Edit: no one from CarMax has offered anything or even contact me. After going to all the used car dealers from Temecula all the way down to El Cajon, without a doubt CarMax stood out as the best. While I bought the car expecting a vehicle that needed almost no service, there is nothing in this market nowadays like that. If a vehicle is traded in and especially from auction it's a problem car. Even dealership get fooled so I would never buy an auction car. Having said that in this case the CarMax dealership is a clear winner in all of this mess. Sadly. I had a bit of a "tale of two experiences" at this location. I recently purchased a 2019 Lexus RX 350, and initially, I was ready to give a 5-star review. The sales process was incredibly smooth--no pressure, the paperwork was efficient, and the staff at the Dan Way location were professional and welcoming. However, the "after-care" has been a different story. Shortly after the purchase, a mechanical issue arose that was clearly covered under the 30-day limited warranty. While I expected a quick fix, the service department has made it incredibly difficult to actually get the car in. When there the team could not diagnose the issue and asked to have me return if the issue persists. However; The Challenges: * Scheduling: Trying to get an appointment was a headache. I was told they were "extremely busy" and couldn't see the car for over a week, despite it being a warranty issue on a car they just sold me. * Resolution: While the issue is technically "covered," the hurdle of getting it diagnosed and repaired has turned an "easy" buying experience into a stressful ownership experience. I love the Lexus, but the service side of this CarMax needs a major overhaul in terms of accessibility and customer support. If you buy here, just be prepared for a potential fight if anything goes wrong during your warranty period read more

First and foremost, I wasn't looking for a car myself. I came to CarMax to assist a friend and browse cars with her at this location. Even though we didn't stay long, the lady at the front desk was helpful and eager to assist us. She reminded us that all new and used cars are mixed together. My friend and I like how convenient it is to come to a CarMax dealership and have plenty of options to look at--and to NOT be approached or pestered by annoying salespeople! We left earlier than expected since my friend disliked most of the "cars' makes." She was really hoping there was going to be other affordable certified used BMW's. We left earlier than expected since my friend disliked most of the car makes. She was really hoping there would be more affordable certified used BMWs. read more

CarMax - Used Car Dealers Near Me - Escondido, California

Extremely awesome customer service. Chris B. and Sienna were super friendly, very knowledgeable on all the processes, and made the car research process very seamless. Even though I didn't move forward with buying a car at this location, I can recommend them for great inventory, ease of use, and very friendly environment. Thank you so much for all your assistance! read more

Worst service, bought a car six months ago from them and on my first oil change the oil filter housing cap was so tight. I had to use a gun to take it off, which damaged it. They would not take your own responsibility and told me I'm out of luck. They admitted they were the last ones to do the oil change, but because I've brought my own mechanic shop and had my guys do it, it's no longer under warranty. read more

Overall, my experience with CarMax in Escondido was positive. Of course it is a car dealership, afterall, but I have to say my experience with buying my used BMW there was relatively easy. There was none of the hard-sell you find at other dealerships, and I felt I could say no at any time. Of particular note, I'd like to credit Julianna Tate for her help with my paperwork, administrative work and helping me with MaxCare forms. She was efficient and competent, but also friendly and easy to work with. She made the whole process smooth and almost effotless. read more

CarMax - Used Car Dealers Near Me - Escondido, California

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My wife has mobility issues, and our sole purpose was to determine which vehicle she could safely enter and exit. We weren't asking for a test drive--only for someone to unlock a few vehicles so she could sit in them. We were surprised and disappointed that we were told no because we didn't have an appointment. We left feeling that our needs as potential customers, including my wife's mobility limitations, weren't taken seriously. read more

Carolina L was really nice and helped us find a car in our budget that we loved and decided to buy! She is welcoming to all people, LGBT safe, down-to-Earth, funny, and has great customer service skills. When I originally test drove the car we wanted, I heard a weird noise with the gas pedal so I asked her about it, and never once did she make me feel like i was crazy or annoying for feeling worried...she immediately said that if I had a safety concern, she would put an order in to have a mechanic look at it right away. I was relieved over this because most sales people would have brushed me off, but not Carolina. Thank you so much for helping us find a car we love! Next time we need to buy, we will come here again. You should ask for Carolina Lopez when you come, too! read more

