My girlfriend and I recently purchased a minivan from Baldwin Auto Sales. The van was clean inside and out and it had relatively low mileage. They had priced it fairly according to Kelley Blue Book. We had test drove a similar van at another dealership that was actually more expensive and not in nearly as nice shape as the one we bought from Baldwin. They allowed me to have my mechanic come out and do a pre-purchase inspection. The only flaws he found fall under basic maintenance and normal wear and tear on a used vehicle. As the van was already priced under valuation I made them a fair offer on it and they accepted. It was about as clean and easy of a purchase as I could ever expect. By the way, the negative reviews on here made me hesitant to check out the van at all. But when I read the negative reviews on here, they are from folks who either couldn't qualify for financing or bought a vehicle that was really old with high mileage. So complete your due diligence on a vehicle, find out if you can qualify for financing, and have a mechanic check it out before you buy. I did all those and got a great deal. read more

Baldwin Auto Sales - Car Dealers Near Me - Escondido, California

The automotive market has changed drastically--sub-$10,000 used to buy a solid, reliable car, but those days are gone. Today's used car buying experience often boils down to three things: Conviction, Conjecture, and Concealment. My experience buying a CBUA inline-5 from Baldwin Auto showcased all three. Concealment: Despite paying above-market price for a vehicle with over two dozen exterior body defects and six damaged interior items, I was willing to accept the cosmetic flaws if the mechanics were sound. Unfortunately, critical issues were hidden: The Battery: Every time we visited the lot, the battery was actively being charged. Right after purchase, it completely collapsed to 4 volts. Fuel Tank Sender: On longer drives, the sender sticks, causing the fuel gauge to drop straight to zero. Our PPI missed it, but an extended test drive would have caught it. Missing Accessories: The spare tire, tire kit, and floor mats were all removed prior to sale. Contract Loophole: Instead of standard disclosure, the 3-day California Contract Cancellation Option (cool-off period) was framed as something sold to us, modified to 5 days for an additional fee. Conjecture: Noticing evidence of a past oil leak, the salesman (Don) claimed, "All engines consume oil," citing broad manufacturer disclaimers as an absolute fact. While some engines do, not all do--presenting misinformed opinions with authority is misleading. Conviction: After sitting on the lot for over two months, the car suddenly had two "other interested buyers" the moment we were making a decision. An incredible coincidence designed to force a quick sale. Takeaway for future buyers: If you are set on buying a specific vehicle from Baldwin Auto, assume there are hidden issues and make it your job to find them. Take a much longer test drive, insist on the standard California cancellation option without inflated fee structures, and be prepared to pay a restocking fee if necessary rather than getting stuck with costly, concealed repairs read more

Stay away from this place I purchased a vehicle on Saturday by Monday a check engine light came on they had just deleted the code with a scanner and sold me the car like that 0 stars read more

The Crooked Baldwin Family. I recently purchased a Jeep Cherokee from Baldwin Auto Sales, and it has been the most frustrating car-buying experience I've ever had. The same day I bought the vehicle, the check engine light came on. I brought it back to the dealership, was told the issue had been fixed, and the very same light came right back on as soon as I got the car back. I was then told to use the $1800 warranty they sold me to get it repaired. I followed their instructions and took it to a Jeep dealership--then was told by Baldwin, the warranty company to take it to another Jeep dealership instead. I even had to pay nearly $300 just to get my Jeep out of the first dealership so I could move it to the second one. My vehicle has now been sitting at the second dealership for six weeks, and I've been without a car for almost two months. The warranty company is refusing to cover the repair because they say it was a pre-existing issue, and I've been told that the code had cleared before I bought it so it is a pre-existing condition.As a result, the repair is now coming out of my pocket--even though I'm still making payments on a car I can't drive And purchased the warranty. I have also been paying for a rental car while these repairs are supposed to be made. Throughout this entire situation, I feel that Baldwin Auto Sales has offered no meaningful help. Based on my experience, I would strongly recommend looking elsewhere if you're shopping for a used vehicle. This has been extremely stressful, expensive, and disappointing, and I don't want anyone else to go through the same thing. read more

Advertise as being a family owned business. Just not that friendly. I asked if I could test drive a car. Immediately asked how I would pay for the car. I said well I would like to take a look at the car and possibly drive it to see if I even like it. Nope took my business elsewhere. read more

