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CarMax

3.2 (455 reviews)
Closed 10:00 am - 9:00 pm
Updated over 3 months ago

Services - CarMax

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Alex D.

Carolina L was really nice and helped us find a car in our budget that we loved and decided to buy! She is welcoming to all people, LGBT safe, down-to-Earth, funny, and has great customer service skills. When I originally test drove the car we wanted, I heard a weird noise with the gas pedal so I asked her about it, and never once did she make me feel like i was crazy or annoying for feeling worried...she immediately said that if I had a safety concern, she would put an order in to have a mechanic look at it right away. I was relieved over this because most sales people would have brushed me off, but not Carolina. Thank you so much for helping us find a car we love! Next time we need to buy, we will come here again. You should ask for Carolina Lopez when you come, too!

my beautiful car

My sister bought a car from Carmax in Atlanta, so when I found a car on their website I was happy. My sister had an exellent experience and recommended them to me. I got a Mini Cooper Countryman 2018 in the perfect color I was over the moon. A few days (5) after the car started hesitating when taking off. I called Carmax and got the call center. I was transfer to the service dept. After 2 minutes the phone cut off. I called back. I choose the option that tranfered me to service. I got the answering machine. I left a message. I waited 10 minutes and called back. This time a lady answered the phone. I told her what the problem was and she said they were booked til after the 10th. When I told her I wanted to get it checked before the 10 days was up, she said you can always return the car. After that answer I hung up. I am a veteran with sever PTSD, I was getting upset by this time. Having received no help I called again after an hour. After being transfered to the message machine once I finally talked to someone in the business office X6090. I was transfered to service again. This time I was told I could bring it in on October 1st. That was day 10. When I expressed my need to have it fixed before day 10 I was told it wasn't possible. I returned the car that night. No one cared about the sale of this car, me or keeping my business. That was ashame. I was really hoping to keep that car. But all I have a a bitter taste in my mouth from a USED CAR BUSINESS. I should have known.

Kelly A.

I had the EASIEST, most stress free, dare I say enjoyable experience buying a car here! If you take advantage of the options CarMax offers online before you make an appointment to go in, it could literally not be easier to find and get a car. I scoured the website and app for a few weeks until I found the car I wanted, I liked that when you make an account and use their Pre-Qualification tool you can browse for cars in your exact budget. Once I found the car, I called CarMax directly to reserve the car and make an appointment to test drive it. Arturo from the Call Center was SO courteous, patient, and helpful in assisting me. He helped me navigate reserving the car I wanted, we set an appointment to come see the car in person, and Arturo offered to go over the Pre-Qualification in more detail on the same phone call. Because I needed my husband present as we both would be financing the car, Arturo gave me a number to text when we were ready to go over everything all together. I was able to text him when it was a good time, he called us, and within roughly 20 minutes we were Pre-Qualified and had two offers from different lenders. We let him know which one we wanted, and he had everything prepped and ready for our appointment later in the week. IF YOU USE THIS METHOD, AND YOU LIKE THE CAR YOU GO TO TEAT DRIVE, YOU WILL LITERALLY BE IN AND OUT OF THERE IN AN HOUR AND A HALF! We checked in at 10:00 this morning, they were aware of our appointment, and Percy took great care of us. We went over the preliminary information, Percy was fantastic at explaining things clearly and answering our questions, and then we test drove the car. We fell in love with it, and drove it back to the lot for paperwork. Because you need insurance to drive the car off the lot after purchasing, make sure you either have it ready or do what I did and get a price quote a few days before, select an insurance, build an account with them, and then most of their apps or websites will save your info and make it a few clicks away to purchase the day of. I had the insurance set up within five minutes, we put our down payment down, we signed the paperwork, and then they escort you to their own DMV paperwork area. Daneen was so friendly and kind, she explained what we were signing so nicely and clearly. Because I'm neurodivergent, I can't emphasize enough how appreciated it was to have everyone here achieve that perfect balance of explaining things to me clearly and efficiently, while not rushing through it or fast talking me. We completed our DMV paperwork within five minutes, and finally Percy walked us out to our new car, handed us our keys, and we were off! I am not joking when I say we were literally in at 10:00 and out before 12:30. Compared to my last experience I had at a dealership (where it was an 8 hour day spent there, I was fast talked and upsold on the biggest lemon that would bring me years of grief), this was the EASIEST experience ever. I've had longer and more difficult grocery shopping trips, I don't think I could get out of Costco in under two hours let alone buy a car. What I appreciated the most is that Percy took the time to make sure we understood everything, he ensured we knew all the things that our CareMax and warranties took care of, and finally- Percy told us that this wasn't the end of our relationship, this was the start of it. I cannot tell you how nice it was to hear that they are here to help me if I ever need them for maintenance or repairs or anything at all. I truly had a wonderful experience here, and I can't recommend this location enough. Just remember to do the work beforehand and set up as much as you can over the phone, and you will have the EASIEST time!