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I went to this location to buy a Tesla model Y. I was very happy with the car. It only had 20,000 miles and was able to get it for $35,000. My experience went well and I must shout out to Taylor Santiago. Her service is absolutely above and beyond she made what would be a stressful situation into a pleasant situation thank you so much, Taylor. read more

The phone doesn't work. It won't even ring. They don't email the promised quote when they say they're going to and then you can't even call to follow up -horrible service. read more

I'm not the type of person to leave reviews, but I have been to this carmax twice and both times the service was outstanding. The first time my fiancé and I went was to look at larger cars since having a baby in January, we had Percy working with us and he was amazing and very friendly.. He let me look at multiple cars and answered all my questions, it was very hot out that day as well, and he never once made me feel rushed. We ended up leaving with a Toyota Highlander and have not regretted it one bit. The second time we went was yesterday to sell my Toyota Corolla, we had Jennifer helping us (I believe she was in training) and she did a great job. The whole process was very clear and easy. She was also very personable and sweet. We have a 7 month old and like all babies he can be a bit loud and hard to take to places like this at times, but she was so kind and interactive with him as well which I appreciated so much. All in all we've had two wonderful experiences at this Carmax and I would recommend it to anyone looking to buy or sell a vehicle! read more

CarMax used to be a great and trustworthy business. Recently I found a vehicle that I wanted. The photos and description didn't have any damage to the vehicle, scratches, dents, etc. I reserved the vehicle, paid $1000 to get it shipped. When it arrived it had major and multiple scratches, dents and the engine had a transmission issue (gears slipping). I don't recommend CarMax. They're just out there for the quick sale and turn around for profit. read more

My partner and I were referred to CarMax by a coworker when we began considering selling our 2014 Ford Mustang. Given our circumstances, we preferred not to sell the vehicle privately due to the associated hassle. Our primary goal was to sell it as quickly as possible, as we had already purchased a new car and wanted to avoid unnecessary payments. A few weeks prior, we were involved in a car accident that damaged the front bumper and rendered the left turn signal inoperative. We attempted to resolve these issues through our auto insurance and were advised to visit Caliber Collision for repairs. However, due to certain technicalities, they were unable to cover the necessary work. These factors led us to explore CarMax as a selling option. We scheduled an appointment for Saturday, March 15, 2025, at 10:00 AM. To prepare for the appraisal, we had the car washed and cleaned. Arriving about 15 minutes early, we checked in and were greeted by an associate named Bernie. He was professional, welcoming, and extremely helpful, guiding us through the initial steps of the process and ensuring everything went smoothly. The appraisal process included a test drive, visual inspection, and mechanical evaluation. While waiting, Bernie suggested we browse the lot, which we did since we had time. To our surprise, the appraisal was completed in under 30 minutes. Bernie found us in the waiting area and presented the offer--one that exceeded our expectations. We had anticipated a lower valuation but were pleasantly surprised to receive a fair market value that aligned with what we had hoped for. Since we accepted the offer, Bernie directed us to the business office to complete the administrative process. There, we were warmly welcomed by an associate named Marrita. She efficiently handled the paperwork, verifying our proof of ownership, including the title and registration, along with our identification. Marrita then guided us to a designated cubicle to finalize the process. She was highly organized, explaining each step with clarity and making everything effortless. Her strong interpersonal skills and friendly demeanor made the entire experience even more enjoyable. Overall, I highly recommend CarMax for anyone looking to sell their vehicle quickly and hassle-free. Additionally, I want to recognize Bernie and Marrita for their outstanding service. Their professionalism, efficiency, and kindness turned what could have been a stressful situation into a seamless and positive experience. They truly deserve the highest praise for their exceptional customer service. read more