I am a single mom of a 10-yr old daughter that works hard to make a living! 6 months ago, I purchased a 2016 Ford Fusion Titanium from this dealership for almost $10,000. I went to get the oil changed a month or so after I purchased the car, and they notified me that it had an oil leak. 2 months after that, the check engine light came on. Brought it to mechanic and the catalytic converter was going out and would cost $2,000 to replace. NOW this week, the car stalled on the freeway. Come to find out the transmission went out and will cost another $5500 to replace. Now, the most I can get for the car is $700 because it is basically JUNK!! I find it VERY HARD TO BELIEVE that they knew nothing about these problems!! I am sick to my stomach, heartbroken and so unbelievably disappointed! I spent ALL of my hard-earned extra money on this car 6 months ago! Now, I am out of luck with no car and no value in the car to even be able to trade it in for a new one and no extra money because all the money I had saved was used to purchase this one! THEY SHOULD BE ASHAMED! I wish I would have read the reviews before buying from this dealership! read more

Started ok but went downhill after I left the lot with a 2010 Lexus RX 350. I started getting engine codes after 100 miles saying the Catalytic converter was faulty. Had to buy another catalytic converter to pass next smog. This vehicle was tampered with to pass smog before the Baldwin clan sold it to me. My mechanic found a bypass insertion device to pass the smog to sell it to me. Buyer beware read more

Would recommend this place to anyone! I'm a small town girl from the midwest who appreciates genuine, honest and down to earth people. I found this at Baldwin. They truly went the extra mile to make my car buying experience easy. They helped me find exactly what I was looking for without any pressure. Will be a loyal customer of Baldwin Auto sales in the future. Thanks for the great experience. I love my new ride! read more

car need over 1,000 dollars in repair two days after chip in wind can't be fixed rear mirror glass falling apart rubber back door falling down engine light on in two day one code EV leak had to get towed on another repair of 500 . bad service after sales read more

Great little family owned and operated dealership, in business since 1983! Great financing options. Quick, simple, fair and honest. Don took great care of us and my daughter buying her first car on her own. Great communication and a very smooth painless process. Thanks Baldwin Auto Sales and Don, we will be back and we will recommend you to any one we know looking for a good used car. Thanks again, Ron. read more

Baldwin Auto Sales - Car Dealers Near Me - Escondido, California

Don Baldwin was very standoffish and rude. Never once introduced himself or asked my name, even during my test drive. Typical "salesman talk" as expected but also completely unwilling to negotiate price telling us that the car is listed at the "perfect price" and he would show us the market data to support it. Ok, what car has ZERO wiggle room on price? None. Especially one that you literally had to jumpstart for me to test drive! Then when my wife was done listening to him and told me she was going to wait outside, he looks at me and says "I don't know what her problem is." I immediately walked out. Could've made a scene but it's not worth my energy. You just lost a sale and a probable return customer as a direct result of your disrespect. read more

Bought a used car from this family owned business yesterday. No hassle great deals and a genuinely nice guy. No add ons at the finance desk were forced on me and the car was clean in very good shape and he even made sure our battery was in good working order as it was dead from sitting on the lot for a couple months. I would highly recommend this dealership. read more

Baldwin Auto Sales - Our new Honda - Car Dealers Near Me - Escondido, California

Contacted them about the purchase of a vehicle, filled out the financing application and never heard another word from them. That is until a week later, I received a letter stating that my application was denied. They could have out of courtesy called or emailed the response! I will never refer them to anyone! read more

I called the day before to set up a test drive and I spoke with Don. He said no problem see you tomorrow. When my wife and I arrived we walked onto the lot and didn't see a soul. We wandered around and saw the vehicle we were interested in. A man came out from around the building and noticed us looking and I said "Don?" he said "Yes" introduced myself and went from there. We spoke about the vehicle for a moment then he went and got the keys. Don was super mellow and chill kinda guy which I found very reassuring. I read a lot of negative reviews and found one thing in common.....NO KNOWLEDGE OF VEHICLES PURCHASED!. Let me explain. I did my research for over 2 years preparing for this purchase. Any car I thought I liked I YOUTUBE'd. Positives and negatives, maintenance costs, engine longevity and reliability. Speaking with Don he can tell I did my homework ;-D. We spoke about my vehicles reliability and maintenance costs and knew this was the right vehicle. I studied average sales taxes and fees in California and knew what I should be paying for my vehicle (cash offer). After the test drive he told me the asking price which was less than I calculated....good good....I countered with my offer and he met me half way. DEAL! we shook hands and went into his office and did the paperwork. My wife noticed two gentleman in their offices that look like Don and yes they were family(dad and brother). As we did paperwork we talked about family and kids and how this purchase was a graduation present for our college graduate Go BRUINS! My wife and I are both God fearing people and believe in love and respect for all. The negative energy you bring will be reciprocated. I always lead with respect and understanding. That puts everybody at ease and you see the true person you're dealing with. Don did the paperwork and said the price was even LESS than I agreed on. God is good! We were just proud parents talking about life's journeys for our kids and wanting the best for them. Don's kids are amazing themselves and their futures are very bright :-D The man I met was kind and understanding and knew his business very well. I wish Baldwin nothing but the best. Thanks for an amazing vehicle Don. Peace. read more