Ripped a part of my car

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2 years ago

Don't recommend ... they were arrogant.... "Take it or leave it" was the tone of their sales person and their offer

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Ask the Community - CarMax

Review Highlights - CarMax

// Then when the replacement part came in today, Rick called and texted me and fit me into their schedule.

Mentioned in 17 reviews

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Oscar Marcial was so helpful and professional. He helped me stay within my budget while looking at…read morecars, felt like he was being honest, and even looked at future cars he knew were going to enter the lot to see if he could find something for me that wasn't here yet. Very helpful. They have great AC inside, it's clean, and the chairs inside are comfortable. I have not yet found the right car, but am absolutely putting this place on my radar since the cars where all very nice and the staff were professional and never spoke down to me.

THEY DONT EVEN DESERVE ONE STAR .DONT DO BUSINESS HERE !! Avoid Toyota of Escondido in fact go to…read moreKia or Honda or even Hyundai much higher service. I purchased a Certified 2022 Prius, but "certified" clearly doesn't mean certified at this dealership. Within days, the gas door wouldn't open and the car wouldn't take fuel. From the start, the dealership was shady on the contract. They quoted me one price, but the final paperwork showed a completely different price. When I spoke up, instead of addressing it professionally, they got angry and ultimately broke the contract--clearly because honoring it didn't benefit them. After contacting Toyota Corporate, the dealership escalated their hostility. They were rude, confrontational, and even threatened to call the police while I was on the phone explaining the situation. At the end, they falsely accused me of not returning a spare key, which I had already given back--they lost it and tried to blame me.lies lies lies !! Their Yelp reviews say it all. Dealerships like this scam customers, treat them with intimidation, and refuse accountability. I would never recommend buying from them.I will never buy Toyota here or anywhere else because of the actions of this dealership and from the looks of it many people feel the same way about this dealership.GOOD LUCK . As I still haven't received a response on Yelp from Jessica regarding my horrible experience with this dealership, here's my update: I am now purchasing a Tesla. As I said before, Toyota of Escondido lied about the so-called "no funding." They broke the contract because they didn't want to give me another car of equal or higher value. They canceled the deal on the same day I called corporate--after I had already had the "Toyota Certified" vehicle for a week. And honestly, if it was truly "certified," how do you miss something as basic as the gas door not opening? They claimed I didn't have funding, which was a complete excuse. Shady place, all crooks. Get a Honda or a Tesla--I love mine!

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Best Car Buying Experience I've Ever Had - Hands Down!…read more I can honestly say this was the best car-buying experience I've ever had. Escondido Auto went completely above and beyond from the moment I walked in. Cisco was the sales professional who helped me, and he was incredible. No pressure, no gimmicks, no wasted time -- just straightforward, honest service. He made buying my Tesla unbelievably easy. The entire process took about 45 minutes, and I was driving off feeling confident and excited. They truly had the best prices around, and everything was transparent and smooth. Cisco answered every question, explained everything clearly, and made sure the whole transaction was stress-free. You don't find service like this very often. If you're looking for a dealership that values your time and treats you right, Escondido Auto is the place to go -- ask for Cisco! I'm already planning to come back for a truck in the near future. That's how good the experience was. Highly, highly recommend!

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