Back in 2022, I bought my car from this carmax location. Throughout the process, I had nothing but a positive experience. Today, I received a notification online from the DMV that my registration was due, yet it was for the car I had traded in to get the one I bought from this location. I decided to call to make sure everything was fine and there was no issue with someone using my information and spoke to such a fantastic employee, Elyah S. She informed me to not be worried that sometimes this does occur if the car is transferred to another dealership out of state, but she decided to check and make sure. She called me back and let me know that the car was sold to another dealership and that is what originally happened because once a car is out of state, it is no longer managed/ monitored by the CA DMV. Overall, I was so pleased with her information, effort, and willingness to go above and beyond for me even though it had been almost two years since I had even been to this dealership. Thank you Elyah & Carmax of Escondido for being so awesome!! read more

I bought a 2017 cadillac XTS. My sell person Percy.. made purchasing very easy no pressure like a regular Dealer car dealer. Getting Finance was easy too. Got a 2nd key no cost. However I had a vibration at idle. Brought it t to service.. they check it. Did some maintenance services and but still couldn't fix my vibration issue. I took to my mechanic and side the serpentine belt tensioner needed to repair. Brought it back to Carmax and said there is still no problem found. I paid for diagnostic and now will get it repair done and pay for it out my pocket """ SO MUCH FOR THE worry-free 4000 mi / 90 day warranty """ . .. that's why only 3 stars I gave them. I should do 1 but Percy.. sales was great. Wendy was nice in service... Understand she just doing her job. Services manager should of step up and take off customers. With an easy fix. There recon service is to do a minimum repair before sales and have the customer front the bill.. read more

Carmax made me an offer online, I came in and they appraised my car and made me another offer a little bit lower. So I came back a couple weeks later and said I wanted to go ahead and sell it to them at that offer and they said they had to appraise it again, and they made me an offer after that several thousand dollars less than their original offer. Wasted my time and lying to me at the start. read more

I just want to give a shout this afternoon to Ms Voyce @ Escondudo Carmax because she was very kind, courteous and very professional. Ms Voyce helped me to understand my CarMax Max protection warranty plan and gave me 3 numbers to contact for more information. Thank you for your great attention to detail, patience and understanding. Carmax is always a great vibe. read more

My sister bought a car from Carmax in Atlanta, so when I found a car on their website I was happy. My sister had an exellent experience and recommended them to me. I got a Mini Cooper Countryman 2018 in the perfect color I was over the moon. A few days (5) after the car started hesitating when taking off. I called Carmax and got the call center. I was transfer to the service dept. After 2 minutes the phone cut off. I called back. I choose the option that tranfered me to service. I got the answering machine. I left a message. I waited 10 minutes and called back. This time a lady answered the phone. I told her what the problem was and she said they were booked til after the 10th. When I told her I wanted to get it checked before the 10 days was up, she said you can always return the car. After that answer I hung up. I am a veteran with sever PTSD, I was getting upset by this time. Having received no help I called again after an hour. After being transfered to the message machine once I finally talked to someone in the business office X6090. I was transfered to service again. This time I was told I could bring it in on October 1st. That was day 10. When I expressed my need to have it fixed before day 10 I was told it wasn't possible. I returned the car that night. No one cared about the sale of this car, me or keeping my business. That was ashame. I was really hoping to keep that car. But all I have a a bitter taste in my mouth from a USED CAR BUSINESS. I should have known. read more