This place is a joke to say the least. I came in excited to test drive a Jeep I'd found on offer up thru their dealership. I made sure to take a look at their reviews on google before doing so and noticed a couple bad reviews within this year, so I immediately had my trepidation's upon my arrival but thought "what the hell" I just wanted a test drive at the very least. I didn't even get the name of the person I was talking too upon my arrival to the dealership, I'd imagine he was the dad of the guy I spoke too on the phone about coming to take a look at the jeep in question. Upon telling him what vehicle I was interested in, and letting him know I'd be interested in financing, the first question out of his mouth was "How's your credit score?" There was no initiative to try and build a rapport of any sort what so ever, clearly customer service is not their forte here. But wait! It gets better, I let him know I was interested in trading my current car in towards the jeep I was interested in. He took a look at the car and "ran some numbers" and without much prompting tells me "your car doesn't have a high resale value" handing me a piece of paper that said my car was worth $600....you'd have thought I brought them a total POS that didn't even run at that price! He then presented me with a loan application all before I'd even had a chance to take the Jeep for a test drive. Apparently someone had "left the lights on" from the day before and the battery on the car was dead and needing to be recharged. I gotta say, this place really lives up to the hype behind all their crappy reviews! Do yourself a favor and steer clear of these people, they obviously don't have a first clue how to treat perspective customers. read more

We arrived and cruised the lot looking a good deal. We found a couple we liked and tried to find a salesman. They were out to lunch so we went to another dealership to check out others. When we returned we checked out one car that seemed like a decent deal. It had quite a rumble and also had a sticky automatic transmission that was over-reving in all the gears. Luckily we requested to test drive another loop, because the first drive was through rough traffic. The salesman Don was adamant that we didn't get to go on the freeway. I'm wondering if this was so we didn't hear the nasty transmission noises. Arriving back to the lot we checked out a second vehicle. The vehicle had a price tag that was 10,999. When we showed interest he told us the price had gone up, ripped off the sticker and said it was now 12,400. I figured we'd negotiate back down so I wasn't too worried about the 'instant' price increase. After more review, we found that the $13k car has been in 4 or 5 major accidents, salvaged and patched back together. The test drive went better, but the AC was barely spitting out any cold. This slimey bastard Don tried to make several excuses about why the AC may not be working, ending with, we can check pressures and top it off. Other than the AC, the car was desirable, so we checked in to financing and proceeded to negotiation. While we were sitting there my friend passed by and saw my car and warned me not to buy from them. He had a very similar occurrence where the ac didn't work and the salesman ( Don) tried to lie and make up excuses. Don wouldn't let him take come the car report to review it over night either. I readdressed my concerns with Don about the ac and he said some vague stuff about it being common, machines not lasting forever and that it was common to have to add refrigerant and sealant and it was done frequently. When I told him my ac in my 16 year old van works perfect he said it's because it's a Chevy and that Nissans don't work as good as Chevy air conditioners. As an air conditioning professional, I couldn't sit and listen to his bullshit any more. Don't waste your time with their lemon lot. Only trust this family as far as you can throw them... and for your sake, hopefully that's the trash. *Also... they won't give you more than a 2% discount for paying cash and I'm a little worried about my personal information now. I requested that Don shred it when we decided not to buy and he said he would not shred my applications and that they'd keep them on file. *Also, he ran my credit. All my monitoring apps show all 3 bureaus reporting mid 700's. His came back 690 somehow. Don't go here if you're trying to do any financing. They will screw you on interest rates like that scene from Deliverance. read more

