork, Wyatt had four repeat customer show up who were there to buy a second car, or with friends they had referred; testimony to the quality of their service and professionalism. These guys are honest, treat you with respect, there is no rush to sell you anything, and have excellent communication skills. I know that I will be referring friends and family here, and will be back for a second car soon. read more