CarMax - my beautiful car - Used Car Dealers Near Me - Escondido, California

The day after buying my car from CarMax, the check engine light came on. Extremely suspicious!! When I called CarMax to report this and schedule an inspection, I was given the complete runaround. They were not able to get me into the Kearny Mesa service location (Which was the location closest to me) and told me to drive all the way back to Escondido for the inspection--with the check engine light on. Completely unacceptable. I scheduled the Escondido appointment at their earliest available appointment which was 2 days later because I had no choice. The sales manager suggested that I take my car to AutoZone for a diagnostic in the meantime which I did. The issue was a PCV performance problem--a well-documented issue with these Mercedes vehicles. I informed CarMax about this diagnosis, and they said that I would still need to come in to get the car inspected and there was no way of telling if they would have the necessary parts to fix the issue the same day. The fact that this happened the day after purchase makes me strongly believe the check engine light was reset before the sale. Of course, I can't prove it, but everything about this situation feels shady. They never addressed my concern on this at all. I found out after doing some research that Mercedes had an extended warranty for this issue. So I took the car to a Mercedes dealership near me (not back to CarMax, because I no longer trusted them). They were not only able to get me in for an appointment the next morning, they fixed it immediately at no cost to me. CarMax should take notes on what real customer service looks like. And if that wasn't enough, here's more: When I purchased the car, they promised to provide a missing tire inflation kit and said they'd call when it came in. That call never happened. When I called to follow up, the service rep told me their system showed I already picked it up--which I DID NOT. I reiterated to her that "No, this is not correct, I did not pick it up", her response to me was "I'm sorry, there's nothing we can do, it shows you already picked it up". And when I asked for a manager or escalation, I was told, "There's no one I can escalate you to." Absolutely unbelievable. I had to call the sales manager myself to get it resolved, and while she addressed my concerns and reordered the part for me (which I won't hold my breath on until it's in hand), I'm still furious that I had to jump through hoops for something that should have been so simple. The only decent part of my entire experience with CarMax was the initial sales process (Of course because they wanted to sell me a car). Everything after that has been a nightmare--full of excuses, lack of accountability, and terrible customer service. I feel completely taken advantage of and will NEVER shop at CarMax again. read more

I had the EASIEST, most stress free, dare I say enjoyable experience buying a car here! If you take advantage of the options CarMax offers online before you make an appointment to go in, it could literally not be easier to find and get a car. I scoured the website and app for a few weeks until I found the car I wanted, I liked that when you make an account and use their Pre-Qualification tool you can browse for cars in your exact budget. Once I found the car, I called CarMax directly to reserve the car and make an appointment to test drive it. Arturo from the Call Center was SO courteous, patient, and helpful in assisting me. He helped me navigate reserving the car I wanted, we set an appointment to come see the car in person, and Arturo offered to go over the Pre-Qualification in more detail on the same phone call. Because I needed my husband present as we both would be financing the car, Arturo gave me a number to text when we were ready to go over everything all together. I was able to text him when it was a good time, he called us, and within roughly 20 minutes we were Pre-Qualified and had two offers from different lenders. We let him know which one we wanted, and he had everything prepped and ready for our appointment later in the week. IF YOU USE THIS METHOD, AND YOU LIKE THE CAR YOU GO TO TEAT DRIVE, YOU WILL LITERALLY BE IN AND OUT OF THERE IN AN HOUR AND A HALF! We checked in at 10:00 this morning, they were aware of our appointment, and Percy took great care of us. We went over the preliminary information, Percy was fantastic at explaining things clearly and answering our questions, and then we test drove the car. We fell in love with it, and drove it back to the lot for paperwork. Because you need insurance to drive the car off the lot after purchasing, make sure you either have it ready or do what I did and get a price quote a few days before, select an insurance, build an account with them, and then most of their apps or websites will save your info and make it a few clicks away to purchase the day of. I had the insurance set up within five minutes, we put our down payment down, we signed the paperwork, and then they escort you to their own DMV paperwork area. Daneen was so friendly and kind, she explained what we were signing so nicely and clearly. Because I'm neurodivergent, I can't emphasize enough how appreciated it was to have everyone here achieve that perfect balance of explaining things to me clearly and efficiently, while not rushing through it or fast talking me. We completed our DMV paperwork within five minutes, and finally Percy walked us out to our new car, handed us our keys, and we were off! I am not joking when I say we were literally in at 10:00 and out before 12:30. Compared to my last experience I had at a dealership (where it was an 8 hour day spent there, I was fast talked and upsold on the biggest lemon that would bring me years of grief), this was the EASIEST experience ever. I've had longer and more difficult grocery shopping trips, I don't think I could get out of Costco in under two hours let alone buy a car. What I appreciated the most is that Percy took the time to make sure we understood everything, he ensured we knew all the things that our CareMax and warranties took care of, and finally- Percy told us that this wasn't the end of our relationship, this was the start of it. I cannot tell you how nice it was to hear that they are here to help me if I ever need them for maintenance or repairs or anything at all. I truly had a wonderful experience here, and I can't recommend this location enough. Just remember to do the work beforehand and set up as much as you can over the phone, and you will have the EASIEST time! read more