Beware!!! I purchased a car from here and in LESS THAN 24 HOURS my car had issues. The car went into "limp mode" on the freeway, meaning that it reduced my speed and it was telling me that I had stability issues and traction control issues. I pulled over and the car began to shake. This happened on a Saturday so I had to wait till Monday to call. Only to find out I have to pay HALF of the bill. Also, the AC WAS NOT WORKING & I also had to pay for that , EVEN THOUGH it was being advertised that it had AC. I had to pay for that as well!! THEN, a month later, the issues came back AGAIN! They told us to take it back(JJR AUTOMOTIVE) and they were being so rude! And Baldwin did not try to help AT ALL! It is so upsetting, to this day we cannot enjoy our car. I will never return here and I hope you guys don't give them your business either. BEWARE OF THEIR FAULTY CARS! read more

DON'T DO BUSINESS WITH BALDWIN AUTO! Unfortunately, I can't leave this with ZERO stars. I drove 60+ miles to buy a truck from them and this is the end result... I purchased a truck from them after they told me that their mechanic had checked the vehicle and cleared it for sale. Four days later, I drove through a puddle and the engine shut off. I contacted them about the problem and they told me to take it to my preferred mechanic for a diagnosis. The following day, I'm informed by my mechanic that they sold the truck to me with a broken Rack & Pinon, a bad knuckle joint in the steering column, and a melted wiring harness inside the engine compartment. I called them with the information, and emailed them pictures of the harness. They called me back and offered to cover the cost of labor for the harness repair, but the rest was my cost because "I purchased the vehicle used". I tell the mechanic the response from Baldwin, and they agree to write up a separate invoice for the harness repair for me to give them. I get the repairs done and, upon completion, I contact dealership with the labor cost that they agreed to pay. All I got from Baldwin was lip service about how they didn't think it would cost so much and that they can't afford to cover $720 in labor. The end result being that I had to cover the $2k+ in repairs on a vehicle I had owned for less than a week. In addition to the repair fiasco, it took over three and a half months to get my registration from them. I called them at around the three month mark because I hadn't received my registration or license plates. They told me there was an issue with the paperwork from the guy who sold them the truck and that I'd have it soon. The registration arrives about a week later with the sticker, but no plates. I call them again, and they tell me that they forgot to "check the box for new plates to be issued". A week after that call, my license plates arrive with different registration and new stickers. I now have two different copies of registration, and I'm still uncertain what to do with the no-plate registration. The photos are of the melted wire harness. SAVE YOUR TIME AND MONEY... TAKE YOUR BUSINESS ELSEWHERE. read more

See all

We came in with 3K cash, and we needed less than $5K in financing. We came in to see one very specific car. Instead of having us see the car that we came to see and that we wanted, this guy told us, before running any credit checks, that we wouldn't qualify for that car... He stuck us in a Honda Civic for a test drive. The car is for my daughter. She's in her mid-20s, and she doesn't know how to be pushy enough especially for "used car salesmen." That's the epitome of what this business is and stands for. After test driving and disliking the Honda Civic, we finally pushed hard enough to have the gentleman bring us the keys to the Hyundai Genesis that we were going to test drive. My daughter tried three times to start the car and it would not. That would explain why he had no interest in showing us the car in the first place, although it was posted online as for sale and in great condition. I mentioned those exact words to the salesman, he said, "I think you should just go ahead and look somewhere else." Yeah, Guy, that's a given...Buyers beware. read more

I would give 0 star if I can. They sell lemon cars run away from this dealer! I bought a used ford and the check engine light comes up the second day we purchased the car, they only do repairs at their own shop. Check engine light comes up again within a week after fixing the first problem. Since it was in the warranty, they said they fixed it. But they just cleared the code. Later the car had engine code on misfire in one of the cylinders. Car was totaled in a few weeks due to internal coolant leaks with no accidents. read more

Amazing ! Went here yesterday and bought a Volkswagen Passat TDI here with my boyfriend and I love it! Excellent customer service and they were super patient with all my inquiries:) thank you for being so awesome ! Also their business is extremely clean!!! read more

They sold me a car without a catalytic converter. There was a pipe welded on where it should have been. Please don't go here.