CarMax - Used Car Dealers Near Me - Escondido, California

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THE GOOD: CARMAX as a whole is build on overcharging for vehicles and adding high APRs to make money. But THIS LOCATION is definitely hit or miss with customer service. Wendy and the service team is AMAZING! I bout a 2020 Camaro 2SS from Carmax and have had nothing but issues with it, but her and her team have went above and beyond to get it fixed but nobody can seem to figure it out. THE BAD: Was thinking of trading in my SUV so i took it in to get appraised just on a spare of the moment type of deal. The first lady was nice but then she passed my keys to a guy named "Tony" who clearly is more passionate about working out than Customer service. He pointed out some cosmetic flaws which i was ok with. But one saying "bumper replacement" which from the look of there lot is far from what they do but the biggest scam is saying the 6.2L had a engine noise! When i know couldn't be accurately assessed. So i told them show me, we walked outside, turned it on and no tick. He begins to lie saying he heard it and doesn't know why its not making it now. He then says the (non existent) engine noise is not the big issue, which is the complete opposite of what the lady inside told me. This place is a scam! Stay away and just go to an actual dealership. CARMAX approves dang near ANYONE so they get away with taking advantage of most people cause they NEED a vehicle or the money. But i highly suggest looking elsewhere. P.S. my Camaro is a limited "shock green" color. When i bought the car the front bumper had major SCRATCHES and paint missing along with the original PPF damaged. The car also has a major transmission issue that has kept the car in there shop about 4-5 times for weeks at a time. DO NOT DO BUSINESS AT THIS LOCATION!! read more

Do not, I repeat, do not, sell your car to this location of CarMax. They took possession of my old reliable Prius on October 14th, 2023 and it's very clear that they did not file paperwork with the state correctly - I'm getting tickets incurred by whoever bought it with me still listed as the registered owner... over seven months later! Every time I email them (half a dozen times now) to resolve it or get proof of their paper trail they make some kind of excuse. It's not worth the headache - trust me. They can't even supply me with a copy of the NRL they say they filed - and guess what? Now the car is impounded and up for a lien auction... what a joke of customer service that better not cost me any points on my credit report. read more

Situation gotten worst employees are not specific about what I need keep putting wrong information not asking the correct questions making redo the application 5-6 times and at the end they want to say they don't want to do business with me cus of how much they have overwhelmed me last one didn't even ask if I was putting a down payment and she put 0 down witch caused my application to get denied after it being accepted all those times it time wasting and on top they say they will call me back in a hour and they never did I would have to call back it started to make me feel like I was bugging them and they where making it sound like I was it shouldn't be this difficult to get a car on top one of the employees told a smart comment saying "you should always have you driver license" when I wasn't the one driving there and on top I had forgotten prior to the night I was using it needs better customer service and people who knows how to explain directions clearly. read more

Took my car in to see what it's worth. Gave me the lowest price out of every dealer so far. After driving home I realized a piece of my car sticking out. Opened my door and saw this. (Attached photos underneath) Did not take good care of my car at all when having it checked out. read more

CarMax - Ripped a part of my car - Used Car Dealers Near Me - Escondido, California

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I don't appreciate the bait and switch tactics with online offers. I gave solid information with a solid vehicle and the offer I received online was higher than when I got to the store. Waste of time. Waste of credibility. read more

What a horrible experience. We came to see a specific vehicle tonight and were told by Taylor, the manager, that there's no one to show the car right now and test drives are cut off at 8pm so we probably wouldn't see the car this evening and to come back tomorrow. WTH??? Never in all my years have I been sent away from potentially purchasing a car. They're usually chasing and following you around the lot. So we drove all the way here for nothing. Very disappointing. Shame on you CarMax. Maybe this information should be shared on your webpage so people don't waste their time and gas. read more

Purchased a used 2022 Jeep Grand Cherokee Limited in April 2025. No pressure, hassle free, haggle free and most important, no add-ons. You pay the price on the sticker. No sneaky add-ons like over-priced warranties, alarm systems, door edge protectors, etc. If you want to add an extended warranty, they have it, yes or no, your choice with no pressure. The after-sale service has been excellent, fixing a couple of minor problems with no questions asked and no excuses. Very, very satisfied with the whole process! Shoutout to Justin Langford (salesman) and Zach Gregor (service advisor) at Escondido Ca, CarMax. read more

I don't understand the purpose of scheduling an appt for 10AM and being told I have 1 person ahead of me. 20 minutes later I was told the sales rep was almost done with the previous customer. When I booked online the entire day was open for appointments. To add, I walked in at 10:01AM, so I wasn't late. I told the front desk I was leaving and it was explained that appointments only guarantee priority over walk in. That's definitely not the definition of an appointment. read more

Eduardo V. took excellent care of us when we sold our vehicle to CarMax. He was professional, personable, attentive, and efficient. Well done, Eduardo! read more

Was waiting on posting a review for patient reasoning and seeing if they would make things right. I purchased a vehicle in nov of last year and it's been in and out of their service department multiple times as well as multiple locations. All with the same out come "there is nothing wrong with it." I'm a tech at another dealership and have the same access as they do but I can clearly see everything that's wrong. What to look for. HOW TO TEST IT and document it to no avail. I bought this for a reliable daily not a projI have even brought it up to the "service manager" and corporate at this point all with the same outcomes. They said that if they find something wrong it, it will be through warranty and I'd have to pay the deductible even though these complaints where filled on paper within the 90 day/4k warranty. Now I sent my vehicle to Ford and they have noticed MANY things wrong with it with a bill north of 1600.00 worth of work to be done. (Did I mention I bought this car 5 months ago and it's been in the shop 3 weeks straight and out of the 5 months probably 2 months worth of that time in shops.) oh and warranty will only cover about 400.00 worth! So what's the point of even having the warranty!! It sucks because I have bought Multiple vehicles from Carmax and this is the worst experience I've had by far! Stay away from them. UPDATE: customer relations called me today. I gave them the scoop on everything she said she was going to call the service manager of Escondido location to see if there is anything they can do to help me out. I highly doubt it but I want to be through and fair in all reviews Update #2: customer relations called me. She spoke to Robert the "service manager." According to him and his conversation with Ford the reason why warranty never covered all of it was because not all of it was sent. (BS..) also, he said that because the BMS was severed by the air intake it's not covered. Also bs the battery is under windshield and the air intakes at the front end of the vehicle... so they basically said I was on my own. I'm just curious on how to become a service manager and not know ANYTHING about vehicles is beyond me. I wouldn't even trust them to do an oil change at this point they might blame it on the tint guy is the bolts not on right Proceed with caution I will most likely never buy from them again. THEY DO NOT TAKE CARE OF COSTUMERS AT ALL read more

I had the best, easiest, most stress free, enjoyable car buying experience EVER at CARMAX. Wow I LOVE THEM!!! I want to let everyone know how awesome they are. I'm so happy with my purchase right now. read more

Went here for two transactions. First one was selling one of my cars and it was such a hassle free process. Hector and Marita made it such a smooth process. Marita had awesome customer service! Then on Memorial Day , Tony helped me sell my jeep and buy my Camry. He was so patient and helpful. Really appreciated his help. He made sure that I took the time and was happy with my purchase. Sunny helped me out with all the finance and paperwork. She was awesome as well and explained everything thoroughly. Love my car buying experience here! read more