I bought a Toyota Camry from here. It was a smooth and simple process. I met the Dad and 2 sons. It's family owned and operated. Professional and clean dealership. They also partner with a mechanic shop down the street. So any servicing issue , they take care of you within 30 days. For example I ended up having to call them because my brakes In the front weren't acting spectacular . Don took care of it free of charge with his mechanic. And I believe all their vehicles are clean title with car fax in hand. Give them a shot and stop by. Thumbs up read more

I bought a car from this place in May 2023...Don in finance took me on a test drive around the block and would not hear of any negotiations on price. Said the car was in perfect order and was worth the listed price. I told him there was a high screeching sound and he said they would fix it. The breaks were also grinding and he said there was nothing wrong with the breaks and they still had more life to them. He did not know anything about cars. After financing and documents were signed, the car would not start. John (the brother) had to jump the car and I followed him to O'Reilly's to get a new battery. The very next day the car still would not start...days after buying the car it wouldn't start. John came to my house and picked up the car to have it looked at by their mechanic down the street. I got the car back 3 weeks after purchasing it and it was still making a loud noise which I did point out to him the day I test-drove it and ended up having to get it fixed myself because they wouldn't answer my calls or text messages. I also had to replace the breaks cause they just kept getting worse. All communication stopped after I got the car back. I had to go and ask their mechanic what was done to the car and if I could have a copy of the paperwork for my records and the mechanic told me that I would have to get it from Baldwin. Well you guessed right, I never got that from them, they just ignored my emails and text messages. So recently (not even a year after buying the car) I was in LA when my car completely shut off on me while driving on the freeway. I had to have it towed to O'Reilly's cause the tow truck driver said it was my battery or the alternator. The O'Reilly rep told me that the battery Baldwin put in my car was not supposed to be in my car cause it was a low-grade battery and my car is a V6. The battery was not strong enough for the car. After getting the car home with a new battery, it shut off just when I made it to my house. I took it to my mechanic that Monday and he said it was the alternator and I had to replace it. The alternator was one of the things Baldwin Auto had replaced when I first bought the car when it wouldn't start days after purchasing it and here it is not even a year later and it goes out. I called the mechanic who replaced it and he said there is no warranty on the parts they replaced because Baldwin Auto supplied the parts, they just did the labor. My mechanic told me that the alternator they put in was a refurbished one and the Baldwin mechanic verified that when I called him back. He said that they just supplied the parts enough to get customers off their lot or to get them to be quiet. I was so pissed I'm now having to check to see if the other part they replaced (timing belt) was even replaced and if so was it a used part? Now I'm having to spend more money to see if I'm going to end up on the side of the freeway again soon because they don't care enough to spend the money to make sure the cars are safe. These people are horrible with customer service and communication. I have already spent over $2,000 on repairs on a used car (2012) that they should have made sure it was safe to drive off their lot. I understand that it's a used car and there will be some issues with it, but to not check them before you put them out to sell and make sure they're safe for the road and then use used parts just so customers can leave the lot and won't bother them or to make them shut up is just completely BS! If you can find the car you want at another dealer, do so! Don't waste your money or time on people who are rude and just want your money at your expense. read more

I went into this Dealership curious about a Car, so i went inside to Ask "Don" (the financing representative) if i could Test drive a Vehicle "Don" insisted that i agree to put $2,000 Down before i could even test drive a vehicle, and before any numbers or offers had been presented. When i told him that i wasn't sure if i wanted to buy the Vehicle until i test drove it, he became rude and agressive with me saying "Dont waste my time, Do you have $2,000 to put down or not". I hadn't even told him wich Vehicle i was interested in at this time. Because i was Curious of how much more "Don" could be Disrespectful, i agreed to pay $2,000 Down. we test drove the car. After driving the car i noticed oil leaks on top of the motor, bad rotors, and breaks that needed to be changed. This car was definitely a LEMON. I mentioned all of these findings to "Don", Don then became agressive again, over talked me and said "Someone else will buy the car" then walked away angrily. I showed "Don" no Disrespect during this encounter, and I'm a firm believer in giving respect to recieve equal respect. I DO NOT RECOMMEND THIS PLACE TO ANYONE, it was a HORRIBLE experience. I only gave 1 star because i couldnt post this review without doing so. read more

Bought a car the next day check engine light went on. Took it to their preferred mechanic whom wouldn't answer the phone and kept the car for over a week missing multiple oil leaks upper and lower timing needs to be sealed and etceteta as informed by GM. Contacted John to make it right and was called a bitch and then hung up on! Car was sold with past due registration and in poor condition! They do not inspect or correct issues before selling their inventory! Go anywhere else. read more