The first experience we had with this location was two months ago when we looked at /test drove a vehicle. Yes, it's a used vehicle; however, the vehicle's exterior contained far more scratches/damage than what was pictured on their website. After inspecting the engine, I noted that there appeared to be an oil leak from the head gasket. This vehicle model has a history of high oil consumption and ruptured head gaskets if scheduled maintenance isn't adhered to. I wiped the area with a napkin I had and it immediately became saturated with oil. I asked the salesperson about the leak and she proceeded to say it either was an old leak that was fixed by the owner or the CarMax mechanics just fixed it as part of their 125-point inspection process. She then reiterated that she wasn't sure. We decided to pass on the vehicle as the engine history was not noted on the CarFax or the CarMax Auto Check feature on their website. The first week in October, we located another vehicle in the Los Angeles area. The vehicle was shipped to this location and we were notified this past Friday morning that it was ready. Due to the short notice and our weekend already being booked, we opted to schedule a test drive Saturday at the latest evening appointment slot via their website. The morning of the appointment, I received a call stating that the appointment had to be rescheduled as test drives end 30-minutes prior to closing at 9pm. I, along with the representative, agree upon an appointment that was 30-minutes earlier than the first one. Three hours prior to the appointment, I receive a call from a "sales manager" who stated that he's all done with appointments for the day and asked if we could come in earlier as he's free. I explained that we can't due to prior commitments. He then proceeded to again state that he had no more appointments and that we were the last ones. He explained that our test drive would be cut short and that if we decided to purchase the vehicle, that all necessary paperwork would have to be completed prior to them closing at 9pm. I said ok, that's no problem. We arrived 30-minutes ahead of our appointment time and proceeded to test drive the vehicle for an imposed 15-minute time limit. At the completion, we noted that there was again additional damage to the vehicle not shown on the website pictures. This included a broken windshield molding and a deep gash in the rear bumper. The sales representative stated that the pictures on the website aren't current and that the damages may have been covered with touch up paint and not easily seen in the pictures. At that time, we then noted a similar vehicle that was recently available and we asked if we could schedule a test drive the following morning. The sales representative and sales manager both agreed that it was no problem since it was close to closing time and scheduled us in for the next morning. The following morning, Sunday, we test drove the other vehicle; this time with an imposed 20-minute time-limit. Upon reversing out of the parking spot, we immediately heard a clicking sound coming from the front driver's side CV joint. A look on CarFax noted that the vehicle had been in an accident and sustained damage to the passenger side and rear. The repair to the rear was visible in the spare tire area as the body panel seam caulking was a bright white in comparison to the painted over OEM caulking. There was nothing of note regarding a CV joint repair. This was a 3-year old vehicle with 19,000 miles on the odometer, well within the 100,000 mile lifespan of a CV joint. We reported to the issue to the salesperson and he said that it had gone through their 125-point inspection and there should not be an issue. He proceeded to drive the vehicle and he immediately agreed that there was something broken/damaged with the CV joint. We then asked if we could see the vehicle that we had test drove the previous night. He agreed and walked us out to it. We inspected it in the morning light and asked if we could test drive it one last time before we make our decision. He immediately stated that it was not up to him and that he would have to ask his sales manager. Approximately two minutes later, the salesperson came back and stated that the sales manager said that per CarMax policy, you are only allowed one test drive per vehicle and that we cannot test drive it again. The salesperson asked us what we wanted to do. We said thank you and we walked off the lot. A quick look at the test drive policy on the CarMax website turned up no such policy. A combination of misrepresented vehicle condition and the business practices of the "sales manager" (short guy, glasses, baseball hat) at this location has deterred us from doing any business with CarMax. read more

I sold my Toyota RAV4 to Carmax today. They honored their online quote with no concerns. Their bid was much better than the local dealerships and well within what I expected looking at similar cars on AutoTrader. I came in without an appointment. Granted they were not busy on a Monday afternoon, but the service was terrific. I was in and out with my check in hand in about an hour. The staff were knowledgeable about their roles, were courteous, answered all my questions, and were very helpful. I have used Carmax before, and would not hesitate to recommend them to a friend or family. read more

I'm giving 5 stars because of our experience with Charlie. We test drove several cars at both the Oceanside and Esco locations and although there were some quirky things with their policies Charlie really took care of us- never feeling rushed or pressured. We left and came back several times. Looked at several cars and finally my daughter bought a car. Honestly I'm not sure I would be giving a 5 star review had we not worked with him. He was also extremely knowledgeable about the cars we were looking at and was extremely helpful. read more

Took in my automatic 2004 Mazda 3 type S hatchback with 187k miles in for an appraisal on 9/29/21. The only things that were wrong with my car were the clear coat peeling on hood and roof, a dent the size of a palm in the rear right bumper, and TPMS light blinking. Took about an hour and ended up with an appraisal offer of $1,200. The offer was too low, considering that used cars are in high demand. The Asian guy that helped me out was very professional and nice though! I sold it for $3,280 via another option. Pays to shop around to sell your car. YMMV. read more

CarMax - Used Car Dealers Near Me - Escondido, California

I got a Tesla model y with minor damage on the left bumper and the sales manager and the sales person agreed to get the plastic part and it's been about two months and I made at least 6 call to customer service and the service department and no response yet. I would not recommend CarMax Escodido for anything. Take your business somewhere else. If not you are going to be like me after spending close to 72k read more

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I have used this Carmax location 2x over the last 7 years and both times they gave me good deals on my car (not low blue book and not high blue book, just right in the middle but 3-4 times more than dealers were offering. 7 years ago when I first used them they had a better system and were faster. With Covid they are doing things differently and the process is excruciatingly slow. I went in on Wednesday without an appointment and it took 10 minutes or so to find someone to help me. He advised someone would have to do the walkaround inspection of my car but did not advise it could take 20-30 minutes or longer. It took about 20 - 25 minutes and I was lucky, without an appointment to get someone that quickly. The person who did the walk around of my car, was nice, professional and only took 10 minutes or so and said to be patient while they worked up my quote but it would take some time. I waited about 25 or 30 minutes before checking in to see if they missed me since there is no system to let you know your quote is ready and if you are not in the salesperson's line of sight, they don't go looking for you and don't know where you are in the building or lot (Bad Process). The salesperson said no not ready yet, it is taking 60-90 minutes. I wish I had been told that up front. He did advise I had 2 people in front of me and to stay nearby and he would find me. About 15 minutes later (about 90 minutes total) I finally got my quote. At least it was a good mid blue book quote and better than the dealer and worth my time and effort. Saturday I made an appointment to have them do the start the car final inspection and sell it to them. Got there and they said it was busy and would take 60-90 minutes to do the final inspection and paperwork and get me a check. They said don't wander to far off because when they call me if I am not there in front of them in 5 minutes then will skip me and go to the next person. I wandered off for about 45 minutes. I went to the business office to ask a question and the woman said, oh, you are next, don't go to far away. All in all it took about 1 hour 15 minutes with an appointment but I got the car sold to Carmax and got my check. So again it was worth it. read more

Thank you carmax for making my adventure in purchasing a new vehicle a breeze, there were a little hiccups but overall satisfied . Thanks Caleb for all your hard work. Getting me into my soccer mom upgrade.. read more

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I bought a Tundra from them, only to find out they didn't disclose all the accidents the truck had been in. Found out when I tried to trade it in using the car buying service through CalCoastCU. They loaned money for the truck on incomplete documentation from CarMax. I'm waiting to hear from a loan officer to see if they want to get involved. I'm not letting this go. Seems they are well known in the business for their dishonesty according to the car buying service read more

Great place to sell your car, I always receive fast and curious service. I do recommend you always get at least 2 quotes from different buyers. read more