This was one of the worst experiences I have ever had buying a car in my life! This dealership has nothing but smooth talking snakes! A family of snakes from my understanding. I have a long email from the salesmen explain how he went above and beyond to sale me a vehicle that turned out to be a complete disaster, driving home the check engage light went on and his response was "as a curtsy we will check it out for you" Unfortunately for us this $4,800 in repairs later in the span of 1.5 years this company has brought nothing but heartache and pain! His words exactly " You bought a used car so that your fault, get ready for a lot of repairs down the road" Thanks for the warning you sleaze ball! Below is what he sent me! Some helpful information BEFORE you buy from this dishonest company! "While we have an overwhelming larger number to transactions that go on without a hitch, it would be impossible to retail 400-500 cars a year, with many being over 10 years old with up to 200k miles on them, without there being a small number of issues that pop up, no matter how thorough an inspection. We have multiple facilities that inspect our vehicles and recondition them and do their best to recommend maintenace that needs to be done, but they are not necessarily fool proof, and not every component will be replaced. I'm not saying they did anything wrong or that we did in this case and you have to have reasonable expectations." " In your past email you said that you don't have money to repair your vehicle for costly repairs. Luckily you have not had to yet, since the old spark plugs cost a couple dollars apiece and we paid for them, and from what *** told me, a coolant hose had failed a week late, which should be a cheap fix as well, and we have offered to help with that, as well. However, if you don't have any money for any repairs, I'm not sure how you will fare with an 11 year old vehicle, as there will undoubtedly be significant maintenance costs required down the line on a vehicle of this age. " BTW I have a 2004 Honda I bought from an honest seller off of Craigslist for $4,000 cash 4 years ago that still runs like a champ! Never had anything wrong with it besides an oil leak! read more

Not helpful, I called and emailed they never answered me I went in with xx in cash and they basically said 'well that's not enough didn't even offer financing . read more

Just your typical all around sleezy cars salesman. Buy at your own risk

My friend and I were greeted right away as we scanned the lot at Baldwin Auto Sales for her next vehicle. Nothing special in mind except she knew she wanted an SUV and all wheel drive. One of the gentlemen took her for a test drive in a Santa Fe. Nice lil SUV and at a fair market price. I think she probably would have bought it on the spot had she not test driven an Acura MDX the day before. As we were leaving the lot we met the owner. What a nice gentleman. There is a pleasing sense about him that lends to an honest & sincere disposition. Not exactly what I had anticipated from a used car lot owner. In fact, all of the employees displayed this easiness about them leads one to believe they are not all about the "hustle" to make a buck. If she doesn't find the Acura she wants I'm certain we will take another look around the Baldwin facility! read more

I bought a car here and needed to replace a head gasket 2 months after.( Along with new filters and brakes. )The customer service here is unprofessional and rude and very untrustworthy. Please have a mechanic with you before purchase. Do drive more then the block radius allowed when test driving. And if you make a purchase please get it checked out asap so u can return it before the BS warranty listed. There isn't a mechanic at this dealership. They do work with an outside shop but they failed to see a blown head gasket when I came back during a valid warranty. Shady, and sleezy dealership and car salesman if you ask me. read more

I bought a beautiful Grand Cherokee here. Both John and Don were a pleasure to work with. I love my Jeep and it is next to perfect! Thank you both! read more

Baldwin Auto Sales - Me and my Honey! - Car Dealers Near Me - Escondido, California

See all

Dont do it. Just DONT do it !!! The nasty games they play at this FAMILY shop is a disgrace !!! I read the reviews before i went in ,but i thought i give them a chance. Found a Lexus RX350 at $15,999, drove it , told them i will secure the loan from a credit union. Credit union issued them a draft check for the remainder of the purchase price (i put 5k down) ! The son of the owner DON said he will not release the car and that he" can wipe his ass off with this draft check" . I'm quoting exactly what he said!!!! That was said on Saturday on a conference call between the credit union, me and Don. THIS is a NON franchise purchase and my bank said today to me " when i spoke with DON i confirmed that he was familiar with how we process the Drafts". Apparently NOT. He held the vehicle, which i financed , insured and also had a draft check directly from the bank. He refused to release the car on Saturday yet i paid for it, he proposed i come and take HIS financing, and told me Mission Fed dropped the ball. Well Mission Fed said they never give checks until they have clear title and registration from the dealership. Maybe after all HE didnt have a clean title. Don told me if i cancel the purchase, he will sell the Lexus thousands of dollars more. I wonder why he did not do that for the last 4 months, the car sat on their family friendly car lot from DEC 2020 till April 2021. I asked when was the oil changed and when was the battery changed, response was " i dont know" . Today this car is for sell at $17,999, the games these people play is something that will cost them a lot of money and lot of bad reviews. Maybe its a good thing after all i did not get this car. Well DON, JOHN and DON you can now wipe your asses off with another bad review on your car dealership! Way to go! read more

We drove over 70 miles to look at a car in the rain and when we got there we notice the tires on the vehicle were bald and showed alignment issues. I mentioned it to our sales person , who told me I was entitled to my opinion? I said my opinion is that the tires don't lie and you do. My wife and I then drove away to another dealer. I told the owner as we were leaving to teach his guy about tire safety ! Too many choices to have to deal with that . read more

Great used car lot! There is a good range of quality cars here. John Sr. has great taste and high standards for the cars they choose to keep on the lot. It's a solid family run establishment doing good honest business. I drove 2 hours to be able to get my hands on one of the cleanest 12 year old cars I had been able to find on the internets in my months long search. As with every used car I consider buying I do my due diligence before deciding on one actually worth buying. As soon as I got there John helped me check out the car and we took it for a test drive then I knew the car was quality. I was able to apply online the day before and Don was able to help me with the financing and it was a relatively easy process compared to how buying a car can typically be. If you are looking for a quality used car then Baldwin Auto Sales is a good place to go. I'm sure John and his family will be more than happy to help you and do as much as they can to let you drive away in the car you want and as happy as possible. I would definitely come back to buy another car if they had the one I was looking for then I'm sure I would be treated right and they would help me as much as they could. read more

BY FAR THE WORST CAR DEALERSHIP PURCHASE EVER!!!!!!! This place is horrible. Bought a 2008 Lexus RX450h, right at 150 miles the check engine light came on (for anyone that knows even the bare minimum about vehicles knows that you can take a little box and reset the computer so the "check engine" light turns off for about 150 miles). We took the car back in and said this isn't right. After many months of total bullspit the mechanic that Baldwin uses told us when he first got the car it was bad, but "they" Baldwin didn't care and were going to sell it. End result.... We purchased an $11,000 SUV that we drove less than 1000 miles and had to replace the engine. This dealership had been told by a mechanic it was spit and they still sold it. Bad dealership, bad sales people, bad liars. At the end of the day it was cheaper for us to replace the engine than buy another vehicle. But seriously what person should have to replace an engine after purchasing from a dealership in the first 2 months. If I could give Baldwin and the donkey that scams people (I won't give his name) a negative 5 star I would. This place is a COMPLETE RIP OFF AND LIARS. DO NOT BUY FROM HERE. I have also reported to BBB. This is NOT A reputable business. STAY AWAY, FAR, FAR AWAY read more

I had such an amazingly smooth, easy, and pleasant experience at this family owned used car dealership. From our first phone call, they were clear, informative, and to the point. I drove 30 miles on a weekend to test drive a Hyundai Santa Fe, and was able to secure it on the spot, and came back to pick it up within 2 days once my credit union was open and could send over the approval. The family was lovely and kind and personable. I LOVE the car I got from them. They even were able to get me a great deal on a bumper to bumper warranty. I was beyond thrilled with the service and will highly recommend to anyone! read more

Bought a 2004 Lexus SC430 from Baldwin and the 2nd day I had the car the battery went dead. Called AAA and they came out to my residence to jump start the car. When AAA examined the battery they found it would not hold the charge and needed replacement. The cost was over $200 including labor and tax. Baldwin did offer to reimburse me for the battery but claimed they could get a new battery for $100 and that was all they would offer me. I ended up losing about $120. read more

I have the whole situation I could go through about a rough idle the guy just said I don't know and various other things about the car I was looking at and my interaction. Just to save you some time read the reviews about this place, save yourself the time and don't come. read more

No motivation. Offered them 1k less than asking and was told "nope". Drove 45 minutes to get here. Didn't let us even test drive. I feel like we were judged by our appearance even though we are both active duty parents and homeowners with good credit. read more